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SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

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Page 1: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

SAP HCM Innovation Day - HR Analytics

Frans Smolders, Solution Management LoB HR

14 May 2014

Page 2: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

1 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Agenda

1. The Business Priority

2. Where should you start?

3. How We Provide Guidance and Results

4. Q&A

Page 3: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

The Business Priority

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4 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

0 50 100

Percentage of CEOs

Labor costs

Return on investment in

human capital

Assessments of internal

advancement

Employees’ views and

needs

Costs of employee

turnover

Staff productivity

Information is Important

Receives Sufficient Information

Only a Minority of CEOs Receive

Comprehensive Data on Their

Workforce Percentage of CEOs Who Believe Information is Important and

Sufficient for Decision-Making, PwC Survey, n=1,258

Source: PwC, 15th Annual Global CEO Survey, 2012.

Executives Lack Data Needed to Make Effective Talent Decisions

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5 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

A Missed Opportunity

82% 83% 85% 80% 95%

of business

leaders don’t

trust talent data

of business

leaders don’t

believe talent

analytics are

focused on the

right issues

of HR leaders

have not used

information

gleaned from

data analytics to

change a

business

decision

of senior HR

leaders believe

staff capabilities

are a barrier to

improving HR

analytics

of senior HR

leaders plan to

increase

investments in

HR data and

analytics in the

next two years

Source: CEB | Talent Management Report in The Times, October 2013 www.executiveboard.com/exbd/en-gb/human-resources/campaign-pages/times-talent-report/index2.page

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Where Should You Start?

Page 7: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

Can Talent Programs Really Drive Business Results?

What if you could

bring new

employees up to

speed 20% faster?

Can you tell the

specific impact

turnover has on

revenue?

How are individual

employee goals

tied to the

company

strategy?

What if you could fill

your open positions

faster, with higher

quality candidates

and at a lower

cost?

What percentage of

critical job roles are

at high departure

risk, and why?

Who are the top

successors based

on skills and

competencies for

each critical

position?

How are learning

programs improving

productivity,

increasing

revenue, or

reducing attrition?

Learning & Development Succession Recruiting

Onboarding Financials Goals and Performance

Core HR

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8 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

ACTION IMPACT

Grow 20%

Expand new markets

Cut operating costs

Improve service

Cut time to market

Innovate

Do we have the talent to execute on our strategy? Where are future talent gaps?

Are we maximizing new hire investments?

In which workforce segments does the increase in voluntary turnover present greatest risk?

Are we retaining our high performers?

Which workforce programs have the highest projected financial impact?

Do we pay for high performance?

Manager tenure

Staff turnover

Quality of hire

Pay distribution

Workforce planning

Optimize pay distribution

Change on-boarding

Growth

Cost reduction

Effective leadership

Productivity

ASK THE RIGHT

QUESTIONS

INSIGHT STRATEGY

BASE ANSWERS ON

FACTS VS. GUT

FEELINGS

KNOW THE

IMPACT OF YOUR ACTIONS

CHALLENGES

1. What business outcomes are we trying to

impact?

2. What are the human capital drivers of these

outcomes?

3. What is our current state compared to the optimal

state?

4. What talent strategies drive these outcomes?

A Framework for Actionable Analytics

Page 9: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

9 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

• Branding and advertising

• Improve customer satisfaction

• Improve employee satisfaction

• Improve service delivery

• Access new markets

• Attract and retain top-tier employees

• Ensure workforce demographics mirror customer base

• Emphasize performance management expectations

• Assess Total Cost of Workforce

• Identify pockets of excessive turnover cost

• Managing salary growth

• Strengthen non-financial EVP

• Average Manager Tenure

• Employee Retention Index

• Managerial Quality Index

• Staffing Rate – Expatriates

• Training Hours/FTE

• Voluntary Termination Rate – HIPO

• Employee Retention Index

• Managerial Quality Index

• Employment Brand Strength

• Ethnic Background Staffing Rate

• Performance Rating Distribution

• Voluntary Termination Rate

• Market Compensation Rates

• Net Hire Ratio

• Return on Human Capital Investment Ratio

• Operating Profit per FTE

Corporate

Strategy

Business

Drivers

Human

Capital

Metrics

Functional

Strategy

Customer Acquisition

Customer Retention

Hire Top Talent

Diverse Workforce

Reduce Turnover Manage C&B

Create a High Performance Team

Increase Market Share Reduce Operating

Expenses

A Visual for Linking Metrics to Relevant Business Issues

Page 10: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

How We Provide Guidance and Results

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Analytics Use data to align HR strategies with business strategies

Business Strategies

Business Outcomes

Enabling HR’s role as agile advisor to the business

Assess HR

Strategy with Workforce

Analytics

Shape HR Strategy with Workforce Planning

Benchmarks against peers

2,000+ metrics, standard definitions and formulas,

best practices

Strategic workforce planning with built-

in methodology

Reliable and credible data foundation

As little as 100-day implementation

SuccessFactors WFAP

Self-service analysis with SAP Lumira

Dashboards & aggregations with SAP Design Studio

Enterprise BI Predictive analytics with SAP InfiniteInsight

Standard reporting with SAP Analysis

for Office

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12 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Maximize impact to the

business

• Workforce Analytics

Drive fact-based HR

decisions with 2,000+

workforce metrics,

benchmarks, and best

practices

• Workforce Planning

Plan your future workforce

based on business need

and trends: from global

talent shortages to an aging

workforce

SuccessFactors HR Analytics Solutions Insights Into How Investments in Talent Are Impacting Business Outcomes

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13 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Product Demo

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14 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Survey

Operations Talent

Mgmt. HR Financials Labor

Stats Sales

Workforce

Planning

Workforce

Analytics

2,000+ Metrics, Reporting, Analytics, Workforce Planning

Benchmarks & Peer Networking

Integrating data from disparate sources, providing out-of-the-box content and insights

SuccessFactors HR Analytics Solutions Single Source for Workforce Data

Page 15: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

15 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Data

Acquisition

Project Plan and Data Specification Sign-Off

Day 14

Your HRIS

Initiate

Day 1

SOW Sign-Off and Project Kick-Off

Data Load &

Verification

Integrated

Data

Platform

Day 50

Data Load/ Discrepancy and

Verification Sign-Off

Beta Site

Publication

Day 90

Beta Site Publication/ Acceptance Testing

Sign-Off

Production Site

Day 100

Rollout and Change Management

Consulting and iterative implementation methodology with five well-defined stages

Scope of the Implementation Process

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16 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Global Leaders Choose SuccessFactors for Advanced Reporting, Workforce Analytics and Strategic Workforce Planning

Page 17: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

17 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

100

Reliable data foundation

2,000+ metrics, standards,

best practices

Benchmark against peers

Tools and content for everyone

30 years of strategic & consulting

experience, community of peers

Fast time to value

Designed around HR’s role as advisor to

the business

7 Key Points to Take Home

Page 18: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

© 2011 SAP AG. All rights reserved. 18

SAP Swiss Events App – www.sapevent.ch/app

This mobile app allows you to:

– View all SAP events

– Find event details

– View the schedule

– View your personalised agenda

– Network with other participants

– Expand your professional network

– Rate the event and give feedback

Feedback to event Feedback to sessions

Do both and win this Fitbit® Flex™ The Fitbit Flex activity tracker helps you focus on fitness by tracking steps, distance, and more and then wirelessly syncing those ... more on

www.fitbit.com

Page 19: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

Thank You!

Contact information:

Frans Smolders

Solution Manager, SAP

[email protected]

Twitter: @FransSmolders

Page 20: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

20 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

SuccessFactors Differentiators

• Strength in data integration from any source

• A turn-key solution designed for the domain

• Very short time to implement compared to traditional BI build

• Analytic content and expertise (e.g. metric definitions/standards, our data modeling team)

• Benchmarking depth and experience in HR domain

• Workforce planning experience & first to market solution

• Case studies and customer references

Page 21: SAP HCM Innovation Day - HR Analytics - SAP CH Events HCM Day_HR...SAP HCM Innovation Day - HR Analytics Frans Smolders, Solution Management LoB HR 14 May 2014

21 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Designed around HR’s role as advisor to the business; removes complexity in assembling and communicating insight

Comprehensive library of 2,000+ metrics, HR strategies, predictive models, standard definition and formulas, strategy guides, help tools, etc.

Transactional benchmarking of workforce data across industries, regions, and company sizes

Rich content such as talent flow models and career-pathing analysis enables faster utilization of insights

Multi-organization design, slice & dice deep into a matrix structure

35 extractors for SAP standard delivered integration; non-SAP integrations like PSFT

SuccessFactors Workforce Analytics Key Capabilities

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22 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.

Best practice methodology and best in class strategic workforce planning solution to align your talent strategy with your business objectives

Built-in methodology, templates, and case studies to guide you through the process

Demand and supply modeling, financial modeling, simulation, and “what-if” scenarios

Refine complex workforce models driven by strategic revenue, FTE, hiring and attrition rates, retirement age, and cost

Segmentation and focus on critical roles/skills

Embedded risk analysis, action planning

SuccessFactors Workforce Planning Key Capabilities