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Patient-Centered Care: A QSEN Competency

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Patient-Centered Care: . A QSEN Competency. Projects to Date. Root cause analysis on near misses Description of staff work-arounds Critique of hand-off Use of SBAR for gathering and reporting patient data Use of QSEN competencies for careplanning Interprofessional Experience - PowerPoint PPT Presentation

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Page 1: Patient-Centered Care:

Patient-Centered Care:

A QSEN Competency

Page 2: Patient-Centered Care:

Root cause analysis on near misses Description of staff work-arounds Critique of hand-off Use of SBAR for gathering and reporting

patient data Use of QSEN competencies for careplanning Interprofessional Experience Simulation video for faculty and students

Projects to Date

Page 3: Patient-Centered Care:

Edith – Safety-What’s Wrong with this Picture?

Page 4: Patient-Centered Care:

Describe the admission experience“through the patient’s eyes.”

What are the barriers to the patient’s involvement in this admission process?

Describe more effective communication skills that may have been employed to support patient-centered care.

Discuss the impact of the communication styles used on teamwork and collaboration.

Discussion Questions

Page 5: Patient-Centered Care:

Discuss factors that could contribute to errors.

Compare what you know about pain assessment to the pain assessment conducted by the admitting nurse. What are the differences and similarities? How would you conduct the assessment?

Discussion Questions

Page 6: Patient-Centered Care:

Edith – Teamwork and Collaboration – Time Out!

Page 7: Patient-Centered Care:

Describe the process of “time out” and how it effects patient safety.

Describe the authority gradients and how they influence teamwork, achievement of health goals, and patient safety.

Identify system barriers and facilitators you noticed that would effect team functioning.

What information was lacking that might have been found in a system database?

Discussion Questions

Page 8: Patient-Centered Care:

Edith – Teamwork and Collaboration – Hand Off!

Page 9: Patient-Centered Care:

Describe the process of “SBAR.” Compare the SBAR process to the hand-off process used. What were the similarities and differences?

Evaluate the terminology used during the hand-off. What is the impact of terminology on accurate communication?

What were the safety concerns you experienced during the hand-off?

Explain the factors you believe contributed to the safety concerns.

Discussion Questions

Page 10: Patient-Centered Care:

Edith – Safety: Errors Happen!

Page 11: Patient-Centered Care:

Describe how technology is used to prevent medication errors.

Describe the process you would use in determining the contributing factors for the errors that occurred.

What do you believe the contributing factors may have been?

What are the attitudes that need to be addressed to create a culture of safety?

How might a culture of safety contribute to quality improvement?

Discussion Questions

Page 12: Patient-Centered Care:

Edith – Patient-Centered Care: Let’s Get this Right!

Page 13: Patient-Centered Care:

What is the purpose of reading the orders back to the physician? What impact does this have on patient safety?

Who are the other members of the team that might support the process of accurate medication reconciliation?

What are the resources to support evidence-based management of atrial fibrillation and Type 2 diabetes?

Discussion Questions

Page 14: Patient-Centered Care:

Edith – Patient-Centered Care: What Does the Patient and Family Want?

Page 15: Patient-Centered Care:

Discuss the similarities and differences between what the health care providers believe is the best placement on dismissal and what the family believes is best?

Describe the values of each of the family members.

Describe the process for resolving the conflict within the family?

Examine the pros and cons of having the patient participate in the care conference.

Discussion Questions

Page 16: Patient-Centered Care:

QUESTIONS????


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