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Pandora FMS 3.2

June 2010

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What is Pandora FMS ?

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What is Pandora FMS ?

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What is Pandora FMS?

Pandora FMS (Flexible Monitoring System) is a General Purpose Monitoring Software.

Pandora FMS allows to evaluate the state of the systems and services of any company

and provides support for the management processes of availability, capacity and service level management.

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How was Pandora FMS born?

Pandora FMS was born in 2002 in the IT Department of an International Finance Company.

It was created by technical experts with the aim of helping with the support of systems and services. Years later, and with the Pandora's clients and users contributions, Pandora becomes a vital tool to provide support to many Business companies.

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Who develops Pandora FMS?

Pandora FMS has been developed by Ártica Soluciones Tecnológicas.

Ártica was founded in 2005 by people with lot of experience in bank, telecommunications and Industrial environments.

Ártica is a company specialized in development with several projects in the market.

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Who are Pandora FMS users?

Pandora FMS is, with almost 250.000 downloads, one of the most used monitoring tools in the world.

Clients such as Telefónica had choosen Pandora FMS to replace other monitoring tools and reducing costs.

1 Fuente: Sourceforge.net, Feb 2010

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Who uses Pandora FMS?

Pandora FMS as support tool for the IT processes

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Monitoring Life Cycle.

Plan: Plan the system control to fulfill the business requirements.

Deliver: Display the monitoring that support the appliances and services that the business requires.

Operate: Monitor the network to fullfill the SLA and the business requirements.

s objetivos de negocio

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What can be monitored by Pandora FMS?

CPU

Total memory or by process

Space in disks or shares

State and network latency

Band width used

Services

• Processes

• Web appliances

•Appliances special parameters

• Etc ..

Business parameters in SAP system through native collector

•Business parameters of any appliance through DDBB queries.

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Pandora FMS

Pandora FMS

Availability Management

•Failures management in IT infrastructure.•Possibility of MTTR y MTBF.•Possibility of firing recovery actions

Gestión de ladisponibilidad

Informes de nivel de servicio de los elementos.Métricas de negocio.Gestión de SLA, OLA's y KPI's.

AvailabilityManagement

•Elements service level reports.•Business metrics•SLA, OLA's y KPI's management



CapacityManagement

EC's monitoring historical in performance and failures managementPeriodical reports with customized graphsTrends detection

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Pandora FMS

Pandora FMS

EventManagement

• System monitoring.• Application monitoring.• Middleware monitoring.• Services and business processes • Own correlation motor.



InfrastructureManagement

• Command firing before events.• Proactive actions monitoring based• Hardware and software inventary



Problems Management Monitoring historic and trend analysis to make easier the problems main causes

Why Choose Pandora FMS?

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Advantages of using Pandora FMS

Quick timetovalue. Extreme scalability. Very low TCO compared to other similar solutions,

even with similar license costs. Business integration(ITSM). Customized impact business views. ITIL v3 Metrics report integrated.

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Open Version versus Enterprise. Enterprise version. Built based on Open version: get profit of the

comunity knowledge. Makes administration easier: through tools thought

for the management of thousand of systems in a simultaneous way (policies, metaconsole, wizards ...).

Professional support. You will be much more relaxed if you can count on the personal support of the people who developped Pandora FMS and who has experience in big environment exploitation.

Customization High level (eACL).

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Added value comparing other tools

Better relation cost/benefit More flexibility and capacity of integration. Lighter and totally multi platform agents. Metaconsole concept to centralize and manage a

lineal scalability. Capacity and historicals of indefinite duration,

thanks to its DDBB realtime/historical model. Light multi user Web Interface Interfaz. Allows the

total management without installing additional software (doesn't need Java or screen apliances).

Inventory collection through the agent.

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Propiety Lower Cost (TCO)

Centralized configuration. Simple GUI to have access to all information, both

for operators and administrators. Only one database for all topology Best practices using a relational DDBB. Source code access to inhouse customizations. The open model allows a bigger user community and

this save costs in derived services.

Pandora FMS Features

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Pandora FMS Requirements. It runs both in very basic systems as in multi

processor systems, making 100% use of the hardware.

Parallel processing: it can use several physical servers, allowing a progressive scaling based on new servers.

From 4GB RAM, CPU 2GHZ (500 agents). Runs on Linux.

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Key Technological Choices

PHP5 Light appliance server. Web interface based on AJAX. Integration through XML/RPC Web Services. SGBD MySQL5. Modular development Perl5. Windows Agents that works directly on the API

system without intermediate layers.

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Supported Systems

Windows 2000, XP, 2003, Vista, 2008, 7 (32/64bit). HPUX 11.x AIX 4.x, 5.x, 6.x Sun Solaris 8, 9 y 10. RedHat Enterprise Server 5.x SUSE Enterprise Linux 10.x, 11.x Debian / Ubuntu Linux. NetBSD, FreeBSD, OpenBSD. Nokia IPSO.

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Very High Scalability.

Approximately 1.000 agents per server. More than 50.000 modules per server. Thanks to the metaconsole system, it is possible to

get an almost lineal and unlimited scalability with independent systems managed by one metaconsole.

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Pandora FMS Architecture

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New Functionalities (v3.1)

Integrated geolocation (GIS). SNMP v3 support. Metaconsole for unlimited scalability. API SOA and CLI extension. Fine grained ACL Enterprise System. Support for pluggins in Windows agents. New visual map editors and reports, adding new

features. Monitoring of services. General performance improvement.

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Event Management

SHOWS THE EVENTS IN ONE CONSOLE FOR OPERATORS

GENERATE ALARMS

PANDORA collects EVENTS

FROM ANY SOURCE

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Visual MapsAND SHOWS MONITORING MAPSCONSOLIDATE THEM IN PANDORA MANAGES

EVENTS FROM ANY SOURCE

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Capacity ManagementAND GENERATE SIMPLE,

COMBINED AND PREDICTION GRAPHS

CONSOLIDATE THEM IN A DDBB

PANDORA COLLECTS EVENTS FROM ANY

SOURCE

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Service Level ManagementAND GENERATES SERVICE LEVEL

REPORTSCONSOLIDATES THEM IN

A DDBBPANDORA COLLECTS EVENTS FROM ANY

SOURCE

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Alert ManagementAlerts in Pandora FMS have the following functionalities:

Alert management through templates. Alert Scaling: it's possible to tale different actions depending on the

number of times that an event is repeated. Combined Alerts: the Alerts generation for combination of events

linked by logical operators is possible. Cascade Protection: the alerts of the elements that depends on one

device that is down are eliminated. Alerts Priorization: it's possible to select the alerts with priority

tags to make easier the critical alerts detection. Recovery: it's possible to configure a warning when the element is

recovered.

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Inventory ManagementIt's possible to manage parameters such as CPU, Memory, File System, Hard Disks, Cards, Processes, Software, Video Card or CDRom in one inventory.

Pandora FMS: Present and Future

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FunctionalitiesFUNCIONALITIES OPEN SOURCE ENTERPRISE

License GPLv2 Access to Source Code

Support No support Profesional, 8x5

Price Free Per Agent

Auto discovery and Network topology.

Performance and Availability Monitoring

Event and Failures Management

Customizable Visual Console

Multiplatform Agents

High Availability

RoleBased Access Control

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Functionalities(2)FUNCTIONALITIES OPEN SOURCE ENTERPRISE

Monitoring through SNMP

Monitoring through WMI

Monitoring through SNMP Traps

Reports, SLA and ITIL v3 Metrics

Alerts Correlation

Simple, Combined and de prediction graphs

Advanced Web Monitoring

Scaling Multiple Instances

Inventary Remote and Via software

Agents Remote Management

Centralized Management with Policies

Automatic Updates

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Functionalities (3)FUNCTIONALITY OPEN SOURCE ENTERPRISE

Geolocation (GIS)

Local, LDAP or AD Authentication

Monitoring Services

API SOA y CLI

Advanced Features Reports

Fine Grain ACL System

Metaconsole

PDF Reports sending email

Dashboard.

DDBB for Historical

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Roadmap v 4.0 (2Q 2011) Event correlation and console for event reception. It will be a new server that will

allow to manage events in an intelligent way, with real and complex rules, with time windows of unlimited time, adding a semantic layerto all Pandora events, allowingthe the generation of events though another ones, or the execution of actions (compatibles wiht the ones already defined for simple alerts). It will also can receive events through CLI tool, also called Webservice.

Synthetic Modules: generate new data through the arithmetic operation of other modules (two or more).

Encoded storage en DDBB of all the sensible data (passwords,commands, plugin information, snmp, wmi, etc).

New macros specifically for email, to integrate it with Pandora's user groups. Image processing (async_image). It will be an image that will be sent in the XML

(base64 or similar), and that will be visualized as data in pandora (png or jpg). SOA Integration with Integria for incidents (open authomatically an incident as alert,

open/manage incidents in an interactive way). SOA Integration with Babel for Inventory. Inventory with Pandora with historical (store all the “images” , not only the last one).

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Roadmap v 4.0 (2Q 2011) Netflow and Sflow integrated in Pandora FMS. Logs and external events integrated in Pandora FMS (through a parallel server and ddbb). Global Option(CLI and console). Deactivate all the alerts of an specific policy. Extended ACL System, based on policies to “outline” agent data. Added macro _POLICY_ to the alerts. Policy aplication queue. Improvements in the metaconsole: View management (visual console), dashboard,and specific

reports for the metaconsole, that can visualize all data from all pandoras. Policy application from the metaconsole.

Meta_Policies: Policies of policies. Metaconsole: Feature to move an agent (or several) from one pandora to another. Metainformation of the plugin agents:modules that it is going to generate, through a system that is

“similar” to the server plugins Register . Agent: Possibility of specifying preconditions to the execution of one module. Monitoring selfmanagement Portal.Portal de autogestion de monitorizacion. Extension to the cron extension in order to register manual processes by the admin user.

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Versions History

TECHNICAL DETAILS

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Integration Facilities

There are several ways of integration with Pandora FMS:

CLI tool for integration through scripts. BMC Atrium CMDB. IBM Tivoli, HP OpenView (OVO). Connectors through SOA (XMLRPC). Exporting/Importing with CSV. URL actions at GUI allows contextual integration.

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Low Level Collection

Pandora FMS doesn't use tens of abstraction layers that makes to get information from systems much slower.

Uses native commands to collect information directly on the system.

Use the Windows native API to get information directly. PERL agent in Unix (Common). C++ Agent in Windows.

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Windows Specific Agent

Gets information directly from the engine of the Windows performance manager (PDH).

Gets information directly on WMI with its own engine.

Regular expresions integrated engine to process text logs (libpcre).

Integrated Watchdog for detection and restart of processes and services in real time.

Read directly (without using WMI)Windows events, with several filtering levels.

Can read directly data from a ODBC source.

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Agent External Plugins

Allows to extend the agent functionality with complex tests defined in any language (VBS, Java, scripting, etc).

Allows to do batch of complex tests and incorporate them in an easy and independent way.

They are interchangeables and reusables ones between different agents.

Licenses and Support Model

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Pandora FMS LicensesLicense Modeling Dual: Product with one OpenSource part and a

comercial license (Enterprise). Both licenses warranty the access to the source code.

License Segmentation by use

The license is for groups of 50 agents.

Software included in the Enterprise license

The Enterprise license gives access to parts of the software not published as OpenSource. The Enterprise version has several added functionalities to the OpenSource version.

Updates included in the license (minor versions, patches, etc.).

The maintenance service uses an automatic service to update the software in an automatic way. The maintenance service also includes an updating of the monitoring modules databases and access to the last complete versions of the product.

Services included in the license (support, professional services).

First level support (8x5) and maintenance of versions for one year.

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Second level support

Second level support is managed by experts in Pandora FMS that will attend to operation severe incidences the 24 hour day, seven days of the week.Technical service will be ready to connect remotely with the client systems in every moment to problems in an inmediate way. 24X7 schedule.

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First Level Support

Customized support through internet for all kind of incidences and questions about Pandora FMS.Selfservice in the Enterprise knowledge base system,in the client exclusive platform.Pandora FMS new versions download and access to development versions.Soporte Web support and access to electronic services manufacturer.8x5 Schedule (CEST hour).

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Training

There are official training Existe of Pandora FMS with certification.There are two courses of fifteen hours each one.

PAT: User and Administration TrainingPAE: Advanced Training.

Environmental Monitoring with Pandora FMS

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Datacenters Monitoring

Datacenters and Servers roomsare nowadays the first fighting front against the “disaster prevention”.

Octopods monitoring is a system for the monitoring and management of physical parameters of all kind: humidity, temperature, electric consume, air conditioning, floods, gases, etc. It allows also the connection with service systems (UPS units, fire alarms, air conditioning etc).

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Parameters that can be Monitored in Datacenters

Temperature and humidity.Flood.Fire.Presence detection (volumetric sensors).Air Flow.Opening/closing doors.Detection of different kinds of gases.Electric consume (wat/hour).Dry contact: for interaction with systems/sensors that fives signal to dry contact.

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Main Advantages of the System

Total modularity.

Easy to install.

Ethernet connection.

Pandora FMS ready.

Scalability warrantied.

Standard.

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Advantages of the System (2)

Total Modularity: It's possible to do the Octopod sensors and agents combinations that would be necessary to cover from the most basic needs to the more extreme cases where a more detailed control is required.Pandora FMS ready: OctoPods agents have been designed for the connection with Pandora would be inmediate. The configuration is made using a serial port, and a simple terminal program that allow us to have access to the Octopods agent configuration.

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Advantages of the system (3)

Easy Installation: OctoPods agenst are small size and they have anchors, that allow to install them in almost any place: technical floors, false ceilings, grilles, electrical closets, CCM rooms, inside racks, etc

Ethernet Connection: all modules communicate through Ethernet, so it's possible to use the networks that already exist in datacenters, industrial installations, offices, etc, and provide the monitoring system with virtually unlimited possibilities:remote access, WIFI linksm UMTS network routing, etc.

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Advantages of the System(4)

Warranteed scalability: as Octopods agents use the standard Ethernet network, there is no limit in the number of units installed. Pandora FMS can manage more than 10.000 agents. Standard: the "Dry contact" connections of the OctoPods agents allow to interact with several systems: UPS unities, Power Generators, Air Conditioning systems, Fire Alarms, Access Controls, etc. The OctoSlot system allows the connection of adapters for the most used industrial standard protocols: 420mA, 010v, 05v.

Pandora FMS as SAP servers Monitoring Tool

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Pandora FMS for SAP

Ártica and SAP consulting firm Deset have developped one plugin that is able to connect with the SAP DDBB and all kind of information.

Includes the fulfillment of all the functions that necessary for an stable and continuous flow of the business activities, both technical as for the access security assurance.

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Pandora FMS for SAP

Plugin certified in January 2010 by SAP as “SAP Certified Integration with SAP NetWeaver”

First Spanish Software that gets this recognition in the External Alert and Monitoring 6.10 category via the SAP integration scenario BCXAL 1.0

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Architecture

SAP environments

Pandora FMS

People e-mails SMS

Service Level Reporting

Ticket to support

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Three Fields

Technical monitoring SAP Basis Dumps, lockouts, work process, performance,etc…

Security monitoring in SAP: Automatic audit permissions

Business SAP modules Basic Reporting Business Process Monitoring to make sure not interrupting : SD, MM, FI

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Technical Monitoring




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Technical MonitoringAllows to Save Costs in Monitoring and Alerts of all SAP environments.

Pandora has this specific solution preconfigured to recover any of the performance and availability values of SAP environments: R/3, CRM, SRM, BI, XI/PI, WAS Netweaver, etc.

In the Pandora Web Console one screen summarizes in a centralized way the states of all servers (R/3 Development, R/3 Quality, R/3 Production), and in case of problems send warnings to the Administrators (emails, SMS).

Complete the solutions offered by the SAP Solution Manager, and makes easier to exchange data of the SAP servers availability.

Automatic Monitoring Preconfigured: basic control of all that is necessary for doing a complete checklist of your systems. From only one view you would be able to visualize what is going on in your systems. All monitors have been done thinking in make the work easier for the system administrators, allowing to take steps in advance for the possible incidences in your systems.

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Technical MonitoringControl of the work process (WP stopped, or WP Spool slow, WP Batch availables, controlling in every moment the availabilty of transports).

Information of the System Daily Dumps.

Information about the number of lockouts (due to old lockouts, or to the excesive number of lockouts).

Information about the updates cancelled in the system.

Control of free space in file systems.

Database Monitoring, being possible to control the free space of the log transaction of your systems, to avoid possible stops of the system.

Answer times of the transactions by Functional Module (SD,FI,etc).

Information about the cancelled jobs in the system.

Control of the failed idocs.

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Security Monitoring



SAP modules Basic Reporting Business Process Monitoring to make sure not interrupting : SD, MM, FI

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Security Indicators

Kind of AlertFire alert

Lockout of users at midnight authorized Report status

Number of invalid login before invalidating an user Report status

Minimum number of different characters between one new password and the old one.

Report status

Mínimum number of digits in passwordReport status

Password minimum size Informar del statusNumber of not allowed words in the password list Alert if > 0 Number of non loged users in the last 3 months(for saving in SAP licenses) Alert if >5

Number of users that never got SAP and has the initial password INIT ( for saving SAP licenses )

Alert if > 3

Number of users that have permissions to Create or Modify Users Alert if > 3

Number of users (SAP* , DDIC, SAPCPIC y EARLYWATCH) that have their passwords by default

Alert if > 0

Number of users with SAP_ALL profile Alert if > 3

Auditoria de Usuarios State of if it's active the User Audit Report status

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Bussines Process Monitoring




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Bussines Process MonitoringBusiness Process Monitoring (BPM) Is the proactive and critical business proccesses oriented monitoring.Includes the fulfillment of all the necessary functions for an stable and continuous business activities flow.Pandora FMS Business Process Monitoring(BPM) ( funcionalities for SAP allows to keep this aims aligned, notifying with alerts of anomalies or out of rank indicators, and generating reports and visual maps.The scope is that of the SAP R/3 Logistics and Finances

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Basic Reporting Visualization

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Visual Maps

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Basic Business Reporting

Kind of Report Selecting OptionsSD: sales orders amount

Total amount of the sales documents created in date rank by

group of items.

Documents category, kind of sales document, sales organization, distribution chanel, division, sales group, items group, created by, reference period, data of the previous day, date range creation,

FI: Open entries balance(supplier)

Total balance of open FIAP open entries (supplier lines)

Code of the company, tax year, kind of document, created by, supplier account, special G/L indicator, age of x days, creation date.

FI: Open entries balance (clients)

Total balance of FIAP open entries (client lines)

Company code, tax year, company code, tax year, kind of document, created by, client account, special G/L indicator, age of x days, creation date.

SD: Sales Documents # Sales documents created by day # Created Sales documents lines created # Pending Sales documents pending # Incomplete Sales documents # Sales documents with delivery blockade, invoice or by credit # Open sales orders percertage # Percentage of pending or complete sales documents # Percentage of sales documents with delivery blockade

Documents category, kind of sales document, sales organization, distribution chanel, division, sales group, items group, created by, reference period, data of the previous day, date range creation,

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Business Basic Reporting Kind of Alert Selecting Options

SD: Invoices # Sales invoices created by day # Sales invoices lines created # Invoices not entered at FIde facturas no contabilizadas en FI Percentage of sales invoices not entered at FI

Kind of invoice, Category of invoice,sales organization, distribution channel,division, created by, older than x days, reference period, data of the previous day

SD: Deliveries(Inbound or Outbound) # of created deliveries # of lines of created deliveries # of open deliveries # of open lines deliveries # of deliveries with exceeded end date # of deliveries lines with exceeded end date

Shipping point, plant, kind of delivery , Item Category, created by, transaction code, older than x days,reference period,data from the previous day.

MM: # buy orders created by day # of buy orders lines created # of buy orders lines open # of buy orders lines with exceeded end date # of incomplete buy orders

MM: buy orders # of buy orders created by day # of buy orders lines created # of open buy orders lines created open # of buy orders lines with exceded end date # of incomplete buy orders lines

MM: Invoices (AP) # of invoices blocked for payment # of invoices blocked for payment (amount discount)

Company code,tax year, more than x days older, end date in x days

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Business Basic Reporting

Kind of Alert Selecting Options

FI: volume of accounting # FI accounting # FI lines accountingde líneas

Company code, kind of document,created by, creation hour from – to -, data of the previous day.

FI: Open Entries(provider)

# FIAP (provider lines)open entries# Entry lines with FIAP excedeed limit data (provider lines) # Entry lines with status “ pause mode” (provider)

Company code, tax year, kind of doucment, created by, provider account, G/L special indicator, X days older, limit date from x days.

FI: Open Entries (clients)

# FIAR (client lines) open entries # Entry lines with FIAP excedeed limit data (provider lines) # Entry lines with status “ pause mode” (provider)

Company code, tax year, kind of document, created by, provider account, G/L special indicator, X days older, limit date from x days.

IDOC: Inbound, Outbound

IDOCs total number of the last x days

Address,Door, Partner, Kind of Partner, Message Type,Message Code, Message Function, IDOC antiquity (in days), IDOC creation date, stat.

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Basic Business Reporting

Kind of Alert Selecting Options

SAP XI/PI Monitoring

Integration of the alerts based on messages that offers the Adapter Framework y el Integration Engine

Counting messages by kind of interface/IDOC, and depending of their state of sending end.

Sender Service, Sender Interface, Receiver Service, Receiver Interface, Ending Status

RFC Monitoring : Inbound y Outbound

Number of entries in a group of queues with critical state Date older than the entry in a group of queues with critical status and Combination of “Number of entries” and Combination of number of entries” and “ older”

qRFC adress, RFC destination, group of queues, entry status

Batch Input Monitoring (Jobs)

Number of queues for an specific state Number of errors by session Number of transactions processed by session Number of transactions for an specific status Canceled jobs

Status, Session name,name of the program that creates the session, user that creates the session

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Main BenefitsAdds the monitoring of the critical business processes.

Improves the continuity of the business and the delivery according with the comitments with the business partners.

Increases the efficiency when automatizing the interface monitoring and the processes.

In companies with SAP BI, Pandora FMS won't replace it as Business Intelligence system, but adds to it the Business Process Monitoring as it warranties that the processes won't be interrupted or delayed.

In companies without SAP BI, Pandora FMS provides several analytical reports “inthebox” not being necessary an additional configuration, apart from having the Business Process Monitoring.

Pandora FMS allows to centralize the event management in only one tool.

Pandora FMS has a quick return of the investment (ROI) saving the cost of licenses.

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Multisystem Architecture

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Monitoring Parameters

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Report

Thanks for your attention

Web: www.pandorafms.comMail: [email protected]

http://www.pandorafms.com/