panel: “the promise and the challenge”. monika plum head of business ... postal vision 2020 the...
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Panel: “The Promise and the Challenge”
Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department
Panelists:
Monika Plum, Francotyp-Postalia
Craig Reed, VP Global E-commerce, Pitney Bowes
Robert Reisner, President, Transformation Strategies, Inc.
Elmar Toime, Director, E Toime Consulting Ltd
fp-francotyp.com
F00.10 - Rev. 3.0
Monika Plum, Francotyp-Postalia Holding
De-Mail: the German Approach
for Secure Electronic Communication
fp-francotyp.com
“The Promise and the Challenge”
The challenge:
• „Why don‘t we have a secure electronic communication for government
purposes?“
• Why don’t we have more public-private partnership models?
• We need multichannel-platforms to link the analogue and digital world!
The promise:
• It‘s possible – just make it happen!
De-Mail: the German approach for secure electronic communication
Seite 3 Postal Vision 2020 / 3.0
fp-francotyp.com
De-Mail: the German Approach for Secure E-mail
Secure secure authentification of sender and recipient
Confidential encrypted communication transport
Legally valid legally binding delivery options
A secure communication infrastructure –
As simple as e-mail, as secure as conventional mail
Legislation sets the framework and standards for De-Mail (De-Mail Law 2011)
Business Community implements De-Mail
Legally regulated accreditation and certification process for De-Mail providers
Interoperability between De-Mail providers
FP (Mentana Claimsoft) is first accredited De-Mail provider since CeBIT 2012
4 Postal Vision 2020 / 3.0
fp-francotyp.com
FP Multichannel-Approach: – Digital only is not enough
Page 5 Postal Vision 2020 / 3.0
Cost savings up to 80% per letter
Seamless communication process – workflow integration
Future services: eArchiving, ePayment, eID…….
fp-francotyp.com 6
Contact: Dr. Monika Plum Head of Business Development & Public Affairs Francotyp-Postalia Holding Tel: +49 3303 525 973 Mobil: +49 170 9124113 E-mail: [email protected] Address: Triftweg 21-26 16547 Birkenwerder Germany In the US:
FP Mailing Solutions
www.fp-usa.com
Postal Vision 2020 / 3.0
Panel: “The Promise and the Challenge”
Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department
Panelists:
Monika Plum, Francotyp-Postalia
Craig Reed, VP Global E-commerce, Pitney Bowes
Robert Reisner, President, Transformation Strategies, Inc.
Elmar Toime, Director, E Toime Consulting Ltd
Pitney Bowes Global Ecommerce
Global Ecommerce – A “broken promise”
Buyer Needs Seller Needs
High shipping fees
Hidden costs
Delivery delays
Parcel tracking issues
Complex customs
documentation
Import/Export
restrictions
Carrier restrictions
Customer service
issues
Low shipping
costs
Cost certainty
Fast shipping
times
Parcel visibility
Same process
as domestic
shipping
Low complexity
No uncertainty
The Reality
The promise of international Ecommerce – to buy anything
from anywhere – is broken by the reality of border friction
2010 2011 2012 2013 2014 2015
Global Anywhere-to-Anywhere - Cross Border Parcel Shipping Revenue ($B)
10% ’11-’15 CAGR
$23
$27 $30
$33 $36
$40
Market Context
• Domestic Ecommerce growth rates are expected to decrease to 7% by 2017
• Global Ecommerce Sales to reach $1.25 trillion by 2013
• European Ecommerce Sales forecast to grow 11%, 2012-’17
• European Cross Border Ecommerce Sales forecast to grow 38%, 2012-’13
• China’s Ecommerce Sales grew at 130%, 2010-2011
Sources: Forrester, IMRG, UPU
Merchants are looking to international markets as a source of future growth
Pitney Bowes – Ecommerce Solutions
Provided services to over 100 merchants, including 45 of the top
100 Internet Retailers
Partnered with some of the world’s largest Ecommerce
marketplaces and platforms, including eBay
Calculated over 500M landed cost quotes
Facilitated the sale of over $1.0B of merchandise to nearly 100
countries
Developed the deepest, richest, most robust database of cross-
border Ecommerce transactions in the industry
Pitney Bowes has developed deep experience in cross-border
Ecommerce
Panel: “The Promise and the Challenge”
Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department
Panelists:
Monika Plum, Francotyp-Postalia
Craig Reed, VP Global E-commerce, Pitney Bowes
Robert Reisner, President, Transformation Strategies, Inc.
Elmar Toime, Director, E Toime Consulting Ltd
13
Postal Vision 2020
The Promise and the Challenge
of Postal Transformation
April 2013
Robert A. F. Reisner [email protected]
A Common Global Condition
Throughout the world there are examples of posts facing challenging
economic stresses as mail volume declines and leaders confront the need to
cut costs.
There are good examples of posts that have focused on bold new initiatives
to cut costs and there are many cases where the postal leadership has
embraced new service development and innovation.
Two tests confront the Innovative Post:
1. Reconciling initiatives and new business models with the mission of the post,
and
2. Remaining relevant to the changing marketplace
Among the most interesting perspectives on the changing marketplace has
the reporting on the emergence of Smarter Commerce from IBM’s Institute
for Business Value
Transformation Strategy 14
How Did the Posts Get Here?
Transformation Strategy 15
The Increasingly
Competitive Mail
Marketplace
Suppliers
Competitive Entry
Substitution of
Products
Customers
Professor Michael
Porter’s 5 Forces
Describe our Situation
Today
The Risks Appear on All Sides
Transformation Strategy 16
The Increasingly
Competitive Mail
Marketplace
Suppliers
Competitive Entry
Substitution
Customers
Two Postal Monopolies
The Future of the Mailbox
Alternative
Delivery Grows
The “Appointment”
The “new retail”
Electronic
Commerce
Becomes
Robust and
Mobile
Electronic
Bill Paying
And Presentment
Suppliers Need to
Keep Faith in the Future
Ultimately Transformation Will
Require Creative Balance
> New revenue and new initiatives are critical to sustaining value
> The issue will be where to spend critical resources?
> Cost cutting will be critical
> Yet the constituencies will defend themselves
> Progress will demand a shared vision
Transformation Strategy 17
The Emerging Marketplace –
Empowered, Online, Individualized
• Decline of the Store
• The Rise of the “Show-roomers”
• Rising Empowered Consumer
• The New Marketplace
Individualized Shopping Leads to Interest in
Special Offers
One quarter of customers
seek 3 or more
Technologies
Only half of “store
purchasers” plan to return
65% plan to make next
purchase on-line
Transformation Strategy 18 Source: IBM Institute for Business Value
The Promise and the Challenge
The posts gain natural advantage from the need to
target individual messages
But the need to integrate
Digital Services
New Information Sources, and
Targeted Messages
…will all require new facility in the digital media and capacity
to individualize digital services
Transformation Strategy 19
