“Payment Process Review”

All EN Payments Call August 25, 2015

Agenda

• Payments Process Overview• SAM Registration• Payment Request Process• Summary of Changes • Available Resources• Q & A

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Payment Process Overview

Check Ticket Assignability

Complete IWP or IPEAssign Ticket or Open

a Case

Assist the beneficiary to Trial Work Level (TWL) or Substantial Gainful

Activity (SGA)

Submit Payment Request

E-PAY

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Check Payment Request Status

System for Award Management (SAM) Registration

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SAM Profile

• Renew SAM registration annually at www.sam.gov. • ENs must review their account information periodically

and report any profile changes immediately.• Social Security/ US Treasury cannot make payments to

an Employment Network (EN) if the SAM profile is not active or banking information is not current.

• SSA will notify an EN if payments are held because its SAM registration has expired.

• It is the EN’s responsibility to ensure that its SAM registration is current.

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Requesting Payments

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Requesting Payments using the Ticket Portal

• Only one claim month can be entered at a time because each payment request automatically creates a work case in SSA’s system.

• Only evidentiary payment requests are allowed.

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Evidentiary Request

• Primary evidenceo Pay stubso Earnings statements prepared and signed by employero The Work Number report

• Must include:o Beginning and ending dates of the pay periodo Pay dateo Gross earnings for the claimed montho Year-to-date gross earningso Withholdings

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Click on ‘Request a Payment by SSN’

Requesting a payment from the Actions Menu

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Completing a Payment Request

1. Enter the claim month.

2. Select a Payment Method Type

3. Add earnings and Add a note if needed.

1.

2.

3.

Enter Earnings

• Must complete all fields marked with an asterisk (*)

• Limit of 25 earnings per request

• No need to enter earnings more than once

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Review and Verify the earnings

• When you click on the ‘Submit’ button you are automatically creating a case in SSA’s system.

• A fax cover sheet is automatically generated to associate your earnings evidence with the payment request you created in the Ticket Portal

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Fax Cover SheetIf you entered earnings on the previous page or manually checked the box to create a fax coversheet, you will be taken to this page. Save a copy of the cover sheet.

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Retrieving the Payment Request Form

1.

2.

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Completing the Payment Request Form

• Fax: 703.893.4020

• Address:

P.O. Box 1433

Alexandria, VA 22313

• Must submit fully completed form

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Checking Payment Status

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Ticket Portal – Payment Status Options

There are two options to view payment status from the Payments section of the Main Menu.1.“View payments already made to me”

• Includes all payments that are closed.

• Includes both paid and denied requests.

2.“View all pending payments for me”• Includes all payments that are still

open.

• Pending payments will include all payments that have not been sent to the Treasury yet.

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Two Payment Status Reports

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Manual Payment Request Review

• Checking the Status of a Payment Requesto Send an encrypted email

request to enpaymentshelpdesk@yourtickettowork.com

o Include DUNS #, SSN, claim month(s)

o Payment Help Desk 1.866.949.3687 Option 1

o Allow 5 or more business days for a response

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Summary of Changes in 2015

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2015 Changes

1. QBER report was eliminated in January 2015.

2. The Ticket Portal was launched on June 15, 2015.

3. The Secure Provider Portal and Interactive Voice Response system were discontinued as of July 1, 2015.

4. Certification Payment Requests (including Self Employment Income) were discontinued as of August 3, 2015.

5. Traditional e-Pay processes UAP, WIB, NYESS, VREN were

discontinued in July 2015 and replaced with the extended E-PAY process beginning August 10, 2015.

Available Resources

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OSM Website Resources

• The Portal• Information Center

o Upcoming Eventso Trainingo Resource Documents

• Ticket to Work Home: https://yourtickettowork.com/web/ttw/home

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Ticket Portal Training and Resources

• Ticket Portal Orientation self-paced moduleo A great way to get startedo Highly recommended that you work your way through the

simulation/module before you enter the Ticket Portal• Ticket Portal User Guide

o A resource to have at your finger tips when using the Ticket Portalo The reference to consult before contacting us with a question

• Information on how to access the Training and Resources site was included in the Welcome letter you received with confirmation of your completed enrollment in the Ticket Portal.

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OSM Phone Resources

•Technical Assistance Monday – Friday 9am – 5pm EST

•Toll Free: 1.866.949.3687

• Option 1: Payments Help Desk• Option 2: Systems Support Desk

•Manual Processes• FAX: 703.893.4020

•TDD: 1.866.833.2967

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Questions?

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