Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain Lodge Transitional Living/Learning Center Administrative OfficesWELCOME!

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Company Vision: Treating all clients with dignity and compassion

• Social Integration Model• The program at Pasadena Villa revolves around a

comprehensive plan of education, support and therapy. All residents have a primary therapist who coordinates a myriad of individuals and group activities; assisting clients in making real gains toward independent living.

• Structured and supervised social activities and traditional psychotherapy, form the core interventions

• Every activity must be looked at as an opportunity to provide therapeutic services that increase social functioning

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Customer Service through Social Integration

Opportunities include: clean and organized personal and group living areas, good personal hygiene, proper meal time behavior, staff eating with residents, basic socialization skills, staff modeling for residents, social contracts and schedules, conflicts and conflict resolution.

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Governing Board

David Nissen, MBA- Managing Director George Kachmarik, LMHC- Clinical

Director Valerie & Mike Williams, Facilities

Director

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OUR PROMISE TO OUR EMPLOYEES

At Renaissance Healthcare Group, our professional staff members are the most important resource in our care and service commitment to our clients/residents.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize professional talents to the benefit of each individual and the company as a whole.

Pasadena Villa Network of Services fosters an environment where professional excellence is valued, quality of healthcare is enhanced, individual needs are anticipated and the Pasadena Villa experience is strengthened.

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Renaissance Healthcare group organizational chart

Governing BoardKachmarik-Nissen– Williams

Culinary Manager Clinical Services Manager

Therapist & Interns

Culinary Staff

Recreational & Expressive Therapists

Nursing Staff

Facilities & Fleet Manager

RCC’s & Direct Care

Staff

Medical Staff

Corporate Administrative

Services

Housekeeping Staff

Pasadena Villa, L-II RTF, #8591—Pasadena Villa Lake Highland, L-IV, #8635—Pasadena Villa Summerlin, L-IV, # 8634

Smoky Mountain Lodge, L000000007230

Administrator

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Company Products/Services

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Who We Treat

Schizophrenia/Schizoaffective Bipolar with Psychosis Anxiety Disorders Asperger’s Syndrome Co-occurring substance abuse and addiction

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Referrals: Where Residents come from

Hospitals Other facilities Internet Education Consultants Mental Health Professional

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Telephone Protocol

Telephone protocols and courtesy RingCentral and Admissions Taking a message/Emailing messages

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Pasadena Villa Network of Services

Customer Service Standards

Our promise: Always make our clients/residents feel welcome Always provide a room that is clean, fresh and

organized Always respond promptly to any need that our

clients/residents might have Always give our clients/residents the service you

would like to have Always treat our clients/residents the way you would

like to be treated Always make sure our clients/residents feel they made

the right choice by choosing our program

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Policy & Procedures

Critical Policy Review:– Reporting abuse or neglect to Clinical Team– Complaints and grievances to Clinical Team– Incident reporting– Staff/Resident Boundaries

Policy & Procedures Manual

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HIPAA Compliance

Overview Access to Best Notes

– User names

Notice of Privacy Practices– Limits on Use of Protected Health Information

Confidential Communications: Email, Computers, Phone calls, Written releases

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Resident Rights

Complaints and Grievance: How and where to address

Resident Rights and Responsibility review/posting (glass case)

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Resident Management

Emergency Medical Procedures Management of Aggressive Behavior

– Verbal de-escalation– Avoid power struggles– Setting limits– Calling for assistance– Crisis Prevention and Intervention

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Human Resource FAQ’s

ADP online Pay periods and paydays

– Scheduling, overtime, – EZ Labor timekeeping/timesheets– Expense Reports and reimbursement

Job descriptions Performance evaluations Appropriate attire Smoking Policy Supervisor’s role

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Benefits

Health/dental/vision options Supplemental Insurance Paid Time Off 401K Training and Development (CEUs)

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Workers’ Compensation Injury Reporting

1-800-553-4681 to open the First Report of Injury Allows for immediate physician referral and authorization of

initial medical treatment Be prepared with:

– FACTS REGARDING THE INJURY.– PERSONNEL INFORMATION: Social Security Number,

Date of Hire, Date of Birth, etc. For all life threatening emergencies CALL 911 immediately

before reporting your claim!

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Employee Policies

Company property– Vehicles, computers, credit cards, keys, etc.

Communication– Computer usage, cell phones, social networking

Workplace violence Sexual harassment Disciplinary procedure Drug free workplace

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Employee Resources

Employee Handbook & Policy Manual Employee Attestation

– Resident Rights/Resident Responsibilities Website: employee login Job Description Essential Learning Best Notes

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Safety Policies, Information & Tour

Safety Manual & Policy Review Location of First Aid Kits Designated Smoking Areas (residents only) Fire alarm system (locations) Fire Extinguisher (locations) Evacuation procedures & fire drills Safe meeting point area Mechanical room - MSDS Inclement Weather: Weather Radio Company Vehicles

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