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OWNERS MANUALClick anywhere to proceed

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FordPass/Lincoln SmartLink Benefits ...............3 FordPass/Lincoln SmartLink Introduction ...... 10Access FordPass/Lincoln SmartLink ................ 12Settings .............................................................. 13 My Profile ................................................................. 13 My Vehicles .............................................................. 17 Reports and Alerts ................................................20 My Modules ............................................................ 33 My Dealer ................................................................ 36The Dashboard .................................................. 40 Settings ....................................................................41 Vital Signs ............................................................... 42 Alerts ....................................................................... 43 Recent Trips ............................................................44 Location .................................................................. 45 Health ......................................................................46 Eco Drive .................................................................48 Key Fob ....................................................................50 My Dealer ................................................................. 51My Verizon Wi-Fi Account ................................. 52Additional Information .................................... 56

Contents

CONT

ENTS

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Select feature below to learn more

What Do Drivers Love About FordPass/Lincoln SmartLink?

BENE

FITS

CONTROL

VEHICLE HEALTH

CONNECTIVITY

LOCATION

SECURITY

EFFICIENCY

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CONTROL

Extend the range of your key fob to virtually anywhere to start/stop, lock and unlock your Ford or Lincoln vehicle.

BENE

FITS

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VEHICLE HEALTH

Keep tabs on your vehicle’s well-being and make service appointments easily.

BENE

FITS

see health alert settings

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CONNECTIVITY

CHOOSE A NETWORK...

Known networks will be joined automatically. If no knownnetworks are available, you will have to manually select a network.

Guest Wireless

Secure Wireless

The Promised LAN

Lincoln Guest

2WIRE142

Ask to Join Networks

Wi-Fi

Lincoln SmartLink

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Settings

Connect your mobile devices to a 4G Wi-Fi® hotspot to check email, download photos, stream music and more.

BENE

FITS

see creating a mobile hotspot

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LOCATION

Know where your loved ones are for peace of mind.

BENE

FITS

see geo-fence alert settings

8

SECURITY

Watch over your vehicle 24/7. Set motion alert to receive a notification when your vehicle is disturbed.

see motion alert settings BENE

FITS

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EFFICIENCY

Be eco-conscious by tracking and improving your driving habits.

BENE

FITS

see motion alerts settings

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What Is FordPass/Lincoln SmartLink?

It’s a small device that gives drivers big benefits when it comes to control of your vehicle functionality from anywhere, anytime, as well as vehicle health, connectivity, safety, security and efficiency.

It works with the FordPass/The Lincoln Way™ smartphone apps to conveniently place extreme vehicle functionality in the palm of your hand. If you choose, you can also share important vehicle service data with your dealership, allowing your Ford or Lincoln Service Team to help ensure your vehicle’s health and maintenance at all times.

How it WorksFordPass/Lincoln SmartLink uses telematics to connect your vehicle to your smartphone. Telematics is a type of information technology that deals with long-distance data transmission. It’s used to transmit information from the vehicle’s OBD-II port to the cloud, where it connects to your smartphone and to Ford to increase your control, access to vehicle health information, safety, security and driving efficiency.co n t i n u e d o n n ext p a ge

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Added ConnectivityAs an option, FordPass/Lincoln SmartLink can also provide additional connectivity for you and your passengers. Wi-Fi is a wireless local area network. It allows computers and personal devices such as smartphones, tablets and gaming consoles to connect to the Internet without a hardwired connection such as Ethernet. If you purchase the optional Wi-Fi package, you can create a mobile 4G wireless hotspot in your vehicle to check email, download photos, stream music and more.

Choose My Dealer for Added Peace of MindAn extra benefit of FordPass/Lincoln SmartLink is the My Dealer option. If you select your dealership in the app, your pertinent vehicle health data will be sent to the Service Department. That way, Ford-trained Technicians help keep an eye on your vehicle health, interpreting diagnostic codes and helping prevent major repairs. Better informed, they’re also ready and able to get you back on the road as quickly as possible when necessary.

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Access FordPass/Lincoln SmartLink in the FordPass and

The Lincoln Way apps1. If you haven’t done so, choose the app that

matches your vehicle brand (FordPass or The Lincoln Way) and download it from the Apple® App® Store or Google Play™ store.

2. From the FordPass or Lincoln Way Dashboard, select My Vehicles, then select Add Vehicle.

3. Enter your vehicle VIN then check the Access FordPass/Lincoln SmartLink option.

4. A SmartLink option will appear on the dashboard. Select it and log in to your account with the username and password that you received from your Dealer.

If you already have FordPass or Lincoln Way on your smartphone, select Account to check the Access FordPass/Lincoln SmartLink option.

For support, please contact the FordPass/Lincoln SmartLink Customer Assistance Center at:

(844) 589-0059

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My Vehicles

Reports & Alerts

SETT

INGS

Change Your User Name ............................................ 14

Change Your Password ............................................. 15

Add Email Notification ............................................. 16

Select My Profile Setting Below:

My Profile

My Modules

My Dealer

Settings

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SETT

INGS

Change Your User Name

1. From the Settings Menu , Tap My Profile

2. Under Account Credentials, tap your Username (valid email address)

3. Enter your new username (email address) twice, once in each field

4. Tap Save

My Vehicles

My Profile

Reports & Alerts

My Modules

My Dealer

Settings

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SETT

INGS

Change Your Password


2. From My Profile, tap Password

3. Enter the new password twice, once in each field

4. Tap Save

My Vehicles

My Profile

Reports & Alerts

My Modules

My Dealer

Settings

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SETT

INGS

Add Email Notifications


2. Under Notifications, tap Email for Notifications

3. Enter the new email address, Verify email address

4. Tap Save

My Vehicles

My Profile

Reports & Alerts

My Modules

My Dealer

Settings

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Select My Vehicles Setting Below:

My Vehicles

SETT

INGS

Select Vehicle to View ...............................................18

Add Vehicle Nickname .............................................. 19

My Profile

Reports & Alerts

My Modules

My Dealer

Settings

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Select Vehicle to View

1. From the Settings Menu , Tap My Vehicles

2. Tap the Year/Model of the vehicle you wish to view

SETT

INGS

My Profile

My Vehicles

Reports & Alerts

My Modules

My Dealer

Settings

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Add Vehicle Nickname

1. From the Settings Menu , Tap My Vehicles

2. Tap Nickname and add a vehicle name in the field

3. Tap Save

SETT

INGS

My Profile

My Vehicles

Reports & Alerts

My Modules

My Dealer

Settings

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Select Reports and Alerts Setting Below:

My Profile

Reports & Alerts

SETT

INGS

Trip Reports ................................................................. 21

Battery Life Alert ...................................................... 22

Engine RPM Alert ...................................................... 23

Ford SYNC Alert ......................................................... 24

Geo-Fence Alert ......................................................... 25

Health Alert ............................................................... 26

Maintenance Alert .....................................................27

Motion Alert (Security) ............................................ 28

Oil Life Alert ............................................................... 29

Power Savings Mode Alert ......................................30

Sleep Mode Alert ....................................................... 31

Speed Alert ................................................................ 32

My Vehicles

My Modules

My Dealer

Settings

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One-time or recurring trip report for tracking trip details

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Trip Reports

1. From the Settings Menu , Tap Reports and Alerts

2. Tap the Year/Model of the vehicle you wish to view

3. Select either One Time or Recurring report

4. Download link will be sent to the account email address

My Modules

My Dealer

Settings

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Informs via email or text, when your battery needs maintenance

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Battery Life Alert


2. Tap Vehicle then Tap Battery Life

3. Verify email or add email address for email notification/phone number for text notification

4. Tap Save

My Modules

My Dealer

Settings

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Protects your engine by alerting you when the RPM

thresholds are exceeded

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Engine RPM Alert


2. Tap Vehicle then Tap Engine RPM alert

3. Set RPM Alert duration in seconds

4. Set the RPM threshold

5. Verify notification destination, Tap Save

My Modules

My Dealer

Settings

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Advises you when your vehicle’s SYNC needs an update to be compatible

with FordPass/Lincoln SmartLink

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Ford SYNC Alert


2. Tap Vehicle then Tap Ford SYNC alert


My Modules

My Dealer

Settings

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Know when loved ones are entering or exiting a designated area

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Geo-Fence Alert


2. Tap Vehicle then Tap Geo-Fence

3. Tap the desired Geo-Fence

4. Select or deselect Trigger when entered

5. Select or deselect Trigger when exited


My Modules

My Dealer

Settings

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Provides immediate information about what’s wrong and what to do

when your vehicle needs attention

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Health Alert


2. Tap Vehicle then Tap Health


4. Tap Save

Alerts - Health

My Modules

My Dealer

Settings

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Timely messages about required maintenance

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Maintenance Alert


2. Tap Vehicle then Tap Maintenance


4. Tap Save

Alerts - Maintenance

My Modules

My Dealer

Settings

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Monitors physical motion of your vehicle when the engine

is off and the vehicle is parked

SETT

INGS

Motion Alert (Security)

My Vehicles

My Profile

Reports & Alerts


2. Tap Vehicle then Tap Motion

3. Add motion threshold (in G-Force) • Lower threshold = increased sensitivity • Increase threshold = reduced sensitivity


My Modules

My Dealer

Settings

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Tells you when it’s time to change your oil

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Oil Life Alert


2. Tap Vehicle then Tap Oil Life


4. Tap Save

Alerts - Oil Life

My Modules

My Dealer

Settings

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Alerts you when the system shuts down due to lack of cellular service

to save vehicle battery power

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Power Savings Mode Alert1. From the Settings Menu , Tap Reports and Alerts

2. Tap Vehicle then Tap Power Savings Mode


4. Tap Save

Alerts - Power Savings Mode

My Modules

My Dealer

Settings

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Alert when the FordPass/Lincoln SmartLink system has gone into

sleep mode due to vehicle inactivity

My Profile

Reports & Alerts

SETT

INGS

My Vehicles

Sleep Mode Alert


2. Tap Vehicle then Sleep Mode


4. Tap Save

Alerts - Sleep Mode

My Modules

My Dealer

Settings

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Enhances driving safety by alerting you when the speed threshold is exceeded

My Modules

SETT

INGS

Speed Alert

My Vehicles

My Profile

Reports & Alerts


2. Tap Vehicle then Tap Speed

3. Add Speed Threshold (mph)


My Dealer

Settings

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Select My Modules Setting Below:

My Profile

Reports & Alerts

My Modules

SETT

INGS

Add a Module ............................................................. 34

Create a mobile 4G Wi-Fi Hotspot ........................ 35

To change network name, Wi-Fi password and set Shut Off time, see

My Verizon Wi-Fi Account section

My Vehicles

My Modules is where you access your FordPass/Lincoln SmartLink plug-ins, as well as

manage your Wi-Fi Hotspot Network Name, Shutoff Time and connected devices.

My Dealer

Settings

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My Profile

SETT

INGS

My Vehicles

Add a Module

1. From the Settings Menu , Tap My Modules

2. Tap Add a module

3. Enter the module’s ESN/IMEI number

4. Tap Add. Wait a moment for the module to connect with the FordPass/Lincoln SmartLink app

Reports & Alerts

My Modules

My Dealer

Settings

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My Profile

My Dealer

SETT

INGS

My Vehicles

Create a mobile 4G Wi-Fi hotspot


2. Select target device

3. Select Wi-Fi Hotspot

4. Change Network Name, Password or Shutoff Time as desired

Reports & Alerts

My Modules

Settings

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Select My Dealer Setting Below:

My Profile

Reports & Alerts

My Modules

My Dealer

SETT

INGS

Schedule a Service Appointment ............................37

Change My Dealer ...................................................... 38

Locate Dealer Near Me .............................................. 39

My Vehicles

Settings

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SETT

INGS

Schedule a Service Appointment

1. From the Settings Menu , Tap My Dealer

2. Select Schedule Appointment to call or text your Preferred Selling Dealer to set a service appointment

My Profile

Reports & Alerts

My Modules

My Dealer

My Vehicles

Settings

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SETT

INGS

Change My Dealer1. From the Settings Menu , Tap My Dealer

2. Select Change My Dealer

3. Tap to enter a Dealer name, city state or ZIP code

4. Tap Search

5. Choose a Dealer, or refine your search

My Profile

Reports & Alerts

My Modules

My Dealer

My Vehicles

Settings

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SETT

INGS

Settings

Locate Dealer Near Me

1. From the Settings Menu , Tap My Dealer

2. Tap Locate Dealer Near Me

3. Select Use My Location or enter a zip code • Filter by selecting Repair Types and Conveniences

4. Choose a Dealer, or refine your search

My Profile

Reports & Alerts

My Modules

My Dealer

My Vehicles

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1. Exit2. Vehicle ID 3. Settings4. Vital Signs

5. Alerts6. Recent Trips7. Location8. Health

9. Home10. Eco Drive11. Key Fob12. My Dealer

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9 10 11 7 12

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The Dashboard

THE

DASH

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Select highlighted features below to learn more

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The Dashboard

THE

DASH

BOAR

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3 SettingsAccess to all FordPass/Lincoln SmartLink preferences and settings. Tap any of the main category tabs below to learn more.

My Vehicles

Reports & Alerts

My Modules

My Dealer

My Profile

Back to Dashboard Overview

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The Dashboard

THE

DASH

BOAR

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4 Vital SignsVital signs provides vehicle information:• Information Refreshed Time/Date• Eco Drive Score• Current Engine Status (on/off)• Wi-Fi Status• Vehicle Fuel Level • Odometer Reading• Oil Status• Battery VoltageIn the app, tap on any of the Vital Sign elements for more detailed information.


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The Dashboard

THE

DASH

BOAR

D

5 AlertsMost recent alerts are shown on dashboard. Alerts include: Battery life, Engine RPM, Ford SYNC, Geo-Fence, Health, Maintenance, Motion, Oil Life, Power Savings Mode, Sleep Mode and Speed alert. In the app, tap the alert area of the dashboard to see details and clear alerts.


Click here for Report and Alert settings

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The Dashboard

THE

DASH

BOAR

D

6 Recent TripsRecent Trips are shown on dashboard. This provides location based tracking statistics of the vehicle. In the app, select any trip for additional information including: Total Distance, Start Time/Date, Start Location, End Time/Date, End Location, Engine Idle Time and View a trip map.


Click here for Trip Report settings

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The Dashboard

THE

DASH

BOAR

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7


Click here for geo-fence settings

LocationThe dashboard provides the current location and a thumbnail map (7) as well as a location icon in the bottom tool bar (12). When selected, a larger map is displayed with all know vehicles. In the app, click on the controls icon to find the settings for: Show Geo-Fences, Add or Edit Geo-Fences, Live Tracking, Directions to Vehicle and Hide or Show Vehicles.

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The Dashboard

THE

DASH

BOAR

D

6 HealthProvides Vehicle Health Alerts to inform you of such concerns as: • Low Tire Pressure • Fuel Cap Open • Anti-theft System Fault • Service Engine Soon • Brake System Fault.

Click Here for Health Details and more information

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The Dashboard

THE

DASH

BOAR

D

6 Health Detail View1. Tap the individual alert to see details

2. Use the app to easily schedule a service appointment


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The Dashboard

THE

DASH

BOAR

D

10 Eco DriveFordPass/Lincoln SmartLink helps you monitor your driving habits so that you can save fuel and become more eco-conscious. Eco Drive provides you with your score based upon the last 7 Days of driving. Last 7 Days Driven– Number of Trips, Miles and Hours DrivenScore Breakdown– Fuel efficiency score is based on the following driving behaviors: High Speed, Idling, Acceleration, Hard Breaking and RPMTrip Details– Trip scores, including date, time and distanceScore History– 90 day history graphInformation– Rating information and tips to improve score

Click Here for Eco Drive View Screen

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The Dashboard

THE

DASH

BOAR

D

10 Eco DriveBe eco-conscious by tracking and improving your driving habits.


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The Dashboard

THE

DASH

BOAR

D

11 Key Fob


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The Dashboard

THE

DASH

BOAR

D

12 My Dealer/ServiceInformation to contact, schedule appointment, update, or find Dealers by location/services.


Click here for My Dealer settings

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Select My Verizon Wi-Fi Settings below:

Change Network Name ............................................ 53

Change Wi-Fi Password ............................................ 54

Change Wi-Fi Shutoff Times .................................... 55

My Verizon Wi-Fi Account

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My Verizon Wi-Fi Account Change Network Name


2. Tap the correct module. The Wi-Fi symbol should be visible

3. Tap to choose the Network Name

4. Enter a new Network Name, up to 32 characters

5. Select or deselect Broadcast Network Name, then Tap Save

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My Verizon Wi-Fi Account Change Wi-Fi Password



3. Tap Password

4. Enter a new password (between 8 and 63 characters), then Tap Save

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MY

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My Verizon Wi-Fi Account Change Wi-Fi Shut Off Times1. From the Settings Menu , Tap My Modules


3. Tap Shut Off Time

4. Select Shut Off Time or Forced Shut off time and enter the desired Shut off time delay

5. Tap Save

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Additional Information

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FAQ/Troubleshooting ............................. External Link

Warranty Information ............................................... 57

FCC Compliance Information ....................................61

FordPass/Lincoln SmartLink Privacy Policy ......... 62

Help Information For help with any FordPass/Lincoln SmartLink concern, please contact the FordPass/Lincoln SmartLink Customer Assistance Center at: 844-589-0059

Lincoln SmartLink FAQOn the dashboard, the icon on the lower bar/right is called Service instead of My Dealer. If you click on the icon, it takes you to a Service and Maintenance screen. However, from Settings, it’s still called My Dealer.

Select My Verizon Wi-Fi Settings below:

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Delphi Automotive (the provider of FordPass SmartLink and the Lincoln SmartLink Telematics devices) is dedicated to quality craftsmanship and is pleased to offer this limited warranty (the “Warranty”). We suggest you read it thoroughly. Should you have any questions, please contact the FordPass and Lincoln SmartLink Customer Assistance Center at 844-589-0059. FordPass or Lincoln SmartLink Telematics may cause some SYNC features to become non-functional, including, but not limited to, SYNC Services, Vehicle Health Report and 911 Assist. Devices Covered: This Warranty covers the FordPass SmartLink and Lincoln SmartLink Telematics devices obtained directly from a Ford or Lincoln dealer. There is no warranty for devices provided by or obtained through any reseller of the device. Length of Warranty: The Warranty on the device is in effect for a period of two (2) years from the date of activation. Who is Covered: This Warranty only covers the original purchaser for the device installed in covered vehicles, as long as the vehicle resides in the United States. The device must have been installed by a Ford or Lincoln dealer. What is Covered: This Warranty covers defects in

Warranty Policy 24-MONTH LIMITED WARRANTY

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materials or workmanship (parts and labor) in the device from the date of activation. What is Not Covered: The Warranty does not cover the following: 1. Damage occurring during shipment of the device to

Delphi for repair (claims must be presented to the carrier).

2. Damage caused by accident or abuse. 3. Damage caused by negligence, misuse and improper

operation. 4. Damage caused by act of God, including, without

limitation, earthquake, fire, flood, storm or other acts of nature and cost or expense related to the removal or reinstallation of this device in this circumstance.

5. Service performed by an unauthorized person, company or association.

6. Any device, which has the serial number defaced, altered or removed.

7. Any device that has been adjusted, altered or modified without Delphi’s written consent.

8. Any device not purchased from a Ford or Lincoln dealer in the United States.

9. Any device with added so ware Modi cations not approved by Ford or Delphi.

How to Obtain Warranty Service: You are responsible to contact the FordPass and Lincoln SmartLink Customer

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Assistance Center so that they can determine if there is a problem with the device. If there is a problem, and your warranty is in effect, Delphi will, at its option, replace the device with a new or reconditioned device without charge, if repairs are covered by the Warranty. Delphi may require that you return the original device. In that case you will receive return shipping material and instructions with your replacement device. If the original device is not returned, you will be responsible for the full retail cost of the replacement device. How We Limit Implied Warranties: Any implied warranties, including fitness for use and merchantability, are limited in duration to the period of the express warranty set forth above and no person is authorized to assume for Delphi any other liability in connection with the sale of the device. HOW WE EXCLUDE CERTAIN DAMAGES: DELPHI EXPRESSLY DISCLAIMS LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE DEVICE. THE TERM “INCIDENTAL DAMAGES” REFERS TO EXPENSES OF TRANSPORTING THE DEVICE TO THE FORD OR LINCOLN DEALER, LOSS OF THE ORIGINAL PURCHASER’S TIME, LOSS OF THE USE OF THE DEVICE, BUS FARES, CAR RENTALS OR OTHER COSTS RELATING TO THE CARE AND CUSTODY OF THE DEVICE. THE TERM “CONSEQUENTIAL DAMAGES” REFERS TO THE COST OF REPAIRING OR REPLACING

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OTHER PROPERTY THAT IS DAMAGED WHEN THIS DEVICE DOES NOT WORK PROPERLY. THE REMEDIES PROVIDED UNDER WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS. How State/Provincial Law Relates to the Warranty: This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state and province to province. Please check with your state or province for any specific laws related to warranty, specific or implied. How to Contact Customer Service: If you suspect your FordPass or Lincoln SmartLink device is not functioning or reporting in properly, please contact the FordPass and Lincoln SmartLink Customer Assistance Center at 844-589-0059 to have your concern verified. For questions about FordPass or Lincoln SmartLink Telematics service please visit http://www.FordPassSmartLink.com or http://www.LincolnSmartLink.com or call the FordPass and Lincoln SmartLink Customer Assistance Center at 844-589-0059.

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FCC Compliance InformationThis device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received. Including interference that may cause undesired operation.

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FordPass/Lincoln SmartLink Privacy PolicyComing Soon

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