Customer Complaints Index

By PCCare247

Customer Complaints

" Take time some time to look at your " Take time some time to look at your business from the customer’s perspective business from the customer’s perspective and you should be able to stop customer and you should be able to stop customer complaints before they hit your desk. "complaints before they hit your desk. "

" It’s not only the operational side of the business which can let you down; the

human side of business can also generate complaints "

You didn’t do what you promised? Your product didn’t do what it’s supposed to

do? You’re never open when I need you? It’s a long time before someone answers the

phone? Whenever I ring in and get transferred to

another person I often get cut off? Bad Attitude?

Reasons Why Customers Complaint

• Listen with an open mind - Hear what the person has to say

without prejudging the situation. Let the person speak his mind fully, without interruption and without questioning the validity of the problem.

• Repeat the problem back - Once you see where the complaint is coming from, repeat it back in your own words so the person knows you've grasped him/her position.

• Apologize to the Customer• Identify and Fix the problem- As soon as possible, follow up

with a report on what went wrong and the steps you plan to take to rectify the situation and prevent it from happening again.

• Follow up - After sometime get in touch with the customer and tell them that their complaint was important to you. You could use this follow up to show the customer that you care about their complaint and that you value them as a customer.

Steps for Handling Complaints

“Research shows that unsatisfied

customers, when satisfied, are ten times more loyal to the company or brand than

happy customers. In fact, they often become vocal brand ambassadors for the

company. ”

“Complaints are very useful It is feedback to you about the performance of your

product/service. It is a signal for action. It is a customer helping you by giving you a

second chance!”

Complaints are Good For Business

We are always whole heartedly ready to accept our culpabilities and deficiencies so that we can start working on them with immediate effects. same could be reflected in our work methodology from the very next time when you contact us: complaint.pccare247.com & www.pccare247.com

Have Complaint! Most Welcome

So, if you also have any complaints or suggestions feel free and raise your grouses on our products and services by calling at our toll free helpline number 1-855-877-5848.