p ersonal communication training present by: mr.pipat laobutanan
TRANSCRIPT
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PERSONAL COMMUNICATION TRAININGPresent by: Mr.Pipat Laobutanan
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TECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER…
Say the least: get peace when the customer talk.
Do not talk about inserted halfway. Do not have scramble comment.
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TECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER…
Try not to take issue out. Do not objected with the comment of
customer. Listen to customer.
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THE WAY HOW TO NEGOTIATE EFFECTIVELY…
Preparation: Understand the product.
Negotiation: Beat the offer from the comments of the parties. Depending on what he wants. And must be so. But our condition is always.
Conclusion: Concluded that it had agreed to do it always.
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NEGOTIATION STRATEGIES.
Establish credibility / trust. For reference. Appropriate sharing of benefits. Psychological strategies.
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PERSONAL PRESENTATION SKILL…
Self Assured: Confident. Organized : Thoroughly Prepared,
Rehearsed Relaxed: Natural, More Energy Convincing: Gain Greater Audience
Commitment. In Control: from Beginning to End
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PERSONAL PRESENTATION SKILL…
Voice: Speaking too softly for the entire
audience to hear easily. Speaking with too rapid a rate of
speech. Tone is pitch, loudness and pausing
variations.
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PERSONAL PRESENTATION SKILL…
Eye contact: See people. Move to another person at an
appropriate time. Look for the reaction.
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PERSONAL PRESENTATION SKILL…
Eye contact: Keep your eyes up at the end. Don’t be a lighthouse or a tennis
umpire. Respect people who are
uncomfortable.
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PERSONAL PRESENTATION SKILL…
Impact of dress: Have to wave the formal clothing. Uniform of resort.
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PERSONAL PRESENTATION SKILL…
Body language:Dos Stand tall. Look confident. Maintain eye contact with your
audience. Smile . Keep your arms by your sides. Use natural, conversational.
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PERSONAL PRESENTATION SKILL…
Body language:Don’t Don’t cross your arms. Don’t point at anyone in your
audience. Don’t fidget or scratch your nose.
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PERSONAL PRESENTATION SKILL…
Use for humour: serious conversation, should take a relax.
If you not sure, Don’t make a joke.
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THE SPECIFIC PHYSICAL…
Have to set your hair properly, when talk when customer.
Cut and clear your nail. A bit make up your facial. Clothing properly.
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THE PROS AND CONS OF ANY EQUIPMENT…
Pros: Convenience when we want to
present. Extension of information. The audience get easy to understand.
Cons: Expensive equipment.
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HOW TO ASSESS AND READ AUDIENCE REACTION…
Observing. Ask the question. Feedback form.
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EXAMPLE OF GOOD PRESENTATION
http://www.youtube.com/watch?v=LLbSBY1DwEE