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Connecting intelligence to grow and
create a sustainable future
iReport A
Contents
Insights 3
Creating smart and healthy environments 4
High performing production sites 11
Regional strategies 14
Architecture 15
Transport services 16
2 | iReport A
Insights
The world is in a perpetual state of change driven by innovation and digital technology. Many
companies and organisations feel the need to reinvent their business models and ways of delivering
their products and services. Therefore outside the box, innovative solutions and more than ever -
collaboration with an open and curious mind-set are needed. We are keen to share with you how we
can explore the future together. Below you can find some of our initiatives.
3Insights iReport A |
Creating smart and healthy environments
Our missionFuture environments in which to learn, heal, interact and connectWhere offices are not only a place of work, but a place to develop, learn, relax and enhance personal
wellbeing. Where hospitals are centres of health, focussing on preventive care and not centres of
illness. Where universities are collaborative networked hubs, with physical and digital learning spaces
providing a customised learning experience for anyone. Where factories are totally digitally
connected and an integrated part of the circular economy.
Technology will shape our futureSmart technology has the potential to transform our lives for the better - where we live, how we live
and how we work. By 2050, 68 per cent of our global population will live in urban areas, rising to 80
per cent in Europe. This mass urban migration will put even further pressure on already limited assets
and resources including transportation, healthcare and utilities. In response, governments and
municipalities are adopting smart city technology to optimise the efficiency of civic and municipal
operations and services and to connect to citizens, creating safer, healthier and better places to live. A
strong and connected urban infrastructure needs smart buildings. By optimising hospitals, factories,
offices and universities so they are more responsive to the needs of their users and communities, they
will become the foundations of our future smart cities.
Transforming digitalisation to humanisationThe 4th Industrial Revolution advances communication and connectivity beyond anything ever
imagined, creating limitless opportunities throughout society. Digitally, people are connected, but
emotionally there is increasing disconnection. Workplace loneliness and tech-induced stress are on
the rise as technology replaces human contact. We can help find the right balance between
humanisation and digitalisation, ensuring that technology is a bridge to human connectedness and
not a barrier.
Balancing financial and social valuesCompanies are seeking new ways of engaging and doing business. They want to integrate
sustainability, environmental and social initiatives into their culture and develop a meaningful
purpose. The primary goal is not only to maximise profits but also to balance financial values with
social values and environmental impact. Sometimes this is directed by regulations such as energy
neutrality, in other cases it is driven by organisations that want to become the catalyst in a transition
towards a sustainable planet and new business models.
4 | iReport A Creating smart and healthy environments
A human-centric approach to create smart and healthy environmentsWe design smart and healthy environments around people. Technology is used for optimal user
benefit, creating a frictionless and intuitive experience. This is how we view the world at Royal
HaskoningDHV. We humanise the function of technology and adapt it to the local context and needs.
We add value for our customers by creating a smart, healthy and safe environment that empowers
engagement and offers the ultimate user experience.
Smart and healthy buildingsSmart and healthy buildings put users firstImagine a building that adapts to each user’s personal needs with unique settings and connectivity
options, simplifies human interaction and communication and supports collaboration and knowledge
sharing. A building that also empowers its occupants, increases their productivity and wellbeing, and
ultimately benefits society.
Whether for an office, a hospital, a university or a factory, our approach ensures inspiring, efficient
and sustainable workplaces.
OfficeA real estate portfolio is a profit not a cost centre. We see it as a powerful tool to make your brand
stand out, attract and retain the best talent and drive your growth. Our human-centric design
approach for offices create smart and healthy environments that boost employee engagement and
well-being. Retrofitting existing buildings contributes to a more sustainable society and the circular
economy.
HealthcareSmart hospitals will be customer centric, delivering a true end to end customer focused journey
utilising digital connectivity that will transform patient diagnosis, surgical ability, care delivery
models and patient outcomes. Operational effectiveness will also improve along with patient flow
and safety. Remote medical care, using real time patient monitoring via wearable and other mobile
devices will extend hospital ‘borders’, expanding the continuum of care, reducing patient care costs
and improving the patient experience.
5Creating smart and healthy environments iReport A |
EducationSmart hospitals will be customer centric, delivering a true end to end customer focused journey
utilising digital connectivity that will transform patient diagnosis, surgical ability, care delivery
models and patient outcomes. Operational effectiveness will also improve along with patient flow
and safety. Remote medical care, using real time patient monitoring via wearable and other mobile
devices will extend hospital ‘borders’, expanding the continuum of care, reducing patient care costs
and improving the patient experience.
Living labRoyal HaskoningDHV has created ‘Living Lab’, a pioneering space where new, innovative solutions for
smart and healthy environments are developed and tested in collaboration with clients.
Together with technology and knowledge companies, we experiment, invent and validate digital
connectivity solutions, including sensory technology, buildings and user data to improve building
efficiency, sustainability, employee experience, engagement and wellbeing.
Our Living Lab will function as an inspirational co-creation environment to explore with customers
the value of their real estate. We have created a pioneering knowledge hub for smart buildings and
sustainable building design.
Success storyContact AmsterdamWhen the lease on our office expired in 2016, we took the opportunity to create a new workplace
that would meet our vision of what a perfect work environment should be – inspiring and
sustainable, as well as enriching productivity, comfort and wellbeing for its users. And one that the
community can share and benefit from.
We also wanted to create a showcase for our customers that demonstrated our mission and values
which we align to the 2030 Agenda for Sustainable Development.
6 | iReport A Creating smart and healthy environments
The challengeOur challenge was to find a building that was centrally located from which we could create a circular,
energy neutral building, that would provide a healthy work environment with space that was smart
and flexible for the range of people that would use it. Some developers we approached said our
vision wasn’t feasible.
Our solutionWe re-purposed an old storage warehouse and garage in Sloterdiijk, West of Amsterdam. Designed
with spaces, toolsets and facilities for work and leisure, we created a sustainable ecosystem that
fosters collaboration and knowledge sharing amongst its users.
As well as Royal HaskoningDHV’s engineering team, Contact Amsterdam is home to a mix of
individuals and ambitious start-ups that design, create and produce, including film and furniture
makers; circular fashion designers; programmers; architects and painters.
Through inspirational shared spaces and specialty rooms, we have connected craftsmanship with
digital fabrication, creating many possibilities for visionary crossover projects. Communal events such
as yoga, workshops, and even the central location of the coffee machine, create a workplace that
stimulates co-creation and boosts wellbeing.
Contact Amsterdam opened in 2017 and has quickly achieved landmark status for its sustainability
and circularity and is helping fulfil the city’s vision to become the leading smart city of the future.
7Creating smart and healthy environments iReport A |
ResultsThe positive impact of the new building on the way we do business, on our employees and on our
environmental impact is significant and the return on investment is measurable.
• Circular: Building material circularity is above 60%.
• Energy-neutral: The Royal HaskoningDHV office is 100% energy neutral and the total Contact
building is 60% energy neutral, with the aim to make the entire building energy neutral, or even
positive, in the next couple of years.
• Increased employee engagement: Using the Leesman Index (LMI), a global standard for
measuring employee experience, employee engagement has increased by 23% rising to nearly
70%. The top 6% of best performing companies, so called Leesman+ companies, score an average
of 72%. Other aspects such as acoustics, daylight and focus rooms scored above Leesman+.
• Optimised and flexible space: Office spaces are in use between 7-19h during the workweek and
have been optimised to be multi-functional and flexible so they can also be used during the
weekends or in the evenings for other purposes.
• Better client contact: There has been a significant increase in the number of clients visiting our
offices helping strengthen client relationships and employee engagement.
• Co-creation: There has been increased co-creation through events including clients, tenants and
the local community in the building involving over 500 internal and external stakeholders,
improving brand awareness and reputation.
Alignment with sustainable devlopment goalsIt is in our DNA to deliver value in all we do and we have defined Service Levels to measure progress
on our sustainability goals. These are based upon selected Sustainable Development Goals (SDGs)
which are at the heart of the 2030 Agenda for Sustainable Development, adopted by all United
Nations Member States in 2015.
The SDG based Service Levels met for Contact Amsterdam building project are:
Affordable and Clean EnergyWe offer solutions that have re-purposing and sustainability at their core. With the use of
IoT, we create buildings that are smart, healthy and energy efficient. The Royal
HaskoningDHV Amsterdam office is 100% energy neutral and the total Contact building is
60% energy neutral.
Sustainable Cities and CommunitiesWe create buildings that form sustainable communities and contribute to sustainable
cities. Contact Amsterdam is a community of individuals and businesses, forming a
sustainable ecosystem that fosters collaboration and co-creation. It is also supporting
Amsterdam’s sustainability vision.
8 | iReport A Creating smart and healthy environments
Responsible consumption and productionCircularity and re-use of materials are critical principles for us. Through our approach we
contribute to responsible and sustainable consumption. The Contact building’s material
circularity is above 60%.
9Creating smart and healthy environments iReport A |
High performing production sites
TrendsKey factors that drive transformationThe world is experiencing rapid urbanisation. Our cities are driving economic growth but are also
experiencing major societal challenges: the demand for energy, water and waste management, with
the need to reduce greenhouse gas emissions and create a circular economy. At the same time, our
increasingly urbanised and ageing population is changing our way of life, our environment and our
planet.
Building a world in which every one of us leads a happy and healthy life is crucial. Sustainable
Development Goals are therefore established calling for action to promote prosperity while
protecting the planet. Building a business on sustainable goals creates true value. It makes an
organisation fit for the future, enhances its reputation and stock value, ensures safety and regulatory
compliance, and creates an environment where employees are proud to work.
Digital transformation in a fast-changing worldTechnologies such as data analytics, AI, IoT, digital twin and human-machine interactions are
becoming critical for business transformation and success. These technologies are driving innovation
and can be adopted quickly and at relatively low cost. For industry, Digital Twin methodologies allow
businesses to run simulations, predict and prevent breakdowns, plan maintenance schedules, realise
performance improvement and design improved engineering solutions within a secure digital space.
Digital Twin methodology and technologies such as AR and VR allow you to build, test and simulate
different scenarios, gaining fresh insight and developing innovative solutions to questions such as:
Where can we speed up production? Where are we wasting material, water or energy? Where can we
improve the human capacity? Where is our inventory lacking? How can we improve the
communication in our supply chain to understand the emerging demands of our customers? Which
equipment needs servicing and maintenance?
As a result, your business can respond faster and more efficiently, offering lower volume, customised,
sustainable and on-time solutions. An agile, dynamic and profitable best-in-class model is within
reach.
11High performing production sites iReport A |
Industry 4.0: Putting into practiceIndustry 4.0 has been talked about for many years. Only today are we beginning to see solutions that
turn theory into practice, that are transforming industrial operations through a combination of
intelligent engineering and data modelling. Download our latest white paper to learn more.
SolutionsHarnessing the power op IoTIndustry 4.0, the Internet of Things (IoT) and digitisation have the power to revolutionise your
business. Yet how do you harness this potential, so that it improves the performance, productivity
and profitability of your industrial assets? And how can you achieve this without disruption, while
improving reliability and optimising maintenance and investment costs? The secret lays in intelligent
engineering.
Data-driven engineering solutions for performance-based asset management
Unplanned downtime is a challenge for almost every industrial business. Each hour of lost production
erodes your margins, affects your delivery schedules, increases safety, health and environmental risks
and damages your reputation.
The maintenance and updating of core and enabling assets requires CAPEX and OPEX investment;
these investments are almost always concentrated on the maintenance, upgrading and management
of primary units. Currently, the focus for most companies is on their primary production
infrastructure. As a result, enabling assets are often overlooked. Water and wastewater systems, for
example, are rarely fully optimised for peak performance, energy efficiency or effectiveness.
Yet, when these enabling assets fail, your production process slows down or stops. The majority of
these failures can be prevented. This is where we step in. We work with engineers and asset
managers and data scientists to identify and analyse the most important data sets and create
customised solutions that allow you to manage your enabling assets proactively, increasing uptime,
extending operating life and optimising functionality. This proactive management results in a
reduction of maintenance and investment costs for the enabling assets and, just as importantly,
ensures compliance and improvements in the performance of the primary production units.
Intelligent engineering with our digital twinOur innovative digital twin approach – essentially a representation of your production infrastructure
– creates the opportunity to test the proposed use of, or changes to, your enabling assets and to plot
the impact that these might have on operational efficiency.
The creation of a digital twin before work commences gives you the knowledge to design the best
solution for your particular application, with data modelling allowing you to continuously improve
operational efficiency and cost using the most effective technologies. A digital twin leads to improved
system design and efficiency, greater uptime, and reduced energy and operating costs.
With over a century of experience in engineering and managing enabling industrial assets, backed by
an in-depth knowledge of data science and digital twin due to the acquisition of IT companies like
Lanner and Ynformed, we are able to implement solutions that add real value to your business.
12 | iReport A High performing production sites
Future-proof your businessAt Royal HaskoningDHV, we partner with specialists to help you create a resilient, agile and future-
proof business. We combine engineering knowledge, data science and strategic financial, operational
and IoT partnerships, to enhance the efficiency, functionality and reliability of the enabling assets
that are vital to your manufacturing operations.
We can finance and maintain your enabling assets, allowing you to deploy capital and resources to
your primary production assets, and offer dedicated skills in system integration, IoT, data science and
predictive simulation and modelling to drive continuous improvements across your enabling assets.
Our approach makes it easy to monitor and control the current status of enabling assets, and to gain
insight that allows KPI’s and SLA’s to be defined for each machine or system.
13High performing production sites iReport A |
Regional strategies
To boost socio-economic development in a sustainable and cost effective way, governments are
increasingly drafting regional economic plans. The challenge is to identify economic growth potential
and opportunities for regeneration, while simultaneously improving the social and environmental
situation for the long term.
Our master plans become the starting point for large scale governmental and private investments.
These might be in infrastructure or socio-economic facilities such as education and healthcare. We
help optimise the effectiveness of these investments. Successful implementation rests on involving
professional stakeholders throughout the planning process, as well as representatives of the local
community.
For an urban project of any scale or complexity, Royal HaskoningDHV has the expertise and
experience to drive success. In short, the NDD philosophy promotes the utilisation of natural
processes in areas where normally traditional design and building methods are used. This should lead
to solutions that are greener, more sustainable and cost effective. A solution in which the society,
ecology and economy all benefit.
The range of application is wide, from deltaic, coastal and riverine areas to urban developments and
rural environments. In the first, coastal management issues, harbour development, land reclamations
and large infrastructure projects play a role. Focus projects in this respect are, amongst others, sand
engines, green embankments, ecological dredging pits, wetland restoration and the development of
natural lines of protection. In the urban environments, focus lies more on ecocities (greener, heat
resistant, sustainable cities) and natural water treatment systems.
Examples in the rural environment are, amongst others, natural climate buffers and watershed
restorations. For several years, Royal HaskoningDHV has been working on projects in which the NDD
philosophy is used and in which we have strived to continuously look for alternative, nature friendly
solutions. In the future, we intend to work with this philosophy even more as we truly believe in the
vision of using the power of natural forces and resources to create sustainable solutions.
14 | iReport A Regional strategies
Architecture
The world is ever changing and so is its built environment. The role of the architect within a project
team is now more crucial than ever as the demand for high quality built environments for a low
budget is growing rapidly.
Our team of architects is specialised in working on large and complex projects. We pride ourselves on
being inventive, innovative and an asset to the team, whether we are designing a building, making an
urban plan or designing a bridge.
Our clients include multinationals, governments and private developers. We have experience with
international and national projects and projects in complex environments.
Being part of a large engineering and management firm means that we can tap from the vast
expertise of our colleagues as the lines of communication are extremely short. This allows us to work
more efficiently and effectively than most independent architectural firms do.
15Architecture iReport A |
Transport services
Robust, sustainable and well-designed transport networks are vital to a strong global economy in the
21st century.
Ensuring people and goods are transported safely, economically and with minimum impact on the
environment, are of paramount importance. Fuel prices, traffic congestion and the impact of motor
emissions on our environment are influencing our society's need for more efficient methods of
transport that don't empty our wallets or damage our planet.
Latest research and advanced technology in this area enables our consultants to provide best advice
surrounding all aspects of road and railway transport, from reduction of traffic hazards and the
introduction of cycle ways to improvements to car parking.
16 | iReport A Transport services