PAUL MCGARVEY

Government Service Design Manual and Information

Architecture

What is the Government Service Design Manual?

‘A pool of guidance and advice about how to design and build digital services from teams across government’

Designed with the Digital by Default Service Standard in mind

What is Discovery phase?

Five steps to making a serviceDiscoveryAlphaBetaLiveRetirement

What is discovery phase?

Short phase in which you start to:Find out what

your users needFind out what

you should measure

Find out what your constraints are

User story

Achieve this by:Expressing/defining

the need in a user story

Write story from user’s perspective

Define success criteria

Create and deliver a solution

Assemble the team

Team must be:MultidisciplinaryAble/willing to meet regularlyAble to work closer together to deliver

rapid iterations

Outputs

At end of discovery phase, you will have:A list of user needs/story cardsUnderstanding of team and capability

requiredAbility to scope and plan an alphaA decision to progress to next phaseSome rough prototypesList of stakeholders and their inputUnderstanding of existing services

What is IA?

Information architecture is all about:Organising contentDescribing it clearlyProviding ways for people to get to it

What an IA is made up of

Defining a project and its goalsResearching people and contentDesigning IA, navigation, visual approach and

contentBuilding and testingMaintaining

What is IA?

Good IA helps people find information they need by understanding:PeopleContentContext

IA in a project

Main IA deliverables in a project:The IA itselfNavigationMetadata

Navigation

Do IA and GSDM overlap?

Five steps to making a serviceDiscoveryAlphaBetaLiveRetirement

What IA is made up ofDefining a project

and its goalsResearching people

and contentDesigning IA,

navigation, visual approach and content

Building and testingMaintaining

Do IA and GSDM overlap?

Both place user needs firstBoth place great emphasis on context User needs and context inform the contentBoth are essentially a process for designing

and building a digital service

Where do they diverge?

GSDM specific to government cultureGSDM focused on servicesResources (what it defines as a small team)Emphasis on Agile methodologies