Presentation on the topic of

PATIENT COUNSELLING

Submitted BySuman Kumar

Dibrugarh University

Content

• Introduction• Objective of patient counseling• patient counseling Contains• Communication skill• Barrier of patient counseling• Reference

Introduction

• Patient counseling is one of the major duty of a pharmacist other then dispensing of drug. It is refers to the process of providing information , advise and assistance to help patient to use their medication appropriately.

DEFINITION : patient counseling is an approach that

focuses on enhancing the problem solving skill of patient for the purpose to improve or maintaining the quality of health and life.

Objective of patient counseling:• Good communication skill are needed to

gain patient confidence and to help motivate the patient to adhere to the recommended regimen.

• Better patient understanding to their illness and role of medication.

• Improve medication adherence.

• More effective Drug treatment.• Reduce incidence of adverse drug effect and

unnecessary healthcare cost.• Improve quality of life for patient.• Better coping strategies to deal with

medication related adverse effect.

• pharmacist use to make a record on patient’s symptoms, genetic disorders and physiological parameter(like Blood sugar, Blood Pressure etc) and sent to the specific doctor.

How Patient Counselling is done…??

• The medication’s trade name, generic name, common name or synonym.

• The medication’s use and expected benefit and action.

• The medication’s expected onset of action and what to do if action doesnot occour

• The medication’s route, dosage from and administration schedule.

• Direction for preparing and using medication.

Patient Conselling Contain

• Action to be taken in case of missed dose.• Precaution to be observed during medication.• Common adverse drug effect.• Drug-food or drug-drug interaction.• Proper storage of medication.• Proper disposal of contaminated medication.• Any information unique to an individual

patient• Sometime pharmacists also play a role of

transcriptor.

Communication skill for effective counseling

Communication skill of Pharmacist can faccilate formation of trusting relation with patient. Communication skill are subdivided into two types…

• Verbal communication• Non-verbal communication

Verbal communication

• Language• Tone• Volume• Speed

Non-verbal communication

• Body language• Proximity• Eye contact• Facial expression

Barrier of effective communication

• Barriers to effective communication include…• Environmental barriers • Semantics• Negative attitude • Time barriers

• Environmental barrier Environmental barrier such as lack of privacy

and furniture between patient and pharmacist which prevent effective communication.

It is come under physical barrier.• Semantics: Semantics relate to meaning word or

symbol in interpersonal communication. Word or symbol can have multiple meaning, therefore effective patient communication required to use word carefully.

• Negative attitude: It is usually cased by lack of confidence.

Pharmacist should strive to improve their talking skill through practice.

• Time Time barrier is very common when it

comes to pharmacist and patient. Time are often excuses not to counsel though it often does not take very long time.

Refrence

• A text book of hospital and clinical pharmacy by P.C. Dandiya and mukul mathur fouth edition 2005 page no.35

• http://www.lopioidrems.com/IwgUI/rems/pdf/patient_counseling_document.pdf

Thank you…

Medical transcriptor are the person who transcript the massages of patient to the doctor

and vise- versa.