overview of the program : understanding leg, training plan and general instructions
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Overview of the Program : Understanding LEG, training plan and general instructions. Training of Trainers (TOT) Program on Application of eCRC in Local Authorities September 1 – 4 , 2013 – Dambulla September 5, 2013 – Batticaloa. Content…. Overview of LEG - PowerPoint PPT PresentationTRANSCRIPT
Overview of the Program : Understanding LEG, training plan and general
instructions
Training of Trainers (TOT) Program on Application of eCRC in Local Authorities September 1 – 4 , 2013 – Dambulla
September 5, 2013 – Batticaloa
Content….
Overview of LEG Objectives of the TOT Program Training Plan Implementation Strategy &
Responsibility Significance of this program Instructions
The Asia Foundation
LOCAL ECONOMIC GOVERNANCE PROGRAM
• To improve inclusive economic growth through strengthened local and economic governance.
• Funded by AusAID
• Australian Community Rehabilitation Project ACRP3
• Duration
• Phase I : 2010 – 2013 May
• Phase II : 2013 June – 2015 May
Increase in Expenses for
Services
Improved Municipal Services
Improved Business
Regulatory Services
Improved Business
Environment
Improved Local
Economy
Increase in Own
Revenue
Local Economic Governance (LEG)
Initiatives
Social Accountability through
Civil Society Participation
Key Stakeholder Intervention
(MLGPC/MID/MED/PCs)
Private Sector Engagement
Approach of LEG
Increase in Expenses for
Services
Improved Municipal Services
Improved Business
Regulatory Services
Improved Business
Environment
Improved Local
Economy
Increase in Own
Revenue
Key LEG Interventions1. Revenue Generation
Initiatives 2. Citizen Report Card
3. Participatory Budgeting
4. Revenue Management
Tool
5. Customer friendly “front
office”
6. Computerised Payment
System
7. LA – Private
Sector Engagement
Objectives of Social Accountability Initiatives of LEG…..
Empower local communities to hold local governments to account for delivery of basic services including infrastructure creation; and
Build the capacity of Local Government System to leverage ICT-driven tools to elicit citizen feedback on service delivery and provide timely and focused responsive actions.
2. Objectives of the TOT Program
Develop a pool of Master Trainers in application of eCRC in the Eastern Province
Institutionalise eCRC process within the Local Government system in the Eastern Province
Strengthen the monitoring and guidance mechanism of CLG/ACLGs to effectively link the citizen feedback and LA responses
Build capacity of LG system to use and apply ICT based tools
3. Training Plan
Day 1 : Introduction to the TOT Program Day 2 :
• Introduction to eCRC• Questionnaires • Interaction with Citizen• Using Tabs
Day 3 : • Sampling and Survey• Mock Interviews • Pre-testing internally • Closing Event
Day 4 : • Planning of field testing • Planning of pilot eCRC application
Day 5 : Field Testing
4. Implementation Strategy for Institutinalisation of eCRC in East
Data Collection /
Survey• CDOs play key role
Data Management
•CLG/ACLGs/Designated Staff play key role
Analysis and Reporting
•CLG/ACLGs/Designated Staff play key role
Responsibility – Survey
CDOs should lead the data collection process CDOs in the province collectively should engage in the data
collection through survey, periodically Assistance from volunteers could engage in data collection in
support for CDOs In such cases, CDOs should train the volunteers Master Trainers play major role in training fellow CDOs and
others
Responsibility – Data Management
CLG/ACLGs should involve in ensuring the data quality and impartial in the survey process
Could use designated staff for this purpose but with effective supervision
Poor quality of data and survey process hamper the results expected through CRC
Responsibility – Analysis and Reporting
CLGs/ACLGs should lead in analysis and reporting Analysis and reporting is key for transferring the results of
CRC to achieve the objectives of CRC Reporting by CLG/ACLGs encourage LAs to make decisions
to satisfy citizens
5. Significance of the eCRC application
First time in Sri Lanka, Tabs are introduced in the LG sector First time in Sri Lanka , eCRC to be introduced First time in Sri Lanka, realtime monitoring at CLG/ACLG
level to be introduced First time in the region , CRC to be introduced within the
Government system
General Instructions…..
TOT program ends by 4th Sept 2013, with lunch Closing event is on 3rd Sept 2013, with dinner All the participants are expected to follow the TOT fully Fieldtesting will be held on 5th September 2013 All the participants, especially CDOs, are expected to
takepart in the field testing All the trained CDOs need to participate in the pilot testing of
eCRC in Batticaloa MC and Kalmunai MC
Way Forward…..
Replication of eCRC to the Province and then countrywide Use of Tabs for eCRC is just a start Android based applications will be introduced for
• Revenue Management • Inspection of eating places and hotels • Complaint handling
Realtime monitoring at CLG/ACLG levels
Our expectations…..
Two specific results are anticipated through this initiative• Implementation of eCRC in the Eastern Province • LAs effectively use the findings of the eCRC in the
resource allocation Role of DLG especially CLG and ACLGs are crucial for
• Successful implementation and replication of eCRC and other tools
• Encourage the LAs to address the findings through using their own revenue
Role of CDOs as key facilitators is another crucial factor • Accommodating the new requirement • First to use ICT directly in the field
LEG will assist with technical and financial support to the DLG to achieve the desired results