oxford instruments healthcare company presentation

The Business of Science®

© Oxford Instruments 2014 CONFIDENTIAL

Oxford Instruments Healthcare

Oxford InstrumentsHealthcare CT & MRI




• A global company that designs, supplies and supports high-technology tools and systems into diverse markets.

• Known for its technical skills and expertise, focusing its science and technology on fabricating, analyzing and manipulating matter at the molecular level.

• Expertise includes the creation of low temperature, high magnetic field and ultra high vacuum environments, nuclear magnetic resonance, X-ray, electron and optical based metrology and advanced semiconductor processing technologies.

Oxford Instruments




A vision to pursue responsible development and a deeper understanding of the world through science & technology. We are proud of our heritage of innovation and this continues to drive our business today.

Global reputation for quality and excellence 55 Years of Innovation Pioneer in Superconducting MRI Magnets 13 Queens’ Awards for Enterprise Best performing FTSE 250 Company in the

Industrial Arena for the last 12 months (Goldman Sachs review of UK Industrial Arena August 2012)

Oxford Instruments




A History of Innovation




OI plc is Comprised of Three SectorsNanotechnology Tools Industrial Products Service

NanoSolutions• Omicoron• Nanoscience• Plasma TechnologyNanoCharacterisation• NanoAnalysis• Asylum Research• Andor

Industrial Analysis• OES• MR• XRFIndustrial Components• Austin• Superconducting Technology• X-Ray Technology

Healthcare Services

OiServiceService function of all other businesses




Core Markets

Oxford Instruments plc is diversified into 6 core markets. Science and the ability to examine and manipulate matter on the smallest scale is a huge part of the business. Superconductivity and SC Magnets were the very beginning for Oxford Instruments.




Global Presence32 Sites Worldwide & Over 2000 Employees

Deerfield Beach, FL




The Oxford Instruments Brand and Company Values are at the Heart of the Group’s Approach to Corporate Social Responsibility:

We use innovation to turn smarts

science into world-class products

We meet our customer’s needs through advanced

technology and service

We have experience

to rely on and integrity to trust

We believe people make the difference

Values




• Hundreds of years of diagnostic imaging experience

• 60 team members (FST avg. of 11.3 years of service)

• Only OI company 100% service oriented

• Service support contract held with major OEM over 17 years

• Technical support and Service based across US

• OI team ranked highest in most categories of employee &

customer surveys

The Heart of our Business




Understanding of the Diagnostic Imaging Marketplace

• What created the successes we enjoy today is not going to be enough for tomorrow.

• We must continuously improve value chain efficiency for our customers through innovative service processes.

• Having the right people, at the right time, in the right place is key.

• New challenges on cost & speed of delivery.

The ability to continually improve a process is why we are successful in our marketplace




Vacaville, CA• GE CT Refurbishment Facility• GE CT & MRI Maintenance Services• GE CT C-Ray Tube Repair Facility• GE CT Parts Inventory

Deerfield Beach, FL• GE MRI Refurbishment Facility• GE CT & MRI Maintenance Services• GE MRI Coil Repair Facility• GE MRI Parts Inventory

Locations & Capabilities




• Full Service GE CT & MRI Contracts or Time and Materials• Contract or T&M GE, Siemens & Toshiba Refrigeration• On Demand Helium Delivery or Delivery with Installation• Installation & Application Training• Parts only GE CT• Parts only GE & Siemens MRI

Service & Equipment Offerings

Customization of all of the above available




Equipment Refurbishment Processes

Includes a 100 point refurbishment process, image quality inspection and cosmetic refinish to meet OEM specifications




• CT• All CT system parts are fully tested to manufacturers

specifications• Refurbished x-ray tubes are installed into a CT for testing

• MRI• Complete bench testing for parts used in systems up to 15x• Full coil repair shop• Newly completed RF room for full system testing

• Refrigeration• All compressors refurbished to manufacturer’s specifications• Complete 24 hour burn in test to verify repairs• All cold heads fully disassembled and refurbished

Parts Refurbishment and Testing




Our expanded service base can cover support from coldheads and compressors to coils and CT x-ray tubes.• 7 Refrigeration Service Engineers• 18 CT & MRI Service Engineers• 500 Refrigeration Accounts• 130 Full Service Accounts

Service Capabilities

Dedicated CT X-Ray Tube Refurbishment & MRI Coil Repair




• Refrigeration Service Contract in US & Canada (Lg. OEM)• Break/fix refrigeration services for a variety of customers• Helium procurement and installation• De-icing• Ramp up/down• Part sales• Depot repair • GE, Siemens, Toshiba

Magnet Service

The Oxford Instruments Healthcare refrigeration/cryogenic offerings are a key differentiator in the full service marketplace.




• Call Logging• Service Dispatch• Schedule Management• Service Reporting• Email Communications

• Inventory Management• Cradle-to-Grave Tracking• Training Management*• Customer Feedback• CPA System

Oxford Instruments Healthcare Database System

*Oxford Instruments Healthcare were recipients of the “Chairman’s Award for Innovation” in 2011 relating to the implementation of the “Skills Training And Review System” (STARS) system.

Customized systems that link customer, team and business processes.




• There continues to be uncertainty in the Helium market

• New resources slow to yield promised volumes

• New resources are foreign• Price continues to escalate

Helium

Instability in the world-wide helium market continues to be a high risk.Supply is expected to improve and price expected to rise.




ExxonMobilWY, U.S.

BLM SystemTX, OK, KS,

U.S.

HelisonSkikda, Algeria

Ras LaffanQatar

BOCDarwin,

Australia

KrioOdolanow,

Poland

CryorOrenburg,

Russia

HeliosArzew, Algeria

DukeCO, U.S.

14 Commercial Helium Sources World-Wide (6 on BLM System)

Grove City, OH

Montgomery, IL

Baytown, TX

Vancouver, WA

Richmond, CA

City of Industry, CA

Otis, KS

Bessemer, AL

Acton, MA

Middlesex, NJ

Research TrianglePark, NC

Orlando, FL

• 12 Linde Transfills in the US• 6 went dry in September 13• 6 on BLM Systems

Domestic independence within the helium market is ending. Oxford Instruments Healthcare continues to partner with the best resources in the industry to ensure

availability for our customer base.




National (+Canada) coverage with sophiticated distribution network to deliver high quality preventative & remedial service

Field Service Engineer Locations

3 Regional Offices

5 Stocking Locations

18 Full Service Engineers

7 Refrigeration Engineers

National (+Canada) coverage with sophisticated distribution network to deliver high quality preventative & remedial service




Service Accounts

180 Full Service Accounts

481 Refrigeration Accounts




MRI Remote Monitoring Capabilities

Provides status readings of a system’s coldheads, helium compressor, helium compressor chiller, as well as helium usage, vessel pressure and compressor status on real time bases.• 24/7 Monitoring• Accurate Cryogen readings• Trending• Compressor Failure Detection*• Quench Detection*

*Not applicable on all systems




MRI Remote Monitoring AlertsWhen a problem occurs an email is sent to the site and the Oxford Instruments Healthcare engineering department. Non-Critical Problems• Emails are sent twice a day

Critical Problems• Emails are immediately sent every hour until the issue is resolved• Critical problems are *magnet field failure, *cold head compressor

failure, vessel pressure extreme drop, and helium level extreme drop

*Not applicable on all systems

All activity records are linked




Preventative Maintenance Metrics

12/3

1/20

10

1/18

/201

1

2/5/

2011

2/23

/201

1

3/13

/201

1

3/31

/201

1

4/18

/201

1

5/6/

2011

5/24

/201

1

6/11

/201

1

6/29

/201

1

7/17

/201

1

8/4/

2011

0.000%0.200%0.400%0.600%0.800%1.000%1.200%1.400%1.600%1.800%2.000%

> 1 OD

>30 OD




Customer Service PortalProvides instant access to critical information about your GE CT and/or MRI systems – allowing you to view the status of service request and service records at any time.• Monitoring via Remote Access• 24/7 Call Center• Secure site• Track & View Service Requests• OEM Factory Trained Engineers• 4 hour on-site response (full service contracts)• 30 min call back (during business hours)• Comprehensive Technical Support• Capital Equipment Acquisition & Panning




Oxford Instruments Healthcare Approach to Success

Customer• Focus on the needs of the final customer• Encourage feedback• Listen!

Team• People make the difference• Reward the right behaviors• Learning & Growth are key

Business Processes• Focus on the value chain• Take cost out of the process, but make it better!• Continuously improve




Our Commitment to QualityOxford Instruments Healthcare is an ISO 9001 & 13484 certified company, which provides assurance that our processes are controlled within a strict quality management system that is certified by the International Organization for Standards (ISO).

Oxford Instruments Healthcare measures all aspects of quality through Key Performance Indicators (KPI). • On Time Service Quality• Parts Inventory Quality• Installation Quality• Refurbishing Quality• Parts Repair Quality• Service Quality• On Time Service Quality




High Quality Service & Customer Satisfaction

• Early adapters of the industry standards Net Promoter Score (NPS®) to measure the quality of our servicers and the level of customer satisfaction

• Outstanding reputation for integrity and service• Our average NPS score is 86%• Average U.S. company has 10% NPS Score

Oxford Instruments Healthcare NPS = 86%




Accounts

Oxford Instruments Healthcare CT & MRI is a strategic supplier of service to the most well known names in the industry!

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=ICHBckz5NaiZAM&tbnid=UiEVkLxvIxvZxM:&ved=0CAUQjRw&url=http://www.ecmedsys.com/&ei=GtZAUqQBhJOFB-vcgaAG&psig=AFQjCNFlLWHzIIAWo7W-lnPG3YPu-_HwEQ&ust=1380067221912933

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=0TF03O1E6IChKM&tbnid=9gToT6UPg6056M:&ved=0CAUQjRw&url=http://medicaldealer.com/medical-imaging-resources-inc/&ei=MddAUvL2IYrQhAezlIDwBw&psig=AFQjCNEPlosoFv9oXA3oPoDNf6qZPhaw3g&ust=1380067502671197

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=x686gZ3CcRMQ_M&tbnid=rc5SMtlLlYOyNM:&ved=0CAUQjRw&url=http://www.nacc.org/advancing/partners.aspx&ei=stRAUrfQD4rMhAe36YDICQ&psig=AFQjCNFvuWNRN4u0ibOgtyI4oG9NPixzWg&ust=1380066854358428

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=h2b1hkD4g0qwUM&tbnid=X9tqD9iED5LjwM:&ved=0CAUQjRw&url=http://jannx.com/&ei=ZtZAUuX1D8HIhAfkk4D4BA&psig=AFQjCNFVWR-22rOlP1eQzVdEya0K26quUg&ust=1380067282486742

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=3_NhfvmWcfU37M&tbnid=RXtRWbTNREjlpM:&ved=0CAUQjRw&url=http://1technation.com/spotlight-company-showcase/&ei=3tVAUom5IITQhAf12YHwDg&psig=AFQjCNHUGEfoddTQn37rS2KOUaI7nOUiqg&ust=1380067163958860

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=q2FhcNPmuQih_M&tbnid=IF4EhBBVa0lexM:&ved=0CAUQjRw&url=http://rarediseasesnetwork.epi.usf.edu/gdmcc/centers/wusl.htm&ei=M9RAUqb9KpCrhAfSgYFI&bvm=bv.52434380,d.ZGU&psig=AFQjCNGTfHhrySZujZauXeZJkP4Niuhkkg&ust=1380066734879779

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=f1MSElX5Tex0VM&tbnid=9vUkaNPUukm6AM:&ved=0CAUQjRw&url=http://events.bsbb.de/event/dimimed/Home.html&ei=6tRAUtj7KMKThgezjIHoDA&psig=AFQjCNFBohD9FkSoor4CST0BnCm_XrijdA&ust=1380066903065040

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=oQYISYt87bvOiM&tbnid=s_td_LbVHdZEBM:&ved=0CAUQjRw&url=http://www.linkedin.com/company/nationwide-imaging-services-inc./products&ei=JdVAUuenINOBhAeArYGIDA&psig=AFQjCNHkFoZFfSVJZLlvrIc52HYTAJ41Kg&ust=1380066968129704

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=jyRfIWU8z597pM&tbnid=iClwalXm7FNA9M:&ved=0CAUQjRw&url=http://medicaldealer.com/ed-sloan-associates-new-website/&ei=4NZAUv-SHMa1hAejpoD4Cg&psig=AFQjCNHaDFZms0CMT83wIwxCR09hCla09g&ust=1380067396451735

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=FUtl8T4jBWZK_M&tbnid=DEQpNwpifTxTLM:&ved=0CAUQjRw&url=http://www.designandhealth.com/Events/Boston-Showcase-Program.aspx&ei=49dAUpahCNGDhQf9yoHQAQ&psig=AFQjCNEmpXLAd5soSO2u3GZI9sTTP_Zgkw&ust=1380067641357944



http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=dBLlpllXVSucyM&tbnid=T6IDYEn6xy7DFM:&ved=0CAUQjRw&url=http://medicaldealer.com/southwest-medical-resources/&ei=4NhAUs-vBsfKhAeBg4Fw&psig=AFQjCNGMNn2vFN2p10EZYmkJOOqQNkrm4A&ust=1380067928861933

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=L7jiZYQWqFjgkM&tbnid=Wqqeev89MeELDM:&ved=0CAUQjRw&url=http://clinical-leadership.mc.duke.edu/&ei=eNRAUruHL4ephAfO9ICwCA&bvm=bv.52434380,d.ZGU&psig=AFQjCNEj6XKdLT2uPjAHwK35cVFRbC2mow&ust=1380066805021292

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=JqisWMFeu9nxdM&tbnid=-NesYAM8fsYoTM:&ved=0CAUQjRw&url=http://shieldsprocare.com/&ei=X9pAUpuyDMm57AbZ3ICoAQ&psig=AFQjCNGN8KV6-bzOFUbFLHmuDwf9QQScLw&ust=1380068316697546

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=XlJmr4T9lwUqBM&tbnid=JjOolvf33n6mLM:&ved=0CAUQjRw&url=http://bajabid.com/&ei=AdtAUvp8q4DtBoz_gYAG&psig=AFQjCNGDn54hAB0nhQtFgFWRIxvxARVclQ&ust=1380068465195572

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=98ckLO-kZyNabM&tbnid=-JryKXMZX_MnWM:&ved=0CAUQjRw&url=http://www.linkedin.com/company/advanced-veterinary-technologies-inc-&ei=2NtAUpmpL4KI7AbxpoHgCw&psig=AFQjCNEGeWn92KCGmEMR6I0gFzQBUT4GZA&ust=1380068669159101

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=i4vdSyEj8umECM&tbnid=TYEk2v1PeaTssM:&ved=0CAUQjRw&url=http://www.bayshore-medical.com/&ei=N9xAUtzbMYSThQfr3IGgBg&psig=AFQjCNFLDdvrjM5SJx3DrqGlMI8S4tY8lQ&ust=1380068784470264




Testimonials• The technician went above and beyond to make sure that the facility and magnet

was taken care of.

• An outstanding job repairing the systems and did a great job in training our personnel!

• In my opinion, Oxford Instruments Healthcare is the best in the industry – in both service and sales.

• We very much appreciate Oxford Instruments Healthcare fast response to this situation, which for us was very time critical.

• Thank you for the professional and friendly installation and site raining provided.

• You are fortunate to have such a dedicated and competent individual working for your company.

oxford instruments healthcare company presentation

Healthcare

fl oxford instruments

confidential page

difference oxford instrument

global company

high magneticfield

global reputation

company values

superconducting mri