passbook passes | get inside your customers wallet | mobile wallet loyalty programs

70
The Mobile Game Has Changed .

Upload: wifi-adexchange

Post on 17-Jul-2015

240 views

Category:

Business


1 download

TRANSCRIPT

Page 1: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Mobile Game

Has Changed.

Page 2: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 3: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 4: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Time Warp back to the year of 1887…

Page 5: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 6: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source:

Coupon Sherpa

Page 7: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source:

Coupon Sherpa

Page 8: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source:

Coupon Sherpa

Page 9: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source:

Coupon Sherpa

Page 10: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source:

Coupon Sherpa

GROUPON

Page 11: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 12: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 13: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Local Budgets Are STILL Being Misspent

Page 14: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Local Marketing

Budgets Pros Cons

Paper Physical copiesThrown away easily Inefficient distribution

Extremely low yield

EmailRelatively low distribution cost

Wide reach

Spam filters

EDM writeup is time consuming Low yield

SMS Direct reach to customers’ phonesExpensive

Static

APP Can send personalized messages

Expensive

Constant maintenance

App fatigue

Mobile Website Easy browsingLimited to browser

Pull not push (no notifications)

FacebookSocial media engagement

Large community

Minimum measurement metrics

Less effective

Can be high cost

Page 15: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 16: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 17: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

We Have To Change The

Way We Market

Page 18: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 19: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

What Is The Single Most Important Factor

For Any Long-Term Profitable Business?

Page 20: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Loyalty.

Page 21: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source: Forrester Research, 2014

Page 22: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source: ciceron.com

Page 23: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source: ciceron.com

Page 24: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Source: ciceron.com

Page 25: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

94% loyalty program members want communications

from the programs they participate in

68% of consumers say that they spend more when

participating in Loyalty Programs

67% of consumers say they would join a loyalty

program if they can sign up instantly

Key Takeaway: Well constructed loyalty programs lead to increases in spending.

The Current Situation

Page 26: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Current Situation

Page 27: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Current Situation

Page 28: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Loyalty.

Page 29: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 30: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Passbook app keeps all in one place, letting you scan your iPhone

or iPod to do things like purchase and redeem:

• Airline boarding passes

• Movie tickets

• Gift cards

• Loyalty Cards

• Coupons

• And much more!

All iPhones come with an App called “Passbook”

Page 31: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 32: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

How People Use Passbook

Page 33: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Android Had It YEARS Ago!

Page 34: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Android Users Can Use Passes Too!

Page 35: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Android Users Can Use Passes Too!

Page 36: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Android Users Can Use Passes Too!

Page 37: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

BlackBerry & Windows Phone Too!

Page 38: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Digital/Mobile Wallet

Electronic device that allows

individuals to make electronic

transactions (not always currency,

i.e. coupons, tickets, rewards)

Online/Virtual WalletProgram or web service that allows users to store and control online shopping information details in one place (login info, password, address, credit card)

Definition of “Mobile Wallet”

Page 39: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Beginning of a Revolution

• Mobile wallet is not just about ‘payments’

• A mobile wallet is all your wallet content

(payment and nonpayment items) that

can be organized, stored, and accessed

on your mobile device.

• It keeps your loyalty cards, retail coupons,

stored value cards, stamp cards, event

tickets, and more all in one place.

Page 40: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

The Beginning of a Revolution

• No more misplaced cards or

looking for coupons at checkout

• Mobile wallet is the new direct

marketing channel!

• Increased customer convenience,

engagement and interaction

• Enhancing brand recognition…

• “Loyalty 3.0”

Page 41: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

THIS WILL DISTRUPT

LOYALTY MARKETING

Page 42: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

How it works

Page 43: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Step 1: Create Your Pass

Types of Passes:

• Coupons• Store Cards• Membership Cards • Event Tickets• And More!

Custom brand your passes

Page 44: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Step 2: Distribute Your Pass

Distribution of your passes is easy!

Consumers can add passes by:

• Visiting a URL• Scanning a QR code• Clicking a URL in an email• Social Media sites• Tapping NFC Tags • SMS messages• The options are endless!

Page 45: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Step 3: Engage Customers

We can setup automatic delivery of custom lockscreen notifications to customers who have your pass in their mobile wallet and are within a defined area.

Engage customers by delivering highly targeted lockscreen alerts based on their geo-proximity to the store.

GPS & BEACONS

Page 46: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Step 4: Pass Validation

When a customer tries to redeem a pass simply scan the QR or bar code with any smartphone at checkout to confirm the transaction.

This allows for the validation or update of pass balance via a secured staff mobile portal.

Page 47: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Step 5: Track Analytics

Use will provide detailed Analytics to continually track your mobile wallet campaigns.

You can also provide reports to show such things as, pass distribution, engagement and more.

Page 48: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Customer Experience

Page 49: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 50: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

iPhone User

Experience

Page 51: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Android User

Experience

Page 52: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Try It Yourself!

Page 53: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 54: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Types of Passes

Page 55: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Types of Passes

Page 56: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 57: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Distribution

Page 58: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 59: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

What are iBeacons?

iBeacon is Apple's implementation of Bluetooth

technology to create a different way of providing

location-based information and services to

iPhones and other iOS devices.

Page 60: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

How Do iBeacons Work?

Beacons are small, Bluetooth Low Energy (BLE) transmitters.

Apps installed on your iPhone listen out for the signal transmitted by these

beacons and respond accordingly when the phone comes into range.

Page 61: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 62: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Compare iBeacons To A Lighthouse

Page 63: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 64: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 65: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 66: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 67: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs
Page 68: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Benefits of Beacons

• Entice customers to visit in-store with

strategic and enticing messaging and offers

• Increase sales by sending customers

location based coupons and offers.

• Enhance customer loyalty by delivering a

better customer experience

• Increase brand awareness and build

relationships with customers

Page 69: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

Questions?

Page 70: Passbook Passes | Get Inside Your Customers Wallet | Mobile Wallet Loyalty Programs

www.WhyPassbook.com