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@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd. Thinking about innovation Or “How I learned to stop worrying and work on other people’s ideas”

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@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Thinking about innovation

Or

“How I learned to stop worrying and work on other

people’s ideas”

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

/ The

“WherePaulHasToProveHis

QualificationsToStandUpHe

reAndLectureOnThisTopic”

/ Bit

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

What the fluxx?

Fluxx is a product and

service innovation

company, encouraging

large companies to

behave like start-ups,

introducing our unique

blend of business rigour

and creative enterprise

to see big thinking

brought to life

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Reinventing

Argos Service

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Innovating the

mobile sports-book

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Accelerating innovation

at the Opera House

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

/ Smart Insurance

R&D for More

Than

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

The flow of innovation

/ Finding insight

/ Having ideas

/ Communicating Ideas

/ Developing an idea

/ Validating an idea

/ Measuring the valueInitiatives

Getting the Right Ideas

Getting the Ideas Right

Insight

VALUE

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

“Create something new of value”

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Let’s talk about ideas….

Smash, Grab, Twist and Follow

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

/ “Creativity is about thinking up

new things – innovation is doing

new things”/ Peter Drucker

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

What do you DO

with an idea once

you’ve had it?

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Share it, don’t

sit on it…

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

What’s the point of the first pitch?

/ To help someone else

understand it – that is all

What it is

What led you to the idea

What you think the outcome

could be if it was done well

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Distilling the essence

This is the key skill in

communicating any idea

What is it that really

makes it an idea?

Being able to strip

away all the

possibilities and focus

on the core of the idea

is a key skill

What is an

iPod?

“The iPod is your entire music collection,

wherever you are”

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Your turn…

/ On your table you have a challenge sheet

/ This is a time-boxed challenge – 10 MINUTES

Suggested use of time…

/ 6 minutes – discuss quickly, and then list out as many ideas as possible – crazy, or not so crazy – doesn’t matter – just have lots of ideas – DO read the insight and stick roughly to the brief

/ 4 minutes – pick ONE idea and create a NUT-Shell pitch for it that can be delivered in UNDER 60 SECONDS

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Now….

/ Pick ONE of your table to come and present the idea

your table thinks is the best

/ CLUE: The person delivering the pitch does NOT have

to be the same person who originated the idea

/ Each pitch will have only 60 seconds – NO MORE

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

How easy were the ideas to have in the

first place?

Was it easier, or harder if other people in the room were

experts too?

How easy was it to agree on the winning

idea?

Congratulations!

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

But how do we take ideas forward?

How do we really know if they could become any good?

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

/ We will start up, validate and either close down, or raise the next round of funding, for a brand new digital business venture

Like a mere presentation was not challenge enough

In the next five minutes

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

SAT PIC features you in high

resolution satellite images.

It’s you, but seen from space!

flux[x]flux[x]

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

Business Case

/ 2 years to profit

/ $5m investment

/ Our biggest opportunities would be affiliate

partnerships with the likes of Discovery Channel, The

Weather Channel, National Geographic and others

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

We’re interested to know if

you might buy a SAT PIC

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

But it’s more than just an idea

/ We are actually launching a limited coverage beta

consumer version of SAT PIC today

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

Your new ‘Spacebook’ profile pic

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

/ Matt, from ‘Masters of

Pie’ our genius 3D

games-making

friends

/ There is a reason he’s

wearing a bright red

jacket…

Our first consumer SAT PIC test

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

© 2013 – All rights reserved Fluxx Ltd.

Sat Pic Target :Lat: 51.501852Lon: 0.005219UTC: 10:28 2013/03/14

This image sequence, of “Masters of Pie” was taken by satellite ‘Keeper’ at a distance of 26.1km from the earth’s surface.

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

First 10 Customers:

Get your own SAT PIC for just £250

(Normally £500)

Although we need commitment today, you won’t be charged until you get your picture.

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

I’m sorry…

This has simply been an experiment to test ONE core

hypothesis upon which the business case depends:

“We believe that people will value this service

enough to pay £250 for satellite photos of

themselves in real time”

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

Lean Approaches: Make something to learn something

/ Minimum Viable Product (MVP)

What is the minimum we need to do to test our

hyphothesis?

In this case, we used a ‘Wizard of Oz’ technique,

but there are many others

[x] fluxx.uk.com © 2013 – All rights reserved Fluxx Ltd.

Failure is cool

/ The unit of progress in lean is ‘learning’

What we learned in this experiment:

The cost base is too high to make this a viable

consumer proposition

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

But this also works for

big reputable

companies

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

A true story:

A client of ours was struggling

with a thorny issue

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

It involved using customer’s personal

data in a way we believed

they would value

But equally…

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

They might go nuts and

call the Daily Mail

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

But before we put it live,

it was usability tested

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

It bombed

Only 24% accepted the

idea and said they would opt in

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

96% of people just did it

without even thinking about itIf they hadn’t, it was a small enough experiment

that nobody would have noticed

We did it for the right reasons

We’d documented every step

We done it with compliance

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Lab stuffInisght and ideas

Create MVP/Experiment

Real

Users

Measure

LearnHypotheses

&

Propositions

Ideas &

OpportunitiesConcept

Validated

We use market research to inspire, give direction, help scale

and size the potential of ideas. We use Lab experiments to

tell us whether we were right or not.

Driven from insight, ending in facts

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

This is an emerging strand of

market research that needs your

support

/ We find it hard to ‘fuel’ our experiments We need real customers who represent our potential target

markets and we need lots of them

/ We need to find them again afterwards and talk to them about their experiences And frankly.. Compared to market researchers, we’re not good

at those things

@poleydee fluxx.uk.com © 2015 – All rights reserved Fluxx Ltd.

Thanks

for listening

[email protected]

Ideas are easy

Be free and confident in sharing ideas

Find ways to generate evidence

Always time-box any activity

(including this one)