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Oxford Materials 2014
RBS story and structure
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We were obsessed with growth We became the biggest bank in the world.
But it was all about us – not about our customers.
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Total Assets =
£2.2 trillion
RBS Story
Assets grew 500% in 7 years with 22 acquisitions worth £48bn. 40 brands in 50 countries.
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RBS Story - Previous RBS Group structure
RBS Group
Markets UK Retail
Corporate
Banking
Division
International
Banking Wealth Citizens
RBS
Insurance
Non-Core
Division
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RBS story – New Direction
Through disruptive times, a new banking
order is emerging
Our journey has been challenging,
but we are making progress
We must build further on our strengths –
we are in the game to win
By creating a culture where people are
energised and empowered to deliver
So that we choose our own
future
And RBS will be a successful and valuable
business
Our mission
To be the number one for customer service, trust and advocacy in our chosen business areas by 2020. – Ross McEwan CEO
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RBS structure – Three customer business
Ross McEwan set out a change in the structure of the bank to shape our activity around the needs of our customers. Since then we have been building
detailed implementation plans for each of our three new customer businesses.
At all times, the focus has been on doing what is best for our customers while minimising disruption to how they are served.
Personal & Business Banking
Les Matheson
Commercial & Private Banking
Alison Rose
Corporate & Institutional Banking
Donald Workman
Mass personal customers and smaller
businesses with turnover under
GBP2 million and borrowing
less than GBP250,000
UK commercial, corporate and financial
institution customers that are domestic
focused and/or have simpler financing
needs, as well as HNW customers
(review of HNW ongoing)
Large UK and international corporate and
financial institution customers with
international and/or more complex
financing needs
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Markets explained
Products
Client facing teams
Support partners Support partners – Risk, Legal, Finance, Compliance, Technology, Operations, HR,
Communications and Marketing
Rates Currencies
Asset-backed
Products
Credit
EMEA sales
APAC x-Japan sales
Americas sales
Japan sales
Secondary market Primary market
Debt Capital Markets
Our values
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RBS at a glance
We have market leading franchises … #2 UK Retail current accounts
#1 UK Small Business Banking
#1 UK Wealth Management
#1 UK Mid Corporates
#1 UK Large Corporates, #4 in Europe
#1 UK Cash Management, #4 in Europe
Best Trade Finance Bank in UK and Western Europe
Focused international platform including strong US and Asian distribution networks
Strong capabilities in FX, DCM, Rates -Top 3 in UK, Top 10 in EMEA
#1 Northern Ireland
#3 Republic of Ireland
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RBS at a glance
The Royal Bank of Scotland (RBS) was founded in 1727
Headquartered in Edinburgh since 1727
First branch office outside Edinburgh’s opened in 1783 in Glasgow
First London branch of RBS opened in 1874
It has 113,600 employees serving about 24 million customers worldwide
RBS has a strong presence in Europe and the US, and sizeable wholesale banking and transaction services operations globally including APAC
It is active in more than 30 countries
RBS shares are listed on the London Stock Exchange, RBS has a market value of £40.2 billion and is one of the top 10 employers in the FTSE 100
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Serving Customers
RBS has 24 million customers, and
they are at the heart of everything we
do.
Our core purpose is to serve them,
and our communities, well.
That means structuring RBS around
our customers, simplifying the way we
do business and, ultimately, regaining
our customers’ trust.
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Supporting Society
Supporting communities :
We aim to make a positive social
impact on the communities we
operate in, through partnerships, local
initiatives and supporting the
charitable efforts of our employees.
Our sponsorship approach also
focuses on benefitting the local
community
RBS Six Nations :
Official sponsor since 2003
Major European Rugby Championship
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Opportunities at RBS
Your future career at RBS !
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One website ! Several Opportunities !
www.rbsbankyoubuild.com
Corporate & Institutional Banking
Bring the best in international wholesale
banking to major corporates, financial
institutions, governments and agencies
across the UK and Europe.
Commercial & Private Banking
Build your career helping commercial
enterprises and wealthy individuals
identify financial opportunities and make
the most of them
Personal & Business Banking
Deliver banking that’s simple, fair, easy
and professional for 16.5 million
customers in the UK and 1.9 customers
in Ireland across RBS, Ulster Bank and
NatWest branches, online, over the
phone and via mobile banking.
Services
Planning finances, managing risk and
delivering change. The varied work in
this area of RBS plays a crucial behind-
the-scenes role in shaping our future.
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One hour to complete – one open question - career motivation
Situational Judgement Test – brings our Values to life and provides a ‘level playing field’ showing social mobility has no adverse impact
Focussed on 3 RBS People Standards
Acts with Integrity, Enables Others to Succeed, Champions Customer
One day – 4 exercises
Group Exercise, Presentation, competency interview, Case Study
Online
Application form
& SJT
Logical and
Numerical
Reasoning
Tests
Competency
based telephone
interview
Assessment
Centre
Offer
20 minutes per test
Norm groups specific to each area
One month to accept offer
Salary – benefits and Value Account
Early Career Recruitment Process
Response in 2 working days
Feedback provided to all applicants
Response in 2 working days
Feedback provided to all applicants
Response in 1 working day
Feedback provided to all applicants
Response in 1 working day
Feedback provided to all applicants
Dedicated Graduate On
boarding team
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What do I want to do after the DPhil?
How do I get the job I want?
What do I have to do NOW to get it?