page 1 | caterpillar confidential: yellow delivering the commitment helping our customers succeed:...
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Page 3 | CATERPILLAR CONFIDENTIAL: YELLOW Libraries at Caterpillar Business Resource Center Caterpillar’s Business Library Located at World Headquarters Peoria, IL Strategy & Business Development Primary Focus Areas: Business Professional Development Perkins’ Library Original to Perkins Located at Peterborough, UK Technical Information Center Caterpillar’s Technical Library Located at Technical Center Mossville, IL Product Development & Global Technology Primary Focus Areas: Technical (Product & Process) Solar Library Original to Solar Located at San Diego, CA Medical Library Located at World Headquarters Serves Company Doctors/Nurses Collaboration w/ Medical Center Law Library Located at World Headquarters Serves Legal DepartmentTRANSCRIPT
Page 1 | CATERPILLAR CONFIDENTIAL: YELLOW
DELIVERING THE COMMITMENT
Helping our Customers Succeed:An information professional’s perspective
Lea McCall, Business Resource Center Manager
December 2, 2010
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This is Caterpillar
•102,336 employees•$29.5 Billion in Sales•Manufactures over 300 products in 23 countries•Serving customers in 200 countries worldwide •480 facilities, almost half of which are outside the U.S.
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Libraries at Caterpillar
Business Resource Center•Caterpillar’s Business Library•Located at World Headquarters
• Peoria, IL•Strategy & Business Development•Primary Focus Areas:
• Business• Professional Development
Perkins’ Library•Original to Perkins•Located at Peterborough, UK
Technical Information Center•Caterpillar’s Technical Library•Located at Technical Center
• Mossville, IL•Product Development & Global Technology•Primary Focus Areas:
• Technical (Product & Process)
Solar Library•Original to Solar•Located at San Diego, CA
Medical Library• Located at World Headquarters• Serves Company Doctors/Nurses• Collaboration w/ Medical Center
Law Library• Located at World Headquarters• Serves Legal Department
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Business Resource Center Supporting Caterpillar’s decision makers globally
Primary Customers•Executive Office•Public Affairs•Strategy & Business Development
Competitive AnalysisStrategic Investments
•Product Development &Global Technology•Major business units
Marine & PetroleumEarthmoving/ExcavationGlobal Mining…
BRC StaffManagerBus. Research Assistant
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Business Resource Center
Services beyond the ‘traditional” library
•E-books circulation 3X our print collection
•Copyright compliance – partnership with Legal Services
•Electronic license negotiation and administration
•Training
“Yes, we can!”
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Business Resource CenterSignature Service – High Visibility, High Value
Targeted News delivery at the desktop
•Factiva-based
•Reader registration meets copyright requirements
•Customizable view of the news
•3 newsletters published weekly reaching 1900+ readers around the globe
Recognized as a ‘best practice’ by&
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Business Resource Center
Unique customer requirements
•Confidentiality
•“Instant” deadlines
•Accountability for information delivered
“We see our results in the news”
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Caterpillar Digs Deeper in Mining
Caterpillar strikes $8.6bn Bucyrus Deal
Business Resource Center
Journal Star
Financial Times
The Wall Street Journal
Financial Times
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Insider Trading Risk
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Corporate Library Trends….
Print collection Media & electronic collection
Physical centralized location Global intranet platform
Full service library Outsourcing some services
Research requests End-user searching
“Here is what we have” “What do you need”
Packaged information Customizable information
“The Librarian” Facilitator, trainer, technology troubleshooter, part of the team
From To
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Corporate Library Transition to….
Transition to i4u – multi-year project to integrate internal and external business information across departments in a customizable portal environment.
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If you want to be just a reference librarian, then corporate librarianship isn’t for you!
Reference
Project work
Cataloging
Literature Searching
Bibliographic instructionDatabase management
Serials Maintenance
Vendor Relationships
Analyst / ConsultantCopyright
Editor / Publisher
Networking / Connecting!
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Take Your MLS Beyond the Library
Technical Knowledge SpecialistTechnical Information Specialist•6 Sigma Black Belt – Marketing Media•Senior IS Specialist•Senior Project Consultant – eBusiness Platform •Competitive Analysis Consultant•Change Master – Human Resources•Corporate Archivist•Talent Development Consultant•Training Manager