page 1 agenda n the beginning n career opportunities n career management n help is available n what...

AGENDA

The beginning Career opportunities Career management Help is available What it takes Development outcomes

20,000 employees/135 manufacturing facilities in more than 30 countries, 180 distribution centers

worldwide

Customer-Focused

S Y S T E M T H I N K I N GTM

M a k e s t h e D i f f e r e n c e

Creating Value for Our Customers and Growth For Owens Corning

SYSTEM THINKINGTM

Our unique business strategyExpanded product & service portfoliosExtended solutions perspectiveExtensive sharing of knowledgeExcellent market opportunities

A Redefined Future

System Thinking Home

Performance Zones

– Energy efficiency and moisture control

– Indoor air quality

– Acoustics

– Exterior Design

RoofingSystemsBusiness

InsulatingSystemsBusiness

ExteriorSystemsBusiness

SYSTEM THINKINGTM

Acoustic Systems

Architectural Systems

Exterior Designs

www.owenscorning.com– For Your Home– Exterior FX ProTM

– Design Solutions– Energy Efficiency

Internet Services

System Thinking Growth Defining &

Delivering Performance

Expanded Systems– Acoustic– Architectural – Exterior Design

New Services & Initiatives

Brand

Insulation

Insulation

Roofing

Roofing

Architectural

Architectural

Acoustics

Acoustics

Exteriors

Exteriors

Insulation

Insulation

Roofing

Roofing

Architectural

Architectural

Acoustics

Acoustics

Exteriors

Exteriors

Recognized by a factor of 7 to 1 Recognized by a factor of 7 to 1

BRAND

Logo Icon

PINKBrand Signal

SpokesCat

Now let’s talk about you!

IT ALL STARTS WITH THE SALE

Focused byProduct

Focused byCustomer Type(Market)

Focused byGeography

Insulating SystemsRoofing SystemsExterior SystemsAccousticalSystems

ContractorDistributor – OneStepDistributor – TwoStepNational AccountDealer

CityStateMulti-StateNation

SALES FOCUS

SALES FOCUS

53

20

5

4416

33

2

51

8 3819

15

5Focused Indust/Comm'lFocused Insul ContrFocused Yellow JacketFocused RODFocused SODFocused Retail RepsHomesideMulti-Product/RetailManufactured HousingCanadaRGMsNABMsToledo Support

Fo

cuse

dG

ener

alis

tO

ther

SALES

CUSTOMERPRIDE MGR

CUSTOMEROPERATIONS

COACH

PRODUCT MGR

TRAININGSPECIALIST HUMAN

RESOURCE REP

MARKETSEGMENT

LEADER

LEADER - NEW PRODUCT

DEV

MARKETMGR

BUSINESS MGR

CAREER OPPORTUNITIES - WHERE CAN I GO FROM SALES?

MARKET MANAGER

Responsibilities Develop Brand Recognition Market Analysis Change Market Image Develop Key Customer Relationships Develop Advertising Sales Promotional Programs Develop Business Strategies and Tactics Coordinate with the Sales Organization

MARKET MANAGER

Key Competencies:Communication SkillsInitiativeJudgementNegotiation/PersuasivenessOperations KnowledgeRisk TakingLeadershipKnowledge of the Sales/Marketing ProcessKnowledge of Electronic Strategies

MARKET MANAGER

Responsibilities:Coordinate marketing programs and sales initiativesDevelop marketing plans, strategies and tacticsCreate and deliver financial and operation plansCoordinate with customer operations, technical services and customer financial services for business improvementCoordinate communication plans with marketing communicationsCoordinate customer branding processManage supplier relationshipsManage program costscoordinate warranty and service programsSales growth

NEW PRODUCT DEVELOPMENT LEADER

ResponsibilitiesCombine product development with market visionDesign & implement product, placement, pricing, promotion and profit strategiesAnalyze franchising potentialDesign the business proposition

Develop key customer relationships Support the implementation of the selling processCreate quality advertising with marketing communications Work with sales mgmt to design the selling organizationDevelop selling programs

NEW PRODUCT DEVELOPMENT LEADER

Key Competencies:Communication skillsInitiativeJudgementNegotiation/persuasivenessOperations knowledgeRisk takingLeadershipKnowledge of the sales & marketing processUnderstanding of new product development

BUSINESS MANAGER

Responsibilities Unit and $ sales growth on a regional basis Coordinate with sales on the strategic and

operational growth Gross margin and GM% achievement Personal expense management Forecasting accuracy Formulate marketing strategy and goals Develop channel objectives and tactics Develop new opportunities Set and implement pricing objectives and tactics

BUSINESS MANAGER

Key Competencies:Knowledge of the sales and marketing processesKnowledge of the businessDrives for resultsCoaches for business resultsLeadershipAnalytical capabilitiesInitiative

MARKET SEGMENT LEADER

Responsibilities:Develop brand strategyDevelop market communications strategyManage operation costDevelop commercialization strategyDevelop price strategyDevelop promotion strategyDevelop competitive picture

MARKET SEGEMENT LEADER

Key competencies:Communication skillsAnalytical skillsDecisivenessFollow up/MonitoringInnovativeness/CreativitySense of urgencyPlanning & organizingTeamworkNegotiation/persuasivenessProblem solving

HUMAN RESOURCE REPRESENTATIVE

Responsibilities:Provide support and advice on employee relationsImplement staffing process in support of business needsIdentify and coordinate training needs satisfactionFacilitate employee developmentAdvise on personal career developmentCoordinate workers compensationManage and separation processSupport and implement the corporate HR goalsImplement the corporate diversity goals

HUMAN RESOURCE REPRESENTATIVE

Key Competencies: Human resource process

knowledge Change leadership Coaching skills Leadership Judgement Work standards

Communication skills Decisiveness Team building Independence Initiative

TRAINING SPECIALIST

Responsibilities:Be responsive to the needs of the businessStay current on training trends and technologyAnalyze business and individual needsDevelop success modelDevelop and deliver business propositionDesign or secure training solutionDevelop program as necessaryDeliver trainingImplement most product processDevelop program for monitoring and measuringDevelop and implement coaching programSolicit feedback

TRAINING SPECIALIST

Key competencies:Communication skillsPlatform skillsIndependenceCreativityResource identificationBusiness understandingFinancial analysisTechnology understandingLeadership skills Team building Project management

PRODUCT MANAGER

Responsibilities:Develop product nomenclatureEvaluate profitability of special production requestsManage raw materials and packaging issuesMonitor market trendsManage product color inconsistenciesWork with suppliers on product issuesManage effective sample programCoordinate packaging design with Marketing & Marketing Communications

PRODUCT MANAGER

Responsibilities, cont.:Facilitate literature design and availabilityWork with legal department on patents and trademarksDevelop training strategy in support of the productUnderstand Customer Fitness for UseImplement product improvement and problem resolutionInterface with customer complaint operation

PRODUCT MANAGER

Key competencies:Sales experienceConflict resolutionProject managementProblem solvingImplementation and execution skillsProduct knowledgeIndependenceCommunication skillsInitiative

CUSTOMER OPERATIONS COACH

Responsibilities:Provide day to day direction to the customer service teamFacilitate process improvementsImplement process changesEnsure implementation of service guidelinesFacilitate individual and team developmentCoach individual performanceMonitor individual competencies


Responsibilities, cont.:Coordinate staffing with operations manager and HRIdentify training needsIntegrate processesReduce duplicationImprove first pass yieldFacilitate customer satisfaction


Key competencies:Customer focusLeadership/coachingAbility to assess individual skillsListeningApplied learningTechnical knowledge -- program, process, systemsFacilitation expertiseTeam building

MANAGER OF CUSTOMER PRIDE

Responsibilities:Process expertise in order entry, commit, ship, bill and collectUnderstanding of transportation and electronic commerceManage data integrityImprovement project prioritization and implementationResolve cross functional issuesGrow customer electronic commerceMonitor and measure critical performance data


Responsibilities, cont.:Manage successful implementation and upgrading of SAPSatisfy system training needsOptimize resourcesImplement internal communication planCoordinate operations between materials management, logistics, customer operations and the business units


Key competencies:LeadershipProject managementDelegationCustomer focusTeam buildingFacilitationCommunication skillsProcess knowledgeBusiness understanding

Career Management

How do I get there?

CAREER MANAGEMENT

Defining your career objectives, understanding your current performance, capabilities, aptitudes and then developing a plan to match your expectations

AA ssessmentssessment

CAREER MANAGEMENT: KEY STEPS

II mplementationmplementation

Self - assessment regarding interests Gather information regarding opportunities Explore and network Engage leader and mentor Develop action plan Get in the game

YOUR ROLE IN CAREER MANAGEMENT

You “own” this journey…only you can make the final decision about what to do or NOT to do

Consider: Your contribution in current assignment Your strengths and areas for development Your short and long-range career objectives Your developmental needs Your potential to do other things

KEY COMPETENCIES

TenacityProblem SolvingPersuasivenessResponsivenessIndependence

Customer focusWork standardsRisk takingTeamworkCommunication skills

HELP!!!

Where can I get help?

EMPLOYEEGROWTH AND DEVELOPMENT

PRODUCT MGR

REWARDS &RESOURCES

ADP MENTORING

JOB SELECTION

CAREER MANAGEMENT

TRAINING &DEVELOPMENT

EMPLOYEE GROWTH AND DEVELOPMENT OVERVIEW

NEXT STEP:

When -- Performance Driven How -- JOBB Process Where -- Multiple Opportunities

YOUR LEADER’S ROLE

Jointly determine what success is in your current assignment

Provide ongoing feedback about your performance

Ensure that career discussions occur Understand career alternatives Be honest and direct regarding expectations

WHAT IS THE MENTORING PROCESS?

Mentoring helps employees develop and become a successful member of the team faster.

Mentoring helps transfer knowledge between seasoned employees and newer employees.

POTENTIAL MENTOR IDENTIFICATION

A positive role model of the company’s values and practices

Knowledgeable about organizational goals, policies, programs, and opportunities

Aware of the culture, trends, networks, and information resources within the organization

Regarded as successful in their job Skilled in setting goals, coaching, providing

feedback Strong in listening, communication, and problem

solving Committed to the process and effort

BUILDING SUCCESS IN A MENTORING RELATIONSHIP

Respect each other’s ideas and experiences Realize ownership of the process is mutual Seek additional support if necessary Meet/communicate regularly

Development Outcomes What do I have to bring to the

party?

page 1 agenda n the beginning n career opportunities n career management n help is available n what...

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