pat gearty solutions engineer – 08-12-08 the future of mobile technology mobile workforce...

Pat Gearty Solutions Engineer – 08-12-08

The Future of Mobile TechnologyThe Future of Mobile TechnologyMobile Workforce SolutionsMobile Workforce Solutions

© 2008 Sprint Nextel. All rights reserved.

CommunicationsCommunicationsConnect with personnel in the field

Connect personnel with each other

Connect personnel to systems and information

Network/Devices


ObjectivesObjectives

• Voice

• DataReal-timeInteraction

Location, Visibility

Effective

Efficient

Responsive


Essential ElementsEssential Elements

• Networks

• Devices

• Applications

• Partnerships

• Leadership


Key DriversKey DriversMobile personnel needs:

What to do... Where to go…How to get there…

Access resources to perform activities

Report and account for these activities

Organizational needs Effectively deploy the optimal resources

Re-deploy resources based on dynamic, real-time needs Real-time situational awareness Real-time interaction with mobile resources

Account for field activities, real-time reporting


Operational EfficiencyOperational EfficiencyNo Longer OptionalNo Longer Optional

Fuel Costs

Demand for Services & Information

Manpower & Resources Budgets


Fuel PricesFuel Prices

*Source: www.eia.doe.gov (Energy Information Administration)

J un-08, $4.69

J ul-03 $1.43

J un-08, $4.13

J ul-03 $1.49

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

Gas Diesel

J ul-03 J ul-04 J ul-05 J ul-06 J ul-07 J un-08

5 year increase - Gas 277%, Diesel 329%


Panasonic Toughbook

““Computer” PlatformsComputer” PlatformsDesktop Laptop Mobile PC PDA Phone

Rugged

Smaller

Dell Laptop

Symbol MC70

OQO UMPC

Nextel i580

Blackberry 8330

HTC Mogul

Palm 755WXPalm Centro

Wireless Connection

Cards

LG Rumor


Dial-Up DSL

Bandwidth RequirementsBandwidth Requirements

Cable

Sprint Mobile Broadband2.5G Cellular WiMax

Basic Email, Messaging, GPSBasic Email, Messaging, GPS

Internet Browsing, Enterprise Applications, VPNInternet Browsing, Enterprise Applications, VPN

Video, Audio, GIS AppsVideo, Audio, GIS Apps

2G Cellular

HighLow

High Speed


Situational AwarenessSituational Awareness

GPS/Location Tracking

Video

Video CameraVisibility to Events in the Field


Lookup Critical InformationLookup Critical Information• Search federal (NCIC), state and local justice & related

database information for: Person Driver’s License Vehicle Plates Vehicle Identification No. Property Firearms

• Law Enforcement can: Check felony wants and warrants Access proprietary and local law enforcement databases View images Handheld devices or Mobile Data Computers

Panasonic ToughbookBlackberry 8830


• Challenge: Anaheim Fire has 290 full-time members with18

first-responder units Timely and accurate tracking of vehicles and

personnel Integrate w/CAD, GIS and other systems

• Solution: Mobile GPS/mapping solution that works on

handsets, MDCs*, PDAs, and more Integration with CAD, GIS and other systems Expanded to other departments (e.g., Police, Public

Works) and seven surrounding cities

• Results: Inter-agency interoperability Reduced costs, improved response times,

increased safety

Case Study: City of Anaheim (CA)Case Study: City of Anaheim (CA)Fire DepartmentFire Department

*Mobile Data Computers


• Challenge: Aging LMR* system had coverage and costly

maintenance issues

System shared among various departments

Employees carried multiple devices

Difficulties in handling peak loads

• Solution: Installed new dispatch console that integrated Nextel

Direct Connect units with LMR system

Direct or Group Talk capability

• Results: More affordable Nextel devices are interoperable with

LMR devices

Enhanced communications & reduced costs

Case Study: Dekalb County (GA)Case Study: Dekalb County (GA)Water and Sewer DepartmentWater and Sewer Department

*Land Mobile Radio


Case Study: City of Jacksonville (FL)Case Study: City of Jacksonville (FL)Building Inspection DivisionBuilding Inspection Division

Issue: Increased Demand Resource Limitations Delayed Reporting

Solution: Inspectors clock in from first job Managers have visibility to field activities Job Status/Timesheet info

Results: Daily savings of 1 hour of Travel/Office time per Inspector Additional 22,500 inspections per year Annual Savings $ 38,300 Savings per inspector


Case Study: City of Case Study: City of San FranciscoSan FranciscoRecreation and Parks Dept.Recreation and Parks Dept.

Issue: Field staff handles maintenance & emergencies Lack of info to locate closest available worker Difficulty navigating one-way streets to the site

Solution: Handheld MRM* tool for tracking & dispatching Worker locations are viewed on computer map Closest field employees are dispatched Built-in navigation feature guides workers to location

Results: Improved response Improved safety Improved efficiency

*Mobile Resource Management


Case Study: City of ChicagoCase Study: City of ChicagoTransportation DeparTransportation Departmentmentt

Pothole Repair: Chicago has 3800 miles of streets Reports to “Pothole Command Center” are

plotted on computerized map Phone GPS Tracking locates repair crews Crews are efficiently dispatched

Success: Faster response time (from 20 to 3 days)

Improved Accountability, Productivity, Accuracy & Efficiency

Savings of over $3.0 Million on pothole-related incidents alone (Liability reduction, $4M to $600k)


Case Study: Town of Babylon (NY)Case Study: Town of Babylon (NY)Public WorksPublic Works

Issue: Need to track and dispatch vehicles equipment

– snowplows, sweepers, etc Hard-wired units expensive, “fixed” to vehicle Flexibility to move from vehicle-to-vehicle

Solution: Phone-based MRM* solution Vehicle GPS on maps using custom web portal Zoning maps can be overlaid

Results: Dispatcher can deploy to critical areas first Improved efficiency & productivity Praise from citizens instead of complaints *Mobile Resource Management


Case Study: Town of Islip (NY)Case Study: Town of Islip (NY)Public WorksPublic WorksIssue:

Citizen concern about the quality of services Need for greater accountability Inaccurate system to measure fleet usage

Solution: Phone-based GPS solution in 600+ vehicles Entire fleet viewed on big screen monitor Multiple reports – e.g., breadcrumb, stop/speed

Results: Reduced mileage, fuel and operational costs, including

maintenance and repair : Nearly 14,000 gallons reduction in 1st 3 mos. $32,000 savings over same period from prior year

Improved Visibility & Accountability Increased Productivity/Effective delivery of Town services

Press for link


Case Study: Prince Case Study: Prince Georges Co.(MD)Georges Co.(MD)ScSchool Transportation Dept.hool Transportation Dept.

Issue: PGCPS transports nearly 100K students/day Needed to efficiently & effectively monitor

the location of buses at all times

Solution: Phone-based GPS solution Administrators can view exact bus location Generate reports to thoroughly manage

buses

Results: Optimize Routes Ensure student safety Reduce operating costs


Case Study: City of ChicagoCase Study: City of ChicagoChicago Transit AuthorityChicago Transit Authority

Issue: 2nd Largest Transportation System in US

154 Bus Routes/2100 Buses 1.6 Million Rides/Day

Need to provide reliable, efficient service

Solution: Vehicle-mounted wireless modems w/GPS Direct Connect PTT Communications

Results: Optimized route efficiency Field Supervisors can view bus locations Improved real-time information to

customers and internal operations


Providing Wireless Communications ServicesTo The State of Minnesota

AndLocal Government Agencies

At SprintSpeed

pat gearty solutions engineer – 08-12-08 the future of mobile technology mobile workforce...

Documents

sprint nextel

field slide

realtime reporting slide

mobile resources account

mobile gpsmapping solution

access resources

energy information

field activities