patient & employee profile - truman medical...

Patient & Employee ProfileFISCAL YEAR 2013

2 | TABLE OF CONTENTS

TABLE OF CONTENTS

CORPORATE OVERVIEW Letter From CEO 3 TMC Acute Care System 4 TMC Snapshot 5

PATIENT PROFILE Patient Race and Ethnicity 6 TMC Behavioral Health 7 Jackson County Health Department 7

EMPLOYEE PROFILE TMC Acute Care Employee Base 8 Employees Living in Jackson County 8 Hospital Hill Employee Base 9 TMC Lakewood Employee Base 9

TMC GOVERNANCE Board of Directors 10 Board of Advisors 10 Charitable Foundation Board 10 Board Race and Ethnicity 11

At Truman Medical Centers (TMC) we focus on being a state-of-the-art, quality net hospital system that provides top quality care

to all who need it. TMC has a diverse workforce that reflects our equally diverse patient population. But we do not define diversity solely in terms of ethnicity or gender.

A community is made up of more than just ethnic groups. Our patients and the people who provide them the best care available everyday come from differing backgrounds, each with rich experiences and abilities. These are the people who TMC wants onboard as we expand our staff — people of different ethnicities, socioeconomic backgrounds, education and skill levels because diversity of caregivers makes for better care and better patient relations.

This booklet outlines the patient, employee and governance board base and highlights how truly diverse each group is. You may also come across a few areas that may contradict preconceived notions some may have about TMC’s patient makeup, for example that TMC patients don’t have healthcare coverage. (The majority do.)

As you will also see in the following pages, TMC is “talking the talk and walking the walk” when it comes to attracting and retaining a diverse workforce to provide the best, most effective care possible to our patients. More than 60 percent of our staff live within the community they serve, Jackson County, Missouri. It’s clear that TMC and its dedicated, hard working staff are an invaluable asset to Kansas City.

We hope this profile will help you understand how our dual commitments — to serving a diverse patient population and to employing a diverse workforce — make TMC a place where insured patients want to come and where underserved populations can come — all while being a choice employer for choice employees.

John W. Bluford III, President and CEO

FROM THE CEO | 3

Corporate Overview

4 | TMC ACUTE CARE HEALTH SYSTEM

CORPORATE OVERVIEWTruman Medical Centers (TMC) Acute Care Health System

PAT I E N T R AC E African-American: 35% Asian: 1% Other: 9% Other-Multiracial: 1% Unavailable: 1% White/Caucasian: 53%

PAT I E N T E T H N I C I T YHispanic/Latino: 6%Not Hispanic/Latino: 94%

AG E<18: 11%18-20: 5%21-30:20%31-40: 17%41-50: 18%51-60: 18%61-64: 4%65-74: 5% ≥75: 2%

Quality, compassion, technology and innovation are at the heart of Truman Medical Centers. The TMC health system includes two adult acute care hospitals (TMC Hospital Hill and TMC Lakewood) and TMC Behavioral Health, which provides comprehensive mental health services. TMC also operates the Jackson County Health Department and a number of primary care practices throughout Eastern Jackson County.

N E T O P E R AT I N G R E V E N U E S O U R C E$460M

Medicaid: 51% Medicare: 13% Commercial: 6% Other: 7% City: 6% County: 3% Self-Pay: 1% Disproportionate Share Payments (DSH): 13%

PAYO R S O U R C E110,429 Patients*

Medicaid: 30% Medicare: 13% Commercial: 19% Other: 1% Self-Pay: 37%

*unduplicated

Net OperatingRevenue source

Payor Source

Gross OperatingRevenue

Acute CarePatient Race

PAT I EN T R AC E African-American: 35.6% Asian: 1.1% Other: 9.7% Other-Multiracial: 0.8% White/Caucasian: 52.8%

PAT I EN T E T H N I C I T YHispanic/Latino: 6%Not Hispanic/Latino: 94%

Net OperatingRevenue source

Payor Source

Gross OperatingRevenue

19%

13%

30%

37%

1%

3%1%

1%

1%1%

7%

13%

6% 6%

13%

35%

9%

53%

51%

TMC SNAPSHOT | 5

Corporate Overview

Hospital Hill Lakewood Total

Licensed Beds Acute Care 272 141 413 Long Term Care - 188 188

Hospitalized Patients 14,206 6,320 20,526 Admissions1 13,031 5,602 18,633 Observations 982 677 1,659 Bedded Outpatients 193 41 234

Patient Days Acute Care1 63,904 22,336 86,240 Long Term Care - 60,929 60,929

Average Daily Census Acute Care1 175 61 236 Long Term Care - 167 167

Births 2,086 1,443 3,529

Outpatient Visits 224,560 108,516 333,076

Emergency Department Visits2 73,869 33,459 107,328

Surgical Cases3 6,728 2,852 9,580

Dental/Oral Surgery Visits4 8,703 19,003 27,706

Jackson County Health Department Encounters - - 115,554

Women/Infant/Children (WIC) Visits 47,587 118,229 165,816

Number of Unduplicated Patients 65,275 45,154 110,429

Commercially Insured Patients 11,816 14,094 25,910

Medical Staff - - 565

Graduate Medical Residents 165 63 228

* Fiscal Year Ending June 30, 2013** Pre-Audit Totals

1 Includes Neonatal Intensive Care Unit.2 Hospital Hil l includes Behavioral Health emergency visits.3 Includes Cesarean Sections.4 Included in total outpatient visits.5 Included in Hospital Hil l Acute Care Admissions.

Behavioral Health Number of Patients 12,636 Admissions5 5,968 Outpatient Visits 195,989

Uncompensated Care at Cost** Bad Debt $13,796,050 Charity Care $117,186,688 Total $130,982,738

Fiscal Year 2013 Revenue** Gross Revenue $744,755,807 Net Revenue $462,921,433

Preventive Care

Mammograms Administered 9,926 Hospital Hill 5,788 Lakewood 4,138

Immunizations Administered 54,993 to TMC Patients 41,367 to TMC Employees 5,719 by Jackson County Health Dept. 7,907

Employee Health & Wellness

Employees 4,225 Hospital Hill 2,963 Lakewood 1,262

Employee Wellness Screenings 2,452 Percentage of Employees Assessed 66%

Employee Absenteeism Days FMLA and Short Term Disability 28,642 PTO Sick Days 4,664

Corporate Academy Course Admissions Employees enrolled 1,310 Classes enrolled 218

PTO for Wellness (Hours used for fitness) 4,876

Community Wellness

Healthy Harvest Encounters 17,773 Weekly Produce Markets 11,820 Mobile Market 5,953

Pounds of Produce Sold 155,453 Weekly Produce Markets 86,042 Mobile Market 69,411

Quality Outcomes

Patient Re-Admissions within 30 days Hospital Hill 5.69% Lakewood 2.64%

Quality Improvement Exclusive Breast Milk Feeding 51.56% (2Q 2012-1Q 2013)

CPOE/Meaningful Use 99.74%* Computerized Physician Order Entry

*= based on data for both TMC hospitals

Medical Home Chronic Patients 73,229 Asthma 11,518 Congestive Heart Failure 2,689 COPD (Chronic Obstructive Pulmonary Disease) 6,589 Diabetes 16,440 Hypertension 30,542 Obesity 4,763 Sickle Cell 688

6 | PATIENT RACE AND ETHNICITY

PATIENT PROFILEPatient Race & Ethnicity

Truman Medical Center Hospital Hill provides an array of acute care and outpatient services. TMC Hospital Hill has one of the busiest adult emergency departments in the Kansas City metropolitan area with more than 70,000 visits a year. Recognized for emergency medicine, trauma services, chronic disease management and women’s health.

H O S P I TA L H I L L Patient Race

African-American: 47% Asian: 1% Other: 10% Other-Multiracial: 1% Unavailable: 1% White/Caucasian: 40%

T M C L A K E W O O D Patient Race

African-American: 19% Asian: 1% Other: 7% Other-Multiracial: 1% Unavailable: 1% White/Caucasian: 71%

Patient EthnicityHispanic/Latino: 6%Not Hispanic/Latino: 94%


LW

HH

HO S P I TAL H I L L Patient Race

African-American: 46.9% Asian: 1.3% Other: 10% Other-Multiracial: 0.6% Unavailable: 1% White/Caucasian: 40.2%

T MC L AKE W O O D Patient Race

African-American: 19.3% Asian: 0.8% Other: 7.5% Other-Multiracial: 0.9% Unavailable: 0.5% White/Caucasian: 71%

LW

HH

HO S P I TAL H I L L Patient Race

African-American: 46.9% Asian: 1.3% Other: 10% Other-Multiracial: 0.6% Unavailable: 1% White/Caucasian: 40.2%

T MC L AKE W O O D Patient Race

African-American: 19.3% Asian: 0.8% Other: 7.5% Other-Multiracial: 0.9% Unavailable: 0.5% White/Caucasian: 71%

47%

19%

40%

71%

10%

7%

1%

1%

1%1%

1%1%

Located in Eastern Jackson County, Truman Medical Center Lakewood provides a range of specialty and outpatient services including family medicine, dentistry, orthopaedics, labor/delivery, sports medicine and geriatrics.

The Lakewood Care Center is a vibrant, compassionate residential care community located on the TMC Lakewood Campus. Unlike many stand-alone, long-term care facilities, the Lakewood Care Center has immediate access to physician staff, emergency medicine and geriatric specialists.

L A K E W O O D C A R E C E N T E R Patient Race

African-American: 20% Asian: 1% Other: 3% Unavailable: 1% White/Caucasian: 75%


LW

LW Care Center

L AKE W O O D C AR E C E N T ER Patient Race

African-American: 20% Asian: 0.8% Other: 2.9% Unavailable: 0.8% White/Caucasian: 75.5%

75%

3%20% 1%

1%

Age<18: 7% 18-20: 5%21-30: 20%31-40: 17%41-50: 19%51-60: 19%61-64: 5%65-74: 5%75+: 3%

Age<18: 16% 18-20: 5%21-30: 19%31-40: 16%41-50: 16%51-60: 16%61-64: 4%65-74: 5%75+: 3%

Age31-40: 2%41-50: 6%51-60: 19%61-64: 11%65-74: 16%75+: 46%

PATIENT RACE AND ETHNICITY | 7

PATIENT PROFILEPatient Profile

J AC K S O N CO U N T Y H E A LT H D E PA RT M E N T

T M C B E H AV I O R A L H E A LT H

Payer Source Commercial: 5% Government: 69% Medicaid: 11% Medicare: 8% Self-Pay: 7%

Patient Race/ Ethnicity

African-American: 36% Caucasian: 55% Hispanic: 2% Other: 7%

Age<18: 13%18-25: 13%26-40: 28%41-60: 36%61+: 10%

Payor Source

Ethnicity

Age


Patient Race/Ethnicity


Payor Source

Ethnicity

Age


Patient Race/Ethnicity


Truman Medical Center Behavioral Health is the mental health and substance abuse treatment component of Truman Medical Centers. TMC Behavioral Health provides a comprehensive array of mental health and substance abuse treatment to persons living in the Kansas City metropolitan area.

2% 7%

55%36%

69%

11%

8%7%

5%

Client Race/Ethnicity

African-American: 10% American Indian: 3% Asian: 3% Caucasian: 78% Hispanic: 6%

Age<1: 4%1-6: 12%7-18: 10%19-64: 57%65+: 17%

Ethnicity

Age

Managed by Truman Medical Centers, the Jackson County Health Department provides public health services for disease prevention, health promotion and protection of the environment.

78%

3%3%

6%10%

8 | EMPLOYEE PROFILE

EMPLOYEE PROFILETMC Employee Base

Employee Race/Ethnicity

African-American: 36% Asian: 3% Caucasian: 53% Hispanic: 6% Other: 2%



Ethnicity

Age

Ethnicity

Age

53%

61%

3%

3%

3%

4%

6%

5%

36%

27%

Age18-20: 1%21-30: 23%31-40: 25%41-50: 21%51-60: 21%61-64: 6%65-74: 3%

Age18-20: 1%21-30: 22%31-40: 26%41-50: 21%51-60: 21%61-64: 6%65-74: 3%

* 61% of TMC employees l ive in Jackson Count y

E M P LO Y E E S L I V I N G I N J AC K S O N CO U N T Y*

T M C AC U T E C A R E H E A LT H S YS T E M

EMPLOYEE PROFILE | 9

EMPLOYEE PROFILEEmployee Profile



Age18-20: 1%21-30: 22%31-40: 27%41-50: 21%51-60: 21%61-64: 6%65-74: 2%

Ethnicity

Age

*Includes Behavioral Health employees

57%

3%

4%

5%

31%



Age18-20: 2%21-30: 22%31-40: 23%41-50: 23%51-60: 21%61-64: 5%65-74: 4%

Ethnicity

Age

*Includes Long-Term Care Center employees

69%

2%

4%19%6%

H O S P I TA L H I L L*

T M C L A K E W O O D*

10 | BOARD OF DIRECTORS

TMC LEADERSHIP

BOARD OF DIRECTORS(FISCAL YEAR 2013)

BOARD OF ADVISORS

CHARITABLE FOUNDATION BOARD

Paul M. Black*

John W. Bluford*

Sarah R. Chavez

Michele Chollet

Cindy Circo

Joanne M. Collins

Rita M. Cortes

James Corwin

Douglas Y. Curran

Mark Donovan

Neil T. Douthat*

Betty M. Drees, M.D.

Edward Dullenty

Peggy J. Dunn*

Stanley A. Edlavitch

Mike Enos

Matthew C. Gratton, M.D.

Paul P. Holewinski

Peter S. Levi*

Tracey Lewis

Marvin Lyman

Maria Martinez

Leo Morton

Michael Ofokansi

Dennis S. O’Leary, M.D.*

Juan M. Rangel, Jr. *

Jean Roth Jacobs

Philip J. Sanders*

Dred D. Scott

Kara L. Settles, M.D.

Mahnaz Shabbir

Mark T. Steele, M.D.

David W. Thompson

Eric D. Williams

Timothy A. Wurst

Karen Zecy

*Board Officer

Suzanne E. Allen

Joanne M. Collins

Stanley A. Edlavitch

Frances G. Foerschler

Laura R. Hockaday

Sarah Ingram-Eiser

Mary Kay McPhee

Thomas O. Mills

Barbara J. Potts

Joan C. Runnion

Jarene Stanford

Mabel Tinjaca

Rita Valenciano

Peggy Dunn

Debby Ballard

Zulema Bassham

Loretta Britton, MD

Valerie Chow, MD

Douglas Y. Curran, Chairman

Michelle DeSilva, Vice Chairman

David Embry

Dave Fenley

Jo Ann Field

Bill George

Dan Gerson

Deborah Knight

Brett Lewis, Treasurer

Al Mauro

Laurie McCormack

Marge Moran

Eric Negrete

Jeannette Prenger

Lawrence Ricci, D.O

John Sundeen,

Ryan VanWinkle,

Jerre Wiggans,

John Bluford

Peter Walsh, Secretary

BOARD OF DIRECTORS | 11

TMC LEADERSHIPTMC Governance

Jeannette Prenger

Lawrence Ricci, D.O

John Sundeen,

Ryan VanWinkle,

Jerre Wiggans,

John Bluford

Peter Walsh, Secretary

T M C B OA R D O F D I R E C TO R SRace/Ethnicity

African-American: 21% Caucasian: 67% Hispanic: 12%

T M C C H A R I TA B L E F O U N DAT I O NB OA R D O F D I R E C TO R SRace/Ethnicity

African-American: 18% Asian: 5% Caucasian: 64% Hispanic: 13%

TMC board

CF board

67%

13%

18%

5%

64%

21%12%

© 2014 Truman Medical Centers #1940 CORP TMC Profile 2-2014

TMC’S HEALTHCARE SYSTEM

TMC Hospital Hill2301 Holmes Street

Kansas City, MO 64108816-404-1000

TMC Lakewood7900 Lee’s Summit RoadKansas City, MO 64139

816-404-7000

TMC Behavioral Health300 West 19th Terrace

Kansas City, MO 64108816-404-5700

Jackson County Health Department313 S. Liberty

Independence, MO 64050816-404-6415

For more information about our facilities, visit trumed.org.

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