Datacenter Management Strategy Vision

ENABLING TECHNOLOGIES

Compute | Network | Storage

Monitor from a service view

Configuration Management

Virtualization Management

Addition Of Opalis To System Center Service Manager Enables Process Automation

IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow

Configuration Management

(Physical & Virtual)

End-To-End Monitoring

Server Compliance

Data Protection &

Recovery

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

Processes Within an IT Silo

Triage & diagnose

Integrate service desks with data center tools

Update CI and assets systems

Coordinate audit, compliance and change

Orchestrate lifecycle management

Patch , user on-boarding, password reset

Provision, verify, manage & retire

Provision, verify, manage & retire

Provision, verify, manage & retire

IT Silos Silo Processes

Time & Money – step by step

Open

ticket.

Populate

with data

gathered

Event

Validation

Gather CI

service

data, check

for known

outages

Update

event with

ticket # Resolve

incident

Update &

close ticket

& event Verify

Resolution

7 minutes 20 minutes 10 minutes 18 minutes

May require

escalation

and lag time

between

levels

3 minutes 7 minutes 3 minutes

How much total time?

68 minutes of work time

Triage Diagnose Escalate Fix Report

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

Processes Across IT Silos

IT Silos Cross-Silo Processes

Incid

en

t

Resp

on

se

Ch

an

ge &

Co

mp

lian

ce

Pro

vis

ion

ing

Virtu

al S

erv

ice M

an

ag

em

en

t

Clo

ud

Co

mp

utin

g

ROI – step by step

Open

ticket.

Populate

with data

gathered

Event

Validation

Gather CI

service

data, check

for known

outages

Update

event with

ticket #

Resolve

incident

Update &

close ticket

& event Verify

Resolution

1 minute 1 minute 1 minute 3 minutes seconds 1 minute seconds

Less than 8 minutes total time

Monitor

Ops Mgr

Alert

Check

Service

availability

Query

Related

CIs

Lookup

Scheduled

changes

Create &

populate

service desk

ticket

Update

alert in

Ops Mgr

Restore service

Verify service

availability

Update Ops Mgr

alert

Close service desk

ticket

Triage Diagnose Escalate Fix Report

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

Automated Processes

IT Silos VM Provisioning Process

Monitor

Service

request

Stop VM

Update

request

Update

request

Update & close

request

Clone new

VM

Update

properties

Remove from

Ops Manager

Test VM Deploy

Applications

Verify

Application

Add to

Ops Manager

Create CI Retire CI

Create

incident

Integration for Virtual Machine Manager 2008 R2 not yet RTM

Detach Storage

Detach Network Adapter

CY 2008 2009 2010 2011

System Center - Server Management Suite 2010 Capability & Pricing Changes

: Managing Server Lifecycle

Live host level virtual machine backup

In guest consistency

Rapid recovery

Virtual machine management

Server consolidation and resource utilization optimization

Conversions: P2V and V2V

End to end service management

Server and application health monitoring & management

Performance reporting and analysis

Patch management and deployment

OS and application configuration management

Software upgrades

Server Management Suite Datacenter (SMSD)

Management License

per 2-proc server Unlimited OSEs

per 2-proc Unlimited OSEs

Server Management Suite Datacenter (SMSD)

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

$0 incremental SMSD

Server Management Suite Licensing Principles

Simplification:

Maintain simplicity of alignment to Windows Server editions while expanding System Center server management capabilities

Cost Effective:

Continue to help drive costs down. Get More for less, to enable higher Server coverage with System Center management tools

Flexibility:

Enable flexible licensing that allows customers to adopt virtualization more broadly and faster

Service Manager License For Server Management Added To SMSE and SMSD

IT ANALYST COMPLIANCE AND RISK

Incident and Problem Change

IT BUSINESS INTELLIGENCE ASSET

MANAGEMENT PROVANCE

SELF SERVICE

INTEGRATED | EFFICIENT | BUSINESS ALIGNED

Opalis Technology Available with SMSE and SMSD License

IT Process Automation

Lower costs and simplify processes in

the datacenter through automation

Fast value with pre-packaged workflow

expertise and integration

Extends and integrates with System

Center today

Grant from the Opalis subsidiary for

Opalis technology to new and existing

SMSE / SMSD customers

New Capabilities Available to Server Management Suite Customers

SMSE / SMSD

Data Protection Manager

Virtual Machine Manager

Configuration Manager

Operations Manager

Previous

NEW in H1 2010

NEW in Dec 2009

With New Capabilities

SMSE / SMSD

Data Protection Manager

Virtual Machine Manager

Configuration Manager

Operations Manager

Opalis grant

Service Manager

• Opalis available to SMSE / SMSD customers via a grant from the Opalis subsidiary.

• Service Manager Server ML will be a new component of SMSE / SMSD when it becomes generally available.

• Both changes effective for Enrollment for Core Infrastructure (ECI) licenses

• Excluding ECI Standard which does not include SMSE or SMSD.

17

Increased Value and New Pricing

18

Service Manager

(H1 2010)

Helpdesk and IT Process

Solutions priced at $375

SMSE Price Increase • Get both Service Manager & access to IT Process

Automation for incremental price of just Service Manager ($375 Open NL ERP L&SA 2-year)

SMSD Price Increase • Get access to both new capabilities at a lower cost than

standalone competitive solutions.

Svc Mgr

= $1,569

SMSE: Manage 4 OSEs

at effectively $392 / OSE

SMSE

New Opalis

+$371 Svc Mgr

Opalis

SMSD: Manage 8 OSEs at effectively $328 / OSE

$2,620 =

+$1,123

SMSD

New

$0

*Pricing is Open NL ERP L&SA

2-years. Pricing for licenses

purchased through resellers is

determined by agreement

between the reseller and

customer. Actual prices and

payment terms may vary.

SMSD

DPM

VMM

Config Mgr

Ops Mgr

SMSE

DPM

VMM

Config Mgr

Ops Mgr

$0

= $1,198

SMSD pricing is for a

2-proc server

$1,497 =

SMSE

Old

SMSD

Old

Opalis

(Dec 2009)

IT Task Automation

Previous Opalis solution priced at

~$900 per managed server + $1,275 in value =

Timeline Product Introductions and Licensing Changes

SC ConfigMgr

Client ML

Per OSE or Per User

Core CAL

SC OpsMgr

Client ML

Per OSE or Per User

SC DPM

Client ML

Per OSE or Per User

Planned System Center Client Licensing

SC SvcMgr

Client ML

Per OSE or Per User

Client Management Suite

ECAL

1

2

3

SC ConfigMgr

Client ML

Per OSE or Per User

Core CAL

SC OpsMgr

Client ML

Per OSE or Per User

SC DPM

Client ML

Per OSE or Per User

Planned System Center Client Pricing

SC SvcMgr

Client ML

Per OSE or Per User

Client Management Suite

ECAL

3

4

1

2

Summary of Pricing and License Update

1. Service Manager Server ML will be added to the SMSE / SMSD when it becomes generally available.

2. SMSE / SMSD customers will have access to Opalis technology through a grant from the Opalis subsidiary.

3. Price for SMSE/SMSD will increase on August 1st 2010.

Resources

• Opalis product information

− www.opalis.com

− www.microsoft.com/pathways/opalis

• Service Manager product information

− http://www.microsoft.com/systemcenter/en/us/service-manager.aspx

• Server Management Suite Licensing

− http://www.microsoft.com/systemcenter/en/us/management-suites.aspx

This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

©2010 Microsoft Corporation