Painless but fair underwriting to reward well managed personal lines risksChristos Adamantiadis

Head, Accelerated Growth Cluster

2

Is ‘’painless but fair underwriting’’ sufficient to reward well managed

personal lines risks?

3

Understanding and rewarding good risks is getting easier… but definitely not painless

Generalised Linear Modeling for pricing individual – mainly Auto

Innovative portfolio management solutions help insurers navigate the precarious waters of pools of risks

Profitscoring

Predictive modeling or predictive analytics

Telematics; Name-Your-Price schemes and Pay-as-you-go

4

In a customer centric world, underwriting is just one of the elements of the customer value chain

Be more accessible

through multi channel

strategies

Service excellence – Proactively

manage a delightful customer experience before

it gets out of control

People and expertise –

Quality people and expertise will make or break success

Science, analytics and customer

insights – Know your customers to

drive a differentiated and compelling value

proposition

5

Value for customers is created when all the features of the customer value chain come together in a harmonious, integrated and sustainable way

A new customer centric

organizational design that

gives us a single 360o view of the

customer

Relentless focus on service

excellence that ensures a great

customer experience

across all touch points

Creating value for customers requires the

right people and culture

6

Putting the customer at the heart of everything we do is the lynchpin

Science, analytics & customer insights

Underwriting tools and

processes

Employees, culture and expertise

Service and customer

experience

Ease of access

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