p-164000005 2 9910 user guide -...

Powerware Series

Eaton 9910 UPS and EBM

User's Guide

®

Requesting a Declaration of ConformityUnits that are labeled with a CE mark comply with the following harmonized standards and EU directives:

� Harmonized Standards: IEC 62040-1-1 and IEC 62040-2; IEC 60950 Third Edition

� EU Directives: 73/23/EEC, Council Directive on equipment designed for use within certain voltage limits

93/68/EEC, Amending Directive 73/23/EEC

89/336/EEC, Council Directive relating to electromagnetic compatibility

92/31/EEC, Amending Directive 89/336/EEC relating to EMC

The EC Declaration of Conformity is available upon request for products with a CE mark. For copies of the EC

Declaration of Conformity, contact:

Eaton Power Quality Oy

Koskelontie 13

FIN-02920 Espoo

Finland

Phone: +358-9-452 661

Fax: +358-9-452 665 68

Eaton, Powerware, and ABM are registered trademarks of Eaton Corporation or its subsidiaries and affiliates. AIX is

a registered trademark of International Business Machines Corporation. Linux is a registered trademark of Linus

Torvalds. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other

countries. National Electrical Code and NEC are registered trademarks of National Fire Protection Association, Inc.

All other trademarks are property of their respective companies.

�Copyright 2011 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be

reproduced in any way without the express written approval of Eaton Corporation.

Class A EMC StatementsFCC Part 15NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his own expense.

ICES-003This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing

Equipment Regulations ICES‐003.

Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du

Canada.

IEC 62040-2

Some configurations are classified under IEC 62040-2 as “Class‐A UPS for Unrestricted Sales Distribution.” For

these configurations, the following applies:

WARNING This is a Class A‐UPS Product. In a domestic environment, this product may cause radio interference, in

which case, the user may be required to take additional measures.

VCCI Notice

Special SymbolsThe following are examples of symbols used on the UPS or accessories to alert you to important

information:

RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric

shock symbol.

CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for

additional information, such as important operating and maintenance

instructions.

This symbol indicates that you should not discard the UPS or the UPS batteries

in the trash. This product contains sealed, lead‐acid batteries and must be

disposed of properly. For more information, contact your local recycling/reuse or

hazardous waste center.

This symbol indicates that you should not discard waste electrical or electronic

equipment (WEEE) in the trash. For proper disposal, contact your local

recycling/reuse or hazardous waste center.

Eaton 9910 UPS and EBM User's Guide � P-164000005 Rev 2 i

Table of Contents

1 Introduction 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Features 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Rear Panels 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 Safety Warnings 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3 Installation 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Operation 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Panel 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating Modes 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Normal Mode 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Battery Mode 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Bypass Mode 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Standby Mode 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turning on the UPS 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting the UPS on Battery 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turning off the UPS 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Display Functions 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Status 23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alarm History 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Meters 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Screens 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model Information 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring the UPS between Modes 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring from Normal to Bypass Mode 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring from Bypass to Normal Mode 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Retrieving the Alarm History 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Behavior on Overload 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Load Segments 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Controlling Load Segments through the LCD 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Start Delay 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic on Battery Shutdown 32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TABLE OF CONTENTS

Eaton 9910 UPS and EBM User's Guide � P-164000005 Rev 2 ii

Configuring Battery Settings 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the UPS for an EBM 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Running Automatic Battery Tests 34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Battery Tests 35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Restart 35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Communication Features 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Manager Software 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Communication Ports 38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

USB Port 38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RS-232 Port 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Communication Cards 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6 UPS Maintenance 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS and Battery Care 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Storing the UPS and Batteries 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing the Internal Batteries (3000 VA Models) 42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing the Internal Batteries (6000 VA Models) 46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Testing the Battery 50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recycling the Used Battery or UPS 51. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Specifications 53. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8 Troubleshooting 57. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Silencing the Alarm 57. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Types of Alarms 57. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessing Alarms and Conditions 58. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Status Menu 58. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alarm History Menu 59. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Serial Connection to a Computer 59. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Typical Alarms and Conditions 62. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Eaton 9910 UPS and EBM User's Guide � P-164000005 Rev 2 1

Chapter 1 Introduction

The Eaton® 9910 uninterruptible power supply (UPS) is designed to

prevent blackouts, brownouts, sags, and surges from reaching your

servers and other valuable electronic equipment. The UPS filters small

utility line fluctuations and isolates your equipment from large

disturbances by internally disconnecting from the utility line. The UPS

provides continuous power from its internal battery until the utility line

returns to safe levels or the battery is fully discharged.

Features

Providing outstanding performance and reliability, the Eaton 9910's

unique benefits include the following:

� ABM® technology that uses advanced battery management to

increase battery service life, optimize recharge time, and provide a

warning before the end of useful battery life.

� Extended runtime with an optional Extended Battery Module (EBM).

� Start‐on‐battery capability for powering up the UPS even if utility

power is not available.

� Hot‐swappable batteries that simplify maintenance by allowing you to

replace them safely without powering down the critical load.

� Emergency shutdown control through the remote emergency

power-off (REPO) port.

� A standard USB port and RS-232 port.

� A communication bay for optional cards (Network Management Card

or Relay-Serial Card) with enhanced communication capabilities for

increased power protection and control.

� Advanced power management software for graceful shutdowns and

power monitoring.

� Sequential shutdown and load management through separate

receptacle groups, called load segments.

� Backed by worldwide agency approvals.

INTRODUCTION


UPS Rear Panels

Figure 1 through Figure 4 show the Eaton 9910 UPS rear panels.

NOTE The shaded areas shown in the following figures indicate the load segment

groupings. The shading does not appear on the cabinet.

NOTE The illustrations in this document might differ slightly from your hardware.

REPO EBM connector

Communication bay

Figure 1. The 9910-E35 UPS Rear Panel

REPO EBM connector

Communication bay


INTRODUCTION


A

L6−30PInput plug

Fan

Groundscrew

REPO

Communicationbay USB

connectorRS−232connector

Two NEM L6−30Rreceptacles(Load segment 2)

EBM connector Outputcircuit breakers

Four IEC 320−C19receptacles (Load segment 1)


connector

L6−30P

Communicationbay

USBconnector

RS−232connector

REPO

Groundscrew

P

FanSix IEC 320−C13receptacles (Load segment 2)

Outputcircuit breaker

EBM connector

Outputcircuitbreakers

Four IEC 320−C19receptacles(Load segment 1)

L6−30inlet


INTRODUCTION


NOTE (9910-E67 model only) Purchase a detachable power supply cord. Eaton

recommends a Type SJT, 10 AWG/3C, 105°C, 1.8–4.5m long, grounded NEMA L6-50P to

grounded NEMA L6-30R.


Chapter 2 Safety Warnings

IMPORTANT SAFETY INSTRUCTIONSSAVE THESE INSTRUCTIONS

This manual contains important instructions that you should follow during installation andmaintenance of the UPS and batteries. Please read all instructions before operating theequipment and save this manual for future reference.

D A N G E RThis UPS contains LETHAL VOLTAGES. All repairs and service should be performed byAUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTSinside the UPS.

W A R N I N G� This UPS contains its own energy source (batteries). The UPS output may carry live

voltage even when the UPS is not connected to an AC supply.

� To reduce the risk of fire or electric shock, install this UPS in a temperature and humiditycontrolled, indoor environment, free of conductive contaminants. Ambient temperaturemust not exceed 40°C (104°F). Do not operate near water or excessive humidity(90% maximum).

� To reduce the risk of fire, connect only to a circuit provided with branch circuitovercurrent protection in accordance with the National Electrical Code® (NEC®),ANSI/NFPA 70, or your local electrical code:

Model Overcurrent Protection

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� Output overcurrent protection and disconnect switch must be provided by others.

� To comply with international standards and wiring regulations, the sum of the leakagecurrent of the UPS and the total equipment connected to the output of this UPS must nothave an earth leakage current greater than 3.5 milliamperes.

� If the UPS requires any type of transportation, disconnect the internal UPS batteriesbefore transporting.

SAFETY WARNINGS


C A U T I O N� Servicing of batteries should be performed or supervised by personnel knowledgeable

about batteries and the required precautions. Keep unauthorized personnel away frombatteries.

� Batteries can present a risk of electrical shock or burn from high short-circuit current. Thefollowing precautions should be observed: 1) Remove watches, rings, or other metalobjects; 2) Use tools with insulated handles; 3) Wear rubber gloves and boots; 4) Do notlay tools or metal parts on top of batteries; 5) Disconnect the charging source prior toconnecting or disconnecting battery terminals.

� Determine if the battery is inadvertently grounded. If inadvertently grounded, remove theutility source from the ground. Contact with any part of a grounded battery can result inelectrical shock. The likelihood of such shock can be reduced if such grounds areremoved during installation and maintenance (applicable to equipment and remotebattery supplies not having a grounded supply circuit).

� Proper disposal of batteries is required. Refer to your local codes for disposalrequirements.

� Never dispose of batteries in a fire. Batteries may explode when exposed to flame.

� Do not open or mutilate the battery or batteries. Released electrolyte is harmful to theskin and eyes and may be extremely toxic.

� Replace batteries with the same number and type of batteries as originally installed inthe UPS.

� For PLUGGABLE EQUIPMENT, the power outlet shall be installed near the equipment andshall be easily accessible.

� The UPS may be connected to a maximum of one Extended Battery Module (EBM).

SAFETY WARNINGS


Consignes de sécurité

CONSIGNES DE SÉCURITÉ IMPORTANTESCONSERVER CES INSTRUCTIONS

Ce manuel comporte des instructions importantes que vous êtes invité à suivre lors de touteprocédure d'installation et de maintenance des batteries et de l'onduleur. Veuillez consulterentièrement ces instructions avant de faire fonctionner l'équipement et conserver ce manuelafin de pouvoir vous y reporter ultérieurement.

D A N G E R !Cet onduleur contient des TENSIONS MORTELLES. Toute opération d'entretien et deréparation doit être EXCLUSIVEMENT CONFIÉE A UN PERSONNEL QUALIFIÉ AGRÉÉ.AUCUNE PIÈCE RÉPARABLE PAR L'UTILISATEUR ne se trouve dans l'onduleur.

A V E R T I S S E M E N T !� Cette onduleur possède sa propre source d'alimentation (batteries). Il est possible que la

sortie de l'onduleur soit sous tension même lorsque l'onduleur n'est pas connectée à unealimentation CA.

� Pour réduire les risques d'incendie et de décharge électrique, installer l'onduleuruniquement à l'intérieur, dans un lieu dépourvu de matériaux conducteurs, où latempérature et l'humidité ambiantes sont contrôlées. La température ambiante ne doitpas dépasser 40 °C. Ne pas utiliser à proximité d'eau ou dans une atmosphèreexcessivement humide (95 % maximum).

� Afin de réduire le risque d'incendie, connectez seulement à un circuit équipé d'undispositif de protection divisionnaire avec un ampérage conforme à votre code électriquelocal :

Modèle Protection de surintensité

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� La protection de surintensité de sortie ainsi que le sectionneur doivent être fournis pardes tiers.

� Afin d'être conforme aux normes et règlements internationaux de câblage, le courant defuite à la terre de la totalité du matériel branché sur la sortie de l'onduleur ne doit pasdépasser 3,5 mA.

� Si l'onduleur doit être transporté, débranchez les batteries internes de l'onduleur avant letransport.

SAFETY WARNINGS


A T T E N T I O N !� La réparation des batteries doit être réalisée ou supervisée par un personnel connaissant

les batteries et les précautions requises. Maintenez le personnel non autorisé éloignédes batteries.

� Les batteries peuvent présenter un risque de choc électrique ou de brûlure provenantd'un courant de court-circuit élevé. Les précautions suivantes doivent être respectées :1) Retirez les montres, bagues ou autres objets métalliques ; 2) Utilisez des outils avecdes poignées isolées ; 3) Portez des gants et des bottes en caoutchouc ; 4) Ne laissez pasd'outils ou de pièces métalliques sur les batteries ; 5) Déconnectez la source de chargeavant de connecter ou de déconnecter des bornes de batterie.

� Déterminez si la batterie est mise à la terre par mégarde. Si elle est mise à la terre parmégarde, retirez la source secteur de la terre. Le contact avec toute pièce d'une batteriemise à la masse peut provoquer un choc électrique. La probabilité d'un tel choc peut êtreréduite si de telles mises à la terre sont retirées pendant l'installation et la maintenance(applicables aux alimentations de batterie de l'équipement et distante n'ayant pas uncircuit d'alimentation relié à la terre).

� Une mise au rebut réglementaire des batteries est obligatoire. Consulter les règlementsen vigueur dans votre localité.

� Ne jamais jeter les batteries au feu. L'exposition aux flammes risque de les faireexploser.

� N'ouvrez pas ou ne détériorez pas la ou les batteries. L'électrolyte relâché est nocif pourla peau et les yeux et peut être extrêmement toxique.

� Remplacez les batteries par des batteries de même type et en même nombre que cellesinstallées à l'origine dans l'onduleur.

� Pour un ÉQUIPEMENT ENFICHABLE, la prise de courant doit être installée près del'équipement et facilement accessible.

� L'onduleur peut être connecté au maximum à un Module de batterie externe (EBM).

SAFETY WARNINGS


Sicherheitswarnungen

WICHTIGE SICHERHEITSANWEISUNGENAUFBEWAREN

Dieses Handbuch enthält wichtige Anweisungen, die Sie während der Installation undWartung des USV (Unterbrechungsfreies Stromversorgungssystem) und der Batterienbefolgen müssen. Bitte lesen Sie alle Anweisungen des Handbuches bevor sie mit demGerät arbeiten. Bewaren Sie das Handbuch zum Nachlesen auf.

W A R N U N GDie USV führt lebensgefährliche Spannungen. Alle Reparatur- und Wartungsarbeiten solltennur von Kundendienstfachleuten durchgeführt werden. Die USV enthält keine vom Benutzerzu wartenden Komponenten.

A C H T U N G� Dieses USV (Unterbrechungsfreies Stromversorgungssystem) enthält eine eigene

Energiequelle (Batterien). Der USV-Ausgang kann Spannung führen, auch wenn das USVnicht an eine Wechselstromquelle angeschlossen ist.

� Um die Brand‐ oder Elektroschockgefahr zu verringern, diese USV nur in Gebäuden mitkontrollierter Temperatur und Luftfeuchtigkeit installieren, in denen keine leitendenSchmutzstoffen vorhanden sind. Die Umgebungstemperatur darf 40°C nicht übersteigen.Die USV nicht in der Nähe von Wasser oder in extrem hoher Luftfeuchtigkeit (max. 95 %)betreiben.

� Zur Vermeidung von Brandgefahr sollte das Gerät nur an einen Stromkreisangeschlossen werden, der mit einem Überstromschutz mit einem Nennstrom gemäßIhren örtlichen Elektrizitätsvorschriften ausgestattet ist:

Modell Überstromschutz

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� Der Ausgangs-Überlaststromschutz und der Trennschalter müssen von anderenHerstellern geliefert werden.

� Um internationale Normen und Verdrahtungsvorschriften zu erfüllen, dürfen die an denAusgang dieser USV angeschlossenen Geräte zusammen einen Erdableitstrom voninsgesamt 3,5 Milliampere nicht überschreiten.

� Muss die USV transportiert werden, so müssen die internen USV-Batterien vor demTransport vom Gerät getrennt werden.

SAFETY WARNINGS


V O R S I C H T !� Die Wartung der Batterien sollte unter Befolgung der erforderlichen

Sicherheitsvorkehrungen durch fachkundiges Personal erfolgen oder beaufsichtigtwerden. Nicht ausreichend geschultem Personal ist der Zugang zu den Batterien zuverwehren.

� Batterien bergen das Risiko eines elektrischen Schlages oder einer Verletzung durchhohen Kurzschlussstrom. Bitte befolgen Sie die folgenden Sicherheitsvorkehrungen:1) Nehmen Sie Uhren, Ringe und andere Metallgegenstände ab. 2) Verwenden SieWerkzeug mit isoliertem Handgriff. 3) Tragen Sie Gummihandschuhe und Gummistiefel.4) Legen Sie keine Werkzeuge oder Metallteile auf die Batterien. 5) Trennen Sie dieAufladequelle vor dem Anschließen oder Trennen der Batterieklemmen.

� Ermitteln Sie, ob die Batterie unbeabsichtigt geerdet ist. Im Falle der unbeabsichtigtenErdung ist die Netzstromquelle von der Erdung zu entfernen. Durch Berührung vongeerdeten Batterieteilen kann ein elektrischer Schlag verursacht werden. DieWahrscheinlichkeit eines solchen Schlages kann verringert werden, wenn derartigeErdungen bei der Installation und Wartung aufgehoben werden (dies gilt für Geräte undRemote-Batterieversorgungen ohne geerdeten Versorgungsschaltkreis).

� Die Batterien müssen ordnungsgemäß entsorgt werden. Hierbei sind die örtlichenBestimmungen zu beachten.

� Batterien niemals verbrennen, da sie explodieren können.

� Öffnen oder manipulieren Sie die Batterien nicht anderweitig. Auslaufende Batteriesäureist schädlich für Haut und Augen und kann hochgiftig sein.

� Ersetzen Sie die Batterie mit einer Batterie des gleichen Typs und in der gleichen Anzahlsie ursprünglich in der USV installiert.

� Bei AN EINESTECKDOSE ANSCHLOSSENEN GERÄTEN muss sich die Netzsteckdose inder Nähe des Gerätes befinden und einfach zugänglich sein.

� Die USV darf maximal an ein Externes Batteriemodul (EBM) angeschlossen werden.

SAFETY WARNINGS


Regulamentos de Segurança

INSTRUÇÕES DE SEGURANÇA IMPORTANTESGUARDE ESTAS INSTRUÇÕES

Este manual contém instruções importantes que devem ser seguidas durante a instalação emanutenção do no-break e das baterias. Leia todas as instruções antes de operar oequipamento e guarde este manual para consultá-lo futuramente.

C U I D A D OA UPS contém VOLTAGEM MORTAL. Todos os reparos e assistência técnica devem serexecutados SOMENTE POR PESSOAL DA ASSISTÊNCIA TÉCNICA AUTORIZADO. Não hánenhuma PEÇA QUE POSSA SER REPARADA PELO USUÁRIO dentro da UPS.

A D V E R T Ê N C I A� Este no-break possui sua própria fonte de energia (baterias). A saída do no-break pode

estar energizada mesmo que este não esteja conectado a uma fonte de energia elétrica.

� Para reduzir o risco de incêndios ou choques elétricos, instale a UPS em ambienteinterno com temperatura e umidade controladas e livres de contaminadores condutíveis.A temperatura ambiente não deve exceder 40°C. Não opere próximo a água ou emumidade excessiva (máx: 90%).

� Para reduzir o risco de incêndio, conecte apenas em um circuito que tenha proteção decorrente com classificação de amperagem de acordo com seu código elétrico local:

Modelo Proteção da sobrecarga

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� A proteção contra a sobretensão de saída e o disjuntor deve ser fornecida por terceiros.

� Para estar de acordo com os padrões internacionais e os regulamentos de fiação, oequipamento total conectado à saída desta UPS não deve ter uma corrente de fuga àterra maior que 3,5 miliampères.

� Se o UPS precisar de qualquer tipo de transporte, desconecte as baterias internas doUPS antes de transportar.

SAFETY WARNINGS


P E R I G O� O serviço na bateria deve ser feito ou supervisionado por funcionários com conhecimento

de baterias e das precauções necessárias. Mantenha funcionários não autorizados longedas baterias.

� As baterias podem apresentar um risco de choque elétrico ou queimadura do calor decurto circuito. As seguintes precauções devem ser observadas: 1) Remova relógios, anéisou outros objetos de metal; 2) Use ferramentas com manoplas isoladas; 3) Use luvas ebotas de borracha; 4) Não deixe ferramentas ou peças de metal sobre as baterias;5) Desconecte a fonte de carga antes de conectar ou desconectar os terminais dabateria.

� Determine se a bateria está aterrada inadvertidamente. Se aterrada inadvertidamente,remova a fonte utilitária do aterramento. Tocar qualquer parte de uma bateria aterradapode resultar em choque elétrico. A possibilidade de choque elétrico pode ser reduzidase estes aterramentos forem removidos durante a instalação e manutenção (aplicável aoequipamento e baterias remotas sem circuito de aterramento).

� Siga as instruções apropriadas ao desfazer‐se das baterias. Consulte os códigos do localpara maiores informações sobre os regulamentos de descarte de produtos.

� Nunca jogue as baterias no fogo, porque há risco de explosão.

� Não abra ou mutile a bateria ou baterias. A liberação de eletrolite é perigosa para a pelee olhos e pode ser extremamente tóxica.

� Troque as baterias com baterias do mesmo número e tipo que as originais instaladas noUPS.

� Para EQUIPAMENTO PLUGÁVEL, a tomada de energia deve ser instalada perto doequipamento e deve ser de fácil acesso.

� O UPS pode ser conectado no máximo em um Módulo Externo de Bateria (EBM).

SAFETY WARNINGS


Ïðåäóïðåæäåíèÿ ïî ìåðàì áåçîïàñíîñòè

ÂÀÆÍÛÅ ÓÊÀÇÀÍÈß ÏÎ ÌÅÐÀÌ ÁÅÇÎÏÀÑÍÎÑÒÈÑÎÕÐÀÍÈÒÅ ÝÒÈ ÓÊÀÇÀÍÈß

Â äàííîì ðóêîâîäñòâå ñîäåðæàòñÿ âàæíûå èíñòðóêöèè ïî óñòàíîâêå èîáñëóæèâàíèþ èñòî÷íèêà áåñïåðåáîéíîãî ïèòàíèÿ (ÈÁÏ) è áàòàðåé. Ïåðåäðàáîòîé ñ îáîðóäîâàíèåì ïðî÷òèòå âñå èíñòðóêöèè. Ñîõðàíèòå äàííîåðóêîâîäñòâî äëÿ äàëüíåéøåãî èñïîëüçîâàíèÿ.

Î Ï À Ñ Í ÎÂ äàííîì ÈÁÏ èìåþòñÿ ÑÌÅÐÒÅËÜÍÎ ÎÏÀÑÍÛÅ ÍÀÏÐßÆÅÍÈß. Âñåðàáîòû ïî ðåìîíòó è îáñëóæèâàíèþ äîëæíû âûïîëíÿòüñÿ ÒÎËÜÊÎÓÏÎËÍÎÌÎ×ÅÍÍÛÌ ÎÁÑËÓÆÈÂÀÞÙÈÌ ÏÅÐÑÎÍÀËÎÌ. ÂíóòðèÈÁÏ íåò óçëîâ, ÎÁÑËÓÆÈÂÀÅÌÛÕ ÏÎËÜÇÎÂÀÒÅËÅÌ.

Ï Ð Å Ä Ó Ï Ð Å Æ Ä Å Í È Å� Â äàííîì ÈÁÏ óñòàíîâëåíû ñîáñòâåííûå èñòî÷íèêè ýíåðãèè (áàòàðåè).

Â ÈÁÏ ìîæåò èìåòüñÿ íàïðÿæåíèå äàæå â òîì ñëó÷àå, åñëè îí íåïîäêëþ÷åí ê ñåòè ïåðåìåííîãî òîêà.

� Äëÿ ñíèæåíèÿ îïàñíîñòè ïîæàðà èëè ïîðàæåíèÿ ýëåêòðè÷åñêèì òîêîìóñòàíàâëèâàéòå ÈÁÏ â çàêðûòîì ïîìåùåíèè ñ êîíòðîëèðóåìûìèòåìïåðàòóðîé è âëàæíîñòüþ, â êîòîðîì îòñóòñòâóþò ïðîâîäÿùèåçàãðÿçíÿþùèå âåùåñòâà. Òåìïåðàòóðà îêðóæàþùåãî âîçäóõà íå äîëæíàïðåâûøàòü 40°Ñ. Íå ýêñïëóàòèðóéòå óñòðîéñòâî îêîëî âîäû èëè â ìåñòàõ ñïîâûøåííîé âëàæíîñòüþ (ìàêñ. 90%).

� Для снижения риска пожара подключайтесь только к сети, снабженнойответвлением с защитой от перегрузки с силой тока в соответствии свашими местными электрическими правилами:

модель предохранение от перегрузок по току

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� Óñòðîéñòâî çàùèòû îò ïåðåãðóçêè âûõîäíîãî íàïðÿæåíèÿ èðàçìûêàþùèé ïåðåêëþ÷àòåëü ïðèîáðåòàþòñÿ îòäåëüíî.

� Äëÿ îáåñïå÷åíèÿ ñîáëþäåíèÿ òðåáîâàíèé ìåæäóíàðîäíûõ ñòàíäàðòîâ èòðåáîâàíèé ê ðàçâîäêå ýëåêòðè÷åñêèõ öåïåé, ñóììàðíàÿ âåëè÷èíà òîêàóòå÷êè íà çåìëþ âñåãî îáîðóäîâàíèÿ, ïîäêëþ÷åííîãî ê âûõîäó ÈÁÏ, íåäîëæíà ïðåâûøàòü 3,5 ìèëëèàìïåðà.

SAFETY WARNINGS


� Если ИБП требует какой-либо транспортировки, отсоединяйтевнутренние батареи ИБП перед транспортировкой.

Î Ñ Ò Î Ð Î Æ Í Î� Обслуживание батарей должно выполняться или контролироваться

персоналом, знакомым с батареями и мерами предосторожности. Лица, необладающие соответствующими полномочиями, не должны допускаться кбатареям.

� Батареи могут представлять опасность с точки зрения пораженияэлектрическим током или ожогов в результате воздействия сильного токав случае короткого замыкания. Следующие меры предосторожностиследует соблюдать: 1) Снять часы, кольца и металлические предметы;2) Применять инструменты с изоляцией; 3) Надеть резиновые перчатки исапоги; 4) Не класть инструменты или металлические части на батареи;5) отсоединять источник зарядки перед подключением или отключениемконтактов батареи.

� Проверьте, не заземлена ли батарея случайно. Если случайно подключена кзаземлению, отключите проводник от заземления. Контакт с любойчастью заземленной батареи может привести к электрическому удару.Вероятность такого удара можно снизить, если убирать такое заземлениево время установки и обслуживания (применимо к оборудованию иудаленному аккумуляторному питанию, не имеющему заземленную цепьпитания).

� Íåîáõîäèìî ñîáëþäàòü ïðàâèëà óòèëèçàöèè àêêóìóëÿòîðîâ. Îáðàòèòåñü êìåñòíûì íîðìàòèâíûì àêòàì çà èíôîðìàöèåé î òðåáîâàíèÿõ êóòèëèçàöèè.

� Íèêîãäà íå áðîñàéòå àêêóìóëÿòîðû â îãîíü. Àêêóìóëÿòîðû ìîãóòâçîðâàòüñÿ ïîä âîçäåéñòâèåì îãíÿ.

� Не вскрывайте и не портите батарею или батареи. Вытекший электролитвреден для кожи и может быть исключительно токсичным.

� Меняйте батареи на то же количество и тип, который изначальноустановлен в ИБП.

� Для ОБОРУДОВАНИЯ, которое ПОДКЛЮЧАЕТСЯ К СЕТИ:электрическая розетка должна быть установлена вблизи оборудования ибыть легкодоступной.

� ИБП может быть подключен максимум к одному модулю Внешнийбатарейный модуль (EBM).

SAFETY WARNINGS


Advertencias de Seguridad

INSTRUCCIONES DE SEGURIDAD IMPORTANTESGUARDE ESTAS INSTRUCCIONES

Este manual contiene instrucciones importantes que debe seguir durante la instalación y elmantenimiento del SIE y de las baterías. Por favor, lea todas las instrucciones antes deponer en funcionamiento el equipo y guarde este manual para referencia en el futuro.

P E L I G R OEste SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio técnico debenser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TÉCNICO AUTORIZADO. No hayNINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.

A D V E R T E N C I A� Este SIE contiene su propia fuente de energía (baterías). La salida del SIE puede

transportar voltaje activo aun cuando el SIE no esté conectado con una fuente de CA.

� Para reducir el riesgo de incendio o de choque eléctrico, instale este SIE en un lugarcubierto, con temperatura y humedad controladas, libre de contaminantes conductores.La temperatura ambiente no debe exceder los 40°C. No trabaje cerca del agua o conhumedad excesiva (90% máximo).

� Para reducir el riesgo de incendio, conecte únicamente a un circuito provisto conprotección de sobrecorriente en el circuito ramal con una clasificación de amperios deacuerdo con su código eléctrico local:

Modelo Protección de la sobreintensidad de corriente

9910-E35, 9910-E36 20A

9910-E66 30A

9910-E67 40A

� La protección contra sobrecorriente de salida y el conmutador de desconexión debesuministrarse por parte de terceros.

� Para cumplir con los estándares internacionales y las normas de instalación, la totalidadde los equipos conectados a la salida de este SIE no debe tener una intensidad depérdida a tierra superior a los 3,5 miliamperios.

� Si el SAI requiere de algún tipo de transporte, desconecte las baterías internas del SAIantes de transportar.

SAFETY WARNINGS


P R E C A U C I Ó N� El servicio a las baterías se debe llevar a cabo o estar supervisado por personal con

conocimientos sobre las baterías y las precauciones requeridas. No permita que personalno autorizado entre en contacto con las baterías.

� Las baterías pueden presentar riesgo de descarga eléctrica o quemaduras porcortocircuito. Deberán respetarse las siguientes medidas de precaución: 1) Quíteserelojes, anillos y otros objetos metálicos; 2) Use herramientas con mangos aislados;3) Use guantes y botas de goma; 4) No coloque las herramientas o piezas metálicassobre las baterías; 5) Desconecte la carga antes de conectar o desconectar losterminales de la batería.

� Determine si la batería ha sido puesta a tierra inadvertidamente. Si se ha conectado atierra inadvertidamente, quite la fuente de energía de la tierra. El contacto de cualquierparte de una batería con toma a tierra puede provocar un cortocircuito eléctrico. Laposibilidad de tal cortocircuito puede ser reducida si se retiran las tomas a tierra durantela instalación y el mantenimiento (aplicable al equipamiento y a las baterías remotas queno tengan un circuito de alimentación con toma de tierra).

� Es necesario desechar las baterías de un modo adecuado. Consulte las normas localespara conocer los requisitos pertinentes.

� Nunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone ala llama.

� No abra ni mutile las baterías. La liberación de electrolitos es dañina para la piel y losojos y puede ser extremadamente tóxica.

� Remplace las baterías con baterías del mismo tipo y número que las instaladasoriginalmente en el SAI.

� Para EQUIPOS CON ENCHUFE, la toma de alimentación deberá instalarse cerca delequipo y se podrá acceder rápidamente a ella.

� El SAI se puede conectar a un máximo de un Externes Batteriemodul (EBM).


Chapter 3 Installation

Refer to the Installation Guide that comes with your 9910 UPS model for

complete rack installation instructions, UPS and Extended Battery

Module (EBM) battery connections, remote emergency power-off

(REPO) installation, and shipping instructions.

C A U T I O NThe UPS and EBM are heavy (see page 54). Use at least the minimum number of peoplerequired to lift the cabinets into the rack.

INSTALLATION



Chapter 4 Operation

This section describes:

� The UPS control panel

� Operating modes

� Turning the UPS on and off

� Display functions

� Transferring the UPS between modes (6000 VA models only)

� Retrieving the alarm history

� Behavior on overload

� Configuring load segments, battery settings, and automatic restart

Control Panel

Figure 5 shows the display and controls on the front of the UPS.

33

Figure 5. Eaton 9910 Control Panel (3000 VA Model Shown)

OPERATION


The UPS has a graphical liquid crystal display (LCD) with dual color

backlight. Standard backlight is used to light up the display with white

text and a blue background. The display flashes if any alarms are active.

There are three control buttons and one on/off button on the front panel:

� Escape (X). Press to return to the previous menu without running a

command or saving any changes.

� Down (�). Press to scroll down to the next menu option. Holding

down this button provides faster scrolling on some menus.

� OK. Press to select the current menu or option. On the following

screens, press and hold this button longer than 1 second:

� On the User Setting screens, to save the displayed setting.

� On the Meter and Notice/Alarm screens, to lock the screen

(prevent the screen from returning to its default after timeout). A

locked screen displays a small key image near the status icon. To

unlock the screen, press any button to perform its usual function.

� On/off. Press to turn on the UPS. Press and hold for 3 seconds to turn

off the UPS.

Table 1 shows the display button shortcuts available.

Table 1. Display Button Shortcuts

Shortcut Buttons

Disable the batterystart feature

Press and hold the escape and down buttons for 3 seconds.The UPS beeps once to indicate that Battery Start is disabledfor the next AC power cycle.

Set the display toEnglish

Press and hold the escape, down, and OK buttons for5 seconds.

OPERATION


Operating Modes

The UPS has the following operating modes:

� Normal

� Battery

� Bypass (6000 VA models only)

� Standby

NOTE (6000 VA models only) If the UPS is unable to continue operating normally, it might

attempt to save data and follow an orderly shutdown sequence. However, some

unrecoverable failures and overload conditions cause the UPS to transfer to Fault mode

without saving data, and turn off immediately to protect the UPS and the load from damage.

Normal Mode

The UPS supplies the load power from utility power. The UPS monitors

and charges the batteries as needed and provides filtered power

protection to your equipment.

Battery Mode

The UPS supplies the load power from battery. The status text flashes,

and the UPS beeps every 5 seconds. When the utility power returns, the

UPS transfers to Normal mode operation while the battery recharges.

Bypass Mode

(6000 VA models only) The UPS supplies the load power through an

automatic internal bypass. Battery mode is not available. The UPS

transfers to Bypass mode when you activate Bypass mode through the

front panel (manual bypass) or when the UPS detects a condition

requiring bypass (automatic bypass).

Standby Mode

When the UPS is turned off and remains connected to a power outlet,

the UPS is in Standby mode. The UPS is not supporting the load but is

ready to assume the load on command.

OPERATION


Turning on the UPS

NOTE (3000 VA models only) Before you use this feature, the UPS internal batteries must

be connected.

After the UPS is connected to a power outlet, it enters Standby mode.

To turn on the UPS, press the on/off button for approximately 1 second.

The display changes from the start screen to the UPS Status Summary

screen and shows the Standby icon flashing while the UPS starts.

Starting the UPS on Battery

NOTE Before you use this feature, the UPS must have been powered by utility power at

least once.

To turn on the UPS without using utility power, press and hold the on/off

button for 3 seconds. The UPS provides power to the connected

devices, and it switches into Battery mode.

Turning off the UPS

To turn off the UPS:

1. Prepare the connected devices for shutdown.

2. Press and hold the on/off button until the long beep ceases

(approximately 3 seconds). The UPS transfers to Standby mode (if

utility power is available) and removes power from the connected

devices.

3. Disconnect the UPS from the power source; otherwise, it remains

in Standby mode. After the power source is removed, the UPS

shuts down fully in 10 seconds.

Display Functions

The UPS provides information about the load status, events,

measurements, identification, and settings through the front panel

display.

OPERATION


While any screen is displayed, press the escape (X) button until the main

menu is displayed, and then press the down (�) button to scroll through

the following main menu choices:

� System Status

� Alarm History

� Meters

� Control Screens

� Model Information

� Configuration

Press the OK button to select a menu item.

System Status

The System Status provides the following information:

� Battery status, including state and change level

� Status summary (load percentage, output power, output voltage and

frequency, and mode)

� Notice or alarm status, if any are present

If the message ALARM is displayed, press the down (�) button to

display the active notices, alarms, and battery status messages. For

more information, see Table 2 and Chapter 8, “Troubleshooting,” on

page 57.

Table 2 describes the available battery status messages. Only one

battery status is available at a time.

Table 2. Battery Status Messages

Battery Status Description

Battery charging Batteries are charged in constant current mode.

Battery floating Batteries are charged in constant voltage mode.

Battery resting Batteries are connected but are not being charged or discharged. (This is part of thenormal charging cycle.)

Battery discharging Batteries are discharging.

Battery disconnected Batteries are unavailable because they are disconnected.

OPERATION


Alarm History

The alarm history holds up to 50 events. You can scroll through the

event screens, beginning with the most recent event.

NOTE The date format is dependent on the language selection.

The first row of each alarm history screen contains the date

(mm/dd/yyyy) and time (hh:mm:ss) at which the event occurred. The

second row contains the type of event and code. The event description

begins on the third row and might continue to the fourth row. The

bottom right corner of the alarm history screen displays two numbers:

an ordering number of the event in the log, followed by the total number

of events in the log.

For more information, see “Retrieving the Alarm History” on page 29.

Meters

The meters screens provide the following meters information:

� Output watts, VA, current, power factor, voltage, and frequency

� Input voltage and frequency

� Battery voltage and percentage charged

Control Screens

Table 3 describes the available control screens.

Table 3. Control Screens

Control Screen Description

Go to Bypass(6000 VA models only)

Transfers the UPS system to internal Bypass mode. When the “Go to Bypass” commandis issued, the screen displays the Manual Bypass Comment Sent message for5 seconds. The option then changes to “Go to Normal.”

When the “Go to Normal” command is issued, the screen displays the Normal Mode

Command Sent message for 5 seconds. The option then changes to “Go to Bypass.”

Battery test Schedule Battery Test: yes | Cancel Battery test: noStarts a manual battery test. See “Testing the Battery” on page 50.

Reset error state Reset Alarms: yes | noManually clears any latched alarms, such as bad battery detected or DC Bus OV/UV, andthen performs a self-diagnostics test of the LCD, alarm sounds, and fans. If a bad batteryalarm was also active, resets the battery test status to Not Tested.

OPERATION


Table 3. Control Screens (continued)

DescriptionControl Screen

Load segments Load segment 1: on | offLoad segment 2: on | offThese on/off commands override automatic load segment on/off controls made by theAutomatic Start Delay and Automatic On Battery Shutdown settings. See “ConfiguringLoad Segments” on page 31.

Restore factory settings Restore Factory Settings: yes | noAvailable only in Standby mode. Restoring the factory settings:

� Returns all user-configurable EEPROM settings to default factory settings

� Resets all pending on/off commands

� Clears the alarm history and resets all statistic values and time stamps

� Resets the battery test status

� Initiates the Self Diagnostics test

Model Information

The model information screens display the following UPS information:

� Model/Type: Chassis style and supply power rating

� Part Number, SN: Part number and serial number for the UPS

� NMC firmware: Firmware version for the network management card

� NMC IP address: IP address for the network management card

� Comm firmware: (6000 VA models only) Firmware version for the

second processor on the UPS

� UPS firmware: Firmware version for the primary processor on the UPS

NOTE The network management card firmware screens are displayed only if a Network

Management Card is installed. See “Communication Cards” on page 40.

OPERATION


Configuration

Only the available options are displayed.

User settings are not protected by default. You can enable the password

through the User Password setting.

Table 4 describes the options that you can change.

Table 4. Configuration Settings

Description Available Settings Default Setting

Change language [English] [French] [German] [Spanish] [Japanese] [SimplifiedChinese] [Russian] [Korean] [Traditional Chinese]

English

User password [Enabled] [Disabled]If Enabled, the default password is USER.NOTE If you enter an incorrect password, press any button toreturn to the password screen and retry the password.

Disabled

Audible alarms [Enabled] [Disabled]NOTE Disabling audible alarms takes effect instantly and remainsdisabled, even after a power cycle. This differs from the mutefeature, by which the audible alarm is temporarily silenced whenany button is pressed but turns on again if a new alarm istriggered.

Enabled

Set date and time Set Month, Day, Year, Hours, Minutes, and SecondsDate: mm/dd/yyyyTime: hh:mm:ssNOTES 1. The date format is dependent on the language selection.2. Time is a 24-hour clock.

01/01/201012:00:00

Control commandsfrom serial port

[Enabled] [Disabled]If Enabled, control commands are accepted through the serialport, USB ports, or option card. If Disabled, configuration and loadcontrol commands are restricted to LCD only.

Enabled

Output voltage 9910-E35: [200V] [208V]9910-E36: [220V] [230V] [240V]9910-E66: [200V] [208V] [220V] [230V] [240V] [Auto sensing]9910-E67: [200V] [208V] [220V] [230V] [240V] [Auto sensing]NOTE Numerical settings configured in Standby mode take effectimmediately. Auto sensing and settings configured outside ofStandby mode take effect after the next power off and restart.Selecting auto sensing disables the battery start feature until thefirst successful startup on utility power.For 9910-E66 and 9910-E67 models, the default auto sensing runs ateach startup to set the output voltage.

9910-E35: 208V9910-E36: 230V9910-E66: Auto sensing9910-E67: Auto sensing

NOTE When configuredfor auto sensing, theUPS uses the optimaldetected setting forvoltage.

OPERATION


Table 4. Configuration Settings (continued)

Default SettingAvailable SettingsDescription

Output frequency [50Hz] [60Hz] [Auto sensing]NOTE Numerical settings configured in Standby mode take effectimmediately. Auto sensing and settings configured outside ofStandby mode take effect after the next power off and restart.Selecting auto sensing disables the battery start feature until thefirst successful startup on utility power.For 9910-E35 and 9910-E36 models, the default auto sensing runsonce to set the output frequency and then uses the detectedsetting for all subsequent startups.For 9910-E66 and 9910-E67 models, the default auto sensing runs ateach startup to set the output frequency.

Auto sensing

NOTE When configuredfor auto sensing, theUPS uses the optimaldetected setting forfrequency.

Overload alarm level [10%] [20%] [30%]...[100%]If 100%, the UPS issues an Output Overload alarm at load >100%.NOTE Configure the Output Overload Level 1 to alert you beforethe UPS reaches its rated capacity limits.

100%

Automatic start delay [Off] [0s] [1s] [2s]...[32767s]See “Configuring Load Segments” on page 31.

0s for Load Segment 11s for Load Segment 2

Automatic on batteryshutdown

[Off] [0s] [1s] [2s]...[32767s]See “Configuring Load Segments” on page 31.

Off

Site wiring fault alarm [Enabled] [Disabled] Disabled

Bypass voltage lowlimit

[-6%] [-7%]...[-20%] of nominalThe Bypass operation is disabled if the measured bypass voltagelevel is below the nominal output voltage (-15%).NOTE The Qualify Bypass setting might overrule the BypassVoltage Low Limit setting.

-15% of nominal

Bypass voltage highlimit

[+6%] [+7%]...[+20%] of nominalThe Bypass operation is disabled if the measured bypass voltagelevel is above the nominal output voltage (+10%).NOTE The Qualify Bypass setting might overrule the BypassVoltage High Limit setting.

+10% of nominal

OPERATION


Table 4. Configuration Settings (continued)

Default SettingAvailable SettingsDescription

Qualify bypass [Always] [Never] [Bypass Disabled]If Always, Bypass operation is allowed when:

� Bypass voltages > the value set for Bypass Voltage Low Limit

� Bypass voltages < the value set for Bypass Voltage High Limit

� Bypass frequency > (nominal frequency -3 Hz)

� Bypass frequency < (nominal frequency +3 Hz)

� Inverter is synchronized with Bypass when unsynchronizedtransfers are disabled by the value set for UnsynchronizedTransfers

If Never, Bypass operation is always allowed, if the utility is withinthe UPS operating limits; voltage and frequency limits are not inuse. If Bypass Disabled, Bypass operation is prohibited.

Always

EBMs [0] [1]See “Configuring the UPS for an EBM” on page 33.

0

Battery low alarm [Immediate] [2 min] [3 min] [5 min]The battery low alarm is triggered when the set amount of backuptime (approximately) remains in the batteries.

3 minutes

Automatic batterytests

[Enabled] [Disabled]See “Running Automatic Battery Tests” on page 34.

Enabled

Clear alarm history The number after “Total events” shows how many events arecurrently stored in the log. Press the OK button for 1 second toreset the event count to zero and clear the log.

Not applicable

LCD contrast [-5] [-4] [-3] [-2] [-1] [+0] [+1] [+2] [+3] [+4] [+5]The range adjusts the contrast between the background and thetext in the LCD.

+0

OPERATION


Transferring the UPS between Modes

(6000 VA models only) You can transfer the UPS between Normal and

Bypass modes.

Transferring from Normal to Bypass Mode

To transfer from Normal to Bypass mode:

1. From the main menu, press the down (�) button to scroll to the

Control menu, and press the OK button.

2. Press the down (�) button to scroll to Go to Bypass, and press the

OK button. The screen displays Manual Bypass Command Sent.

Transferring from Bypass to Normal Mode

To transfer from Bypass to Normal mode:



2. Press the down (�) button to scroll to Go to Normal, and press the

OK button. The screen displays Normal Mode Command Sent.

Retrieving the Alarm History

To retrieve the alarm history through the display:


Alarm History menu, and press the OK button.

2. Press the down (�) button to scroll through the listed events,

notices, and alarms.

3. Press the escape (X) button to return to the previous menu.

OPERATION


Behavior on Overload

Table 5 and Table 6 explain how the UPS responds to an overload

condition.

Table 5. Behavior on Overload (3000 VA Models)

OverloadSeverity

LoadLevel

On Utility Power On Battery

Level 1 100% to101%

Overload alarm only and support loadindefinitely

Overload alarm only, support load until lowbattery shutdown level is reached

Level 2 102% to110%

Shutdown in 2 minutes Shutdown in 12 seconds or until low batteryshutdown level is reached

Level 3 >110% Shutdown in 300 milliseconds Shutdown in 2 seconds

Table 6. Behavior on Overload (6000 VA Models)

OverloadSeverity

LoadLevel

On Utility Power On Bypass On Battery

Level 1 100% to101%

Overload alarm only andsupport load indefinitely

Overload alarm only andsupport load indefinitely

Overload alarm only, supportload until low batteryshutdown level is reached

Level 2 102% to110%

Transfer to Bypass after12 seconds (±1). If Bypass isnot available, transfer to Faultmode after 12 seconds (±1)

Overload alarm plus "Level 2Overload" alarm only andsupport load indefinitely

Transfer to Fault mode after12 seconds (±1) or until lowbattery shutdown level isreached

Level 3 >110% Transfer to Bypassimmediately. If Bypass is notavailable, transfer to Faultmode in 300 ms to 1 second

Overload alarm plus "Level 2Overload" alarm plus "Level 3Overload" alarm only andsupport load indefinitely

Transfer to Fault mode in300 ms to 1 second

OPERATION


Configuring Load Segments

Load segments are sets of receptacles that can be controlled through

the LCD, by power-management software, or through optional

communication cards, providing an orderly shutdown and startup of the

connected devices. For example, during a power outage, you can keep

key devices running while you turn off other devices. This feature

enables you to save battery power.

Each UPS has two load segments. The figures in “UPS Rear Panels” on

page 2 show the load segments for each UPS model.

Controlling Load Segments through the LCD

To control the load segments through the LCD:



2. Press the down (�) button to scroll to Load Segments, and press the

OK button.

3. Press the down (�) button to scroll to the load segment that you

want and press the OK button.

4. Press the down (�) button to set the load segment to On or Off.

5. Press the OK button for 1 second to confirm.

6. Repeat Step 3 to Step 5 to set the other load segment, if applicable.

Configuring Automatic Start Delay

Load segments turn on automatically after the utility power returns if

they were shut down by any of the following means:

� The on/off button

� An external command with the auto-restart option

� Battery under voltage state

� Automatic on battery shutdown command

You can change the length of the restart delay time or disable automatic

restart.

OPERATION


To set the restart delay times for each load segment:


Configuration menu, and press the OK button.

2. Press the down (�) button to scroll to Automatic Start Delay, and

press the OK button.

3. Press the down (�) button to select the load segment that you

want to set and press the OK button.

4. Press the down (�) button to select the restart delay for the load

segment. You can specify one of the following options for the

restart delay time for each load segment:

� Select zero seconds to restart immediately.

� Select 1–32767 seconds to delay for the specified time.

� Select Off.



NOTE Load segment on/off commands that are issued through the Control menu override

the user settings for load segments.

NOTE A single load segment delay applies to both receptacles. However, there is an

additional automatic 1-second delay between closing segments 1 and 2. The delay is always

present when an On command is issued for both segments at the same time.

Configuring Automatic on Battery Shutdown

You can use the Automatic on Battery Shutdown setting to configure how

soon the load segment shuts down when the UPS transfers to Battery

mode:

� If you select Off (default), the load segment turns off only when you

manually press the button, issue an external command, or turn it off

through the display (Control > Load Segments).

OPERATION


� If you select zero seconds (0s), the load segment turns off

automatically when the UPS on Battery state is activated.

� If you select a value, the load segment turns off automatically after

the selected delay while the UPS operates on battery, but the

shutdown is canceled if the utility power returns before the delay has

expired.

To set the shutdown times for each load segment:



2. Press the down (�) button to scroll to Automatic on Battery Shutdown,

and press the OK button.

3. Press the down (�) button to scroll to the load segment that you

want and press the OK button.

4. Press the down (�) button to select the shutdown delay for the

load segment.



Configuring Battery Settings

Configure the UPS settings for an installed Extended Battery Module

(EBM) and whether to run automatic battery tests.

Configuring the UPS for an EBM

If the UPS is not configured for the EBM, the UPS reports less battery

time remaining on the UPS front panel and to any remote software. You

might receive a shutdown warning prematurely.

Conversely, if the UPS is configured for the EBM but the EBM is not

connected to the UPS, the UPS reports more battery time remaining,

and it might shut down before it issues a warning.

NOTE The default configuration is to issue an alarm when the batteries reach their lowest

limit, which enables an orderly shutdown.

OPERATION


For the maximum battery runtime when you are using power

management software, configure the UPS for the EBM:



2. Press the down (�) button to scroll to External Battery Modules, and


3. Press the down (�) button to select the battery number value that

you want.

Configuration Setting

UPS only (internal batteries) 0 (default)

UPS and one EBM 1

NOTE The system adjusts runtime automatically according to present load levels and

whether an EBM is configured.


Running Automatic Battery Tests

The automatic discharge test is enabled by default and runs during the

transition from Float to Rest mode. After the test is complete, the

charge cycle restarts to completely charge the batteries and then

continues to Rest mode. The automatic test runs approximately once

every three months and does not run again until after three more Float

to Rest mode transitions. If a manual battery test is requested, the

automatic battery test timer is reset so that it does not run for the next

three months.

For an automatic battery test to run, the following requirements must be

met:

� The Automatic Battery Tests setting is enabled (see “Configuring

Automatic Battery Tests”).

� The batteries are fully charged.

� The UPS is in Normal mode with no active alarms.

� The load is greater than 10%.

� The bypass voltage is usable (6000 VA models only).

OPERATION


Configuring Automatic Battery Tests

To configure the automatic battery tests:



2. Press the down (�) button to scroll to Automatic Battery Tests, and


3. Press the down (�) button to select whether to enable or disable

the automatic battery test.


Configuring Automatic Restart

The UPS automatically restarts if the utility power returns after the

output was shut off because of depleted batteries, a shutdown input

signal, or an automatic shutdown command.

You can set the load segment for the amount of time to delay the restart

when utility power returns by using the Automatic Start Delay setting (see

Table 4 on page 26).

OPERATION



Chapter 5 Communication Features

This section describes the following communication features:

� UPS Manager software

� Communication ports (USB and RS-232)

� Optional communication cards

The Eaton 9910 UPS includes a USB port, an RS-232 port, and a

communication bay.

For information about disabling control commands from optional

software, see the Control commands from serial port setting in Table 4 on

page 26.

UPS Manager Software

The UPS comes with the UPS Manager software. The management

software provides up-to-date graphics of UPS power and system data

and power flow. It also gives you a complete record of critical power

events, and it notifies you of important UPS or power information. If

there is a power outage and the UPS battery power becomes low, the

software can automatically shut down the system to protect the data

before the UPS shutdown occurs.

You can install the UPS Manager software on a computer running a

Microsoft® Windows®, Linux®, or AIX® operating system, as either a

standalone application or part of a network.

NOTE A Microsoft Windows operating system is required to use all the supported features

of the graphical interface.

To install the software:

1. Connect a computer to either the RS-232 or USB port on the UPS.

2. Insert the UPS Manager CD that comes with the UPS into the CD

or DVD drive. If the Software Wizard install menu does not

automatically open, refer to the CD_ReadMe.txt file and follow the

steps to manually open the wizard.

COMMUNICATION FEATURES


3. Run the Software Wizard, which guides you through the installation

process.

For more information about configuring and operating the software, see

the online help.

Communication Ports

The UPS has a USB port and an RS-232 port that you can use for UPS

monitoring, control, and firmware updates. After communication is

established between the UPS and a computer, you can use the UPS

Manager software to exchange data between the UPS and the

computer. The software polls the UPS for detailed information about the

status of the power environment. If a power emergency occurs, the

software initiates the saving of all data and an orderly shutdown of the

devices that are connected to the UPS.

For the communication port locations, see “UPS Rear Panels” on

page 2.

NOTE Only one of the communication ports can be active at one time. The USB port has

priority over the RS-232 port.

USB Port

The UPS can communicate with a USB-compliant computer through the

UPS Manager software, which is compatible with a human interface

device (HID). To establish communication between the UPS and a

computer, connect a USB cable (not supplied) to the USB port on the

UPS. Connect the other end of the USB cable to a USB port on a

computer.



RS-232 Port

To establish communication between the UPS and a computer, connect

one end of the serial communication cable that comes with the UPS to

the RS-232 port on the UPS. Connect the other end of the serial cable to

the RS-232 port on a computer.

Figure 6 identifies the cable pins and Table 7 describes the pin functions.

38

7

9

16

2

4

5

Figure 6. RS-232 Port

Table 7. RS-232 Port Pin Assignment

Pin Number Signal Name Function Direction from the UPS

1 Unused Not applicable

2 Tx Transmit to external device Out

3 Rx Receive from external device In


5 GND Signal common (tied to chassis) Not applicable





NOTE Unused pins must remain free on all models.



Communication Cards

Communication cards allow the UPS to communicate in a variety of

networking environments and with different types of devices. The

optional card must be purchased separately.

NOTE You do not have to shut down the UPS to install an optional communication card.

The Eaton 9910 has an available communication bay for one of the

following communication cards:

� Network Management Card. Provides power management software to

control load segments, set the time and date, configure other

settings, and update the UPS firmware.

� Relay-Serial Card. Provides two types of interfaces through a DB-9

connector: a dry contact (relay) mode and an RS-232 (serial) mode.

For information about installing, configuring, and using an optional

communication card, refer to the card's user guide for more information.


Chapter 6 UPS Maintenance

This section explains how to:

� Care for and store the UPS and batteries

� Replace the internal batteries

� Test the batteries

� Recycle the used batteries or UPS

� Upgrade the UPS firmware

UPS and Battery Care

For the best preventive maintenance, keep the area around the UPS

clean and dust‐free. If the atmosphere is very dusty, clean the outside of

the system with a vacuum cleaner. For full battery life, keep the UPS at

an ambient temperature of 25°C (77°F).

Storing the UPS and Batteries

If you store the UPS for a long period, recharge the batteries every

6 months by connecting the UPS to utility power. The batteries charge

to 90% capacity in approximately 4 hours. However, Eaton recommends

charging the batteries for 48 hours after long-term storage.

Check the battery recharge date on the shipping carton label. If the date

has expired and the batteries were never recharged, do not use the

UPS. Contact your service representative.

UPS MAINTENANCE


Replacing the Internal Batteries (3000 VA Models)

NOTE DO NOT DISCONNECT the batteries while the UPS is in Battery mode.

With the hot‐swappable battery feature, UPS batteries can be replaced

easily without turning the UPS off or disconnecting the load.

If you prefer to remove input power to change the batteries:


(approximately 3 seconds), and then disconnect the UPS.

2. Wait 60 seconds while the internal processor shuts down before

you disconnect the battery.

To replace the UPS internal batteries:

C A U T I O N� Read and understand all warnings and cautions listed in “Safety Warnings” on page 5.

� Pull the batteries out onto a flat, stable surface. The batteries are unsupported when youpull them out of the UPS.

� The UPS batteries are heavy (see page 54). A minimum of two people are required to liftthe batteries into the UPS chassis.

1. Remove the UPS front cover. Press the two side latches toward

each other to release the front cover, and pull off the cover.

Figure 7. Removing the UPS Front Cover

UPS MAINTENANCE


2. Loosen the thumbscrew on the metal battery cover [1], slide the

cover to the right [2], and open the cover [3].

Figure 8. Opening the Battery Cover

UPS MAINTENANCE


3. Disconnect the internal battery connector [1] and move both

connectors out of the way, as shown in Figure 9.

Figure 9. Disconnecting the Internal Battery Connector

4. Using the plastic tabs, pull the battery module out of the bay [2].

Recycle or discard it as instructed by local regulations.

5. Slide the new battery module into the UPS and connect the internal

battery connector.

NOTE A small amount of arcing might occur when you connect the batteries. This is

normal and does not damage the unit or present any safety concern. Push the two connectors

together firmly until fully seated.

UPS MAINTENANCE


6. Close the metal battery cover [1], then slide the cover slightly to the

right and then to the left [2]. Tighten the thumbscrew [3]. Torque

the screw to 0.7 Nm (6.2 lb in) if using a torque wrench.

Figure 10. Closing the Battery Cover

7. To attach the UPS front cover, press the two side latches toward

each other, align the cover with the UPS, and snap it into place.

UPS MAINTENANCE


Replacing the Internal Batteries (6000 VA Models)

NOTE DO NOT DISCONNECT the batteries while the UPS is in Battery mode.

With the hot‐swappable battery feature, UPS batteries can be replaced

easily without turning the UPS off or disconnecting the load.

If you prefer to remove input power to change the batteries:


(approximately 3 seconds), and then disconnect the UPS.

2. Wait 60 seconds while the internal processor shuts down before

you disconnect the battery.

To replace the UPS internal batteries:

C A U T I O N� Read and understand all warnings and cautions listed in “Safety Warnings” on page 5.

� Pull the batteries out onto a flat, stable surface. The batteries are unsupported when youpull them out of the UPS.

� The UPS batteries are heavy (see page 54). A minimum of two people are required to liftthe batteries into the UPS chassis.

1. Remove the upper and lower UPS covers. Press the two side

latches toward each other to release the cover, and pull the cover

away. Repeat for the second cover.

Figure 11. Removing the UPS Front Covers

UPS MAINTENANCE


2. Disconnect both internal battery connectors, unclip the connectors

from the studs, and move the connectors out of the way.

Figure 12. Disconnecting the Internal Battery Connectors

3. Loosen the thumbscrew [1] on the battery retaining bracket, slide

the bracket to the left [2], rotate the bracket out [3], then slide the

bracket to the right and remove it [4].

Figure 13. Removing the Battery Retaining Bracket

UPS MAINTENANCE


4. Using the plastic tab, carefully pull one battery module out of the

bay and place it on a sturdy, flat surface. Repeat for the second

battery.

Recycle or discard the batteries as instructed by local regulations.

Figure 14. Replacing the UPS Internal Batteries

5. Carefully slide one new battery module into the UPS. Repeat for the

second battery.

UPS MAINTENANCE


6. Slide the battery retaining bracket [1] to the left into the slot, as

shown in Figure 15.

7. Rotate the bracket toward the UPS [2]. Verify that the internal

battery connectors are out of the way.

8. Slide the bracket to the right [3]. Tighten the thumbscrew [4] on the

bracket. Torque the screw to 0.7 Nm (6.2 lb in) if using a torque

wrench.

9. Connect each internal battery connector [5] and attach the

connectors to the battery retaining bracket between the studs.

NOTE A small amount of arcing might occur when you connect the batteries. This is

normal and does not damage the unit or present any safety concern. Push the two connectors

together firmly until fully seated.

Figure 15. Securing and Connecting the Batteries

10. To attach the upper front cover, press the two side latches toward

each other, align the cover over the LCD, and snap it into place. To

attach the lower front cover, press the two side latches toward

each other, align the cover underneath the upper cover, and snap it

into place.

UPS MAINTENANCE


Testing the Battery

Before you run a battery test, verify that:

� The batteries are fully charged (the LCD displays the battery status

message Battery resting).

� The UPS is in Normal mode with no active alarms.

� The load is greater than 10%.

To test the battery:

1. Connect the UPS to a power outlet for at least 48 hours to charge

the batteries.

2. While the main menu is displayed, press the down (�) button to

scroll to the Control menu, and press the OK button.

3. Press the down (�) button to scroll to Battery Test.

4. Press the OK button to view the Battery Test status.

NOTE If the battery test is already scheduled or running, you can choose to cancel the test.

If the previous battery test failed or did not complete, see Table 15 on page 62 for more

information before scheduling another test.

5. If necessary, press the down (�) button to select Yes for Schedulebattery test.

6. Press the OK button to schedule the battery test for the next

available test time.

During the battery test, the UPS discharges the batteries for 25% of the

original expected runtime. The front panel displays the percentage of the

test that is completed. The results display on the front panel when the

test is completed.

UPS MAINTENANCE


Recycling the Used Battery or UPS

Contact your local recycling or hazardous waste center for information

on proper disposal of the used battery or UPS.

C A U T I O N� Proper disposal of batteries is required. Refer to your local codes for disposal

requirements.

� Do not dispose of the battery or batteries in a fire. Batteries may explode.

C A U T I O NDo not discard the UPS or the UPS batteries in the trash. This product contains sealed,lead‐acid batteries and must be disposed of properly. For more information, contact yourlocal recycling/reuse or hazardous waste center.

C A U T I O NDo not discard waste electrical or electronic equipment (WEEE) in the trash. For properdisposal, contact your local recycling/reuse or hazardous waste center.

UPS MAINTENANCE



Chapter 7 Specifications

This section provides the following specifications:

� UPS and Extended Battery Module (EBM) model lists

� Weights and dimensions

� Electrical input and output

� Internal circuit configuration

� Environmental and safety

� Battery

Table 8. UPS Model List

UPS Model Power Levels(Rated at Nominal Inputs)

Input Connections Output Connections

9910-E35 3000 VA, 2700W IEC 320-C20(2) NEMA L6-20R(2) IEC 320-C19(2) IEC 320-C13

9910-E36 3000 VA, 2700W IEC 320-C20(8) IEC 320-C13(2) IEC 320-C19

9910-E66 6000 VA, 5600W *L6-30P

(attached cord)(2) NEMA L6-30R(4) IEC 320-C19

9910-E67 6000 VA, 5600W *L6-30P

(inlet connector)(6) IEC 320-C13(4) IEC 320-C19

* Derated to 5000 VA, 4500W at 200V / 208V.

Table 9. EBM Model List

EBM Model Voltage

9910-6651 96V

9910-6652 216V

SPECIFICATIONS


Table 10. Weights and Dimensions (3000 VA Models)

UPS EBM

Dimensions withoutcover (WxDxH)

483 x 528 x 127 mm19” x 20.8” x 5.0” (3U)

483 x 508 x 127 mm19” x 20.0” x 5.0” (3U)

Weights 40.9 kg (90.2 lb) total weight21.3 kg (47 lb) internal battery only

19.6 kg (43.2 lb) cabinet only

52.2 kg (115.1 lb)

Handling Requirement Two persons Three persons

Table 11. Weights and Dimensions (6000 VA Models)

UPS EBM

Dimensions withoutcover (WxDxH)

483 x 735 x 171.5 mm19” x 28.9” x 6.8” (4U)

483 x 703.6 x 127 mm19” x 27.7” x 5.0” (3U)

Weights 72 kg (159 lb) total weight24 kg (53 lb) internal battery each of two

24 kg (53 lb) cabinet only

59 kg (130 lb)

Handling Requirement Cabinet only: Two personsSingle battery only: Two persons

Specially trained persons, a lifting device,or both

Table 12. Electrical Input and Output

9910-E35 9910-E36 9910-E66 9910-E67

Nominal Output Voltage(user selectable)

200V / 208V 220V / 230V / 240V 200V / 208V220V / 230V / 240V

200V / 208V220V / 230V / 240V

Nominal Input Voltage 208V 230V 208V / 230Vauto sensing

208V / 230Vauto sensing

Input Voltage Range 155–255 Vac 160–286 Vac 155–255 Vac 160–286 Vac

Maximum Input Current 16A 16A 200V: 30A208V: 24A

30A

Input Frequency 50/60 Hz ±3% auto sensing

Efficiency (with fullycharged battery)

>95% Normal mode

SPECIFICATIONS


Figure 16. Internal Circuit Configuration (Models 9910-E35 and 9910-E36)

Figure 17. Internal Circuit Configuration (Models 9910-E66 and 9910-E67)

SPECIFICATIONS


Table 13. Environmental and Safety

9910-E35 and 9910-E66 9910-E36 and 9910-E67

Operating Temperature 0°C to 40°C (32°F to 104°F)

Optimal battery performance: 25°C (77°F)

Storage Temperature -15°C to 45°C (5°F to 113°F)

Transit Temperature -15°C to 60°C (5°F to 140°F) for 24 hours

Relative Humidity 0–95% noncondensing

Operating Altitude Up to 3,048 meters (10,000 ft) above sea level

Transit Altitude Up to 15,240 meters (50,000 ft) above sea level

Audible Noise at1 meter for >80% Load

Less than 55 dBA Normal mode / Bypass modeLess than 55 dBA Battery mode

Surge Suppression ANSI/IEEE C62.41; 1991 Category B3

Safety Conformance UL 1778 4th edition, CSA C22.2, No. 107.3-05 Second Edition;IEC 62040-1-1 and IEC/EN 60950-1

Agency Markings cULus, TUV-CB, NOM, FCC, ICES 9910-E36: cULus, TUV-CB, GOST, C-Tick, CE,FCC, ICES, KC

9910-E67: TUV-CB, C-Tick, CE, FCC, ICES

EMC (Class A) IEC 62040-2, FCC Part 15, ICES-003, VCCI IEC 62040-2, FCC Part 15, ICES-003

Table 14. Battery

3000 VA Models 6000 VA Models

UPS Configuration (8) 12V, 9 Ah internal batteries (18) 12V, 9 Ah internal batteries

EBM Configuration (8) 12V, 9 Ah (18) 12V, 9 Ah

Type Sealed, maintenance‐free, valve‐regulated, lead‐acid

Monitoring Advanced monitoring for earlier failure detection and warning

Charging (at nominalline voltage after 50%load discharge)

Internal battery: 4 hours to 90% usablecapacity

Internal battery: 8 hours to 90% usablecapacity

External battery: 16 hours to 90% usable capacity

Runtime[for fully chargedbatteries at 25°C (77°F)]

Internal Batteries Only:

Full load: 5 min Half load: 14 min

With EBM:


Internal Batteries Only:

Full load: 5.5 min Half load: 15 min

With EBM:


NOTE Battery times are approximate and vary depending on the load configuration and battery charge.


Chapter 8 Troubleshooting

This section explains:

� How to silence an alarm

� Types of alarms

� Accessing the alarm history

� UPS alarms and conditions

Silencing the Alarm

Press any button on the control panel to silence the alarm. Check the

alarm condition and perform the applicable action to resolve the

condition. If any new alarm becomes active, the audible alarm resumes,

overriding the previously silenced alarm.

Types of Alarms

The UPS is designed for durable, automatic operation. If a potential

operating problem occurs, the UPS issues an alarm to alert you. Usually,

an alarm that is displayed on the control panel does not mean that the

output power is affected.

Events are silent conditions recorded in the alarm history as status

information, such as Clock Set Done. Events do not require a response.

Notices and alarms are recorded in the alarm history as records of when

alerts occurred and, if applicable, when they were cleared.

� Active notices, such as Input Under/Over Frequency, are announced

by a slow intermittent beep. Notices do not normally require a

response.

� Active alarms are announced by a continuous sound or a fast

beeping. Examples are Shutdown Imminent and Heatsink

Overtemperature. Active alarms require a response.

TROUBLESHOOTING


Accessing Alarms and Conditions

The control panel provides troubleshooting information from two main

menus on the display:

� System Status: Access to all active alarms and battery data

� Alarm History: Access to the most recent 50 events, which might

include active and closed alarms

You can also access the UPS alarm history through a serial cable

connected to a computer.

System Status Menu

From the System Status menu, you can access the following screens for

troubleshooting information:

� Status summary: The status summary screen provides information

about both mode and load. When there is an active notice or alarm,

the UPS automatically displays the active alarms screen and flashes

the display.

� Notice or alarm: A separate screen displays for each active notice or

alarm. If there are no active alarms or notices, the message No Active

Alarms is displayed.

� Battery status: The battery status screen indicates the battery charge

mode, the percentage that the battery is charged, and the runtime

with the present load level.

NOTE When an alarm is active, the control panel automatically displays an active alarm

screen unless you enable the screen lock feature.

To access troubleshooting information by using the System Status

menu:

1. While the main menu is displayed, press the down (�) button to

scroll to the System Status menu, and press the OK button.

2. Press the down (�) button to scroll through the active notice and

alarm screens, and then the battery status screens.

TROUBLESHOOTING


Alarm History Menu

From the Alarm History menu, you can access the last 50 events,

notices, and alarms, arranged from latest to oldest.

To access troubleshooting information by using the Alarm History menu:


Alarm History menu, and press the OK button.

2. Press the down (�) button to scroll through the listed events,

notices, and alarms.

Serial Connection to a Computer

Through a serial connection, you can access the last 50 events, notices,

and alarms, arranged from latest to oldest.

To access the troubleshooting information from a computer:

1. Connect a serial cable to the UPS and to a computer.

2. On the computer, start a terminal emulation program, such as

HyperTerminal, to establish communication with the UPS. Set the

computer COM port to the following settings (see Figure 18):

� Bits per second: 2400

� Data bits: 8

� Parity: None

� Stop bits: 1

� Flow control: None

TROUBLESHOOTING


Figure 18. COM Port Settings

3. Click OK. The computer creates a communication connection.

4. Click Call, then click Disconnect.

TROUBLESHOOTING


5. Click File, then Properties. Set the computer ASCII settings as

shown in Figure 19.

Figure 19. ASCII Settings

6. Type GH and press Enter.

The UPS replies with a list of events that includes the event type,

ID, date and time, and name. For example:

Alarm #199 03/10/2010 10:55:38 Battery DisconnectedNotice #025 03/09/2010 08:30:40 Output OverloadEvent #181 03/09/2010 07:29:39 UPS Control Power ON

7. Select the text that you want, right-click the mouse, and click Copy.

The list of events is copied to your computer clipboard.

8. Press Ctrl-V to paste the text into an email or document.

TROUBLESHOOTING


Typical Alarms and Conditions

Table 15 describes the typical alarms and conditions.

Table 15. Typical Alarms and Conditions

Alarm or Condition Possible Cause Action

The UPS does not provide orindicate the expected backup time.

The batteries need charging orservice.

Apply utility power for 48 hours to chargethe batteries. If the condition remains,contact your service representative.

Power is not available at the UPSoutput receptacles.

The UPS is in Standby mode. Supply power to the connected equipmentby pressing the on/off button until the statussummary screen is displayed on the UPSfront panel.

The UPS does not start. (The LCDis off.)

The power is not connected. Check the power cord connections.

3000 VA Models: The battery isdisconnected.

Verify that the battery is connected. If thecondition remains, remove utility power,disconnect the battery, reconnect thebattery, then apply utility power.

3000 VA Models: The batteriesneed charging or service.

Apply utility power for 48 hours to chargethe batteries. If the condition remains,contact your service representative.

The UPS operates normally, butsome or all of the protectedequipment is not on.

The equipment is not connectedcorrectly to the UPS.

Verify that the equipment is connected tothe UPS receptacles. Also verify that theload segment is on.

A communication port or anoptional communication card doesnot operate.

The communication cable is notcompatible.

Verify that the correct communication cableis connected to the port or card.

Battery test did not run or wasinterrupted.

One of the conditions listed in“Running Automatic Battery Tests”on page 34 was not present.

Resolve the condition, and then restart thetest.

UPS on Battery(Event 168)No AlarmNOTE The utility alarm thatcaused the transfer to Batterymode sounds its alarm.

A utility power failure hasoccurred, and the UPS is in Batterymode.

The UPS is powering the equipment withbattery power. Prepare the equipment forshutdown.

TROUBLESHOOTING


Table 15. Typical Alarms and Conditions (continued)

ActionPossible CauseAlarm or Condition

The UPS does not transfer toBypass mode.

The bypass utility does not qualify. Check the bypass utility. The UPS isreceiving bypass utility power that may beunstable or in brownout conditions.

Bypass mode is disabled. Check that the Bypass settings areconfigured correctly (see Table 4 onpage 26).

UPS on Bypass(Notice 169)Slow Intermittent Alarm

The UPS is operating from Bypassmode.

The equipment transferred to bypass utilitypower. Battery mode is not available andyour equipment is not protected; however,the utility power continues to be passivelyfiltered by the UPS. Check for one of thefollowing alarms: overtemperature,overload, or UPS failure.

On Manual Bypass(Notice 143)Slow Intermittent Alarm

The UPS was manuallycommanded to transfer to Bypassmode and will remain in bypassuntil commanded.

None.

Battery Disconnected(Alarm 199)Fast Beeping Alarm

The UPS does not recognize theinternal batteries.

Verify that all batteries are correctlyconnected. If the condition remains, contactyour service representative.

The battery voltage is lower thanthe batteries disconnected levelthat is defined for the UPS. Thismight be due to a blown fuse,intermittent battery connection, ora battery cable that isdisconnected.

Low Battery Warning(Alarm 56)Fast Beeping Alarm

The battery time remaining orbattery capacity is lower than thebattery low warning level that isdefined for the UPS.

This warning is approximate. The actualtime to shutdown might vary depending onthe UPS load and presence of an ExtendedBattery Module (EBM).

Shutdown Imminent(Alarm 55)Continuous Alarm

The communication to externaldevices stops because the UPShas entered a state in which itmight abruptly stop operatingwithout further notice unless utilitypower returns.

The alarm is issued when the remainingbattery time reaches zero. All connecteddevices should have already gone throughan orderly shutdown.

TROUBLESHOOTING




Low Battery Shutdown(Alarm 174)Continuous Alarm

The UPS has exhausted the batterycapacity and shut down.

Resolve the condition that led to shutdown,then apply utility power for 48 hours torecharge the batteries.

Battery Test Failed(Notice 191)Slow Intermittent Alarm

A weak battery string wasdetected during the last batterytest.

This is a warning notice. Replace thebatteries soon.

Service Battery(Alarm 149)Fast Beeping Alarm

A faulted battery string has beendetected, and as a result, thecharger is disabled.

Contact your service representative.

Utility Not Present(Notice 59)Slow Intermittent Alarm

The utility power level has fallenbelow the Utility Not Presentthreshold (typically <25V to 50V).

The UPS transfers to Battery mode if it issupporting the load. The UPS shuts down ifit is not supporting the load.

Bypass Not Available(Event 105)No Alarm

Utility is outside of the bypasslimits defined in the UPS.

Check the bypass settings (see Table 4 onpage 26).

Input AC Over Voltage(Alarm 6)Fast Beeping Alarm

The utility power voltage exceedsthe maximum operating range.

The UPS transfers to Battery mode if it issupporting the load.

Input AC Under Voltage(Notice 7)Slow Intermittent Alarm

The utility power voltage is belowthe minimum operating range.


6000 VA Models: The UPS shuts down if it isnot supporting the load.

Input Under/Over Frequency(Notice 8)Slow Intermittent Alarm

The utility power frequency is outof usable frequency range.


Site Wiring Fault(Alarm 194)Fast Beeping Alarm

An alarm is triggered when thedifference between the ground andneutral voltage is >25V (tolerance+50V, -0V).

Have a qualified electrician correct thewiring problem. If the UPS is not wired witha neutral wire, change the Site Wiring FaultAlarm to Disabled in the Settings menu (seeTable 4 on page 26).

Remote Emergency Power Off(Alarm 12)Fast Beeping Alarm

The external contacts in the rear ofthe UPS are configured for remoteemergency power-off (REPO)operation, and they are activated.

The UPS de-energizes the load and entersStandby mode. For more information aboutREPO, see the Installation Guide for yourUPS model.

TROUBLESHOOTING




Output Overload(Notice 25)Slow Intermittent Alarm

The load level is at or hasexceeded the configurablethreshold limit for a Level 1Overload condition. See “Behavioron Overload” on page 30.

The UPS can support the load indefinitely atthis load level. The alarm clears when theload drops below 5% of the set point.

Output Overload Level 2(Alarm 159)Fast Beeping Alarm

The load level is >101% and <110%of the UPS rating. See “Behavioron Overload” on page 30.

Immediately remove some of the equipmentfrom the UPS. The alarm clears when theload drops below 5% of the set point.

Output Overload Level 3(Alarm 162)Fast Beeping Alarm

The load level is >110% of the UPSrating. See “Behavior on Overload”on page 30.

Shutdown is imminent. The alarm clearswhen the load drops below 5% of the setpoint.

Battery DC Over Voltage(Alarm 68)Fast Beeping Alarm

The battery voltage levels haveexceeded the maximum allowablelimits.

The UPS turns off the charger until the nextpower cycle. Contact your servicerepresentative.

Charger Failure(Alarm 34)Continuous Alarm

A battery charger fault has beendetected.

The UPS turns off the charger until the nextpower cycle. Contact your servicerepresentative.

Inverter AC Over Voltage(Alarm 0)Fast Beeping Alarm

The UPS has detected abnormallyhigh output voltage levels.

The UPS transfers to Bypass mode ifsupporting the load.

Inverter AC Under Voltage(Alarm 1)Fast Beeping Alarm

The UPS has detected abnormallylow output voltage levels.


Rectifier Input Over Current(Alarm 26)Fast Beeping Alarm

The UPS has detected that rectifierinput current limits have beenexceeded.

The UPS transfers to Battery mode ifsupporting the load.

Inverter Output Over Current(Alarm 27)Fast Beeping Alarm

The UPS has detected that inverteroutput current limits have beenexceeded.


DC Link Over Voltage(Alarm 28)Fast Beeping Alarm

The link or rail voltage hasexceeded its upper threshold limit.


TROUBLESHOOTING




Output Short Circuit(Alarm 58)Fast Beeping Alarm

The UPS has detected anabnormally low impdedanceplaced on its output and considersit a short circuit.

3000 VA Models: The UPS shuts down afterfive line cycles.

6000 VA Models: If the UPS is in Normalmode, the UPS transfers bypass if available;otherwise, the UPS shuts down after fiveline cycles. If the UPS is in Battery mode,the UPS shuts down after five line cycles.

Heatsink Over Temperature(Alarm 73)Fast Beeping Alarm

The UPS has detected that one ofits heatsinks has exceeded themaximum defined operatingtemperature. Possible fan failure.

3000 VA Models: Verify that the fans arespinning and that the air intake vents on theUPS are not blocked. After the maximumtemperature is reached, the UPS shutsdown.

6000 VA Models: The UPS transfers toBypass mode if available. If bypass is notavailable or the UPS is in power on orStandby mode, the UPS transfers to faultmode. Verify that the fans are spinning andthat the air intake vents on the UPS are notblocked. The alarm clears when theheatsink temperature drops 5°C (9°F) belowthe warning level.

Fatal EEPROM Fault(Alarm 53)Continuous Alarm

There is EEPROM data corruptiondue to a failed device or incorrectflash upgrade.

Contact your service representative.

Fan Failure(Alarm 193)Continuous Alarm

The UPS has detected that one ormore fans are not functioningcorrectly.

This is an alarm only. Contact your servicerepresentative immediately and remove theload.

Bypass AC Over Voltage(Notice 3)Slow Intermittent Alarm

The measured voltage on Bypasshas exceeded the upper voltagelimit specification for bypassoperation.

Check the bypass utility. Check that theBypass settings are configured correctly foryour location. See Table 4 on page 26.

Bypass AC Under Voltage(Notice 4)Slow Intermittent Alarm

The measured voltage on Bypassis less than the lower voltage limitspecification for bypass operation.


Bypass Under/Over Frequency(Notice 5)Slow Intermittent Alarm

The measured frequency onBypass is ouside of either theupper or lower frequency limitspecification for bypass operation.


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