Keynote SpeakerPaul Morgan, Head of Learning & Development

1% of Change within L&D

What is Holding us back?

• Cost of set-up, development and maintenance 63%

• Lack of skills amongst employees to manage own learning 63%

• Unreliable ICT infrastructure/low bandwidth/technical restrictions/firewall 60%

• Lack of skills amongst L&D staff to implement and manage e-learning 56%

• Reluctance by line managers to encourage new ways of learning 55%

• L&D staff lack knowledge about the potential use and implementation of technology 50%

• Not seen as a management priority 48%

• e-learning too generic and not sufficiently tailored to our needs 48%

• Past experience of e-learning hasn’t fulfilled our expectations 48%

• Reluctance by senior managers to use online materials 48%

• Reluctance by users to learn with new technology 47%

Who is Paul Morgan?

The role of L&D in O2

Operations

HR, F&PS

Business, Marketing & Digital

Sales & Service

Partners

Key role – Solving Business Problems

Digital Learning

Platforms & Strategy

Design, Build

& Deliver7,500 employees + Partners

“Everybody is a genius, but if you judge a fish by

its ability to climb a tree, it will live its whole life

believing that it is stupid”

Albert Einstein

EFFORT

RESULT

S

Deliver

Solution

Customer Engagement

Right Skills & Attitude

SOLID Foundations

REPUTATION & PARTNERSHIP

EFFORT

RESULT

S

39 People 100% of the Company

3 New Digital Partners

62 People 40% of the Company

Deliver

Solution

Customer Engagement

Right Skills & Attitude

SOLID Foundations

Industry Job Swap Idea…..Who is involved?