patient safety program
DESCRIPTION
Implementing a Patient Safety Program starts with the leadership!TRANSCRIPT
Setting Up A Patient Safety Program.
First Word That Comes To Mind
FRUSTATED
An Overview
Accept that there is a problem. How do we make healthcare provision
safe?”
Today
A taste of ethnographic research examining threats to patient safety.
Strengths: Communications founded on mutual trust.
Challenges: Shared perception of what constitutes safe
practice.
CEO
•“Being precedes doing.”
CEO
•“Rushing all day to meetings, making phone calls, responding to e-mails, doing paperwork, refereeing admin and clinical conflicts.”
CEO
MD •Plan, produce and implement:
•Job descriptions,
•Bylaws,
•Policies and Procedures.
CEO
MD •“Establish a blend of mission and margin.”
CEO
MD
ND
•“Recognise the value of staff members.”
CEO
MD
ND
•“Keep an eye on the future.”
CEO
MD
ND
OD
“Demonstrate an inherent confidence in your workforce.”
CEO
MD
ND
OD
•“Be opportunity driven, not crisis driven- the powerless wait, the powerful act.”
CEO
MD
ND
OD
HRD
•“A robust recruitment process.”
CEO
MD
ND
OD
HRD
•“Disciplinary action”
CEO
MD
ND
OD
HR
T&D
•“Pay close attention to the needs and developments of all healthcare workers.”
CEO
MD
ND
OD
HR
T&D
•“Career development programs”
CEO
MD
ND
OD
HR
T&D
QMD
•“Develop an intense curiosity about the healthcare arena that you serve.”
CEO
MD
ND
OD
HR
Tr&D
QMD
•“All aboard who are going abroad.”
CEO
MD
ND
OD
HR
Tr&D
QMD
FD•“My wallet has cobwebs in it.”
•“The line between good and evil and very often blurred.”
CEO
MD
ND
OD
HR
Tr&D
QMD
FD
Setting Up A Patient Safety Program.
"How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group."
“The problem with healthcare- full of managers who have not got a ****** clue what **** they are doing!”
THANK YOU!