Paul A. Kirk 101 Eucalyptus #7208 (979) 415-4831 Lake Jackson, TX 77566

OBJECTIVE

I am seeking a challenging technical position that will allow me to continue my proficiency in IT and expand my skillset into other technical fields in the chemical and environmental industries to provide a wide range of professional abilities.

TECHNICAL CERTIFICATIONS

Microsoft Certified Systems Engineer Server 2003: Messaging (MCSE 2003: Messaging)Microsoft Certified Systems Engineer Server 2003: Security (MCSE 2003: Security) Microsoft Certified Systems Engineer Windows 2000: Messaging (MCSE 2000: Messaging)Microsoft Certified Systems Engineer Windows 2000: Security (MCSE 2000: Security)Microsoft Certified Systems Engineer Server 2003 (MCSE 2003)Microsoft Certified Systems Engineer Windows 2000 (MCSE 2000)Microsoft Certified Systems Administrator Server 2003: Messaging (MCSA 2003: Messaging)Microsoft Certified Systems Administrator Server 2003: Security (MCSA 2003 Security)Microsoft Certified Systems Administrator Windows 2000: Messaging (MCSE 2000: Messaging)Microsoft Certified Systems Administrator Windows 2000: Security (MCSA 2000: Security)Microsoft Certified Systems Administrator Server 2003 (MCSA 2003)Microsoft Certified Systems Administrator Windows 2000 (MCSA 2000)Microsoft Certified Professional (MCP)CompTIA A+ Professional (A+)Certified Fiber Optics Installer (CFOI)

TECHNICAL SKILLS SUMMARY

Connectivity & Hardware Cisco 2500, 3500; Catalyst 1900, 2900; Firewalls, Routers, Switches, Wireless, T1, T3, DS0-DS3

OC3 – OC192; Fast Ethernet; Gigabit Ethernet, FDDI

OS & Enterprise Applications Windows NT/2000/2003/, Exchange Server 2010/2013, Active Directory, Norton Ghost, ISA Firewall, Terminal Server, VMWare, SAN, Windows XP, Windows 7/8/X, Windows Server 2003/2008/2012, WSUS, Visual Basic

Telecommunications Technologies SONET, DWDM, Wi-Fi,OTDR, Packet Switching, Frame Relay, T-Berd Network Analyzers, Redback

SmartEdge 800, Cisco ONS 15454 (OC-48) Pirelli BDLA (Bi-Directional Line Amplifiers), Ciena Multiwave CoreDirector, Nortel Optera Longhaul 4000, Fujitsu and Nortel Optical Multiplexers = OC-3 to OC-192, Nortel DMS Switches, Fujikura Fusion Splicers, 3M Mechanical Splicers, Voice over IP, Cisco IP Phones and switches, DWDM

Desktop Technologies Multi Function Printers, Plotters, Biometric Scanners, Blu-Ray/DVD, Projectors, SSD Hard Drives

RAID Memory Arrays, PCI Express, TeamViewer, VNC Safety Credentials Transportation Worker Identification Credential, Brazosport Safety Council Basic +

EDUCATION

Tech Pros Group Irvine, CALAN/WAN Engineer Program

ATI Career Training Institute Dallas, TXElectronic Technology

EXPERIENCE

NSCGlobal/BASF; Freeport, TX 9/2015-PresentHelpdesk/Desktop Support Analyst

Desktop support/Helpdesk technician responsible for supporting all users in chemical plant with direct and remote support providing timely results while handling multiple issues simultaneously

Maintain computers in process environment in all areas from control rooms to executive offices troubleshooting and resolving technical issues in accordance to company policy and procedures

Collaborate with numerous departments to coordinate projects including operating system and software upgrades from both local and network installs, as well as implementing hardware installations to comply with all departmental guidelines

Primary contact providing critical support and maintenance of computers tasked with process tasks essential to 24/7 plant operations and provides training to increase productivity in a safe manner

Essintial Enterprise Solutions; Houston, TX 8/2011-PresentField Engineer

Field Engineer tasked with completing a myriad of different calls ranging from repairing ATM machines to desktop/laptop support, multifunction printers, point of sale systems, and server maintenance.

Computer technician tasked with maintaining legacy hardware in a laboratory environment to ensure operations are always running at optimal conditions for Ascend Performance Materials at Chocolate Bayou

Maintained various hardware from projectors, multi-function local printers, biometric scanners, plotters, and storage devices

Created/Removed users, computers and group policies in Active Directory and maintained concurrent naming conventions to standardize uniformity in the database.

Experience with Norton ghost and imaging computers to company specific policies

Advanced support to users for setup and connectivity to Global LIMS (Sample Manager) database providing procedural compliance at all times

Experienced with multiple ticketing tools to provide users updates on their IT issues in a timely manner

Intertek, Inc. Houston, TX 2/2010-8/2011Service Desk Analyst II

Processed large batches of new hires and terminations in Active Directory and other proprietary applications associated with creation of user accounts.

Completed multiple tasks concurrently in Active Directory while providing professional 2nd level support to all users in a large help desk environment.

Advanced troubleshooting of legacy proprietary applications used in conjunction with lab machines to exact specifications to keep lab operations running at all times.

Implemented a global LIMS (Sample Manager) database and provided users with local support on LIMS issues.

Supported multiple offices in the Houston area including the Valero refinery in Texas City performing maintenance on computers that interfaced with gas chromatographs and mass spectrometers in the testing of petrochemicals in an environmentally friendly manner.