part 1 coaching fundamentals - meetings & events and mentorin… · coaching and mentoring...

Coaching and Mentoring Fundamentals

Part 1 – Coaching Fundamentals

Fleur HeazlewoodManaging Director, The Stolmack Group

So what is coaching?

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There are many types of coach....

Sports coach

Life coach

Health coach

Business coach

Executive coachSkills coach

Business Consultant

Wellbeing coach

HR Manager

Coach / mentor

Who has had some experience with coaching in the workplace?

Career coach

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What we will cover in this session

What business / executive coaching is

How you can benefit from a coaching approach in your business

The Manager as Coach

Some coaching tools you can use

“A solution-focused, results oriented and systematic process

in which the coach facilitates the enhancement of work performance,

learning and personal growth of the (subject) individual”

Dr Anthony Grant, Coaching Psychology Unit, Dept of Psychology, University of Sydney

What is business coaching?

What does a business coach do?

Works with you privately to

provide objective, professional support to

improve your performance by helping you

enhance what you have

and acquire what you need.

Coaches....

set goals with you

plan with you

strategise with you

devise action plans

help you find balance

motivate you

and hold you accountable...

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Coaching vs. Mentoring?

A coach provides structure, foundation, & support for you to generate results for yourself.

A process of inquiry & skilful questioning

A mentor is an expert in a field, company or industry, who typically acts as a your advisor

Guide, advise, provide direction, workshop solutions using approaches and systems that have

worked for them in the past

A consultant will do a skilled job for you

A mentor will guide & direct you on the job

A coach will help you do the job yourself

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How you can benefit from business coaching?

The benefits of Coaching for you as an Individual

Assist with goal setting and prioritisation

Improve your on the job performance

Develop your potential

Increase your confidence and job satisfaction

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The benefits of Coaching for you as a Manager

Develop your communication & people management skills

Improve your performance as a manager

Improve your effectiveness as a manager

Increase satisfaction in your role

Improve performance of your team

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The benefits of Coaching for your Business

Improve manager/staff relationships

Reduce turnover of key staff members

Reduce absenteeism

Improve service to customers

Improve profit

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Types of Executive / Business Coaching

Executive coaching – targeted to the individuals needs

Leadership development

Skills development

Transition

Remedial

Team….

Can range from 6 sessions to ongoing support for 12 months

Internal / In–house coaching

Line manager

HR manager

The Manager as Coach

x

The ‘Boss’ Persuader Coach Laissez faire

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How does a manager adopt a coaching approach?

Is available for their team

Is reassuring and empathising when needed

Is listening and reflecting on what their staff says

Provides support for skills development

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How does a manager adopt a coaching approach?

Gives stretching but achievable challenges

Appropriately delegates responsibilities

Removes obstacles to productivity

Gives staff chances to be involved

Gives staff the chance to learn from mistakes

Coaching tools you can use

A Guide for active listening

Face the speaker – show them you are giving your full attention.

Minimize external distractions – phones off / away from the computer

Show you are listening - paraphrase their points to reflect understanding

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A Guide for active listening

Ask questions - to encourage, not discourage.

Keep an open mind – don’t interrupt - pause before responding - appropriately

Provide feedback - offer suggestions

Summarise – fully engage in the conversation and the outcomes

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A simple coaching process

Identification of issues

Set goals

Develop an action plan

Act

Monitor performance & reflect

Evaluation

Goal achievement & success

Change what is not working

Do more of what works



Set goals


Act

KPI setting

Annual Performance Plan


Act

Evaluation

KPI (goal) achievement & success


Do more of what works

Monthly employee review

Monitor performance & reflect



Set goals


Act

Evaluation

Goal achievement & success


Do more of what works Monitor performance & reflect

Coaching fundamentals - Bringing it all together!

Coaching enables you to achieve a better outcome than if you were to do it on your own

Benefits the individual, manager and organisation

Targets individual development needs

A coaching approach can be adopted by anyone at any time

A coaching process supports processes already in the business

Ultimately......who is the most effective coach?

YOU ARE!

For copies of this presentation or to learn more…[email protected]

part 1 coaching fundamentals - meetings & events and mentorin… · coaching and mentoring...

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