packing and shipping. copyright ® 2012 office 1 superstore contents 1. introduction 1....

Packing and Packing and ShippingShipping

COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE http://www.office1international.com

ContentsContents

1. Introduction1. Introduction

2. Problems and Mistakes2. Problems and Mistakes

3. Store Packing3. Store Packing

4. Warehouse Packing4. Warehouse Packing

5. New Store Launch5. New Store Launch

6. Record Keeping6. Record Keeping

http://www.office1international.com/

IntroductionIntroduction

As a leading stationery retailer we have to consider that proper look of the products is one of the top priorities both in the stores and for outgoing orders

The customers will buy only undamaged and unbroken products Spending a little more money on the best

package materials is one of the ways to show that we care about our products and our customers



IntroductionIntroduction

The correct packing with the required documents is always noticed by client

The appearance of the boxes and bags are very important to spread the O1 image correctly.



Problems and MistakesProblems and Mistakes

Mixed merchandise in the same box – different products are put together in the same box, those with sharp edges can ruin the others with softer box

DON’T DO THISDON’T DO THIS




Consider the weight of each product – heavier products placed on top of lighter products will break or destroy other packages and products.





Opened original package – the products should be in their original carton are there is a possibility they can be damaged





A4, A3 Paper – should always ship using the original box. Open the box and take out reams not ordered leaving required reams for order in it’s original case and sending it to the customer





Too many products –

Too many heavy products in one carton will cause the carton to break apart.





Missing barcodes, wrong barcodes

Be careful not to place barcodes on the logo or over the picture of the product

Every color should have different item code unless the case contains an assortment when received

It is forbidden to send out products from WH without the right barcode

Scan to verify if the barcode is the correct one for color and package





Unreasonable quantities – If quantity of an item seems unreasonable please verify with paperwork and person responsible.

Large quantities of an item as above is questionable, so verify with responsible person before processing.





Packaging tape - Be careful to ensure all products are inside case and are not exposed for handling and sealing carton. Please consider the color and the type of the tape for the deliveries

Imagine how the products will look once they are removed from the box.





More examples of situations to be resolved before items are packed.




Store PackingStore Packing

Each product purchased by a client should be packed well and supported with a ticket or invoice, and a flyer or a catalogue (delivery should include a smile)

or or

Only 1 or 2 small items should go into the smallest bag

CORRECT WAYCORRECT WAY

and




Different sizes of products require us to consider total order before selecting the size of bags and the delivery box





Orders having many products, several bags or big customer orders should be placed in a delivery box





The box should contain all the sending locations information– telephones, fax, website address


More specific location information as the exact shippers address can be printed on a label and placed on the top of the box




Delivery box should be well taped and sealed, with one copy of invoice inside of the box and one copy on outside put in A4 sheet protector


Should verify the delivery address is correct with TM in system before dispatching




Consider the distance and elements of weather until delivery to customer as well as the current weather conditions when you package the order.

More than 100 km

Be sure the merchandise will not be exposed to sun, rain, snow or heat and cold.

Long distance deliveries require different or double packaging



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Warehouse PackingWarehouse Packing

Supplies required for packing




Use card board dividers in each box

The divider will distribute the weight among all products

Separate different products

Weight distribution and products will be undamaged





Place the small loose products in a bag – do not allow the products to be spread loose in the box





Always imagine if the box will be turned on other sides

If needed put more dividers to strengthen the package





Pack according to the size – larger products should be put at the bottom of the delivery box, smallest on the top





Pack according to the weight – The heaviest are always placed on the lowest level of the box





Type of products

The stronger card board boxed products are to be placed at the bottom, the middle level is for products with PP package and the small soft products placed in bags should be always on top





If needed put additional stickers according to the type of merchandise including marking the boxes as top and bottom





Expensive electronics should use a double reinforced carton or a cage during transport





Consider the distance and the current weather conditions

More than 100 km

Be sure the merchandise will not be left in sun, rain, snow or exposed to heat nor cold.




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New Store LaunchNew Store Launch

Planning, staffing, supplies, and preparations are important to launching within timetables.

It is recommended to allow 2 to 4 weeks for initial processing merchandise through warehouse to store locations.




Consider no one is experienced in the activities that will take place – allow sufficient time for the learning curve in processing and setting initial locations. be made




Package according the size, weight and type of products





Issue delivery document for each box, avoid doing several page documents for multiple boxes

Print total delivery document





Always put the carton sequence number as Example: 1 of 46

All the boxes should be counted at least twice either when outgoing or incoming





Staging products before store set up - After receiving product the product can be placed directly in front of its section to be worked

Store setup should follow the Merchandise plan





The carton durability should sustain the weight and bulk of the product contained.

The carton may have to be reinforced




Mark the boxes that are overweight or heaviest


Marking the boxes accordingly as being light or heavy will inform the others how to load them in the truck



When placed in a truck always start with the heaviest boxes or paper


paper boxes

The paper boxes should step one over another



Always use Palettes and packaging foil for stocking products in WH or delivering them to new stores to minimize damage from crushed cartons




Consider the current weather conditions

More than 100 km

Be sure the merchandise will not be left in sun, rain, snow, nor exposed to heat nor cold





All products should be scanned before receiving and posting in system – This will minimize inaccuracies made during initial item files data entry.


Better communication between Store, Warehouse, and HQ about products will improve the total accuracy, and performance of the whole company

Edit different items displaying same item code!

Always scan incoming and outgoing orders



All the supplies and equipment required for the store opening should be sent with the initial distribution for the store – labels, baskets, boxes, bags, flyers, gifts and etc.




Check everything twice It is important to double check all activities in the beginning, especially when it affects inventory.



Record KeepingRecord Keeping

All information about incoming and outgoing orders should be edited in system against hard copy and inventory

Each vendor should have separate folder with all orders

Each store should have separate folder

Clients also should have their own folder



Record KeepingRecord Keeping

Outgoing orders should be tallied including the total amount of each order should being contained on a spreadsheet report. It is important to measure the Fill Rate daily, weekly, monthly, and annually.



THANK YOU FOR THANK YOU FOR

YOUR ATTENTIONYOUR ATTENTION

THANK YOU FOR THANK YOU FOR

YOUR ATTENTIONYOUR ATTENTION

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