partnering with pilibaba.com
TRANSCRIPT
Content
Who is Pilibaba1
What can Pilibaba do for Global eCommerce Companies2
China E-Commerce: Opportunity and Challenge3
FAQ4
Content
Who is Pilibaba1
What can Pilibaba do for Global eCommerce Companies2
China E-Commerce: Opportunity and Challenge3
FAQ4
Pilibaba®
A new solution combining localized: PAYMENT
LOGISTIC
MARKETING
AFTER SALES SERVICE
allows you to sell and deliver products diretly to Chinese customers through your existing e-commerce website.
One Stop Soluation for Global eCommerce Companies to China
Who is Pilibaba
Chinese Consumers Western eCommerce Sites add items to cart Pilibaba Checkout
1 2 3
Pilibaba provides a smart API allows your existing e-commerce site accept RMB payment and provide ship to China service instantly
User experience flow chart
1 LOCAL PAYMENT SOLUTION
with PILIBABA,Chinese shoppers pay in RMB using their Pilibaba account and Pilibaba remits payment to merchants in their choice of 12 major foreign currencies via more than 180 international financialinstitutions.
2 LOCAL LOGISTIC NETWORK
a low-cost, hassle-free way to offer fast, efficient and reasonably priced door-to-door shipping to Chinese consumers. All customs duties are calculated at checkout to ensure efficient customs clearance.
One Stop Soluation for Global eCommerce Companies to China
today's consumers are no longer limited by geography:
they want international products, but
a local and familiar shopping and payment experience.
One Stop Soluation for Global eCommerce Companies to China
Official website add items Usual Checkout way
1 2
go to bank apply for an international card,take 2 weeks
apply and activate PayPal account need extra 3 days
5
3rd partyTransport company
4
order placed
63
go to local 3rd party apply for shipped to address
7
9
11108
fill in addressChinese Consumers
high risk for lost parcels and expansive with long delivery timetake2-8 weeks
Chinese Consumers
Usual experience for Chinese customers
Pilibaba Checkout
54
Chinese Consumers
Official website add items
1 2 3
order placed
Pilibaba experience for Chinese customers
Chinese Consumers
5 Steps only
11 Steps
7-10 days delivery
10-60 days delivery
VS
One Stop Soluation for Global eCommerce Companies to China
Who is Pilibaba
Reason 1:Chinese User friendly
Reason 2:Optimize the TAX and SHIPMENT cost
Reason 3:Chinese bank cards accept
Chinese Consumers Western eCommerce Sites add items to cart Pilibaba Checkout
1 2 3
Pilibaba increases your online sales in China via a better Chinese-friendly user experience on checkout process and optimize the Tax and Shipping cost
User experience flow chart
One Stop Soluation for Global eCommerce Companies to China
Who is Pilibaba
Pilibaba Solution:Revolutionizing Global E-Commerce
LOCAL MARKETING CHANNELS
spread your brand awareness &drive sales
LOCAL PAYMENT SOLUTION
shopping on your official website.&accepting Chinese bank cards
SEM / Social / Network / Display / DM.
1.3Bn Chinese coverage
LOCAL LOGISTIC NETWORK
direct ship to China&cheapest price in the market
Chinese forms prepared tax, custom clearance 100% transportation insurance
LOCAL AFTER SALES SERVICE
24/7/365 after-sales service center
with mandarin speakers for any enquiries and pre-treate dispute parcels / orders
1 2 3 4
One Stop Soluation for Global eCommerce Companies to China
Pilibaba is your localization strategic partneras we connect you with Chinese as a Chinese
Why do you shop overseas?
"For the good of my babies, I would like to shop for quality products from overseas brands."
-- YuXin Chen
"I would like to shop for luxury/great brands which are less expensive overseas."
---Ming Wu
What do you look at when you shop from overseas sites?
Content
Who is Pilibaba1
What can Pilibaba do for Global eCommerce Companies2
China E-Commerce: Opportunity and Challenge3
FAQ4
One Stop Soluation for Global eCommerce Companies to China
Customer service is always one of the biggest concern in oversea online shopping. Pilibaba is the only partner who complement this area and provides 24/7/365 Mandarin specialists for your Chinese customers for any questions including but not limited to,
Website experience,
Dispute orders,
Return service center,
Tax and custom clearance,
Recall products,
Direct shipment,
And more…
What can Pilibaba do for Global eCommerce Companies
Pilibaba equip your eStore with 24/7/365 customer service center in China
One Stop Soluation for Global eCommerce Companies to China
"Zero Risk oversea shopping-零风险海外购物" :100% transportation insurance for free and customers can track packages status through Pilibaba website so they always know where their package is.
User friendly: provide a better user experience for Chinese users when they fill in the address(in Chinese) and at the time of payment
Directly shipment-Cheaper, Faster & Safer: Pilibaba’s exclusive custom clearance channel ensures that your goods gets to your customers 7-14 days faster than regular shipping.
Pilibaba achieve the highest satisfaction from customers throughout the delivery
What can Pilibaba do for Global eCommerce Companies
One Stop Soluation for Global eCommerce Companies to China
We estimate there will at least additional 3,000,000 visits per month, 500 orders per day ($15MM revenue per year) with our tailored made marketing plan, including but not limit to: Featured retailer/product page in
SEM/Social/Display/DM digital campaign in top Chinese sites, such as Baidu.com,wechat
Customized emails/SMS to Pilibaba.com members as well as other strategic partners consumers
Over-sea shopping BBS (10MM members)
Members from over 30 certified banks in China (5MM members)
Popular parents/baby sites (80MM members)
Pilibaba is the only partner that guarantees your sales through marketing and advertising investment
http://www.pilibaba.com/hotSale
http://www.pilibaba.com/hotSale
What can Pilibaba do for Global eCommerce Companies
One Stop Soluation for Global eCommerce Companies to China
Profit from an alternative payment method
We are not trying to replace your existing payment methods, but it is always a good idea to expand customers and give your customers a different choice. Pilibaba solution is the best alternative way of payment and shipment for potential customers.
There will only be additional transaction/revenue by partnering with Pilibaba
One Stop Soluation for Global eCommerce Companies to China
How Pilibaba system works once consumers click button...
Pilibaba Checkout Chinese ConsumersOfficial website add items order placedChinese Consumers
One Stop Soluation for Global eCommerce Companies to China
How Pilibaba system works once consumers click button...
Smooth direct to Pilibaba payment page Confirm personal information and home address (all in Chinese forms,which are familiar and better use-experience for Chinese users)
Pilibaba receive order & products information from your website and convert the product price into RMB currency and calculate out optimized tariffs and freight cost in a gross price for customers
Chinese customers complete the whole process with a very familiar and user-friendly experience once shopping on a western website
Pilibaba confirm transaction and push order confirmation to your system.All you need to do is shipping package to one of our designated in-country distribution centres and Pilibaba takes care of the rest!
Accept Chinese bank cards to complete payment
Pilibaba converts received RMB into your local currency in your Pilibaba Account. Log in your account to view all your history transactions and withdraw money to your bank at any time
Content
Who is Pilibaba1
What can Pilibaba do for Global eCommerce Companies2
China E-Commerce: Opportunity and Challenge3
FAQ4
Dive Into China E-Commerce From Your Home MarketA New Way for Global Sellers to Connect with 1.3 Billion Chinese Customers
One Stop Soluation for Global eCommerce Companies to China
China led the world for both B2C and C2C online purchases
US$33 billion on overseas websites in 2013
market between$420 billion and $650 billion in 2020
632 million users in 2014
One Stop Soluation for Global eCommerce Companies to China
" eCommerce sites that are trying to enter Chinese market are facing greater challenges than traditional 500 companies, as users' experiences and localization really counts in internet. It is also very important for them to adjust target and product strategies according to local supervision policy as well. "
--- Nanpeng Shen(沈南鹏) ,Sequoia Capital(the best Chinese investor ranked by Forbes)
The Challenges for E-Commerce sites entering China
Pilibaba®
A new solution combining localized: PAYMENT
LOGISTIC
MARKETING
AFTER SALES SERVICE
allows you to sell and deliver products diretly to Chinese customers through your existing e-commerce website.
One Stop Soluation for Global eCommerce Companies to China
Pilibaba supports over 95% of Chinese debit and credit cards and gives merchants the flexibility to convert RMB Payments into either USD, EUR , GBP or other 12 foreign currencies
Global Logistics CoveragePilibaba's logistics centres cover over 20 countries across Europe, the Americas and Asia. Our systems are connected with China's Customs department ensuring your goods are safely and quickly delivered to your customers in China.
12 main currencies supported
1.3 Billion
Chinese customers coverage
Facts of Pilibaba
One Stop Soluation for Global eCommerce Companies to China
HQ in Offices in:
China Australia France UK USA
Australia
France
UKUSA
Pilibaba Network
China
Content
Who is Pilibaba1
What can Pilibaba do for Global eCommerce Companies
2
China E-Commerce: Opportunity and Challenge
3
FAQ4
One Stop Soluation for Global eCommerce Companies to China
1.WHAT IS PILIBABA SOLUTION?PILIBABA is a solution combines payment, marketing and logistics support to make it easy for Western brands and retailers to sell directly to Chinese consumers from their existing e-commerce websites.
Frequestly Asked Questions
2.HOW DO WE INTEGRATE PILIBABAPAYMENT INTO OUR SITE?There are multiple ways for merchants to integrate the PILIBABA payment option into their existing website. Your IT team can add the PILIBABA API to your checkout or engage a Payment Service Provider (PSP) to help you with the integration work.
3,HOW MUCH DOES THIS COST?The only fee PILIBABA charged is 4.4% of each successful tranactions.No setup fee,no other hidden fee.
4,WILL YOU HANDLE SHIPMENT OF MERCHANDISE TO END CONSUMERS?Merchants ship the merchandise to a designated local warehouse. The PILIBABA logistics partner will be responsible for shipping the order directly to the PILIBABA customer’s address. PILIBABA will handle addressing, which can be problematic in China, and customs clearance.
5,WHAT ARE THE BENEFITS OF INTEGRATING WITH PILIBABA PAYMENT SOLUTION?Payment localization is vital to reach Chinese consumers. In China, Credit card users only account for 15% of the market and Chinese users Need to apply for a dual-currency credit card to shop on a Western website.
6,HOW DO YOU HANDLE FRAUD?PILIBABA payment solution has stringent controls to avoid fraud. In fact, consumer fraud is much lower on PILIBABA platform than with credit cards because of the stringent controls PILIBABA payment solution puts in place.
7,WHEN WILL MERCHANTS RECEIVE PAYMENT?PILIBABA payment solution settles payment with merchants based on a mutually agreed timeframe.
One Stop Soluation for Global eCommerce Companies to China
Frequestly Asked Questions
8,HOW WILL PILIBABA PAYMENT SOLUTION HELP MERCHANTS TO MARKET MERCHANDISE TOMILLIONS OF CHINESE SHOPPERS?We work with our merchants on customized co-marketing programs to drive traffic and conversion.
9,DO I NEED TO HAVE CHINESE CONTENT ON MY WEBSITE?Many Chinese shoppers who shop on Western websites have basic English knowledge, or use online translation tools. We suggest that merchants begin by translating important navigation tools, and gradually addon other sections, such as product and brand Information.
10,DO WE NEED LOCALIZED CUSTOMER SERVICE?The PILIBABA customer service team in China will help shoppers with order status and payment questions.
11,HOW DO I RESOLVE CUSTOMER COMPLAINTS AND DISPUTES?PILIBABA will work with merchants to help customers resolve complaints and disputes that are related to merchants’ orders. PILIBABA customer service team can help with complaints related with payment or logistics services that are provided by PILIBABA gateway.
12,WHAT IF I ALREADY SELL MY PRODUCTS IN CHINA? IS THIS A THREAT TO MY EXISTING BUSINESS?With Internet access, the Chinese customer has quickly become a global customer. Today’s Chinese consumer already shops online across borders.
One Stop Soluation for Global eCommerce Companies to China
Frequestly Asked Questions
13,HOW ARE DUTIES AND CUSTOMS HANDLED?Customs duties are included in the final price of the order to ensure efficient customs clearance.
14,HOW ARE RETURNS HANDLED?PILIBABA will help customers with retuen shipment if the request is approved by merchant.
for More Information:[email protected]
©Pilibaba