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  1. 1. An Introduction Leadership Matters What Really Makes You a Leader? Take the First Step: Learn to Lead Contact Us Key Consulting Group Inc.
  2. 2. 2 | Key Consulting Group Inc. Your organization needs leaders. Great management, technical excellence, and business acumen are always necessary for success. But they are not enough to sustain that success in a changing world. Leaders pursue a better future by working with and through other people. Leadership is about two things: results and relationships. Leaders have a passion for results. They are pathfinders, seeing a problem or opportunity, knowing it must be acted on, then doing what is needed. Their focus may be large, even changing the world. But more commonly they seek to deliver results within the reach of any of us: enhancing a teams performance, implementing a new idea, or achieving a challenging business target. To your organization Leadership Matters People are the source of most valuable results generated by an organization. The things of your business (strategies, structure, systems, etc.) dont work unless designed and implemented well by the people involved in the business. Their collective capability, creativity and intelligence will ultimately decide the fate of the organization. Private business, public service, or not for profit agency, people drive them all, as individuals and teams. Leadership is also then about relationships. Leaders know they must engage others to achieve big results. They cant do what needs doing alone, so they extend their own capacity by building influential relationships, then connecting others with the work to be done. Business Success Business Acumen Technical Excellence Leadership Management Leaders pursue better results by working with and through others Results Relationships +
  3. 3. 3 | Key Consulting Group Inc. Externally, the business environment is demanding and dynamic. Waves of change are driven by consumers, communities, competition and technology. Failure to adapt in a timely way threatens the future of every business, even those that have been very successful in the past. Internally, organizations are in the midst of a cultural transformation. Traditionally hierarchical, siloed and formal, with power exercised from the top, the changing nature of work and workers now demands that power shift to the front line. The factory is dead, and with it the traditional bosssubordinate relationship. Too much happens, too fast, and in too many places. No one individual or group, no matter how experienced or skilled, can know everything, do it all, or control whats happening everywhere. Now more than ever Leadership Matters From this To this. The last thing any business needs right now is people on the job who simply put their heads down, do as they are told, and keep their ideas to themselves. Those doing the work must make choices and take action in their work. They need to step up, doing whats needed skillfully, responsibly, and often beyond the view or capability of those in charge. A Changing Workplace Yesterday Today Tangible (hand work-visible) Routine (same every day) Simplified (assembly line) Generic Skills (all do same thing) Individual (work done alone) Intangible (head work-invisible) Dynamic (always changing) Complex (each job unique) Specialized (need unique skills) Connected (work done in teams)
  4. 4. 4 | Key Consulting Group Inc. People need leaders. Not always, but especially when things change. There are times in any human enterprise when someone must lead, seeing what others cant, pointing the way, taking the first steps, showing others what needs to be done and how to do it. And these are changing times. At all levels in an organization, people can, and should, make a difference. A new team of capable performers and great followers is needed to partner with leaders to bring the pieces of a complex, dynamic, fast paced, business together to create results that really matter. In a changing workplace Leadership Matters Traditional super vision just doesnt cut it anymore. Great leaders create the conditions in which this new type of performer will step up. These leaders value capable individual contributors, facilitate team effort, and help those who do the real work of the business fulfill their own needs as they help the business succeed in challenging times. These leaders understand that being the boss is not enough. They know the authority of a position is poor substitute for the personal power, the influence, that can be earned with others if they deem you worthy of being followed. The difficulty lies not so much in developing new ideas as in escaping from old ones. John Maynard Keynes A Culture Shift From the factory To the modern workplace This way! Which way?
  5. 5. 5 | Key Consulting Group Inc. The value of front-line leaders is often ignored, largely in the belief that level in the hierarchy is key to leadership, that position defines who leads. But every day, leaders on the front-line have real opportunities to step up, influence others, and move individuals, teams, and organizations forward. These front-line leaders typically occupy three groups Formal Leaders: The job descriptions of supervisors, foremen, lead hands, etc. include accountability for the performance of others. Their positions grant them authority to assign, direct and assess the work of individual contributors and small teams. They are expected to represent the interests and expectations of more senior leaders as the work is done. Helpful Advisors: There is a growing cadre of individual contributors expected to achieve goals beyond their own capacity, but to do it without the formal authority to require others to help them. Many work as advisors in support functions like HR, IT, or Safety. Their influence is largely founded in specialized expertise, complemented by a willingness to help. Mature Performers: When less experienced front-line people dont know what to think or do, they look to the opinions and actions of more seasoned performers who have been there and done that. Intentional or not, the example set by these mature workers is leadership, and it critically impacts the decisions and actions of other front-line people, especially when things need to change. This way! Front-Line Leader Types Formal Informal I can help! Helpful Advisors Seasoned Performers Especially at the front-lines Leadership Matters
  6. 6. 6 | Key Consulting Group Inc. Push To Results Managers What Really Makes You a Leader? Leader and manager are terms often used interchangeably. Managers and supervisors are regularly referred to as, and assumed to be, leaders. But management and leadership are not the same. Managers and leaders do different things, and impact a business in different ways. These differences are not trivial. Neither is better; both are needed in a successful business. A manager or supervisor may also be a leader, but this isnt necessarily so. Becoming a better leader starts by understanding the differences between these two key functions. Good managers keep a business running smoothly, headed steadily toward its goals. Their efforts create order, stability and predictability so plans are executed on schedule, to standard, and within budget. They push an organization forward on the track it is already on, planning, controlling, monitoring and ready to improve how things are done. Managers succeed in their role by controlling the things of an organization policies, processes, practices, tools, time, etc.. Those things include human resources. People are assets to be deployed in the best interests of the business. Two Important Functions Pull For Results Leaders Leaders are the architects. Managers are the builders. John Marriotti, Author It isnt being a manager
  7. 7. 7 | Key Consulting Group Inc. Manager Leader Reduce Risk Improve Plan Efficient (Do Things Right) Coordinate Communication Policy Control People Compliance Supervise Pursue Opportunity Transform Purpose Effective (Do Right Things) Inspire Conversation Values Engage People Commitment Coach 3 things distinguish leaders What Really Makes You a Leader? Managers and leaders do different things, and impact a business in different ways. They differ in at least three key ways Change vs. Continuity Where managers seek stability now, leaders look down the road, setting themselves and others on a path to the future in spite of the ambiguity and uncertainty of going forward. People vs. Things Leaders recognize their capacity to deliver results is rooted in the capacity of those who choose to follow them. These people have needs and interests they expect to fulfill through their work. Helping them get what they want, helps the business. Person vs. Position Managers get things done using the legitimate authority of a position given to them by their organization. Followers choose their leaders, opening themselves to the influence of those they respect, trust, and believe can deliver a better future. A leader takes people where they want to go. A great leader takes people where they dont necessarily want to go, but ought to be. Rossalynn Carter Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence. Bernard Montgomery
  8. 8. 8 | Key Consulting Group Inc. It isnt what you have What Really Makes You a Leader? Does position, a lofty title and the authority that goes with it, make you a leader. In hierarchical organizations, most do defer to the boss, perhaps out of habit or fear. But borrowing power from their position is a coercive short-cut over- used by some managers to get things done. And, it isnt leadership. Are leaders born or made? It is an ages-old question. No doubt some get a head start as leaders due to natural traits or talents . And, all leaders benefit from acquiring new knowledge or skills. Innate ability or learned comp