overview presentation b y r o n s t o c k & a s s o c i a t e s l l c an introduction to the art...

Overview Presentation

B Y R O N S T O C K & A S S O C I A T E S L L C

An Introduction to the Art and Science of

Emotional Intelligence



Companies aren’t under

pressure… People are!

Problem

Symptoms

OpportunityProgram

Results



Problem

Symptoms

OpportunityProgram

Results

Reduce spending

Continuously improve

Increase pricing

Manage risks

Outsource

Improve the cash cycle

Do more with less

Be flexible and responsive

The Demands

Improve customer relations

The Problem

Too much to do

Increasing demands

Increasing pressure

Not enough time

Not enough staff



Frustration

Negative climate

Loss of focus

Increased conflict

Resistance to change

Customer complaints

Health problems

Poor performance

Lack of teamwork

Blaming

Problem

Symptoms

OpportunityProgram

Results

The SymptomsPerformance is

Negatively Affected

Lower efficiency

Lack of innovation

Lower sales

Turnover

Poor collaboration

Missed goal

Loss of new business

Lower productivity

Poor decision-making

Missed deadlines



Lack of Emotional Management skills to cope with the ever-increasing

demands of the work environment.

Problem

Symptoms

OpportunityProgram

Results

The underlying cause ofthese symptoms…



Better decisions

Problem

Symptoms

OpportunityProgram

Results

The Opportunity

Improved communication

Better teamwork

Improved leadership competence

Increased productivityMental clarity

Improved health

Work / life balance



Problem

Symptoms

OpportunityProgram

Results

… resilience

… quality of decisions

… influencing skills

… personal productivity

Emotional Intelligence skills improve…



Typical average improvements managers and executives experience include…

30-40% Manage emotional reactiveness20-40% Stress and worry25-40% Mental clarity20-35% Personal productivity20-40% Personal motivation15-30% Self-confidence15-30% Personal creativity15-25% Change flexibility20-45% Work/life balance

25-35% Understand others25-35% Listen more, talk less20-35% Manage relationships effectively20-30% Influence others25-40% Manage/resolve conflict15-30% Staff morale/motivation15-35% Teamwork15-30% Team-to-team cooperation

Intra-Personal Benefits

Inter-Personal Benefits

Problem

Symptoms

OpportunityProgram

Results



What is Emotional Intelligence (EI)?

Emotional Intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others.

Why develop your EI skills?

So you make better decisions about what to say or do (or not say or do).

Problem

Symptoms

OpportunityProgram

Results



Emotions are a key component of everyday business interactions, and

most of us have little control over them.

Problem

Symptoms

OpportunityProgram

Results



Improved processes, downsizing, outsourcing, and integrated computer

systems can only take us so far.

Problem

Symptoms

OpportunityProgram

Results

Now it’s time to discover and use tools and techniques we weren’t taught in school or

traditional courses.



Our programs provide techniques that build skills so you can manage your

emotions and work easily with others whether in a formal or informal setting.

Problem

Symptoms

OpportunityProgram

Results



These skills are crucial for people who want to feel better and do better!

Problem

Symptoms

OpportunityProgram

Results



What are the key components of our programs that make them so effective?

Problem

Symptoms

OpportunityProgram

Results



The Program

• Pre-program goal setting

• Learn techniques in the classroom

• Apply techniques to real situations

• Develop a Personal Action Plan

• Weekly reminders

• Confidential coaching

• Impact interview

Problem

Symptoms

OpportunityProgram

Results



Personal Goals

Manage emotional reactiveness to people and situations Reduce stress and worry, decrease the physical symptoms of stress Gain greater mental clarity, make faster better decisions Increase personal productivity, get more done in less time Stay motivated in spite of people or events Develop more self-confidence, a greater belief in myself and my ideas Increase personal creativity, identify more and different alternatives Increase change flexibility, be resilient in the face of change Increase work/life balance, gain more enjoyment out of life

Understand others, understand a problem from another’s point of view Listen more, talk less, build relationships, inspire trust Manage relationships more effectively, maintain respect and appreciation Influence others, incorporate other’s information into your position Resolve/manage conflict, resolve differences constructively Improve morale/motivation, create a positive, open climate of trust Improve teamwork, cooperation, trust, full engagement to achieve tasks Improve team-to-team cooperation, successfully implement initiatives

Start by selecting your top 3 Personal Goals…

Problem

Symptoms

OpportunityProgram

Results



Discuss your top 3 challenges and Personal Goals with your facilitator/

coach during a confidential call.

Problem

Symptoms

OpportunityProgram

Results



In the classroom learn about the 5 Emotional Intelligence competencies and how they

apply to work and home situations.

Emotional Self-Awareness

Emotional Self-Regulation

Emotional Self-Motivation

Intra-Personal

Emotional Intelligence Competencies

Empathy

NurtureRelationships

Inter-Personal

1.

2.

3.

4.

5.

Problem

Symptoms

OpportunityProgram

Results



Examine how too much work combined with negative emotions lowers your performance.

Per

form

ance

Challenge Level

Positi

ve e

mot

ions

Negative em

otionsAt

Capacity

Managing Emotions Improves Performance

Problem

Symptoms

OpportunityProgram

Results



Problem

Symptoms

OpportunityProgram

Results

2005

Personal CommitmentSuperv. & Perform. Mgmt.Skill Utilization & Dev.TeamworkInnovationSupport & RecognitionCompensation & BenefitsWorkloadEmpowermentLeadership

EI Trained Team

Learn about documented benefits of managing emotions… such as

increased employee commitment.

84%79%75%82%80%71%74%72%79%72%

76.8

100%95%95%92%90%90%85%85%84%83%

2006

16%16%20%10%10%19%11%13%

5%11%

Change

89.9 +13.1



Learn simple, scientifically proven techniques you can use to think

more clearly, communicate easily, and influence others.

Problem

Symptoms

OpportunityProgram

Results



Practice applying the techniques on your real situations in the classroom.

Problem

Symptoms

OpportunityProgram

Results



Develop a Personal Action Plan for applying the techniques to real situations back at work.

Problem

Symptoms

OpportunityProgram

Results



After the training, receive daily email reminders to use the techniques.

QuickTime™ and aTIFF (LZW) decompressor

are needed to see this picture.

Problem

Symptoms

OpportunityProgram

Results



When you return to work, apply the techniques to real situations

throughout the day and evening.

Problem

Symptoms

OpportunityProgram

Results



One week after the training, discuss your use of the techniques with your coach.

Get congratulated on your successes and receive coaching on any difficulties.

Problem

Symptoms

OpportunityProgram

Results



Three weeks after the training, discuss your use of the techniques with your coach…

… and how they are helping you achieve your Personal Goals and

business objectives.

Problem

Symptoms

OpportunityProgram

Results



Continue applying the techniques at work and home to build your skills and

achieve your Personal Goals.

Problem

Symptoms

OpportunityProgram

Results



The weekly email reminders provide continuous motivation to

use the techniques.

QuickTime™ and aTIFF (LZW) decompressor

are needed to see this picture.

Problem

Symptoms

OpportunityProgram

Results



In an Impact Interview after the training, discuss your use of the techniques with

your coach and how they are helping you achieve your Personal Goals…

Problem

Symptoms

OpportunityProgram

Results



…share stories of how you’ve used the techniques…

Problem

Symptoms

OpportunityProgram

Results



… and assess the impact on your Personal Goals

Intra-personal ResultsIntra-personal ResultsManage emotionalManage emotional

Reduce stress & worryReduce stress & worry

Mental clarityMental clarity

Personal productivityPersonal productivity

Stay motivatedStay motivated

Self-confidenceSelf-confidence

Personal creativityPersonal creativity

Change flexibilityChange flexibility

BalanceBalance

60%60%40%40%20%20%0%0%

53%53%

47%47%

30%30%

37%37%

64%64%

33%33%

39%39%

44%44%

45%45%

reactivenessreactiveness

70%70%50%50%30%30%10%10%

Average Estimated % ImprovementAverage Estimated % Improvement

2 months post

Problem

Symptoms

OpportunityProgram

Results



…and the impact on your performance and relationships.

Qualitative Results Qualitative Results —— Sample Sample

““My self-control under difficult circumstances is better My self-control under difficult circumstances is better ––it tempers my reaction. I have much more rationalit tempers my reaction. I have much more rationaldiscussions rather than emotional ones.discussions rather than emotional ones.””

““II’’m getting to the right things sooner and making betterm getting to the right things sooner and making betterquality decisions. Iquality decisions. I’’m not having to go back as much tom not having to go back as much torevisit problems. I deal with problems one time, notrevisit problems. I deal with problems one time, notseveral times.several times.””

““It takes the emotion out of it so I look solely at theIt takes the emotion out of it so I look solely at thefacts.facts.””

““II’’m not getting impatient with managers and customersm not getting impatient with managers and customersand really listen to them to understand where they areand really listen to them to understand where they arecoming from.coming from.””

Problem

Symptoms

OpportunityProgram

Results



Keep using the techniques to make your life better and better.

Problem

Symptoms

OpportunityProgram

Results



For more information about our applied Emotional Intelligence skill-

building programs please call.

Byron or Nancy 269-429-1833

TheSolution

overview presentation b y r o n s t o c k & a s s o c i a t e s l l c an introduction to the art...

Documents

s s o c

c emotions

c personal goals

c improved processes

c companies arent

symptoms performance

personal creativity

personal motivation