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  • 1.
    • IT Definition and Delivery
  • Method Introduction
  • Version 3.0
  • October, 2007

2. ITDDM Introduction Agenda

  • Course Objectives
  • Intent of the Methodology
  • Methodology Overview and Key Concepts
    • Phases
    • Gates
    • Work Focus by Phase
  • How will it work?
    • Introduction to Sharepoint Portfolio Management Tool (ITPM)
    • Project Office Website:http://wcm2.ucalgary.ca/pmo/
    • Project Office Email: deliver.it@ucalgary.ca

3.

  • To provide context re: the need for a Method and how it fits within the overall IT Strategy
  • To provide an Introduction/Overview to the Methodology
    • How it works
    • How it relates to other IT processes
    • Identify the various job roles associated with the methodology
  • To provide a basis for further modules as required by your individual roles
  • To provide a quick view of the Sharepoint tool used to support the process

Course Objectives 4. Six Technology Portfolios - 2006-07

  • Learning
  • - Learning Tools
  • - Classroom & Lab
  • C/M Sys Renewal
  • Student Spaces
  • Student Wireless
  • SIS Warehouse
  • Research
  • - WestGrid II
  • - Campus Grid
  • Sci. Visualization
  • Research Hosting
  • Research Reporting
  • Administration
  • Enterprise Reporting
  • eMerge HR and SIS
  • IMAGinE
  • Legacy Sys Renewal
  • Shadow Systems
  • Community
  • MyUofC Portal
  • TFDL
  • Web Content Mgt
  • Air UC Extension
  • Downtown Campus
  • Process and Organization
          • - ITSM Client Service to Backroom
          • Service Costing Model
          • Emerge Integration
          • Project Delivery and Governance
          • Infrastructure
          • - Identity Mgt
          • - Disaster Recovery
          • - Server Consolidation
          • - VoIP
          • Systems Hosting

5.

  • Intent of the Methodology

6. An Example Worth Learning From * IT Investment Decision Board Senior Level Management with wideDivisional Representation.Chaired by CIO. Meets regularly to review, discuss andmake decisions on proposed IT investments Division A * Example from Nova Corporation prior to merger with TCPL Division B Division C Division D Senior Divisional Leaders $ Funds Available forIT Investment Senior BAs/Customer Representative/ Functional Area/Data Architect Value Management Office Group responsible to mentor various actors, preassess initiative proposals, coordinatethe IDB Agenda, track the individualDecisions and perform overall Portfolio management activities. Pre-gatedPresentations, Reporting Investment Policy& targets,Decisions Included: BAs/Data Architects Technical Architects Financial Analysts Methodology Coaches Portfolio Management Admin Provided a Trusted Interface between IT & Business Units that understood the business Function and priorities as well as the needs forAppropriately architected and integrated solutions. DMR ApplicationSupport & Delivery IBM InfrastructureSupport & Delivery Coordinate And Integrate Business Requests To meet FunctionalNeeds Requests to meet Infrastructure Needs Project Proposals Strategic Realm Tactical Realm 7.

  • To help us focus on Doing the Right Things
    • To focus our work on initiatives that have the most value to the University
    • To focus on customer requirements before defining technical solution
    • To engage our customers in the decision-making process
    • To effectively capture and document the resulting decisions
  • To help us focus on Doing Things Right
    • To ensure that we apply the appropriate level of rigour to each initiative
    • To effectively sequence the focus of work from inception through delivery
    • To ensure that we create consistent project deliverables
    • To help reduce decision latency and move initiatives forward
    • To help manage the demand for IT and business resources
  • To help us effectively transition solutions into an operational state
    • To ensure users & support groups get needed documentation, skills and tools
    • To ensure that we understand and can meet the ongoing service needs
    • To ensure that solutions integrate well with related services
    • To ensure that we build solutions in an architecturally compliant manner
    • To ensure that we can sustain the delivered services over time

Intent of the Methodology 8.

  • To help us focus on Doing the Right Things
    • To focus our work on initiatives that have the most value to the University
    • To focus on customer requirements before defining technical solution
    • To engage our customers in the decision-making process
    • To effectively capture and document the resulting decisions
  • To help us focus on Doing Things Right
    • To ensure that we apply the appropriate level of rigour to each initiative
    • To effectively sequence the focus of work from inception through delivery
    • To ensure that we create consistent project deliverables
    • To help reduce decision latency and move initiatives forward
    • To help manage the demand for IT and business resources
  • To help us effectively transition solutions into an operational state
    • To ensure users & support groups get needed documentation, skills and tools
    • To ensure that we understand and can meet the ongoing service needs
    • To ensure that solutions integrate well with related services
    • To ensure that we build solutions in an architecturally compliant manner
    • To ensure that we can sustain the delivered services over time

Intent of the Methodology ConnectionToGovernance ITDDM andOther Methodologies ConnectionToITSM/ITIL 9. IT Definition and Delivery MethodologyLife Cycle Overview Initial Screening Gate ProjectDeliveryPhase Solution Concept Phase Initial Assessment Phase Project Approval Gate Business Approval Gate Business Concept Phase InitialOperations & SupportOperate, Supportand Maintain IT Services Transition to Production SolutionDefinition/ DevelopmentSolutionAssurance/ Testing ImplementSolutionBuild Operate Design Continuous Service & Process Improvement & Sustainment Requestsfor New Services & Features From Units & Faculties Define and DeliverIT Project Initiatives Review Requirements Definition Deliver Plan Project Completion Gate 10.

  • IT Governance is the process that defines and enables howIT decisions are made and communicated.
  • The primary goal of IT Governance is to ensure that the decision making process for allocating IT resources to addressing the needs of units and faculties is done effectively and efficiently.
  • To be effective it needs to recognize and define both who has input to certain types of decisions and who has ultimate responsibility to make those decisions.
  • To be efficient it needs to allow for delegation of decision making of various types of decision to the appropriate levels and areas of responsibility in the organization this reducing latency, improving decision quality and optimizing the efforts of the various stakeholders.

Governance Definition 11.

  • Delivery Methodology
  • As it Relates to IT Services Management
  • (ITIL)

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