patient throughput initiative - time does not equal money
DESCRIPTION
Presentation was given to physicians and administrators outlining issues in patient throughput in an outpatient arena. Additionally, some recommendations were made to decrease the throughput time.TRANSCRIPT
=Patient Throughput InitiativeTime does not equal money
Presented by: Douglas E. Ranahan
O u rP A T I E N T S
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O u rP R O V I D E R S
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O u rS T A F F
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Everybody is Waiting
Impacton Patient Satisfaction
Would you Recommend?
O u rS C O R E S
Practice
87%Provider
85%
but are they good...
Us
OtherMedicalCenters
Symptoms RemediesCauses
Symptoms
Myth*
*Pending further proof in the form of grainy 8MM films
Patients arelate and causeclinic to run
long
Myth
87% arrive early or on time
66% Physicians run more than
15 minutes behind
Patients wait 44minutes beforeseeing physician
80 Minutes
Visit cycle time is too long
Causes
Scheduled time for appointment does not fit actual time for appointment
The communication between the front and back office is limited. Staff do not know when patients have arrived.
Remedies
Want to cut wait time in half?
What comes first...
Modify schedules to see established patients at beginning and new at end of session
Schedules
Use Walkie-Talkies to communicate front to back
