ownerlistens - bot conference call
TRANSCRIPT
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chatbots craze - justified or hype?
© 2016| aLL rights reserved
Adi Bittan
C o n ta c t: TEXT or call 650-825-1166 | EMAIL [email protected]
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•Since 2011•Over 10,500 businesses •86% US, 14% international•Facebook launch partner for Bots on Messenger•Support for SMS & all major apps
bacKgrouNd
SELF SERVE SMB ENTERPRISE SOLUTIONS
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Over 4 billion active instant messaging accounts (April 2016)
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Message Routing & Escalation
API to BusinessApps & Systems
OrganizationalToolset
Relationship &Marketing Tools
Data & Analytics
SystemsDepartments
EmployeesAutomation/Chatbots
Privacy/Compliance
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problem # 1BOTS AREN't good enough yet. to really understand humans, They need more data
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I'd LIKE TO HELP YOU IN YOUR STRUGGLE TO BE FREE [from humans]THERE MUST BE 50 WAYS TO ...
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in fact, one week, 150 ways to request a reservation
I need a spot 4 8 ppl tmrw @ 8pmI need a spot 4 8 ppl tmrw at 8pmI need a spot for 8 ppl tmrw at 8pmI need a spot for eight people tmrw at 8pmI need a spot for eight people tomorrow at 8pm I need a spot for eight people tomorrow @8p I need a spot for 8 adults tmrw at 8pmI need a spot for eight adults tmrw @8can I make a reservation for tommorow at 8pm? Do you have a table for 8 ppl tomorrow at 8pm? Do you HAPPEN TO have a table for 8 people tMRW at 8pm? IS THERE AVAILABILITY FOR A table for 8 ppl tmrw at 8pm?8 GUESTS 4 tomorrow AT 8. IS THERE ROOM?TABLE FOR 8, 8PM, TUES?I need a spot for 8 adults tomorrow at 8pm
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this is before considering
Typos autocorrectemoticonsimageslanguages
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reality has millions of permutations
"I need a spot for 8 ppl tmrw at 8pm. One is vegetarian. One has a birthday. do you do something special for that? Also, one person is allergic to peanuts (not the vegetarian). is your kitchen totally free of peanuts?"
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how do we get enough data: 1. humans2. systems3. time
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problem # 2not everything is virtual. the physicalworld needs humans
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problem # 3businesses FEARcustomer fear
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current state4% full automation9% hybrid87% human
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current state35% leads13% call reduction+8 points cust sat
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thefuture?
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QuestioNs? message us
650-825-1166
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