patient questionnaire
TRANSCRIPT
Aurora Clinics
Patient Satisfaction Survey
July 16th - August 15th 2011
Surgical Op’s Patients
27 Patients Sent Survey40% Response Rate
Procedures Carried Out:-
3 x Breast AugmentationTummy Tuck
MACS FaceliftBreast ReductionNipples AlterationLower Eye Lids
Bilateral Aerola ReductionNeck & Lower Face Lift
Breast Uplift
How easy was it to schedule an appointment?
72.7
18.2 9.10 0
0
20
40
60
80
100
Very
Easy
Easy
Ok
Po
or
Very
Po
or
How would you rate your consultation experience?
81.8
9.19.1
0 00
20
40
60
80
100V
ery
Easy
Easy
Ok
Po
or
Very
Po
or
How would you rate the hospital facilities?
63.6
18.2
9.19.1
0
0
20
40
60
80
100
Exc. V Good Good Avg Appalling
Results
How would you rate the hospital facilities?
50
33.3
0
16.7
0
0
20
40
60
80
100
Exc. V Good Good Avg Appalling
Results
How would you rate the aftercare?
54.5
27.3
18.2
0 0
0
20
40
60
80
100
Exc. V Good Good Avg Appalling
Results
How happy are you with results of your surgery?
72.7
18.2
09.1
0
0
20
40
60
80
100
Exc. V Good Good Avg Appalling
Results
Would you recommend Aurora to your friends?
100
0
0
10
20
30
40
50
60
70
80
90
100
Yes No
Results
Positive Quotes from Patients 1. Procedure was explained well, by surgeon and other medical staff, so was aware of what to expect; 2. The hospital [Shelborne, High Wycombe] experience was very impressive - i.e., Good facilities and staff efficiency; 3. Post surgery pain management, was extremely effective - with minimal to no bruising, around the breast area; 4. Overall, good stitchwork work and result of surgery.
Absolutely amazed at the operation! No pain and the experience in hospital was just like a first class hotel, I didn't want to leave!! The care i received from everyone was excellent and I can't fault a thing!!
It would be very difficult to improve the service I had as I was pleased from start to finish.
Both operations were done to a very high specification Mr Richards is a fantastic surgeon.
Everything went well from the first consultation. I am so happy with my new refreshed natural look.
Perfection from start to finish - well done to all.
From start to finish, everything was explained to me, and I was very well looked after.
Negative Quotes from Patients
Catering Services could be improved.
Post surgery, I was having trouble passing urine and one of the young nurses walked in, giggled and looked at me strangely, then went to get help. I would say all the nurses were absolutely lovely, apart from this one who made me feel quite humiliated.
Not happy with eye op.
How can we improve our service?
Entertainment in hospital room; only given terrestrial channels, no freeview or cable (which was promised in handbook). I was also given two post-surgery bras that were far too big for my band width. I was given size xl when I’m usually a 34/36.
Info on the website is excellent but if you grouped testimonials by subject matter (eg. Complications and how they were dealt with etc.) It would make it much easier to choose which ones to view.
More advise on pros and cons of procedures beforehand.
Updating after care leaflet, given very old leaflet from hospital yellow in colour which covered after care for eye surgery not Macs face lift. Having someone to contact like Aggie who I found to be very helpful and supportive during my recovery