parent evaluation project - - get a free blog here

Parent Evaluation Project

A Parent Led Evaluation of Sure Start Central Link Children’s Centre

www.evalue8.wordpress.com

April 2011

Report Prepared by Calm Office Solutions


2

Contents

1 Introduction .................................................................................................................................... 3

2 Acknowledgements ......................................................................................................................... 4

3 Context ............................................................................................................................................ 5

4 Background ..................................................................................................................................... 6

5 Aims and Objectives ........................................................................................................................ 7

6 Methodology ................................................................................................................................... 8

7 PEP in Practice ................................................................................................................................. 8

7.1 Recruitment & Training of the Parent Evaluators ................................................................... 8

7.1.1 Personal Journeys ......................................................................................................... 11

7.2 Family Time Groups .............................................................................................................. 17

7.2.1 Funky Feet Evaluation ................................................................................................... 18

7.2.2 Chit Chat Evaluation ...................................................................................................... 25

7.2.3 Baby Massage Evaluation.............................................................................................. 30

7.2.4 Share Evaluation ........................................................................................................... 35

7.2.5 Breast Buddies Evaluation ............................................................................................ 36

7.2.6 Musical Minis Evaluation .............................................................................................. 37

7.2.7 Big World – Little Tots Evaluation ................................................................................. 37

7.3 Mosaic Approach .................................................................................................................. 38

7.4 Community Questionnaire .................................................................................................... 39

7.5 Community Tea Survey ......................................................................................................... 44

7.6 Case Studies .......................................................................................................................... 45

7.7 Focus Group (PACT) .............................................................................................................. 47

7.8 Interviews with Staff ............................................................................................................. 53

8 Conclusion & Recommendations .................................................................................................. 54

9 Appendices .................................................................................................................................... 56


3

1 Introduction Children’s Centres provide information and support to all children, young people and their families across St. Helens and most services are free of charge. The Vision for Children’s Centres is to provide a high quality, safe, integrated local service to all children and their families to ensure the best possible start and continuing opportunities in life, eradicating child poverty, providing better outcomes for communities and reducing health inequalities. The types of services and activities that families can expect from Children’s Centres in St. Helens are:

• Information about childcare and activities for children • Parenting advice • Family support • Education and training opportunities for parents • Support to find work via links with Job Centre Plus • Access to health services • Volunteering opportunities • Play and learning facilities

There are twelve Children’s Centres in St. Helens. Eight of these are larger, “phase 1” Centres and the remaining four are smaller “phase 2” centres. Central Link is a larger “phase 1” Children’s Centre located in St. Helens Town Centre. It is one of five centres to have been developed from a Sure Start Local Programme and was originally given approval from the Sure Start Unit in September 2002. It has therefore been operating for over 9 years. St. Helens Council is the accountable body for the Children’s Centre, having taken over responsibility from Action for Children (previously known as NCH) in July 2009.

Central Link’s services are available to Parents/Carers/Families in the following areas of St. Helens:

• Town Centre • Windlehurst • Windle • Cowley Hill • Denton’s Green

• Newtown

• West Park

• The Shires

The Reach Area of the Children’s Centre encompasses parts of the following Wards:

• Town Centre

• Eccleston

• West Park

• Windle

• Rainford

Figure 1 - George Street Quarter


4

2 Acknowledgements The Parent Evaluation Team would like to thank Central Link Staff, Partners, children, young people and their families and our local community for their cooperation and support with this evaluation.

Sarah Atherton Vicky Holland Hayley Corless

Tanya Cannon Marie Hull Anna Domaszek

Cathy Hankinson – Community Participation Worker and Fern Jardine – Student Social Worker would like to say a massive thank you to the parents who very kindly undertook training after agreeing to embark on this project. They have remained professional and focused throughout and without these parents this research would not have been possible

Cathy Hankinson Fern Jardine


5

3 Context St Helens is located on Merseyside next to Lancashire and Cheshire, and shares borders with the Knowsley, Warrington, Wigan, West Lancashire and Halton local authorities. It enjoys a strategic position at the heart of the regional road network, placed almost centrally between Manchester and Liverpool. With a total population of 177,5001, the age structure of the Borough mirrors the national and regional picture of an ageing population The proportion of people from Black or Minority Ethnic (BME) groups was estimated to be 3.4% in 2006, which was an increase from the 2001 Census that indicated 98.8% of people in the Borough were from white ethnic groups. Following national trends, in recent years there has been an increase in migrant workers, principally from Eastern Europe, working in the Borough, and this is beginning to have some impact on service provision. The travelling communities are the largest ethnic minority population in St. Helens. The Index of Multiple Deprivation 20072 (IMD) indicates that there remains a high level of deprivation in the borough with around half of its Super Output Areas3 (SOAs) in the top 25% most deprived in the country and over three quarters in the top 50%. Overall, St. Helens ranks as the 47th most deprived authority of 355 in England. Within the Borough, there are severe pockets of deprivation – in Parr, parts of Town Centre and Thatto Heath – that rank in the top 1% of deprived English SOAs. The latest Child Wellbeing Index (January 2009) ranks St. Helens as 285th out of 355 English local authorities when judging the overall impact that indices of health, deprivation, crime and education have on children and young people. A quarter of children in the Borough live in low-income households, i.e. households in receipt of both in-work and out-of-work means-tested benefits. 74.6% of the population are economically active with 67.5% in employment (employed and self-employed). This compares to a figure of 70.3% for the North West and 72.9% for Great Britain. Most are employed in the Service industry (79.2%).4

1 Source: ONS mid-year population estimates (2008) 2 The Index of Multiple Deprivation 2007 combines a number of indicators, chosen to cover a range of economic, social and housing issues, into a single deprivation score for each small area in England. This allows each area to be ranked relative to one another according to their level of deprivation. 3 Super Output Area (SOA). SOAs are a unit of geography used in the UK for statistical analysis. They are developed and released by Neighbourhood Statistics. SOAs were created with the intention that they would not be subject to frequent boundary change. This makes SOAs more suitable than other geography units (such as wards) because they are less likely to change over time, and thus SOAs are more suitable to change over time analysis. 4 Source: ONS annual population survey (Oct 2008-Sep 2009)

Figure 2 - Church Square

Figure 3 - St Helens College

Figure 4 – George Street Quarter


6

18.9% of the working age population are claiming key out-of-work benefits (compared to 16.4% for the North West and 13.4% for Great Britain) and 4.9% are claiming job seekers allowance.5 Central Link Children’s Centre serves the areas of St. Helens which are in or around the Town Centre. Some key statistics for Central Link’s Reach Area are as follows:

• The population of Central Link Reach Area is 23, 4436 • There are 1272 Children under 5 years residing within the Reach Area7 • There are 885 Children Under 5 years registered with the Centre8 • 2966 Families Receiving Child Benefit (August 2007)9 • 559 Lone Parents In Work and 544 Lone Parents Out of Work Receiving Tax Credits10 • 397 children aged 0-4 living in households dependent on workless benefits11 • 3 of Central Link’s 18 Lower Super Output Areas (LSOAs) fall within the top 5% most

deprived areas nationally as indicated in the Index of Multiple Deprivation (IMD) 2007. In total over half (11) of its LSOAs fall within the top 30% most deprived areas nationally.

4 Background Each Children’s Centre has a duty to evaluate the services it offers to families and to the community. This evaluation can, and has taken many forms, from self-assessment to out-sourced independent research. In April 2010, Central Link began to develop the Parent Evaluation Project (PEP), which looked at recruiting parent volunteers to become “Evaluators”, it would be the Parents of children who attended and used the services of the children’s centre, who would be trained and supported to evaluate the very services they themselves had used.

Funding was made available via the Community Consultants project and led by the Community Participation Worker, recruitment and training commenced in May 2010. Once trained, it would be the Parent Evaluators who would then plan how to evaluate the services to try to answer the fundamental question:

“Has Central Link Children’s Centre Made a Difference?”

5 Source: DWP benefit claimants – working age client group 6 Source – ONS Mid 2008 estimates 7 Source – ONS Mid 2008 estimates 8 Source – Central Link Children’s Centre Monitoring Report (Quarter 1 2008/2009) 9 Source: HMRC Child and Working Class Credit Statistics – Finalised 2007-2008 Awards 10 Source: HMRC Child and Working Class Credit Statistics – Finalised 2007-2008 Awards 11 DWP May 2008 - Source: DWP Work and Pensions Longitudinal Study, HMRC Child Benefit administrative data

Figure 6 - Central Link Children's Centre

Figure 5 - Central Library


7

5 Aims and Objectives The Project aims to find out if Central Link Children’s Centre has “made a difference”. In particular, it aims to understand and explore what impact Central Link has had on the following groups:

• Children • Young people • Parents/Carers • Families as a whole • Community members and the local community • Professional partners • Staff teams • Volunteers • Other stakeholders

The PEP should be seen as an important method for gauging how parents feel about the Children’s Centre and as a vital qualitative measuring tool for how the Centre has made a difference to parent’s and children’s lives. The work of the Parent Evaluators was highlighted in a recent OFSTED report following an inspection of the Children’s Centre stating that “several parents have been trained to conduct research into the difference Sure Start services have made to families lives, which has produced many positive affirmations of the Centre’s good impact and has led to several developments and changes in services”.

Other, more usual and quantitative methods of evaluation are difficult to apply in this instance for a number of reasons. An obvious starting point would be to take the initial Baseline data available at the time of approval for Sure Start Central Link from the original Service Delivery Plan of 2002. This could then be compared to the same information that is available for the area now. However, there are some fundamental flaws in this approach:

• The reach area now covered by the centre has changed significantly since 2002 and therefore the overall population statistics are different.

• The Delivery Plan was written following a Census Year (2001) when all of the information required was not readily available. Therefore, some of the information contained in the Plan is from the previous Census (1991), although some information was more up to date from 1999 and 2001. Unfortunately, this report is being written during a Census year (2011) when the data is not yet available. Most comparable data that is available is therefore either 10 years old (and will in fact be the same as in the Delivery Plan) or even 20 years old.

• Where data is available for comparison, it is difficult to attribute any real change to a specific service or agency. For example, if there has been a reduction in the number of mothers who smoke during pregnancy, how can we attribute this directly to a ‘success’ for a Children’s Centre? Mothers may have attended smoking cessation classes elsewhere and may not have been registered at a Centre at all.

• Not all information required is or was available at the level required. For example, some information is only available at Ward or Local Authority Level. The current Reach Area is based on Super Output Areas.


8

The main objectives of the PEP are therefore:

• To actively involve parents, carers, children, workers and the community in the evaluation process

• To train parents and carers to undertake the evaluation tasks

• To evaluate the quality of the services and activities delivered

• To assess the use of resources and their allocation

• To assess the extent to which the outcomes meet the government targets

• To identify ‘good practice’ in St. Helens

• To establish whether the family time groups provide value for money

• To present the findings in a creative and clear way

6 Methodology

7 PEP in Practice

7.1 Recruitment & Training of the Parent Evaluators The first step in the development of the PEP was to recruit parents to take part. To do this, the Community Participation worker attended a number of Family Time Groups with information about the project including timescales and the level of commitment involved. Prospective Parent Evaluators were also informed of the benefits of taking part such as learning new skills, increased self-esteem and the sense of having achieved something worthwhile – making a difference to the community and the services available.

Initially, ten parents expressed an interest to get involved. Seven parents turned up at the first training session where the ground rules for the project, including time scales, methods of evaluation and budgets were discussed. This was very much a parent led forum, where the parents expressed what they felt were the important topics to inform the future delivery of Central Link services.

Recruitment of Parent

Evaluators

Training the Evaluators

Planning the Evaluation

Personal Journeys

Family Time Groups

QuestionnaireMOSAICCommunity

QuestionnaireCommunity Tea Survey

Case Studies Focus Group (PACT)

Interviews with Staff

Report Findings


9

From these initial seven participants, six parents have been involved throughout. The one parent that was unable to continue took a decision to return to work. This decision was only possible because she had left her child in the crèche at the Children’s Centre which had built up her confidence to put her child into childcare. Previous to this, she had not left her child with anyone else. So, although she was unable to continue with the project, the project did have a positive outcome for her.

The training was delivered by the Community Participation Worker and covered such elements as:

• How to engage with people from different backgrounds

• Planning

• Methods of communication

• Methods of evaluation

• Involving children

• How to structure questions for different audiences

• Data collection


10

The training also encouraged the evaluators to consider what factors would help the project to work and what the risks were. This approach was studied using the ‘Balloon Technique’:

What May blow the project off Course?

To help the project take flight we need?

What may hold the project back?

On Board we need?

Communication Aims & Objectives

Commitment/Dedication Get to know each other better

Resources Fun

Recognition of skills Commitment

Active listening Brainstorming

Team work Budget Time

Celebration

Asking the right questions

Phrasing the questions Concentrate on different

groups Different techniques

Staff Children

Parent Evaluators Cathy Hankinson

Parents

Health & Safety People not being honest

Time Money

No participation from parents Weather

Red Tape / Protocol Other parents not taking part


11

7.1.1 Personal Journeys As part of the training process the Parent Evaluators were encouraged to write up their own ‘Personal Journey’ through Sure Start. This would help the parents to gain an understanding of how it would feel to be asked to disclose personal information.

Some of the Personal Journeys are included below:

(Names of Children have been changed/removed to protect the identity of the participants)

My Journey through Sure Start – Vicky Holland

I had my first child at age 24, at this time I lived in Newton-Le-Willows. A few people from Sure Start called at the house, provided information and informed me about some groups. I did not really engage with Sure Start at this time as I felt it was only for families in need of extra help and support. In fact, I paid a considerable amount of money to attend other groups such as Tumble Tots and Jo Jingle’s, which I did not enjoy and did not find helpful or welcoming.

Five years later I now have another little boy and live in Dentons Green. I attended Central Link Children’s Centre for my child’s six-week check, which just happened to be at the same time as the Breastfeeding Support Group. I was encouraged by staff to stay and join the group. The staff and the other mums were very friendly and welcoming and we had a lovely lunch so I started to come to the group each week. I have had some tough periods whilst breastfeeding but I feel that the support provided at the group has helped me to continue breastfeeding. I now feel I would like to keep coming to the group to support other breastfeeding mums.

As I enjoyed this group so much, I started to attend other groups. I now attend Chit Chat, Breastfeeding Support and Funky Feet each week, there is always someone around to offer advice or just have a chat. My Son thoroughly enjoys mixing with other children and playing with different toys in a different environment.

I feel the groups are good for my own health and well being, I always feel motivated and better about myself after going to a group.

I have also had the opportunity to do a First Aid course, a Baby Massage course and I am currently doing Learning Through Play. I would not have been able to do these things without Sure Start. I am a new member of PACT (Parents and Communities Together) and I am looking forward to the challenges and experiences this will bring.

I feel Sure Start is invaluable to parents and carers. I have introduced other parents who also feel the same about Sure Start. I just wish I had the support of Sure Start with my first child.


12

My Journey through Sure Start – Hayley Corless

My journey began eleven years ago when I had my first child. I was only 17 and wish Sure Start would have been around then. Being a teenage mum was hard work, but having a child at any age is hard work! Two years later, I had my second child, and this is when I first heard about Sure Start. Back then I never went to any groups as I thought it was only for families that were involved with social workers, but I was so wrong, as I found out with my third child. I started going to Chit Chat and Funky Feet, it was a bit daunting at first but after a few weeks I met other mums and the staff were great.

I don’t think I have ever had a bad experience at any of the Sure Start groups; they have all been very welcoming. I then found out that I was expecting my fourth child, and carried on going to the groups but after a few months I just couldn’t get myself to go. It was then that I found out I had post-natal depression. It affected me in a big way – I stopped going to Sure Start, which was the worst thing I ever did. A few months later my mum said “Why don’t you go and have a chat with someone at Sure Start?” but by this time I had to force myself to leave the house.

It took a few weeks but I eventually went and asked to speak to Yvonne (Link Worker for Sure Start). I knew Yvonne from the baby groups and always thought that she was a lovely person to speak to. That day was like a weight had been lifted. Yvonne had told me about lots of different services that were there to help. I picked the ones I wanted to try; I was even given respite to give me a few hours every week to have some time for me.

I then started a course at the centre where I met some other parents, some of them were in a group called PACT (Parents and Communities Together) and they organise events and days out for the community. One of the mums asked me to join so I spoke to Cathy Hankinson (a member of staff that leads the group) who told me about what they did and I was more than welcome to join so I did.

PACT has given me loads of confidence and a chance for me to do things I like to do. My youngest Son loves coming to the crèche which they provide for PACT, he has made some fantastic friends and is very close to all the crèche workers which gives me peace of mind while we’re busy with PACT. Even my older children love visiting the centre when events are on, there are always things for them to do which is great. I love being able to give something back to Sure Start, which is why I joined PACT.

I have made some really good friends from the course and groups, which would never have happened if I were sat at home. It really does feel like my second home at times. I hope Sure Start will be here for many years to come and keep helping families from all different backgrounds.

I am now a Parent Evaluator and will continue to use the services for my children, and me.

Thank you to all staff,


13

My Journey through Sure Start – Marie Hull

My journey with Sure Start Central Link began back in 2003 shortly after the birth of my first son. Although almost 8 years ago now I can still recall it as though it was yesterday. I remember Yvonne, who was assigned as my Link Worker coming to see me and my little bundle of joy in our home. Yvonne was lovely and although having never met her before, she was like one of the so many family and friends that come to see you and your baby. Yvonne introduced us to Sure Start and its services and gave us lots of information about the groups they ran and in those days she gave us the many freebies available at the time. I remember when she’d left feeling content in the knowledge there was a world out there for me and my baby son and I couldn’t wait to become involved.

I remember the first family time group me and my eldest son ever attended was Funky Feet. I recall being excited to go but also a little hesitant, as for the for the first time in many years I was throwing myself into an environment were the only other person I knew was my son and even then, we were still getting to know each other. This soon wasn’t the case as I remember Yvonne being at the group that morning and she immediately made us feel welcome and at home. Funky Feet was a real play group similar to what I remember attending as a very small child, fun, loud and spacious. I do remember questioning myself, similar to the way you would in a new job. Am I going to be any good at this? Is the full time mum role really for me? I remember feeling so young but I suppose at 22 I was. Playing with my little boy in the baby corner did feel instinctively right and I knew I was doing the right thing deep down. Just then another smiling face appeared for a chat and that was Sarah. She was looking for recruits for her baby massage course and wandered if we would be interested. She stayed to chat and we signed up and I’m so glad we did. It was fantastic! I met many friends not mention Sarah herself as we then went on to study together after her baby massage course had inspired me to undertake a selection of holistic therapy courses at St. Helens college. This was just the first of many doors that Sure Start Central Link opened for me and my family. I’m still convinced Joe is as laid back as he is because of Sarah’s baby massage, although my second son does disprove that slightly.

From that point on I found my feet as a new mum and was introduced to so many lovely people along the way. We started to attend many groups, this became my new life and it felt like that was what I had been put on this earth to do. Everything I had always stressed about or wanted previously in life became so insignificant and my main goal in life became to provide the best possible life for him. With the support and nurturing of the staff at Sure Start how could it feel any other way?

It didn’t stop there our whole family was included as at the time the MATCH group had just been set up and that allowed my son’s dad to get involved. Perfect! We got to know Brian (Sure Start MATCH Worker) and it was lovely to see him and his dad out on trips, digging up plots etc. and just having fun. They say time flies when you’re having fun and this couldn’t have been any truer in the case of my son’s first year of life. Before we knew it, he was 1 year old! Sure Start had organised a free trip to see Thomas the Tank Engine in Manchester and that happened to be on his actual birthday. What a perfect day that was, we couldn’t have asked for any more.

As my son grew and so did my confidence I felt happy with leaving him in a crèche and I became more involved with the Sure Start team. I heard about a group forming called PACT which hoped to be the voice of the parents, feeding in to the management and also able to seek out funding to support future activities. I really liked the sound of this and so I joined. I’m so glad I did as this not only gave me a real insight into the hard work and dedication of the staff but I believe also helped me back into the world of work. I owe my first job I obtained secondary to being a mum to Sure Start Central Link. Firstly if I hadn’t have been in the centre the day an employment and advice


14

organisation had been there, I wouldn’t have even known about the vacancy. I ended up working for the same employment and advice organisation alongside one of my oldest Sure Start friends whom I had met when attending a baby sign language course when my son would have only been a few months old.

I remember back then, Central Link seemed to just be going from strength to strength. Back then the centre wasn’t yet built so all the groups were held in various buildings around the town. As was the ‘Central Link way’ the opportunity arose for parents to be involved in the design and planning of the Central Link Children’s Centre. I grabbed this opportunity with both hands. It was amazing to be involved with a project at this level. Still to this day when we attend the centre I can’t help think how those little design swatch boards of flooring material and fabric became so much more than just a building. Central Link became a home from home for so many of us and our children. A special, familiar place for us all and what we now know it as ‘our’ children’s centre.

We experienced so much through Sure Start we attended two family learning courses which again only strengthened our bond, increased our social circle and educated us both too. Nothing was ever a BIG deal when you had so many people to share your worries or concerns with. The files compiled from these courses are lovely mementoes of the special times we shared as they contain so many photographs.

The time eventually comes for your children to move onto nursery and I believe the transition from home to nursery was such a smooth one because of the social interaction he had had for the first 3 years of his life in Central Link’s family. He loves and still does find it so easy to socialise, a skill I hope remains with him through life. He has good memories of the time he spent at Central Link and is sometimes a little upset that he isn’t able to attend anymore when he knows his younger brother has.

My second son was born four years later. Having found employment in between, it had been a good while since I had stepped foot in Central Link. You wouldn’t have thought so, still so many of the same warm, smiling, friendly faces still doing what they do best and it seemed only right that the first person I came across was Yvonne. She remembered our names and asked how we all were as well as seeming keen to know about my youngest.

As a breastfeeding mum I remembered the sanctuary of Central Link as a safe and comfortable place to feed your baby and I was inspired to see this time round even more breastfeeding mums and how a positive attitude had evolved to be greater than that of 5 years earlier. I decided to join in the La Leche course and became a breastfeeding peer allowing me to help new breastfeeding mums.

I also had the privilege of meeting Cathy through resuming a role within the PACT team. Cathy has opened so many doors to me as an individual and us as a family. It is through knowing Cathy I have been able to reflect on my experiences of Central Link and was given the fantastic opportunity to help compile this evaluation report. It has been an absolute joy to be part of a team and be able to look at the differences Sure Start has made to people’s lives as well as hopefully being involved with the future of the centre.

I can honestly say with my youngest almost ready to leave for nursery now it’s a pleasure to reflect on more of the same, good fun, enriching times with more friends and memories picked up along the way. So Thank You Sure Start Central Link for helping us to flourish as a family and for the experiences and memories you have given us over the years. They have enriched our lives as a family in so many ways and I can look back on these days with a big smile and remember the ‘good old days’. Thank You Central Link for everything and I hope that you ‘survive’ to give every child the Sure Start in life that my 2 boys most certainly have had.


15

My Journey through Sure Start – Anna Domaszek

I have lived in the St Helens area for about 6 years. I'm originally from Poland and came to England with my partner. We decided to relocate as it seemed to be a great challenge and experience. 3 years ago we got married. Since coming to England I've always been in full time employment trying to follow my career path. I've also been busy spending time with my friends, meeting new people and socialising. I've never had my Pjs on for the whole day and I've always been choosing radio rather than day time telly. I don't even like going to bed early if I'm tired because it's such a great waste of time! Last year though my busy life changed. In January 2010 I gave birth to my son, a little precious, who's turned my whole world upside down. The first few weeks were very difficult for us as we were trying to learn all the new things and establish a bit of a routine. I've been at home all day every day but it seemed like I didn't do anything. The house was in a great mess but all I could think about when having a minute was to get some sleep! My partner was very helpful but his paternity leave had gone by very quickly and he had to go back to work. I had to manage everything myself and I did. Eventually I established a bit of a routine. My Son was sleeping happily in his cot, housework roughly sorted, hubby at work so what do I do now. I could actually just sit by his cot and stare at him sleeping, stroking his little hand with those tiny fingers, but on the other hand I could do with getting something done, but what? All of my friends are at work so I couldn't even visit anybody for a chat. At that time Sure Start came about. A lovely lady from my local Children's Centre came to visit us and to see how we were getting on. Sarah told me all about Sure Start and the services they provide. She invited me to the breastfeeding group but I was a bit unsure about going there as I didn't know anybody. Sarah suggested that we can meet at the start time and she will introduce me to everybody. That way she made me start attending the centre and it was a very good decision. All the people I've met at the Centre are lovely and at the same time I started to attend some other groups. It's a great chance for me to get out of the house and meet other mums. My Son benefits alot from being among other babies of his age. He is not shy, smiles alot and gets on with everybody, whoever he's being left with. Sure Start has also given me the opportunity to do a bit of voluntary work. I got involved in an evaluation project which I thought will be a fun and creative way of keeping myself busy whilst on maternity leave. It was a great experience, I've learnt a lot and hope to be able to use the skills I gained in the future. I had a great time whilst he had fun in the creche provided. For him it was a chance to start getting used to being left with somebody else and I hope it will make his start at nursery a bit easier. We keep attending the Centre and love its friendly atmosphere and feel like it's a second home for us. My Son has got familiar with the whole centre and even has his favourite toys and places to play. We keep coming to the breastfeeding group even though I do not breastfeed any longer. We know everybody in there and are able to give a bit of support to new mums the same way we received it at the beginning.


16

My Journey through Sure Start – Sarah Atherton

I have three children aged 4 years, 3 years and 5 months

I first came to Sure Start when I was 10 weeks pregnant with my first child. I came in a professional capacity and found the staff at the centre very friendly and professional.

My next contact with Sure Start was when my first was six weeks old. I was struggling with breastfeeding and a midwife suggested I attend the Breastfeeding Support Group at Central Link.

This group was invaluable to me, it helped me carry on feeding my child for 11 months until we were both ready to stop. I also met lifelong friends at this group.

From the breastfeeding group I began to attend other groups including chit chat, kitchen garden and tots plot (as we don’t have a garden these groups have provided a place for the children to develop their knowledge of the outdoors and world around them!).

I have been able to confidently breast feed all my children and I know they have become very confident, well rounded outgoing and intelligent little people and I think this is because of the social interaction they have had at sure start.

I have also done training at the centre and I am a registered volunteer. I feel so much more confident in my role as a parent and knew that if ever I was ever stuck or in need of support and advice I could go to Sure Start.

In some ways they are like an extended family! And in my family I feel without a doubt we have had a ‘sure start’


17

7.2 Family Time Groups The parents/carers and grandparents attending a number of groups held by Central Link Children’s Centre were surveyed (Appendix 6) by the Parent Evaluators throughout February 2011. The purpose of these surveys was to help Central Link Children’s Centre to plan its groups to provide the best service possible.

The Survey:

Question 1

Participants were firstly asked to indicate why they attend each group, more than one answer was allowed.

Questions 2 - 8

Participants were then asked to rate the following parts of the session together with comments:

• Singing

• Snacks

• Toys

• Structured Activities e.g. crafts

• Unstructured (free) play

• Length of Session

• Staff

Questions 9 & 10

Participants were asked about their interactions with other partners at each group, more than one answer was allowed for these two questions.

Questions 11 - 13

In an attempt to gauge the effectiveness of the group/session and how this has impacted upon families and children participants were asked to indicate their response to the following statements:

• My child plays better with other children

• My child is more prepared to share toys with other children

• My child concentrates more on tasks

Question 14

Participants were asked if their child(ren) attend any other (non Sure Start) structured play sessions?

Question 15

Participants were asked if they would be willing to pay for each group/session.

Finally participants were asked for further comments or suggestions upon how the group/ session could be improved.


18

7.2.1 Funky Feet Evaluation The Funky Feet Family Time Group is a group that includes Music and Movement and is organised and run by Central Link Children’s Centre. The group is held every Friday at The Deafness Resource Centre in Windle. On average 25 families attend each session, when this is analysed over a period of a year almost 100 individual families will have attended and benefitted from the session. Funky Feet has a healthy mix of parents, carers and grandparents and of course children!

The group is generally open to children from birth to 5 years, although older siblings are welcome during school holidays and activities are specifically planned to cater for these older children.

The Funky Feet survey took place on the 4th February 2011, 28 parents/carers attended the group and of these 25 completed a questionnaire in full.

Q1. Why do you attend Funky Feet?

The main reasons for attending Funky Feet is for Children to Socialise (23%) and the Location (18%)

Where participants have indicated Other (6%), the following reasons were given:

• To get out of house

• Routine & other grandkids fits perfectly

• Interesting cultural/informative events e.g. Health Visitor, Halloween, Fruit, toys, party

• Enjoyable

• More variety, good selection of toys

Convenient time

Support For child to socialise

Location is easy to access

For me to socialise

Selection of toys

Other

16%

9%

23%

18%

13% 14%

6%


19

Q2. Singing Activity

Key Message:

All participants indicated that they thought that the Singing Activity was either Excellent or Good.

This is a popular activity and some participants would like it to be longer.

Comments:

• Could be longer

• Brian is fantastic and is always friendly

• Really likes with dancing & singing

• We sing the songs and nursery rhymes all day after Funky Feet

• Vary the songs - not the same every week

• All children encouraged to suggest songs and feel involved

• We love this part and wish it was longer

Q3. Snacks

Key Message:

75% of participants indicated that they thought Snacks provided were Excellent. However 25% felt that the Snacks provided were below average, according to the comments this seems to be related to the availability of snacks.

Comments:

• At Christmas very good

• Whenever there is a party on - brilliant

• Some provided

• Wish snack was available

• Never snack available

• Party food is always enjoyed

• Would like to see snacks available

• At party and special events - varied range with various themes

• We only get it on a special occasion

• No problem - bump the price - can bring own if that bothered

• Exotic fruit / parties encourages children to try new foods

• 7 participants commented N/A

Excellent Good Average Poor Very Poor

52% 48%

0% 0% 0%


75%

0% 0%12.5% 12.5%


20

Q4. Toys

Key Message:

Over 92% of participants rated the Toys provided at Funky Feet as Excellent or Good. Participants felt that there was a good selection of toys although more could be made available for younger children.

Comments:

• Really good selection of appropriate safe toys

• Not many toys for 1 year old, but doesn’t matter as she has fun with other children

• Wide range of educational and fun toys

• Something for every age

• Babies - would like Bumboo chairs to free mums hands with more than one child

• Creative learning through play

Q5. Structured activities

Key Message:

70% of participants felt that the Structured activities on offer at Funky Feet were above average.

1 participant felt that this element was poor. Consensus seems to be that more craft facilities should be available to broaden the appeal of the session to more age ranges.

Comments:

• Role play corner - happy there is no messy play

• Don’t have craft activities often

• Really enjoys this at parties as he has got older

• Not applicable for 1 year old

• Would be good to have messy tables and creative play

• Children are free to do as much/little as choose

• None needed for small babies

• 2 participants commented N/A


56%

36%

8%0% 0%


35% 35%

25%

5%0%


21

Q6. Unstructured (free) play

Key Message:

All participants felt that the Unstructured play at Funky Feet was either Excellent or Good. ‘A must for most children’

Comments:

• Mix and enjoy and lots of space

• A must for most children

• Plenty of toys and learning toys

• Don’t rotate, plenty of space to play, enough toys, keep toys in the same plots each week

• Great opportunity for children to socialise

Q7. Length of Session

Key Message:

Most participants indicated that the length of the session was either Excellent or Good. Comments show that participants feel that the length of the session is either just right or not long enough.

Comments:

• Would prefer 2 hours

• Just about right - close to dinner

• Just long enough and home in time for dinner

• So good would love extra 30 minutes

• Enough for young children

• Just right

• Would even like it to be a little longer


48% 52%

0% 0% 0%


44%52%

4% 0% 0%


22

Q8. Staff

Key Message:

The statistics and comments show that participants are really appreciative of the staff involved in Funky Feet.

Comments:

• Brian is an asset to this group

• Older staff and society doesn’t always mix, see males so excellent

• All very nice, helpful and approachable

• Fantastic fun and supportive staff

• Extremely helpful and supportive

• Friendly

• Always helpful and friendly

Q9. Which professionals or agencies have you ever spoken to at these sessions?

An analysis of the answers to this question indicates that 64% of participants had had at least one interaction with a professional or agency at Funky Feet.

Where participants had interacted with other agencies these tended to be either a Community Support Worker or Health Visitor.


84%

16%0% 0% 0%

8

0 0

7

0 0 01


23

Q10. Which professionals or agencies would you like to see more of at these sessions?

72% of participants indicated that they would like to see more professionals or agencies at Funky Feet. This high percentage perhaps illustrates the importance of Funky Feet as a catalyst for parents to further interact with other professionals/agencies whilst their children enjoy the session.

Q 11 – 13. As a result of attending Funky Feet:

Most participants feel that Funky Feet has had a positive impact upon how their children play, share and concentrate.

1

32

43

1

5

8

43

43

4

0%10%20%30%40%50%60%70%80%90%

100%

My child plays better with other

children.

My child is more prepared to share

toys with other children.

My child concentrates more

on tasks.

14 138

10 12

11

131

Stongly disagree

Disagree

No change

Agree

Strongly agree


24

Q14. Does your child attend other structured play sessions?

40% of participants indicated Yes and these included:

• United Reform Church

• St Luke’s Church Playgroup

• Church playgroup

• Library playgroup

• Sticky fingers at St Andrews Church

• Seedlings tots group

• Nursery

• Home Start twins group

• Sutton community centre

Q15. Would you be willing to pay for Funky Feet?

22 (92%) participants answered Yes to this question, of these 18 indicated the amount that they would be willing to pay per session.

The average amount that participants are willing to pay for a Funky Feet session is £1.25, the highest amount indicated was £3.00 and the lowest was 50 pence.

Comments or suggestions upon how the Funky Feet group could be improved:

• More singing and dancing to use up more energy please

• The Christmas party was great fun snacks great stuff

• Don’t stop need this group, favourite bit singing, location

• Both my children really enjoy this session and have gained a lot of skills from it

• Juice bar would be nice

• Excellent staff and facilities can’t see how you can improve

• Everything well provided, be a shame to lose this

• Like it, it’s good don't lose it !!

• Great to meet other mums and children and get support and advice

• I would like to see more structured activities i.e. craft sessions

• There are no other groups that I can take both kids to!

• Grandmother travels from Huddersfield

Yes No Not Answered

92%

0%8%


25

7.2.2 Chit Chat Evaluation The Chit Chat Family Time Group is aimed at families with children from birth to 18 months, providing play for children in the crèche and is an informal group which offers advice, support or just a chat with other parents/carers. The group is held every Monday at Central Link.

The Chit Chat survey took place on the 7th February 2011, 20 parents/carers attended the group and of these 14 completed a questionnaire in full.

Q1. Why do you attend Chit Chat?

The main reasons for attending Chit Chat is for children to socialise (29.2%), for me to socialise (18.8%) and the selection of toys (18.8%)


Key Message:

83% of participants indicated that they thought that the Singing Activity was either Excellent or Good.

Convenient time



For me to socialise

Selection of toys

Other

6.3%

12.5%

29.2%

14.6%

18.8% 18.8%

0.0%


50%

33%

17%

0%


26

Q3. Snacks

Key Message:

Snacks are generally provided only on special occasions.

4 participants answered this question and 50% thought that Snacks provided were Good.

Q4. Toys

Key Message:

All participants rated the Toys provided at Chit Chat as Excellent or Good. Participants felt that there was a good selection of toys.

Comments:

• Lots of variety for all ages • Good variety and educational too

• Really good selection


Key Message:

All participants felt that the Structured activities on offer at Chit Chat were above average.

Comments:

• Always a different activity each Monday


0%

50%

25% 25%

0%


64%

36%

0% 0% 0%


50% 50%

0% 0% 0%


27


Key Message:

All participants felt that the Unstructured play at Chit Chat was either Excellent or Good.


Key Message:

All participants indicated that the length of the session was either Excellent or Good.

Q8. Staff

Key Message:

The statistics and comments show that participants are really appreciative of the staff involved in Chit Chat.

Comments:

• Always very welcoming and supportive • Very helpful and polite • Sure Start staff have been very well

supportive to me and my son. I really appreciate them

• All very helpful • Excellent group


64%

36%

0% 0% 0%


57%

43%

0% 0% 0%


93%

7%0% 0% 0%


28


An analysis of the answers to this question indicates that 79% of participants had had at least one interaction with a professional or agency at Chit Chat.



50% of participants indicated that they would like to see more professionals or agencies at Chit Chat.

5

2

0

7

10

10

3

1

2

4

1

0

2

1

0 0 0 0 0


29

Q 11 – 13. As a result of attending Chit Chat:

Most participants feel that Chit Chat has had a positive impact upon how their children play, share and concentrate.


21% of participants indicated Yes and these included:

• Home start on a Wednesday morning • Tumbling Tots

• Water Babies • St John’s Church playgroup

Q15. Would you be willing to pay for Chit Chat?


The average amount that participants are willing to pay for a Chit Chat session is £1.86, the highest amount indicated was £3.00 and the lowest was 50 pence.

Comments or suggestions upon how the Chit Chat group could be improved:

• Please don’t close • Bigger baby area

• Make group a little longer • We love chit chat – helps my daughter become more confident

0%10%20%30%40%50%60%70%80%90%

100%


children.




on tasks.

4 42

9 89

1 2 2

Stongly disagree

Disagree

No change

Agree

Strongly agree

Yes No Not Answered

71%

0%

29%


30

7.2.3 Baby Massage Evaluation Baby Massage sessions are organised and run by qualified staff at Central Link Children’s Centre on a 6 week rolling programme. Due to high demand these sessions were offered twice a week

The Baby Massage survey took place on the 9th February 2011, 14 parents/carers completed a questionnaire in full.

Q1. Why do you attend Baby Massage?

The main reasons for attending Baby Massage is for children to socialise (29%), the Location (22%) and for me to socialise (22%).

Where participants have indicated Other (5%), the following reasons were given:

• To get baby to relax • Group was recommended to us


Key Message:

All participants indicated that they thought that the Singing Activity was either Excellent or Good.

Comments:

• Songs to go along with massage helps baby to relax

Convenient time



For me to socialise

Selection of toys

Other

12%

7%

29%

22% 22%

2%5%


50% 50%

0% 0% 0%


31

Q3. Snacks

Key Message:

33% of participants indicated that they thought Snacks provided were Excellent.

Comments:

• 7 participants answered n/a & 4 participants did not complete this section

Q4. Toys

Key Message:

All participants rated the Toys provided at Baby Massage as Excellent or Good.

Comments: • 6 participants answered n/a & 3 participants did not complete this section


Key Message:

90% of participants felt that the Structured activities on offer at Baby Massage were above average.

Comments:

• Love the baby massage – given detailed info alongside practical


33%

67%

0% 0% 0%


40%

60%

0% 0% 0%


90%

10%0% 0% 0%


32


Key Message:

All participants felt that the Unstructured play at Baby Massage was average or above.

Comments:

• She plays with the other children when class is finished


Key Message:

All participants indicated that the length of the session was either Excellent or Good.

Comments:

• My child doesn’t get too restless

Q8. Staff

Key Message:

The statistics and comments show that participants are really appreciative of the staff involved in Baby Massage.

Comments:

• Very supportive and understanding • Very friendly and welcoming


29%

57%

14%

0% 0%


69%

31%

0% 0% 0%


93%

7%0% 0% 0%


33


An analysis of the answers to this question indicates that 57% of participants had had at least one interaction with a professional or agency at Baby Massage.



43% of participants indicated that they would like to see more professionals or agencies at Baby Massage.

3

0 0

3

0

1

2

0

0

2

0

3

0 0

1

2

1 1

0 0


34

Q 11 – 13. As a result of attending Baby Massage:

Most participants feel that Baby Massage has had a positive impact upon how their children play, share and concentrate.


60% of participants indicated Yes

Q15. Would you be willing to pay for Baby Massage?


The average amount that participants are willing to pay for a Baby Massage session is £2.72, the highest amount indicated was £5.00 and the lowest was 50 pence.

Comments or suggestions upon how the Baby Massage group could be improved:

• Really enjoyed the sessions and I feel that the groups are vital for the children and for myself

• Explain everything, very supportive - have good discussions within group. • Staff are aware that the babies only last a certain amount of time.

0%10%20%30%40%50%60%70%80%90%

100%


children.




on tasks.

1 1

96

8

12 2

Stongly disagree

Disagree

No change

Agree

Strongly agree

Yes No Not Answered

79%

0%

21%


35

7.2.4 Share Evaluation The Share Family Time Group is a group aimed at children aged 18 – 30 months where parents can come and join in with their children’s learning. The group is held every Wednesday at Central Link.

9 participants completed a survey the main findings are as follows:

• The main reasons for attending Share is for children to socialise (30%) and the Location (22%)

• All participants indicated that they thought that the Singing Activity was either Excellent or Good.

• All participants indicated that they thought Snacks provided were Excellent or Good. • 78% felt that the Structured Activities on offer at Share were Excellent. • The statistics and comments show that participants are really appreciative of the staff involved

in Share.

• 56% of participants had had at least one interaction with a professional or agency. Where participants had interacted with other agencies these tended to be either a Health Visitor or Nursery Nurse.

• All participants said that they would be willing to pay for Share, the average amount that participants are willing to pay for a Share session is £2.25, the highest amount indicated was £5.00 and the lowest was £1.00.

• Most participants agreed that Share has had a positive impact upon how their children play, share and concentrate.

Comments or suggestions upon how the Share group could be improved:

• Maybe have a task where the parents stand back and the child completes it alone • Perfect as it is cannot see how it could improve • We would be lost without our Sure Start


36

7.2.5 Breast Buddies Evaluation The Breast Buddies Family Time Group is organised and run by Central Link Children’s Centre. The group is held every Wednesday where a healthy lunch is provided.


• Participants say the main reasons for attending Breast Buddies; is for them to socialise (20%) and their child to socialise (18%). Where participants have indicated Other (10%), the following reasons were given:

o To volunteer as a La Leche peer counsellor o Breastfeeding advice o For advice from others o Dinner

• All participants rated the Snack at Breast Buddies as Excellent.

• 75% of participants felt that the Structured Activities on offer at Breast Buddies were Excellent.

• The statistics and comments show that participants are really appreciative of the staff involved in Breast Buddies. “Staff always go out of their way to welcome, support and facilitate parents and volunteers”.

• All participants said that they would be willing to pay for Breast Buddies, the average amount that participants are willing to pay for a Breast Buddies session is £2.00, the highest amount indicated was £3.00 and the lowest was £1.00.

• 89% of participants had had at least one interaction with a professional or agency at Breast Buddies, these tended to be either a Midwife or Community Support Worker.

o Where participants have indicated Other, the following reasons were given: Breastfeeding Specialists/Advice

Comments or suggestions upon how the Breast Buddies group could be improved:

• Its good but I would like to go to Moss Bank Sure Start groups but there are long waiting lists • Fantastic group, great support, food makes a big difference. • I think it is very important to contribute to cover the cost of food provided and there is only a

nominal charge for an excellent, homemade, healthy, delicious meal – great value! • A fantastic group I really don’t know if I would have continued breastfeeding as long as I have

done without the support of the group. • The food is very healthy, staff always willing to show us how to make the food, helps us to eat

healthy at home. • Alison is lovely and Yvonne is great! • Staff are always very helpful and supportive.


37

7.2.6 Musical Minis Evaluation Musical Minis is a pre-school fun time music group for babies and toddlers that is commissioned by Central Link Children’s Centre and run by the Musical Minis team. The group is held every Monday at Central Link.


• All participants attend Musical Minis for their child to socialise • Most participants (83%) rated the Singing Activity as Excellent • 67% rated the Toys as Excellent • 4 participants felt that the length of the session was Excellent with the remaining 2 rated this as

Good • All participants rated the Staff as Excellent • 4 out of the 6 participants have spoken to other Professionals/Agencies at the session • Participants would like to see more Community Support Workers, Nutritionists and a Nursery

Nurse at the sessions • Only 4 participants indicated how they felt that Musical Minis had impacted upon their

child(ren). All either Agreed or Strongly Agreed that the session had had a positive impact. • Participants are willing to pay on average £2.40 per session

Comments or suggestions upon how the Musical Minis group could be improved:

• The Musical Minis is the best group I have ever joined its very exciting every session and enjoyable

• Excellent, well managed and structured group. Very enjoyable for both parent and child

7.2.7 Big World – Little Tots Evaluation Big World – Little Tots is a 5 week Family Learning Course for parents, carers and grandparents of 2 and 3 year old children that started on the 11th January 2011, the course aims to introduce parents and carers to family learning and promote the vital role they play in their children’s learning. 3 participants completed a survey the main findings are as follows: • All participants attended Big World – Little Tots for their child to socialise, location and

convenient time • All participants rated the Singing Activity as Good • 67% rated the Structured Activities as Excellent • All participants rated the Staff as Excellent • 2 participants had spoke to other Professionals/Agencies at the session • Only 1 participant indicated that they would like see more Professionals/Agencies at sessions,

these being Speech and Language & Nursery Nurse • All participants indicated how they felt that Big World – Little Tots had impacted upon their

children. All either Agreed or Strongly Agreed that the session had had a positive impact • 2 participants stated they would be willing to pay for the group, the average being £1.00 per

session, 1 participant stated they would not pay for the session

Comments or suggestions upon how the Big World – Little Tots session could be improved:

• The crèche staff vary activities very well and keep my son occupied


38

7.3 Mosaic Approach The Mosaic Approach is a consultation technique where activities such as photography, tours, observations and short interviews create a “mosaic of perspectives” that can be combined to gain a deeper understanding of children’s opinions on a place or activity.

Two young boys took part in a Mosaic Approach consultation with support from the Parent Evaluators at Funky Feet Family time group on 11th February 2011.

Below are some pictures that the children took of what they and other children who attend the group say are ‘Important to them’:


39

7.4 Community Questionnaire 200 evaluations were posted to families (Appendix 2 and 3) within the Central Link Children’s Centre reach area, of those 8 were returned completed.

The findings are as follows:

Q1 – Are you Male or Female

• 100% of the people that completed a evaluation were Female

Q2 – Do you care for, or have any children living with you?

• From the completed evaluations 3 families have 1 child, 3 families have 2 children, 1 family has 3 children and 1 family has 5 children

• The ages range from 7 months to 17 years • 2 stated that there was someone in their home that was pregnant

Q3 – Please tell us your postcode

From analysing the data supplied 50% of the families that completed an evaluation live in the Town Centre Ward

Q4 – How long have you lived in the area?

• 38% of the families have lived in the area for more than 10 years

Q5 – Who else lives in your home?

• 4 stated their Partner • 1 stated their Mother & Sister • 3 did not answer this question

Q6 – Please tell us your ethnic origin

• 7 stated their ethnic origin is White British • 1 stated Arabic/Muslim

Q7 – What is your first language?

• 7 stated their first language as English

• 1 stated their first language as Arabic

0 1 2 3 4

Town Centre

West Park

Windle

Number of Families (returns)

Wards


40

Q8 – Do you or anyone living in your home live with a disability or a disabling condition?

• 1 answered Yes - “Myotonic Dystrophy”

• 7 answered No

Q9 – Is anyone who lives in your home working?

• 2 answered Yes (25%)

• 6 answered No (75%)

Q10 – Do you use any of the following services?

• Health Centre / Clinic • Walk in Centre • Library • Church • Chemist • Play Groups • Social Care • Dentists • Job Centre • College

All stated they have used one or more of these services and are satisfied with the level of service they have received.

• Children’s Voices Group • PACT • Funky Feet • Tots Allotment • Baby Massage • Other

Only a few have used these services, they are satisfied or very satisfied with the level of service.

• Health & Maternity • Jobseekers support via Job Centre

Plus • Volunteering Opportunities • Parenting Advice and Family Support • Home Visits

Again only a few have accessed these services and are mainly very satisfied or satisfied with the service they have received.

• Parenting Course • First Aid • Other

Only 2 have accessed a parenting course or other training at Central Link, they rated the satisfaction level as satisfied.


41

a) Can you state two benefits to you of these services?

• Training Course & Volunteering Opportunities

• Good for child to interact with other children & builds friendship for mums

• Lots of advice & good and helpful information in person and by post

• Support & Advice when I need it

• Instils feelings of being supported without having to specifically seek out official advice & confirmation that you’re doing things right

b) Did you know these services were part of Central Link?

• 75% stated No

c) How welcoming do you feel when using services provided by Central Link Children’s Centre?

• 63% stated “Always welcoming and friendly”

d) Thinking of all the Central Link services that you and your children have used, how would you describe your feelings about them:

• 88% stated Satisfied or Very satisfied

e) What form of transport do you usually use to get to Central Link?

• 50% Walk

• 38% by Car

• 13% did not comment

f) How could Central Link Improve?

• Increased funding to allow marketing of the excellent provision available

• Very happy with them

• More Courses

• I like it the way it is

g) How could Central Link encourage residents who do not currently use services to do so?

• Most agreed by providing more advertising and posting leaflets

h) Is there anything you feel is missing that you would like in the area you live in?

• Youth Club and things for kids to do

• Pregnancy yoga / baby yoga

• Discounted swimming tickets to encourage families to keep fit and teach to swim

Q11 – Have you heard of Sure Start Central Link Children’s Centre

All replied “Yes” to this question


42

Q12 – What was your first impression of what Sure Start was for?

Q13 – What are your impressions now?

• Good – because its’ good for the kids • Same

• I thought the Sure Start just about the children • It is like a group looking out for the whole family

• Very friendly • Very good, enjoy the services

• Impressed • Sill very impressed

• Lots of good advice and information for first time mums

• Still the same

• Child Care • For families to attend groups with their children

• Thought it was only offering support for families on benefits / low income who need extra help

• It is invaluable service for all families in terms of support and the financial help / discounts have helped everyone

Q14 – Are you registered with Central Link Children’s Centre

75% stated they were registered with Central Link

Q15 – How did you hear about Central Link Children’s Centre?

• 3 via leaflet • 1 via home visit • 2 through school / college

• 1 referred from a friend • 1 through clinic

Q16 – Have you told neighbours / friends / family about Central Link Children’s Centre?

• 6 stated they have recommended Central Link Children’s Centre to someone else

Q17 – Have you used any of the following Central Link Services?

Only a few people surveyed have used Central Link’s services.

01234567

Yes

No


43

Q18 – Can you say which of the following attract you to use the services?

Q19 – What could Central Link do to encourage you to use the services?

• My children are getting older and don’t need as much advice but it’s nice to know there is a service available to those with older children

• Provide us with all the information up to date about the activities and courses • I just need more time to make when the activities are on because I’m very busy with 3

babies

Q20 – Has using Central Link services and activities made a difference to your children? Most people agreed that the services and activities made a lot of difference to their children in the following areas:

• Feeling more confident • Healthier • Keeping Safe • Getting on better with other children • Enjoying new experiences • Learning new things

• Taking part in making decisions • Better at coping with difficulties /

changes • Helping the community • Feeling more prepared for school

Q21 – Has using Central Link services and activities made a difference to you? Most people agreed that the services and activities made a difference to themselves in the following areas:

• Feeling more confident • Healthier • Keeping Safe • Getting on better with other s • Enjoying new experiences • Learning new things

• Taking part in making decisions • Better at coping with difficulties /

changes • Helping the community • Feeling more prepared for their future

0%10%20%30%40%50%60%70%80%

75%

63% 63% 63% 63%

50% 50%

38%

25% 25% 25%

13%


44

7.5 Community Tea Survey The purpose of the questionnaire (Appendix 5) was to evaluate the services that Central Link Children’s Centre offers along with finding out what people would like from the Children’s Centre in the future.

Families that attended a community tea at Central Link Children’s Centre were asked the following questions (4 families completed the questionnaire):

When asked if they were aware of Sure Start Children’s Centres before today 50% stated Yes

When trying to gauge where they heard about their local Children’s Centre 75% of the people surveyed stated through a Children’s Centre Worker, the remaining 25% stated through another professional (Merseyside Police)

When asked what you think Children’s Centres are for the replies were:

• To provide support for carers and parents of children and to provide facilities to children

• Help bring families closer together

• Just to help you and your children get out, help children have fun, meet new people

• To support parents

They would like to see the following groups / activities in Children’s Centres to meet the needs of their family:

• Dancing

• Painting

• Arts & Crafts

• A chance for parents to bring up any issues they are having in their neighbourhood

They would like to see the following agencies in Children’s Centres:

• Health Services

• Police

• Family Planning Information

• Benefits Information Advice

Most commented that they would like the following support for themselves or their children:

• Help back to Work

• General Advice

• Potty Training Advice

• Weaning Advice

• Sleeping Advice

• Chill out time for themselves

Finally when asked what would encourage them to use Children’s Centres Family Time groups and services most replied “friendly staff and people” and “put on activities they are actually interested in”

75% attended the community tea by Car, 25% Walked and no one thought that it was difficult to get to the Children’s Centre.


45

7.6 Case Studies Ten Parents were invited to take part in a Case Study (Appendix 1) which sought to gain an understanding of the Parents’ interactions with the Children’s Centre. Three parents responded to the invitation and two parents turned up to take part.

(Names have been changed/removed to protect the identity of the participants)

The main questions and answers from the Case Studies are as follows:

What was your perception of Sure Start before you became involved?

Participant One Answer:

“Before I first came, I lived in Earlestown to start off with, with my first daughter, and I wasn’t actually told much about Sure Start when I lived there. But when I moved to St Helens I was introduced to Sure Start through a gentleman called Brian and, the first time I ever came to Sure Start I was a bit apprehensive about it, a bit took back by all the new faces but they were very welcoming, and I enjoyed the fact that I got a nice cup of tea and somebody to talk to”

Participant Two Answer:

“I had no idea what it was for. I’d heard of it but I didn’t know anything about it at all”

How would you say that Sure Start Central Link has made a difference to you?


“Over the past 5 or 6 years I’ve gone on so many different courses, I have even interviewed people for professional jobs and some actually work at the centre now, and that I actually interviewed them was a big thing”


“It did at first, yes. They were supportive and they were trying to help me through getting out of the area. The Link Worker I had was fine”

How do you think Sure Start Central Link has a made a difference to your children/family?


“To the children, it sometimes gives them time away from me, I think kids need that. Just to express themselves at the fun days, and even in the crèche. My child used to come to an activity group (Children’s Voices) after school where she could just be herself”


“I think I’m a lot safer now because of the help that I got from moving out of the area when I needed it. Since I have come back there has been no involvement at all, nobody from the centre has even turned up to the Child in Need meetings that have been set up by the Social Worker”


46

What do you think you’d have done if Sure Start hadn’t been around at the time?


“I really don’t know, I wouldn’t like to think – I really don’t know, seriously”


(No Answer)

Have there been any challenges for you at any time during your involvement with Sure Start Central Link?


“I think everything’s pushed me and challenged me a little bit; I wouldn’t really go out and do it by myself, so everything’s been a bit of a challenge but an enjoyable one, especially the fundraising and the fun days. It’s all been a challenge to get up and learn things but we’ve got there in the end”


“Basically moving to Wigan was a big challenge, not being able to take anything with me apart from the kids. And even trying to get somewhere to live in Wigan”

Do you feel like you have been listened to during your time with the Children’s Centre?


“Yes, I think everything that we’ve spoken about is definitely took on board if we have a problem or issue with something, the Manager will always try and resolve the situation and we’re definitely listened to, 100%”


“At times yes, obviously with the move. But since I’ve been back I’ve approached the Link Worker about doing voluntary work but it’s going nowhere, there’s only so much I can do myself”

Is there anything else that you would like to portray in your case study?


“I’m glad that I’ve given Sure Start a chance because I don’t think a lot of people do. I think it’s got the wrong perception by people, I know some of my friends won’t come in because they think its liked to Social Services and that its only here for people who have got problems, which it’s totally wrong it’s not. It’s an absolutely fantastic place to come – it’s been brilliant for me definitely”


“I just think that the support that is in place when you first come to Sure Start needs to be carried on instead of just vanishing”


47

7.7 Focus Group (PACT) Members of PACT (Parents and Communities Together) were asked to take part in a focus group (Appendix 4) which aimed to gain an understanding of how Central Link had impacted upon and made a difference to:

• The Community

• Health

• Participation

• Safety

• Sustainability

The following pages show the comments of the group.


48

Community Focus Group (PACT)

What is it like now? How can it improve?

• Not enough stuff for kids 4 to 10 years

• More information • Need things for 4 to 10 year

olds to do after school and if there is, no-one lets you know

• We need help info to be either posted on leaflets or in local papers to let us know what’s going on in the St. Helens Area

• Youth services 4+ • More things for families with

disabilities • Not being told about services –

more information about what’s in the community

• Need for more youth groups (4-10yrs; 10-13yrs; 13-19yrs)

• Communication / information of what’s available

• Youth groups missing 10-16yrs • More information • More services for children and families

with disabilities • No community centres in the town

centre where parents and children can come together (i.e. exercise classes, mums group)

• More groups for 8 up for after school • More information on groups

• Donations of any Rainbows or Brownie Uniforms etc.

• TV adverts so we know what’s what and also letters home with school kids to let us know if anything free on

• Need a leaflet to post through the door with things that are going on in St. Helens

• What’s on in St. Helens FREE for both children and parents

• Need more info. from schools and the Council to be sent to family

• Leaflets through the door or sent home from school

• Send letters home from school about the services in community

• Leaflets through doors or letters home with children

• Advertising in the doctors and children’s centres

Who needs to be on board? Barriers?

• Local Authorities • Local societies and

organisations who represent groups with additional needs

• Need leaders. Someone/people who care and will work together for improving

• Council, parents, grandparents, churches, children

• Everyone; parents, volunteers, local business, health and social workers, councils, local authorities, charities, doctors, churches, dentist

• Everyone – Government – ME! • Volunteers, parents, local companies,

council

• No money….no adverts….no com. centres

• Funding for groups with additional needs

• Too far to travel when you got no car

• Volunteers and workers

• No funding • Funding • Money, money, money • Money – funding • No advertising • People caring – waiting

change


49

Health


• Sure Start made such a big difference, lovely to get out of the house and to feel like you’re making a contribution

• Attending children’s centre has improved my mental health and well-being. Having opportunity to talk to other parents, get advice, encourages me to leave the house and to walk more, to eat healthily.

• Yes I am much healthier and less bored

• Defo. helped me at Sure Start because I suffer from depression, but doing all the courses and being involved in PACT has been really good

• I feel healthy and happier. I feel like I am part of something and involved in the community. Meet friends, share and support

• Sure Start has helped a lot in my well being, people to talk to and gets you out of the house.

• More active and involved mental attitude and confidence has grown, always things to do when in Sure Start

• Summer holidays

• School holidays

• Activities for 4+

• Parent fitness class

• Parent would pay for crèche

• Exercise classes

• More cookery courses

• Baby yoga

• Kids keep fit

• More adult craft courses

• More walking as a group

Who needs to be on board? Barriers?

• Everyone

• Parents

• Carers

• Helpers

• Staff


50

Participation


• Through PACT

• Through Sure Start

• Not through school. Too hard/scary to apply PTA

• Schools and libraries don’t give enough info. to parents

• Community – No / PACT - Yes

• In Sure Start I get a say, everywhere else I feel left out

• Yes we get a say

• Feedback forms

• Evaluation forms

• Talking to staff

• Parent led advisory board

• Mission statement

• More communication

• More community centres

• Letters and leaflets

• More friendly, inviting advisory board

• To have a comments box

• More boards on wall to let us know if there’s things to do

• Provide more community centres in each area (i.e. town centre)

Who needs to be on board? Barriers? • Parents and carers

• Local Authorities

• Children

• Sure Start staff

• Carers

• Churches

• David Cameron and Clegg

• No one to listen

• Not enough community support from parents, agencies, business

• Cut backs!

• David Cameron not a nice man

• Government

• Coalition cut

• Councils under pressure

• Recession

• 10 Downing Street


51

Safety


• I feel safer in my home because of Sure Start, I also feel safe in my judgement

• Clean up dog poo

• I feel unsafe in my local area especially of night time

• I feel very safe in my new home, but outside still feel uneasy

• Clean up dog poo (Council)

• More community police

• Education e.g. Stranger Danger, Road Safety.

• In parks we need Park Keepers to stop all the dog doos and abuse

• Street lighting, more police, more street walkers or community support

• Media to be realistic in what they report

• Homewatch Groups

Who needs to be on board? Barriers? • Local Authority

• Stranger/Danger Days

• Police

• Schools

• Government

• Sure Start

• Parents

• Grand Parents

• Everyone really

• Council

• Funding

• Lack of involvement

• Government

• Bad people

• Money

• Negative media

• Funding cuts


52

Sustainability


• Keep attending (x 4)

• Raise Funds

• Keep parents involved

• Keep attending

• Get money fundraising

• Fight for what you want

• Keep coming to the groups

• Baby Yoga

• Exercise class

Who needs to be on board? Barriers? • Parents

• Staff

• Healthy choices

• Local Authorities


53

7.8 Interviews with Staff Three members of staff past and present were interviewed by the Parent Evaluators to ask them their thoughts on whether Sure Start Central Link has made a difference if so how has it made a difference and how did staff envisage it being maintained?

The main comments from these interviews are as follows:

“Sure Start has made a difference, giving parents a voice in a safe place. Sure Start is a sound foundation for children”

“Parents were invited to become members of the Advisory Board where more and more attended”

“It was initially difficult to get the views of targeted families due to the stigma of Sure Start, however once the Sure Start team was set up this became more successful”

“Sure Start should continue its original ethos; I would love to see Children’s Centres continue as there are always parents with no support”

“Central Link Children’s Centre is more successful than originally thought”

“Sure Start has evolved from liaising with families”

“Universal Services have strengthened the community”

“Originally people thought that Sure Start was for deprived families, people didn’t know what was out there”

“Sure Start has made a difference, the service is inclusive and people don’t get turned away”

“The role of parents in the Children’s Centre is of importance”

“Identifying families who need additional support, offering a good quality provision to make parents feel confident”

“Children’s Centres have a very important role in the community”


54

8 Conclusion & Recommendations

Family Time Groups

The recent OFSTED inspection draws upon the success of Family Time Groups: “Parents and children enjoy attending drop-in sessions and groups like Share, Funky Feet and the Musical Minis where they can join in the fun of learning through play alongside their children”

In a message to Centre Users the OFSTED inspection report states “we can see the Funky Feet group where physical activity is promoted is a great success as the attendance at this group has more than doubled” and “Chit Chat group was great fun and very supportive in increasing your understanding of the importance of play and how young children learn and develop”

A Parent that was interviewed by the Inspectors commented “I wouldn’t have managed without the help of the workers here”

These messages are reinforced by the parents and carers themselves as illustrated through the Family Time Group Evaluations. It is obvious that the Family Time Groups are very popular and much appreciated by parents/carers, grandparents and children alike. Parents/Carers have stated that they are willing to pay for all groups. The average price that they are willing to pay for a group is £1.92 per session.

Recommendation: Continue to provide family time groups for a nominal fee to help towards costs of running such groups. Continuously evaluate the groups to ensure that parents needs are met and that the required outcomes for children are achieved.

Community Questionnaire

The few respondents who have used the services of the Children’s Centre, in the main, stated that they were either satisfied or very satisfied with the level of service that they have received. Many felt that the services offered were good for children to interact and for parents to build friendships, and that it was good that advice and support was being provided without the need to actively seek it. However 75% of respondents did not know that such services were offered by Central Link and most agreed that the best way to encourage residents to take up the services would be to advertise more.

Recommendation: Market the services of the Centre more effectively.

When asked about first impressions, most felt that Central Link was a happy and friendly place to be and this impression had not really changed. However, some initially thought that the Centre was only open to more vulnerable families but now feel that it is an “invaluable service for all families”.

Most agreed that Central Link had made a difference to themselves and to their children in terms of confidence, health, keeping safe and being prepared.


55

Community Tea Survey

Although not many participants completed the Community Tea Survey, it is worth noting that those who did take part, claimed that they would like to see groups and activities in the Centre that were already actually being offered. Furthermore, there were calls for other agencies to become involved such as Health Services and Benefits Information, again, agencies which already have strong links to the Centre. These findings, further reiterate the need for more effective marketing of the services of the Centre as recommended above.

Case Studies

The two Case Studies included demonstrate the high level of support given by the Children’s Centre to families and children. However, one participant raised concerns about continuing support following initial involvement.

Recommendation: Ensure that the appropriate levels of support continue for parents.

PACT Focus Group

In terms of Community, the focus of the PACT Group seems to have been towards what is going on or happening in their local area. There are concerns raised that there is not enough for children and young people to do or if there is, this is not being communicated in the right way to parents and children. However, the group did recognise money/budgets as a major barrier to improving these elements of the community.

Recommendation: Communicate services and activities via schools – leaflets home with children or items in Newsletters (this is a direct recommendation from the PACT Focus Group).

When asked about Health – the group mainly stated that Central Link had made a difference to them, this, in terms of mental as well as physical well-being. Some of the main comments for how health could be improved mainly focused around activities for parents as well as children, for example, cookery courses, fitness classes and adult craft classes.

Recommendation: Develop more, or link with existing, adult classes with a particular focus on exercise as well as learning.

In terms of Participation, the group felt that through groups such as PACT, the Children’s Centre had given them ‘a say’ although there were some specific comments for improvement;

Recommendation: Develop a more parent led and more inviting Advisory Board. Have a Comments Box.

Overall, it is obvious throughout this report that Central Link is a much valued and needed part of the community. The services that the centre has to offer, together with the staff delivering those services are appreciated by most if not all of the parents, carers, grandparents, children and young people who have benefited from being part of the Central Link Family and to whom Central Link has most definitely ‘Made a Difference’.


56

9 Appendices


57

For the purpose of the tape, this is a case study for the Parent Evaluators Sure Start Central Link Evaluation Thursday 10th February. Everything that is said today will remain confidential and names will be changed for the report if you wish.

Case Study

I am Fern Jardine; a Student Social Worker on placement at Sure Start Central Link and my role is supporting the Parent Evaluators in collating this evidence.

I am Cathy Hankinson; Community Participation Worker at Sure Start Central Link supporting the Parent Evaluation Project.

For the purpose of the tape, please could you introduce yourself?

Would you mind if this case study is recorded?

Are you ok if we take some photographs during this?

To begin your case study, can you tell us about your children?

What was your perception of Sure Start before you became involved?

Did you go to any groups? What were these?

Was it your choice to become involved with Sure Start Central Link?

How would say that Sure Start Central Link has made a difference to you?

Have you done any training at the centre? Have you gained any accreditation?

Is anybody else working with you and your family?

Why are they working with you and your family?

Was this an option?

Have you been involved in how they work with you?

How do you think Sure Start Central Link has made a difference to your children/family?

What do you think you would have done had Sure Start Central Link not been around?

Have there been any challenges for you at any time during your involvement with Sure Start Central Link?

Is there anything that you would like to be done differently in the future?

Do you feel like you have been listened to during your time with the children’s centre?

Do you feel that your involvement with Sure Start Central Link has improved your self-esteem/confidence?

Is there anything else that you would like to portray in your case study?

Appendix 1


58

Central Link Children’s Centre

Are you a parent or carer of a child aged 10 or under?

We want to hear what you have to say!

Do you want change?

This is YOURSureStart Central Link wants to hear your views and opinions about the services they offer(ed) you and your children.

Children’s Centre!

We as a group of parents and carers have come together to form an Evaluation Group. We want to look at the services this children’s centre has provided to its family’s and the community over the past 10 years and ask ‘has it made a difference?’

If you would like to be entered into the Prize Draw you will need to return the completed questionnaire and THIS

YOUR ANSWERS TO THE QUESTIONS ARE CONFIDENTIAL

form in the freepost envelope provided.

(The forms will be separated immediately. Your name and address are for prize draw purposes only)

Closing date for all forms to be returned Wednesday 16th March

NAME:…………………………………………………………………………

ADDRESS:………………………………………………………………………

TELEPHONE NUMBER:………………………………………………

Help us to help you! Tell us what you think – have your say!

FREE PRIZE DRAW!

WIN A £20 ASDA VOUCHER!

1 in 20 Chance of winning!!!

Appendix 2

http://en.wikipedia.org/wiki/File:Surestart.png�

http://uk.wrs.yahoo.com/_ylt=A0WTf2tG5UFNUhIAFXpNBQx.;_ylu=X3oDMTBxZ2o4bzRqBHBvcwM0NgRzZWMDc3IEdnRpZANJMTIxXzcy/SIG=1k3vech6k/EXP=1296192966/**http:/uk.images.search.yahoo.com/images/view?back=http://uk.images.search.yahoo.com/search/images?p=drawing+family&b=43&ni=21&ei=utf-8&y=Search&xargs=0&pstart=1&fr=fptb-acer&w=280&h=400&imgurl=bisha.org/blog/wp-content/uploads/2009/04/oz_family_drawing.jpg&rurl=http://bisha.org/blog&size=27k&name=oz+family+drawin...&p=drawing+family&oid=c5ef77813cec41ba&fr2=&no=46&tt=282&b=43&ni=21&sigr=10lcqaqau&sigi=11vaq2ntt&sigb=13tb75lbg&.crumb=ittcQ.PMVSp�


59

Sure Start Central Link Children’s Centre

Parent Evaluators - Evaluation Project January 2011

About you and your family

1. Are you male or female? (please circle)

2. Do you care for, or have any children living with you? Please write their ages

1st child years 2nd child years

3rd child years 4th child years

Is anyone in your home pregnant?

3. Please tell us your postcode………………………………………………….

4. How long have you lived in the area?………………………..……………….

5. Who else lives in your home? Partner Your partners father

Your father Your partners mother

Your mother Others (please tell us)

6. Please tell us your ethnic origin……………...…………………………………

7. What is your first language?…………………………………………………….

8. Do you or anyone living in your home live with a disability or a disabling condition? (Can you please tell us who and what it is?) …………..………………………………………………………………………

9. Is anyone who lives in your home working?……………………………………

Appendix 3


60

Your Community

10. Do you use any of the following services?

Services

How often do you use the services for example once a week or more?

Satisfaction level

Very satisfied = 1

Satisfied = 2

Not satisfied = 3

1. 2. 3.

Health Centre / clinic

Walk in centre

Library

Church

Chemist

Play groups (please tell which one/s)

Social Care

Dentist

Job Centre

College

Any other?

Would you like to make any comments on any of these services?

…………………………………………………………………………………………………………………………………………………………………………………………………………………………

11. Is there anything you feel is missing that you would like in the area you live in?

……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Yes (Y) Response / comment


61

No (N)

11. Have you heard of Sure Start Central Link Children’s Centre?

12. What was your first impression of what Sure Start was for?

13. What are your impressions now?

14. Are you registered with Central Link Children’s Centre?

15. How did you hear about Central Link Children’s Centre? E.g. Health centre / clinic, friend, neighbour, leaflet, posters etc.

16. Have you told neighbours / friends / family about Central Link Children’s Centre?

17. Have you used any of the following Central Link Services?

Yes (Y)

No (N)

Satisfaction level

1 = very satisfied

2 = satisfied

3 = not satisfied

Please add any comments

Family Time Groups:

Chit Chat

Musical Mini’s

Zippy

Toy & Book Library

Health group

Tuesday Drop in at Windlehurst Cottage

Childminders group

Kitchen Gardens

Breast Buddies

Share


62

Shoots – food club

Happy hands

Children’s Voices group

PACT

Funky Feet

Tots Allotment

Baby massage

Other:

Community services:

Information and access to childcare

Health and Maternity Services

Jobseekers support via Job Centre Plus

Volunteering opportunities

Parenting advice and family support

Home visits

Training/Courses:

Parenting course

First Aid

Other

18. Can you state two benefits to your child of these services:

Comments


63

19. Can you state two benefits to you of these services?

Comments

20. Did you know these services were part of Central Link?

Y / N – please comment

21. How welcome do you feel when using services provided by Central Link Children’s Centre?

Always welcoming and friendly

Usually welcoming and friendly

Sometimes welcoming and friendly

Unwelcoming and unfriendly

No opinion

22. Thinking of all the Central Link services that you and your children have used, would you describe your feelings about them as?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

23. What form of transport do you usually use to get to Central Link?

Comments

24. How could Central Link Improve?

Comments

25. How could Central Link encourage residents who do not currently use the services to do so?

Comments


64

26. Can you say which of the following attract you to use the services? Comfortable surroundings

Activities for children

Staff always available

Refreshments are available

Play equipment is of good quality

Open at convenient times

Staff can advise on child development

Chance to find out what else is going on for children and families

Easy to get to

Northing else to do around here

Gain qualifications

Child care provided

Other – please tell us

27. Why do you not use Central Link Services?

28. What could Central Link do to encourage you to use the services?

29. Has using Central Link services and activities made a difference to your child/ren? Yes/no Please tick the boxes that apply to you.

A lot A bit Not much

Not at all

Feeling more confident?

Healthier?


65

Keeping safe?

Getting on better with other children?

Enjoying new experiences?

Learning new things?

Taking part in making decisions?

Better at coping with difficulties / changes?

Helping in the community?

Feeling more prepared for school?

Other?

30. Has using Central Link Services / activities made a difference to you? Yes/no Please tick the boxes that apply to you.

A lot A bit Not much

Not at all

Feeling more confident?

Healthier?

Keeping safe?

Getting on better with others?

Enjoying new experiences?

Learning new things?

Taking part in making decisions?

Better at coping with difficulties / changes?

Helping in the community?

Feeling more prepared for your future?

Other?

Would you like to make any other comments?

THANK YOU VERY MUCH FOR TAKING THE TIME TO ANSWER THESE QUESTIONS

Best wishes

Central Link Children’s Centre Parent Evaluation Team


66

PACT FOCUS GROUP

Has Sure Start Central Link Made A Difference ….

• To you • Your family • Your community

How do you feel about the community you live in?

• Why? • Do you feel it can be improved? • How? • Who would need to be involved?

• Do you feel Safer? Ask the questions above!

• Do you feel healthier? Ask the questions above!

• Have you taken part in training/ gained qualifications / gained employment? Questions above

• Have you enjoyed being part of the community? Questions above!

• Do you feel you get a say in your community? Questions above!

How do you think we could sustain / keep services in the community that you need?

Colour code post it notes

• Blue – who needs to be onboard? • Yellow what is it like now? • Pink - How can it improve? • Green – barriers

Appendix 4


67

Central Link Children’s Centre

Research Questionnaire

We are a group of Parents who use services at Central Link Children's Centre. We would like to evaluate the services that Central Link Children's Centre offers along with finding out what people would like from the Children's Centre in the future. We would really appreciate it if you would please take a few moments to answer the questions below. If you feel you do not want to answer a particular question please move on to the next one. All the information you give will be kept confidential, however we may use your answers for data analysis purposes.

1.Where you aware of Sure Start Children's Centres before today?

Yes No

How did you hear about your local Children's Centre? • Friend • Children's Centre Worker • Advertising - please tell us how • Other professional - please tell us who

2.Who do you think currently uses Children's Centres?

3.What do you think Children's Centres are for?

4.How did you get here today? • Walk • Own car • Public Transport • Other - please tell us

5.Do you feel it is difficult to get to your Children's Centre? Why do you feel this? What other agencies would you like to see in Children's centres

• Health services * Family Planning information advice • Job Centre * Benefits information advice • Police * Other - please tell us

Appendix 5


68

6.What support if any would you like for yourself and/or your Children?

• Help back to work session e.g. Interview techniques / completing a C.V Information advice

• Potty training • Weaning advice • Sleeping advice • Other - Please tell us

Please tell us what would encourage you to use Children's Centres Family Time groups and services.

Monitoring Information

7.Can you please tell us your post code

8.What is your Gender?

Male Female

9.What is your age?

Under 16 16-20 21-30 61-70 41-50 51-60 61-70 70years+

10.Do you or your Child/ren have a disability/disabling condition or special educational needs?

Yes No

11.How would you describe your ethnic origin? White UK Black African Indian Chinese

EU Black Caribbean Black other Bangladeshi Pakistani Irish Dual heritage Other.....................................

Thank you for your time


69

Participant no.

As Parents we’re evaluating the Central Link Family Time Groups and to help us provide the best service we can please take a few moments to complete this questionnaire. All your answers will be treated as confidential.

______

Gender of child (Please circle) Male / Female

Group Name:

1. Why do you attend this Family Time Group? Tick all that apply:

Convenient time [ ] Location is easy to access [ ]

Support [ ] For me to socialise [ ]

For child to socialise [ ] Selection of toys [ ]

If other please state: __________________________________________________

Please rate the following parts of the sessions by circling the word that most applies:

2.

Excellent Good Average Poor Very poor

Singing:

Comments: ____________________________________________________

3.


Snacks: if applicable

Comments: ____________________________________________________

4.


Toys:

Comments: ____________________________________________________

5.


Structured activities: e.g. crafts

Comments: ____________________________________________________

6.


Unstructured (free) play:

Comments: ____________________________________________________

Appendix 6


70

7.


Length of session:

Comments: ____________________________________________________

8.


Staff:

Comments: ____________________________________________________

9. Which professionals or agencies have you ever spoken to at these sessions for advice and support? Please tick all that apply:

Community support worker [ ] Speech and Language [ ]

Midwife [ ] Teacher [ ]

Counsellor [ ] Nursery nurse [ ]

Health visitor [ ] Specialist health visitor [ ]

Other (please explain): [ ] ___________________________________________

10. Which professionals or agencies would you like to see more of at these sessions?

Please tick all that apply:

Community support worker [ ] Speech and Language [ ]

Midwife [ ] Nutritionist [ ]

Counsellor [ ] Benefits advisor [ ]

Health visitor [ ] Dental advisor/hygienist [ ]

Teacher [ ] Nursery nurse [ ]

Employment/training advisor [ ] Specialist health visitor [ ]

Other (please explain): [ ] ___________________________________________


71

Please indicate your response to the statement by circling the comment that best indicates your feeling.

As a result of attending this Family Time Group……

11. my child plays better with other children.

Strongly agree Agree No change Disagree Strongly disagree

12. my child is more prepared to share toys with other children.


13. my child concentrates more on tasks.


14. Finally, does your child attend other (not Sure Start) structured play sessions? e.g. Church led

Yes No If yes please give details: __________________________________________________________________________________________________________________________________________________________________

Please feel free to make any further comments or suggest how we could improve the session:

_________________________________________________________________________________

_________________________________________________________________________________

15. Would you be willing to pay for this Family Time Group? _________________________________

How much would you be willing to pay?____________________________________________________

Thank you for taking the time to fill this questionnaire in.

The Parent Evaluators

parent evaluation project - - get a free blog here

Documents