PATIENT ASSISTANCE PROGRAMS

Maximizing program efficiency, quality outcomes and flexibility through market leading technology, a unique global service delivery model and deep therapeutic expertise.

Innovative. Efficient. Proven. Patient Assistance Programs that deliver results today and evolve for tomorrow.

Maximizing the efficiency of Patient Assistance Programs (PAPs) is critical in achieving the greatest possible access to life changing medicines for the under- and un-insured.Covance has the experience and capabilities to design and deliver flexible programs that facilitate getting products to patients rapidly and efficiently.

As the unique needs of your patients, providers and products evolve, so too does your Covance managed PAP. Designed with flexible and modular processes, your Covance managed PAP quickly adapts to changing needs without patient disruption.

30+ yearsPatient Support Experience

50+Manufacturers

1,000+Products

25+Therapeutic Areas

OPTIMIZED OPERATIONS BRING ENHANCED EFFICIENCIESCovance offers unique opportunities that drive efficiencies for your Patient Assistance Programs.

Intelligent technology

Technologies such as a world-class CRM, optical character recognition (OCR), electronic benefits verification (eBV), and soft online credit checks offer the potential to derive significant cost efficiencies for your PAP. Covance deploys robust and proven technologies that are able to immediately benefit your program.

Multi-site domestic call centers

Covance has four call center locations across the US. These centers give us the ability to recruit from a diverse talent pool, offer direct contact with customers across multiple times zones and ensure business continuity.

Global service delivery model

Covance has a unique approach to minimizing administrative cost while maximizing speed by leveraging our employees in offices in lower cost economies around the globe. Well defined processes ensure accuracy and response speeds, making the most of your PAP investment.

Proven methodologies and processes

With over 30 years’ experience, Covance has developed a deep understanding of how to build and run Patient Assistance Programs. While no two PAPs are the same, we are able to leverage these proven methodologies and processes, customizing where needed, to quickly deploy programs and modify them as your product and patient needs evolve.

Integrated non-commercial speciality pharmacy

Our integrated pharmacy solutions are designed to meet patient and provider needs. This, along with a wide portfolio of integration with other provider systems, minimizes costs while maximizing efficiency and patient care.

Post-Marketing and Commercialization Support

No matter where your product is in its lifecycle, Covance has the solutions you need to maximize its commercial value. We offer solutions in the following broad categories:

▸ Access and Strategy

▸ Evidence Generation and Value Communication

▸ Patient Support Services

▸ Field Services

▸ Nursing and Adherence Services

▸ Phase IV Studies

▸ Patient Safety and Pharmacovigilance Solutions

Trusted Delivery

Covance has over 30 years of experience designing, launching and transitioning highly efficient Patient Assistance Programs. Our experience and capabilities enable us to offer uniquely efficient programs with the following features:

▸ Proven, best-in-class technologies that offer a high degree of automation

for processing patient applications and re-enrollments, making eligibility

determinations, and completing shipments and refills

▸ “Around the clock” delivery model leveraging Covance’s talented global team members

to significantly improve speed to inquiry resolution and program cost efficiency

▸ Highly skilled, multi-location US call center experts specializing in PAP delivery in all

therapeutic areas

▸ Comprehensive non-commercial specialty pharmacy services that seamlessly integrate

with the program for accurate and timely product fulfilment

▸ Unrelenting focus on delivering a positive patient experience and data driven insights

that provide transparency into your program metrics and patient journey

▸ Within Covance managed PAPs, we can also triage your drug safety adverse events and

augment your case reviews

www.covance.com/marketaccess

Covance is a business segment of LabCorp, a leading global life sciences company, which provides contract research services to the drug, medical device and diagnostics, crop protection and chemical industries. COVANCE is a registered trademark and the marketing name for Covance Inc. and its subsidiaries around the world.

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