Patient Services

DLO Go Kit 06/2017

With DLO, you’re good to GODLO offers exceptional care at our Patient Service Centers (PSCs), collecting patient specimens in an easy, convenient process that ensures high levels of patient satisfaction. It’s all part of our effort to deliver personalized, high-quality service — the kind you deliver in your own practice.

About this sectionThis section will acquaint you with services DLO offers to patients. Pages include:

Improving patient care through Care360 Labs & Meds

Sample Patient Invoice and Payment Coupon

MyQuest Patient Portal

DLO’s Patient Service Center Listing can be found in the Addendum or at DLOlab.com/Locations.

Patient Services

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Positively impacting the lives of our patientsEmpowering patients to take a more active role in their healthcare decisionsChoose to Know is an education and prevention program created by DLO specifically for Oklahomans. DLO provides both patients and healthcare providers with information on diagnostic test recommendations from leading disease prevention organizations such as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and American Heart Association (AHA). Rather than focus on a specific specialty such as women’s health, Choose to Know will concentrate on the importance of patient and provider education, promoting healthy lifestyles and having a proactive approach to healthcare. Patient messaging demographically targets specific Oklahomans to educate them on health conditions, suggested testing guidelines, and laboratory tests available. The provider material, designed to complement the patient messaging, consists of information such as Oklahoma-specific statistical health data, guidelines on certain disease states, demographical targeting, and DLO’s available diagnostic tests.

Education and ServicesDLO offers comprehensive patient services to simplify patient management and communication. But only DLO goes above and beyond by providing a range of education and wellness services for patients:

• ChooseToKnow.com provides information for patients and providers from leading disease prevention organizations on current disease and/or health crisis statistics, often comparing Oklahoma with National rankings.

• Direct patient access testing to order select lab tests without a health care provider. DLO DirectTM allows patients to have the most accurate and up-to-date information needed to proactively manage their personal health and cost of health care.

• Complete on-line patient health library, as well as printed brochures in English and Spanish

• On-line, secure access to test results, medical information and bill pay

• Secure, fast, patient-friendly access to individual results to empower better choices

Patients can access these tools and services by going to DLOlab.com/patient.

Providing answers to patient questions

DLO Go Kit 06/2017

Accessing health information has never been easier. MyQuest delivers critical information directly to a computer, tablet and smart phone giving patients the tools needed to view, access and securely share health information everywhere.

Receive and understand lab results MyQuest provides easy to understand results directly from the lab.

MyQuest Advanced Access DLO offers expanded, electronic access back to January 1, 2010 to your health data via the new service MyQuest Advanced Access.

Track medical information Update MyQuest with details about medical conditions and food and medication allergies.

Medication tracking and reminders Store medication information with reminders with smart phones and tablets only.

Track healthcare provider information Manage physician names, specialties and contact information, hospital and pharmacy numbers, even insurance plan, group and policy numbers in MyQuest.

ICE: In Case of Emergency Save all your emergency information for instant access when needed. For the patient’s protection, MyQuest requires a password to access health information.

Share health information Email or fax to medical providers, family or emergency contacts directly from the MyQuest mobile app.

Access child’s results Must provide legal documentation that verifies authority as child’s representative.

For more information, please visit DLOlab.com/patient/patient-lab-results

45Patient Services

Computer view Mobile view

MyQuestTM Patient Portal

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Patient Payment OptionsInvest in answers for better healthPast Due BalanceA past due balance must be settled before new services can be provided at a Patient Service Center.If you have a past due balance from a previous service, you will be required to make a payment before you can receive future services.

• For your convenience, we accept all 4 major credit cards, debit cards, health savings cards, checks, or money orders.

Easy PayA simple way for you to pay for your portion of lab testing during your visit.Don’t worry about writing a check and mailing payments. We make it easy and convenient so you don’t receive a bill later.

• Simply present your credit card or health savings card during your visit. We accept all 4 major credit cards, debit cards, and health savings cards.

• You will approve a maximum charge to your card, which will only be made if a balance remains after your insurance provider processes your claim.

• If the balance is more than you authorized at the time of service, we will send you a bill for the remaining lab fees.

• DLO will notify you by email when your credit card has been charged if your email address has been provided.

Uninsured Patient PricingFull payment is due at time of service.Payment is required in full at time of service for uninsured patients at Patient Service Centers.

• If you are uninsured, you may receive a discount of 40%-50% off standard prices on most testing through the Quest Diagnostics Uninsured Patient Pricing (UPP) program.

• The UPP program is only available through participating doctors. To learn more about UPP, discuss with your doctor.

• You cannot sign up for UPP at a Patient Service Center.

• We accept all 4 major credit cards, debit cards, checks, or money orders.

Managing Expenses through DLO DirectTM, patient direct access testingDLO believes patients should have the most accurate and up-to-date information needed to pro-actively manage personal health. DLO Direct™, launched in July 2016, is a new program that gives patients the ability to order select lab tests without orders from a health care provider.

• DLO Direct offers a variety of confidential tests, including general wellness, drug screening , infectious disease, and many more.

• Cost of testing through DLO Direct can be less expensive than insurance co-pays and/or coinsurance.

• Payment is due at time of testing.

• We accept all 4 major credit cards, debit cards, checks, or money orders.

• Patient’s can share test results, delivered through MyQuest.com, with their health care provider for interpretation and consultation

Personal health management is most effective when it involves a partnership with a health care provider. DLO encourages patients to share test results with a personal health care provider. Only a health care provider can interpret laboratory testing results and provide an accurate picture of a patient’s health status.

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Please fold and tear along perforation and remit with payment in the envelope provided.

DLO 00051883 7155524 2244348946 1KIMBERLY BAUGH405 S OKLAHOMA AVECHEROKEE, OK 73728-2545

Please have your invoice available for reference.

Referring Physician: FERGUSON,D. O.Physician Address: 405 S OKLAHOMA AVE

CHEROKEE, OK 73728

Insurance Name: OK ST ED EMPLInsurance ID: 04071012Group Number:

This invoice is for laboratory tests performed at the request of the referring physician. These charges are separate from the physician's fees.OK ST ED EMPL indicated the balance is your co-payment, co-insurance, or deductible and is your financial responsibility. Prompt payment isappreciated. Thank you for using DLO.

Lab Results and Diagnosis Questions Must BeAnswered By Your Physician.

Customer ServiceLOG ON NOW at www.DLOLab.com to conveniently pay yourinvoice, provide updated insurance information, or take a patientsurvey.

Phone 1-888-241-7742 Fax 1-800-568-2132WEEKDAYS 09:00 AM - 07:00 PM ESTSe Habla Espanol 09:00AM - 07:00PM Hora Estándar del Este

P.O. Box 7306 • Hollister, MO 65673-7306

LOG ON NOW. Pay your bill online securely at www.DLOLab.com

or call 1-888-241-7742. Diagnostic Laboratory of OK also accepts:

❏

MAIL PAYMENTS ONLY TO:

DIAGNOSTIC LABORATORY OF OKPO BOX 740732CINCINNATI, OH 45274-0732

Check here if address has changed. Please provide your new address information on the back.Quest Diagnostics reserves the right to assign this receivable to any of its affiliates.

Please make checks payable to Diagnostic Laboratory of OK.Be sure to include invoice number on your check.

Lab Code: DLO

$21.36Due Date: Mar. 14, 2014 Invoice Number: 2244348946

Patient Name: SCOTT BAUGH

If you received an explanation of benefits showing your responsibility is less than theamount shown on this bill, please pay the lesser amount. To fully resolve your invoice,please provide a copy of your explanation of benefits.

Page 1 of 1Laboratory InvoiceFor services not included in your physician's bill

Feb. 21, 2014 $21.36 Mar. 14, 2014Invoice Number Lab Code

2244348946 DLO

Patient Name: SCOTT BAUGHResponsible Party: KIMBERLY BAUGHDate of Service: December 24, 2013

DateCPT

Code *Test Description Charge

InsuranceDiscount

InsurancePaid

Medicare/Medicaid Paid

PatientPaid

PatientOwes

12/24/13 86141 CRP; HIGH SENSITIVITY $50.00 01/10/14 ADJUSTMENT ($28.64)

Tax ID: 73-1560760 ICD-9 Codes: V70.0 $50.00 ($28.64) $0.00 $0.00 $0.00 $21.36Services Performed by: QUEST DIAGNOSTICS DALLAS IRVING, TX* The CPT codes provided are based on AMA guidelines and without regard to specific payor requirements

0064

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First Name Last Name

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Patient Invoice

Reduce the number of patient billing inquiries you receive with easy-to-comprehend patient invoices and convenient on-line payment options. Billing specialists are available to answer any questions for you or your patients.

Insurance information

Patient information

Test(s) performed

Convenient payment options, including on-line payment

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Patient Services