Partnering for precision in Collateral Protection.

CUNA Mutual Group and State National Companies have

partnered to bring you Tracked Collateral Protection Insurance.

Minimal false placements and unnecessary notices. Fast, simple

claims processing. Easy program administration with minimal

paperwork. Timely refunds.

Between us, your Collateral Protection program runs like clockwork.

Between us, your Collateral Protection program runs like clockwork.

If you’re looking for a Collateral Protection Insurance (CPI) program

that runs like clockwork, look to CUNA Mutual Group and State

National Companies. We’ve formed an alliance to bring you the most

effective, efficient, and precise CPI program, tailored to the unique

needs of credit unions.

Over 100 years of combined experience. A proven commitment to

credit unions. The best CPI program in the market. These are the

advantages you gain when you entrust your Tracked CPI program

to the alliance between State National and CUNA Mutual Group.

The alliance delivers the reliability and responsiveness that you

demand from a CPI program. Our unmatched service, attention to

detail, and focus on your needs combine to bring you the greatest

overall protection value. We are equally committed to your member

relationships and your program’s success. When you choose the

alliance, you’ll have access to the experienced relationship and

program specialists you need to make your program a success.

Commitment and focus.

The alliance unites CUNA Mutual—the leader in credit union

advocacy—with State National—the industry leader for and only

company solely focused on CPI.

A leading provider of financial services with a long history of

supporting and investing in the credit union movement, CUNA Mutual

understands the values important to credit unions. We value the trust

credit unions place in our ability to provide stable and competitive

products and services that benefit the financial well being of credit

unions and the members they serve. CUNA Mutual’s dedicated

Sales Executives and Account Consultants support the alliance by

answering your questions, performing an assessment of your CPI

needs, and remaining your first point of contact throughout the

entire sales process.

With over 400 people dedicated exclusively to CPI, State National

has a proven track record of consistent growth and exceptional

performance. As the agent, program administrator, tracking

company, and underwriter, we are your single-source CPI provider.

With hundreds of credit union clients coast to coast, we know what

it takes to run a quality, sustainable CPI program.

Responsiveness and accuracy make a difference.

Speed and responsiveness create informed members and reduce work for your staff.

Insurance information is processed in real time to ensure your members are contacted only

when necessary. All incoming mail is processed 24 hours before force-placed certificates are

generated. Faxes are updated in two hours, and online submissions are processed within

24 hours so that your claims are paid in a matter of days.

The reassurance of a guaranteed program.

State National provides a consistent experience for credit unions and borrowers by including

written service standards in each contract, committing to meet defined goals for data entry,

EDI, claim settlement, call center performance, and other important areas. State National

fully guarantees each alliance contract with a broad indemnification agreement that offers

indemnification for losses, claims, damages, liabilities, actions, costs, or expenses that your

credit union may incur.

Customized programs that meet your needs.

Tailor your program to meet your needs. With the alliance, you can truly customize coverages,

deductibles, rates, limits, refund methods, certificate terms.

Complete transparency of programs and processes.

Access every member interaction. With the alliance, you can listen to recordings of your

members’ phone calls, view every notice sent, and even review your members’ phone numbers.

Gain complete control and oversight with monthly reports that capture every detail of your

program, and regular meetings that give you the opportunity to discuss your program’s

performance.

In-house underwriting for agile control.

As the underwriter for the alliance, State National has eliminated third-party commissions and

settlement limits. It controls all state filings and is responsive when helping credit unions deal

with extraordinary situations.

Exceptionally secure in every way.

“A” (Excellent) rated by AM Best, State National is financially secure. Its IT network is certified

by McAfee. Stringent, in-depth Types I and II SAS 70 audits assess the effectiveness of internal

controls over CPI-specific processes. In the event of a disaster, a business continuity plan offers

you the reassurance that State National will continue to serve you seamlessly.

Speed and responsiveness create informed members

and reduce work for your staff.

Confident. Controlled. Customized. Connected.

Confident. Controlled. Customized. Connected.

High-tech, high-touch tracking.

With InsurTrak, you enjoy the ease of online access—

backed by the reassurance of live support.

High-tech, high-touch tracking.

InsurTrak—advanced technology keeps it simple.

Created specifically for CPI, InsurTrak is State National’s powerful,

easy-to-use system for comprehensive online CPI management and

administration. It offers intuitive, state-of-the-art capabilities to

help you manage your program. InsurTrak’s secure website gives

you real-time access to your borrowers’ most current insurance

information 24/7/365.

Convenient account access.

With one click, view complete borrower account information—

including current insurance carrier, effective dates, and deductibles—

on one convenient screen. Check detailed claim status and

management reports. Review the transaction page for the entire

insurance history, with viewable PDF files of any notices sent to your

borrowers. InsurTrak also keeps a detailed log of all interactions with

each borrower—and even lets you listen to recordings of all inbound

phone calls your borrowers make.

Quick, easy claims filing.

Simply choose the type of online claim form you want to file, and

InsurTrak will automatically pre-fill required information to help save

you time. Each claim is automatically linked to appraisal photos,

settlement worksheets, and other important claim information. You

get a complete evaluation of each claim, including the net pay-off

computation and settlement option, along with instant access to

the status of skip claims. Instant email notifications alert you at

critical points in the claims process, including when appraisals

are completed or a settlement is reached.

Easy online insurance submission.

With InsurTrak, you electronically submit a borrower’s insurance for

online review—there’s no paperwork to fax or mail. State National

verifies the insurance, posts updates, and emails you if it uncovers

any discrepancies during the verification process.

Comprehensive, in-depth reporting.

Manage your program better with InsurTrak’s suite of detailed reports

and summaries that arm you with up-to-date information about your

borrowers. Comprehensive cycle reports help reduce the time your

staff spends administering your program by showing which borrowers

are receiving notices. See all billing actions in one easy-to-access

summary report that provides a detailed history and regular premium

billing data.

For more information about protecting your collateral, to request

an in-depth analysis of your current CPI program, or to inquire about

other CPI solutions, call your CUNA Mutual Group Sales Executive

at 800.356.2644.

“ Even though InsurTrak is intuitive and easy to use, I have confidence

knowing that I can always talk to a live person to resolve any issues.

That’s important to me.”Hazel Pleasants

Members Credit Union

P.O. Box 391 5910 Mineral Point Road Madison, WI 53701-0391 800.356.2644 www.cunamutual.com

1900 L. Don Dodson Drive Bedford, TX 76021 Ph: 888.525.5977 Fax: 877.400.8686 www.statenational.com

State National Insurance Company underwrites all coverages and endorsements available through the CUNA Mutual/State National Tracked Collateral Protection Insurance alliance in all states except Texas where National Specialty Insurance Company also provides underwriting services. Product availability and features may vary by jurisdiction and are subject to actual policy language.

CP-0110-28CE ©CUNA Mutual Group

CUNA Mutual Group and State National Companies have formed an alliance to provide Tracked

Collateral Protection Insurance (CPI) to credit unions. The alliance unites CUNA Mutual’s expertise in

serving credit unions with State National’s specialization in tracked CPI. State National, a privately

held company with clients nationwide, was one of the first providers of CPI, and is the only insurance

carrier in the nation specializing in CPI. As an insurance carrier, State National is licensed in 50 states

and D.C., and rated “A” (Excellent) by A.M. Best. For more information about the alliance, contact your

CUNA Mutual Sales Executive at 800.356.2644.