CA Learning Paths for ITIL® v3 Certification

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ITIL v3Foundation Paths forNew Students

Previously attainedITIL v2 Foundation

Certification

ITIL v3 Expert Path

ITIL v3Managing Across

the Lifecycle5 credits

91ITL300235 days

ITIL v3 ExpertCertification

• Take an appropriate mix of courses from either Lifecycle, or Capability or both.• 17 credits total required to enter Managing Across the Lifecycle course. • Successful completion of an exam is required to receive credit for each ITIL course.• A complete list of available Lifecycle, Capability and Service Manager Bridging courses can be found on page 3 of this document, or by clicking on the box. • For v2 Practitioners, Service Managers, and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Education representative.

Instructor Led Training(Classroom & Virtual)

Key to Delivery Options

Web Based Training ExamChoose coursesfrom specific groupingPrerequisite

ITIL v3 Foundation

Certification(In Class)

ITIL v3 FoundationCertification

*ITIL v3IntermediateLifecycle orCapabilityCourses

3 or 4 creditseach

ITIL v3 Foundation

Certification

ITIL v3 Awareness Course

91ITL100104 hours

ITIL v3Foundation

91ITL2002018 hours

or

ITIL v3Foundation

91ITL200313 days

ITIL v2Foundation Students

ITIL v2 to v3Bridging

Foundation

91ITL2001013 Hours

or

ITIL v3Foundation

Bridge Course

91ITL20041 2 days

CA Learning Paths for ITIL® v3 Certification by Roles

Copyright © 2010 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies

*IT Managers / Staff / Administrators and IT Process Managers and Owners

ITIL v3 ExpertCertification

ITIL v3Foundation Courses

**ITIL v3Intermediate

CoursesComplete all as

appropriate

ITIL v3Managing Across

the Lifecycle5 credits

91ITL300235 days

Business and IT Staff ITIL v3

Foundation Courses

IT and Business Executives

ITIL v3Foundation Courses

ITIL v3Continual Service

ImprovementLifecycle Course

91ITL300133 days

ITIL v3 ServiceStrategy Lifecycle

Course

91ITL300933 days

• *For a more complete list of roles please reference course descriptions. However your role needs may vary. Select those most appropriate.• **Take an appropriate mix of courses from either Lifecycle, or Capability or both.17 credits total required to enter Managing Across the Lifecycle course. • Successful completion of an exam is required to receive credit for each ITIL course. • A complete list of available Lifecycle, Capability and Service Manager Bridging courses can be found on page 3 of this document , or by clicking on the box.• For v2 Practitioners, Service Managers, and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official websiteor contact your CA Education representative.

Key to Delivery OptionsInstructor Led Training(Classroom & Virtual) Web Based TrainingChoose courses

from specific groupingPrerequisite Exam

Take 1 or both

ITIL v3 Awareness Course

91ITL100104 hours

ITIL® v3 Available Courses

Copyright © 2010 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies

ITIL v3Intermediate Capability Courses

ITIL v3Intermediate Lifecycle Courses

ITIL v3Foundation

91ITL200313 days

ITIL v3Foundation

91ITL2002018 hours

ITIL v3Foundation Courses

ITIL v3 Planning, Protection andOptimization

Capability91ITL30131

2.5 days +10 hours WBT

ITIL v3 ServiceOfferings and

Agreements Capability91ITL30111

2.5 days +10 hours WBT

ITIL v3 OperationSupport and

Analysis Capability91ITL30121

2.5 days +10 hours WBT

ITIL v3 Release,Control and

Validation Capability91ITL30141

2.5 days +10 hours WBT

ITIL v3 ServiceStrategy Lifecycle

Course

91ITL300933 days

ITIL v3 ServiceDesign Lifecycle

Course

91ITL300633 days

ITIL v3 ServiceTransition Lifecycle

Course

91ITL301033 days

ITIL v3 ServiceOperation Lifecycle

Course

91ITL300833 days

ITIL v3 ContinualService

ImprovementLifecycle Course

91ITL300133 days

ITIL v3Foundation

Bridge Course

91ITL20041 2 days

ITIL v2 to v3Bridging

Foundation

91ITL2001013 Hours

ITIL v3BridgingCourses

Take one of these courses for 2 credits upon passing exam.

3 credits each upon passing exam. 17 credits required to enter Managing Across the Lifecycle course.

4 credits each upon passing exam. 17 credits required to enter Managing Across the Lifecycle course.

2 credits each upon passing Foundation exam. For v2 Practitioners, Service Managers, and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official websiteor contact your CA Education representative.

ITIL v2 to v3ManagerBridge

91ITL400134 days

ITIL v3Awareness Course

91ITL100104 hours

ITIL v3Awareness Courses

Instructor Led Training(Classroom & Virtual)

Key to Delivery Options

Exam is includedwith each class

Web-based Training

Managing Acrossthe Lifecycle

91ITL300235 days

ITIL v3Capstone Course