patientbrochure english (1)

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International Office

Excellence in Healthcare

Certicate No. QS-6568HH

When asked for their greatest wish in life, many

people would answer ‘good health’. Health is,

without doubt, one of our most valuable assets.

Since it was established in 1889 the UniversityMedical Center Hamburg-Eppendorf has had

people’s health as its priority.



As a university hospital, we represent a combinationof medical treatment, research, science and educa-

tion and are part of the medical faculty of Hamburg

University. This combination is very successful becau-

se latest results of medical research and science go –

after a substantial process of proof – directly into the

clinical work of our doctors.

The cornerstone of our philosophy is the continuous

development and improvement of diagnostic methods

and procedures in disease management in the areas

of oncology, transplantation, heart diseases, systemic

diseases of childhood, urology, and many other elds.

The UKE’s medical treatment, science and research

have an excellent international reputation. As a result,

patients from Germany and from countries all over

the world have been coming to us for many years.Our patients can be sure of receiving state-of-the-art

treatment by highly-trained and empathetic doctors

and nurses, taking into account the latest knowledge

and developments in medicine.

We are the rst university medical center in Germa-

ny to be certied in its entirety according to DIN EN

ISO 9001 by Germanischer Lloyd Certication GmbH.

We can assure our patients, employees and partners

that the different quality requirements are well esta-

blished and maintained throughout all areas of the

UKE.

About the University Medical Center Hamburg-Eppendorf

Originally founded in 1889 on spacious park

grounds, we opened our ultramodern new building in

January 2009 and are therefore combining tradition

with state of-the-art technology. We have a total of

over 1,500 beds and 16 operating theaters. Every

year the University Medical Center Hamburg-Eppen-

dorf (UKE) treats around 67,000 inpatients, 262,000

outpatients and 52,000 emergency patients.



Our Centers of Excellence

Currently, the University Medical Center Hamburg-

Eppendorf (UKE) has 14 departments, in which more

than 80 clinics, policlinics and research institutes

perform interdisciplinary work. We offer anything from

general diagnostics taking a couple of hours to highly

complex treatments sometimes lasting a number of

months.

Martini-Klinik (Prostate Cancer)

Prof. Dr. Markus Graefen

Prof. Dr. Hans Heinzer

Prof. Dr. Hartwig Huland

Haematology & Oncology

Prof. Dr. Carsten Bokemeyer

Bone Marrow Transplantation

Prof. Dr. Nicolaus Kröger

Paediatric Haematology & Oncology

Prof. Dr. Reinhard Schneppenheim

Urology

Prof. Dr. Margit Fisch

General, Visceral and Thoracic Surgery

Prof. Dr. Jakob R. Izbicki

Hepatobiliary & Transplant SurgeryProf. Dr. Björn Nashan

Gynaecology

Prof. Dr. Fritz Jänicke

Heart Center

Prof. Dr. Stefan Blankenberg

Prof. Dr. Hermann Reichenspurner

Obstetrics & Fetal Medicine

Prof. Dr. Kurt Hecher

Oral & Maxillofacial Surgery

Prof. Dr. Max Heiland

Neurosurgery

Neurology

Prof. Dr. Manfred Westphal

Prof. Dr. Christian Gerloff

Ear-Nose-Throat MedicineVoice Clinic

Prof. Dr. Rainald Knecht

Prof. Dr. Markus Hess

Below please nd a selection of our Centers of

Excellence. For more detailed information, specializa-

tions not listed here or CVs of our professors, please

visit our website www.uke-io.de or ask us directly.

We’ll be happy to help!



International Ofce

The University Medical Center Hamburg-Eppendorf has

a long tradition in treating international patients. For many

years, guests from all over the world have been coming tous for medical treatment.

We realize that international patients have special needs

and require special attention for their treatments outside

their country of origin. When an international patient decides

to come to the UKE for treatment, his or her expectations

are very high. The decision shows great trust into medical

progress in Germany, into the UKE-specialists and - last but

not least - into the service we deliver. For this reason, the

UKE has created the International Ofce as point of contact

for foreign patients. We deal with all administrative and orga-

nizational matters regarding your stay at the UKE. We ensu-

re consistent administrative support from the rst telephone

call onwards up to your return into your home country. The

International Ofce accompanies you through the entire

duration and offers a wide range of services to ensure that

your stay is as comfortable and stress-free as possible.

Below please nd a selection o our Centers o

Excellence. For more detailed inormation or speciali-

zations not listed here, please visit our website www.

uke-io.de or ask us directly. We’ll be happy to help!



items, including vegetarian dishes, whole foods, and

light whole food dishes. We will accommodate any

special dietary needs due to your cultural or religious

background.

Patient entertainment console

Every bed has its own entertainment console with

which you can watch TV, listen to the radio, and recei-

ve phone calls free of charge. For a fee you can also

make calls and surf the Internet. You may use your

cell phone in the room.

Personal Assistant

If you would like to make use of non-medical services

unrelated to your treatment, we will arrange a perso-

nal assistant. This service is offered by an external

partner.

Religion

The UKE has an interdenominational prayer room

for worship services. Regular services are offered.

A separate prayer room is available for our Muslim

patients.

Rooms

Our modern and bright rooms provide a positive envi-

ronment. To ensure maximum privacy, the UKE offers

only single and double rooms. There are no multi-

bed rooms in the entire hospital. One accompanying

person can stay in the room with you, subject to a

charge and depending on availability. All rooms have

a private bathroom.

Rounds

Rounds are usually performed in the morning. You

will be visited by a team of nurses and doctors who

will assess your treatment and answer your questions.

Examinations and treatments (e.g., physiotherapy)

take place throughout the day.

Shopping

In our shopping arcade patients and their relatives

nd a mini-mart, a bank, post ofce, orist, a hairdres-

ser and a beauty salon.

Your stay from A-Z

Airport pickup

Upon request we will arrange airport pickup via a

limousine.

Admission

For your convenience you will be admitted to the hos-

pital directly in the International Ofce by your case

manager.

Case managers

Your personal case manager will be your reference

point for all administrative questions regarding your

hospital stay and related topics. He or she can be rea-

ched during regular ofce hours and will stay in touch

with you and your relatives throughout your stay.

Discharge report

You will receive a written discharge report in English

or Russian after your stay with us.

Interpreters

Interpreters are available for all medical conversa-

tions. All UKE interpreters are specially trained for

medical interpreting.

Meals

The UKE serves four daily meals: breakfast, lunch,

afternoon coffee, and dinner. A server visits you with

a food cart at breakfast and dinner, and you decide

at each meal what you would like to eat. You choose

your lunch from our menu. It contains over 20 different



Hamburg & surroundings

Hamburg, known as the gateway to the world, is the

most vibrant city in Germany: There are many good

reasons why our lush, green city situated on the river

Elbe and between the Northern and the Baltic Sea is

known as one of Germany’s most enchanting cities.

Everybody who has visited Hamburg enthuses about

its air and maritime charm. Whether Elbe, Alster,

Hafen City (Port City), Speicherstadt (Warehouse

City) or the weekly Fish Market – every day brings

something new to be discovered, experienced and

marvelled at. With 1.8 million inhabitants, Hamburg is

the second-largest city in Germany, offering its visi-

tors a wide range of activities in a very safe environ-

ment: the best of ne arts and culture, a great variety

of hotels, excellent restaurants, high-end shopping,

an exciting night-life and many landmarks of historical

interest that depict the city’s 1,200 year old history.

Not only Hamburg is always worth a trip – the

surrounding area also has much to offer. Cities worth

seeing such as Lübeck and Lüneburg alternate with

long beaches on the North Sea and the Baltic Sea,

many enchanting islands such as Amrum and Sylt,

and large fruit orchards which inspire idyllic walks,

especially during blooming time and harvest. Bet-

ween the Flensburg Fjord and the Weser, between

the island of Usedom and the Wadden Sea National

Park, a UNESCO World Heritage Site, you will nd

one of the most diverse landscapes in Europe – there

is much to discover.

Easy to reach

Hamburg is located in the heart of Europe. In only 90

minutes on a train you can reach Berlin; a one hour

ight will take you to London, Prague, Brussels, or

Paris. With hundreds of daily ights, Hamburg is ea-

sily accessible from anywhere in the world. From the

airport it is only a 15 minute taxiride to the hospital.

You will nd more information on www.hamburg-

tourism.de.



What our patients say about us

Competent & EmpatheticUKE was the right decision. My stay felt like a hotel stay and

doctors of all different disciplines were available. This is a great

advantage – especially when unexpected things happen.

Tjorven Jensen, Norway

Grea t care & grea t ser vice

Diagnos tics for vascular s

urger y was ver y compreh

ensi ve – ul tra-

sound, ECG, s tres

s echo, x-ra y e tc. The ope

ra tion was a grea t succes

s.

No thing was le f t to chance.

I s ta yed in a sunn y room w

i th T V, radio, telephone an

d in terne t access.

For lunch I could choose b

e t ween 20 di f feren t meals

. Thanks e ver yone

for your suppor t!!

Vse volod Demido v, Russi

a

Per fec t clinic Grea t team – a big thank you to all d

oc tors & nurses.

Their compe tence reall y con vinced me.

Charlo t te Mi tchell, UK

High morals & humanitarian approachLet me thank you and all your staff in the medical center for all support and help you

provided me during my visit. I really appreciate your efforts, care, high performance,

medical prociency and good hospitality, high morals and humanitarian approach in

your work for patients, which is a symbol for your experience and deep study.

Mohammed Al Harbi, Saudi Arabia



Our mission

University Medical Center Hamburg-Eppendorf

International Ofce

Martinistrasse 52

20246 Hamburg

Germany

Phone: +49 40 7410 51690

Fax: +49 40 7410 51691

E-mail: [email protected]

www.uke-io.de

The International Ofce is an administrative depart-

ment serving as a liaison between our international

patients and our clinics. Our mission is to deliver client

and service-oriented comprehensive administrative

support in order to assist our guests in their pursuit of health.

We are proud to support

• High-Quality Patient Care – as the foundation

on which our reputation is based

• Customer Focus – with service tailored to

individual needs

• Teaching Excellence – in upholding the highest

standards in training of health care professionals

• Research Leadership – with progressive concepts

in the eld of medical science

patientbrochure english (1)

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