partner webcast – real time business integration insights with oracle soa suite service

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Copyright © 2015 Oracle and/or its affiliates. All rights reserved. |

Victor Ameh Oracle Fusion Middleware Technology Specialist Innovation and Modernization Center Partner Transformation Team, EMEA February 9, 2017 [email protected]

Empower your Business Owners and Executives

Integration Analytics Cloud

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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Program Agenda

Challenges for Line of Business Today

Introduction to Integration Analytics Cloud

Powerful Dashboards for the Business Owner

Insight Use Cases and Examples

Demo

Summary

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

Challenges for Line of Business Today Introduction to Integration Analytics Cloud

Powerful Dashboards for the Business Owner

Insight Use Cases and Examples

Demo

Summary

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2

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

• Business owners lack visibility and direct control into business processes

• Today’s data is stale. We need a view of the business in real time while we can still react to an issue

• Executives want to talk in their own language and want business level interpretation of steps in their processes in real-time

• Difficult to get a comprehensive view of the business across integrations

• Building custom views requires coding and re-deployment of integrations

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Challenges for Line of Businesses Today

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• Data warehouses and BI tools are best for historical data and analysis

• Application reporting tools will show you how each silo of activity is performing

• Most middleware approaches require code changes and re-deployment, resulting in time consuming QA cycles

• You need Integration Analytics to see how your business is performing in real-time – and to pro-actively tune activities

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Current Solutions Come Up Short

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Program Agenda

Introduction – Digital Business in the Enterprise

Introduction to Integration Analytics Cloud

Oracle Process Cloud Overview

Oracle Document Cloud Overview

Demo

Summary

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2

3

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Integration Analytics Cloud Real-Time Analytics for Business Owners and Executives

• Key Features – Business Monitoring of SOA Suite

applications and heterogeneous cloud and on-premises environments

– Define Business Milestones and Metrics from your browser with no coding

– Identify problems when they happen

– Facilitate business to IT communication

• Benefits – Real-time visibility into the business

– Puts business owner in control

– Provides early warnings to prevent business failure

– No costly development engagement

ON-PREMISES

Integration Analytics

PCS

SOA CS ICS

SaaS Apps

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Integration Analytics Cloud

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Integration Analytics at a glance - Model

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Define the Business Model

Map to Implementation

Analyze!

A business user utilizes the model designer to define the milestones and indicators that are most important for understanding the business.

Ticket Created

Problem Received

Problem Diagnosed

Ticket Rejected

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Integration Analytics at a glance - Map

1

2

3

Define the Business Model

Map to Implementation

Analyze!

After defining the business model, an architect uses a web-based tool to map each part of the model to a point in the implementation.

Create Service Request

Get Cust Info

Escalate

Assign

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Integration Analytics at a glance - Analyze

1

2

3

Define the Business Model

Map to Implementation

Analyze!

After activating the completed model, business owners can immediately begin to monitor their application using out-of-the-box dashboards

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• Insight Composer:

• Design a business model

• Define milestone

• Define indicators

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Analytics Without Limits Any app, any milestone, any metric

• Application to be monitored, e.g. ICS

• Define REST connection

• Define/map JSON payload

• Publish metrics via REST API

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Program Agenda

Introduction – Digital Business in the Enterprise

What Makes Oracle Cloud Unique for building your digital business

Powerful Dashboards for the Business Owner

Oracle Document Cloud Overview

Demo

Summary

1

2

3

4

5

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Oracle Business Activity Monitoring 12c

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IT Operations Business Users

Business User Data

Operational Metrics Real-Time Visibility

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• Very little training required and doesn’t require coding to build dashboards

• Easy for administrators to configure incoming data

• Provides the real-time view of the business data that continually updates without needing to refresh the browser

• Perfect for ‘Operations Center’ use cases

• Pre-integrated with SOA and BPM

• Pre-built dashboards that populate automatically for monitoring composites and processes

• Allows departmental users to build their own dashboards with little or no assistance from central IT

• End-users have ability to drill-to-detail, set values for parameters, configure their own filters

Oracle Business Activity Monitoring 12c

Easy To

Use

Native SOA

& BPM

Integration

Active Real-Time

Dashboards

Empowers

Business

Users

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Oracle Business Activity Monitoring 12c

Single application for

modeling, viewing &

administration

Multi-browser support :

IE, Chrome, Firefox and

Mobile support

Rich set of visualizations

Fine Grained Security:

Project, Query, View,

Dashboard and row level

security

Ease of Use for the Business Analyst

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Oracle Business Activity Monitoring 12.2.1

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Oracle Business Activity Monitoring 12.2.1

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Oracle Business Activity Monitoring 12c Configure Drilling Through Date-Time Hierarchies

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Oracle Business Activity Monitoring 12c Configure Drilling Through Non Date-Time Hierarchies

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Oracle Business Activity Monitoring 12.2.1 Sales Monitoring Demo (Drill-Across)

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Administration

Oracle Business Activity Monitoring 12.2.1 Administration

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Active Business Views (Change Without Refreshing)

Oracle Business Activity Monitoring 12.2.1

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Oracle Business Activity Monitoring 12.2.1 Parameters

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Oracle Business Activity Monitoring 12.2.1 Parameters

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Oracle Business Activity Monitoring 12.2.1 Parameters

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Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards

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• Pre-built BAM 12c dashboards that are populated automatically by your SOA & BPM 12c implementations

• Simply configure this option in Enterprise Manager (EM) and the data is sent automatically

• Separate “Logical Data Objects” are automatically generated which allows user to easily built their own dashboard using the same data

Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards

You must also be running SOA 12c or BPM 12c and must enable using Enterprise Manager (EM) before the SOA composite or BPM process is deployed!

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Oracle BAM 12c Differentiators

• Real-Time (Check a box to have reports update dynamically in real-time)

• Easy-to-Use (Doesn’t require knowledge of specific technologies)

• Scalable Underlying Infrastructure (WebLogic Clustering and High-Availability)

• Report Caching / Pushes out incremental changes to dashboard

• Extremely Customizable (Customize Titles, Fonts, Colors & CSS Skinning)

• Simple to Integrate with Oracle and non-Oracle products (Standards-based)

• Rich Library of Chart Types

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Insight use cases – AstraTeq Help Desk

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AstraTeq Help Desk Use Case

• Summary

– Heterogeneous help desk solution, using Oracle SOA Suite to integrate • Consumer Mobile App (Customer)

• E-Business Suite (Technician)

• RightNow (CSR)

• Service Virtualization

• Internal Orchestration Services

• External Services

• Goals

– Improve operational efficiency • Understand integration hot spots

• Minimize Escalations

– Establish real time metrics • Track paid support programs

• Measure resolution velocity

• Technician performance

• Identify high-maintenance products

• Surface regional support hotspots

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Solicit Feedback From Customer

- Solicit follow-up customer feedback via RightNow cloud service

SERVICE CLOUD

RightNow

Problem Report Status Updated in App

- Customer notified that problem has been resolved and ticket closed via a mobile notification

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Help Desk Integration Flow

Automated Analysis, Resolution & Sync

- Synchronize all data between EBS, RightNow, and integration schemas

SOA SUITE

RightNow

Automated Analysis and Escalation

- Apply routing and escalation logic based on front-line and customer- supplied metadata

SOA SUITE

Front-line Service Engagement

E-BUSINESS SUITE

- SR assigned to technician in EBS - Front-line review - Contact customer

Back-line Service Engagement

- Back-line service engineer provides advanced assistance to customer

E-BUSINESS SUITE

Initialization and Auto-Assignment

- Create incident in RightNow - - Qualify incident for service - - Invoke SOA orchestration - Initialize SR in EBS

SOA SUITE

RightNow

Customer Submits Problem Report

Customer determines that something is wrong with device, scans device ID and submits a problem report using custom mobile app.

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Out-of-the-Box Real-Time Dashboards

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• Answers the key questions your data warehouse / BI solutions are not built for: – need current info – requires cross system

data – no coding /

instrumentation

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Business Transaction Dashboard

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• OOTB search/filter, list view, detail

• Based on current, in-flight business transaction data

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Custom Dashboards to understand your business

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External BAM Dashboards

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External BAM Dashboards

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Reports for historical analysis – on prem only

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Insight use cases – Payments

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Payments API Enablement using API Platform Cloud Service: Key Personas

Julie Hynes Head of Payments

Gringott Bank

Julie looks for new ways

to monetize payments

processes by opening up

bank’s payment services

to FinTechs thereby

improving revenue and

margins.

David Watson API Manager

Gringott Bank

David needs to combine

information from DDA

systems with credit and

risk information systems

to create innovative APIs

for consumption by

FinTechs and corporations.

Peter Dixon Mobile Apps Developer

InnerCircleCars

Peter reviews the

Payment APIs published

by Gringott Bank and

uses them in the

InnerCircleCars mobile

application.

Jack Carlson Impulsive Buyer

End Consumer

Jack is the high net worth

buyer that is of interest

to both Gringott Bank

and InnerCircleCars as he

loves to buy luxury cars

in an impulse.

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“Gain insight into payments business and find options to grow revenue and margins”

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“Collaborative innovation with FinTechs through payments API management and Integration Analytics”

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Integration Analytics Provisioning Demo

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Learn More

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BAM OTN Learn More

http://www.oracle.com/technetwork/middleware/bam/learnmore/index.html

Oracle Business Activity Monitoring

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Q&A

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Victor Ameh Oracle Fusion Middleware Technology Specialist Innovation and Modernization Center Partner Transformation, EMEA Innovation and Modernization Center blog: http://blogs.oracle.com/imc Innovation and Modernization Center email: [email protected]

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Oracle Partner Hub EMEA Innovation & Modernization Center

[email protected]

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facebook.com/OracleIMC

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youtube.com/user/OracleIMCTeam

linkedin.com/groups/4535240

blogs.oracle.com/imc

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