Turbo Listening Perry Rhue, PCC

iNTERNAL iMPACT, LLC

Turbo Listening

1.  Distinctions between listening and active listening

2.  Active Listening Definition, Characteristics & Behaviors

3.  Distinctions between Level 1, 2, & 3 (Turbo) Listening

4.  Call to action

ICF Core Coaching Competencies

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1. Ethics and Standards 2. Establishing the Coaching Agreement 3. Establishing Trust and Intimacy with the Client 4. Coaching Presence 5. Active Listening 6. Powerful Questioning 7. Direct Communication 8. Creating Awareness 9. Designing Actions 10. Planning and Goal Setting 11. Managing Progress and Accountability

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I consciously clear my mind of personal worries and other concerns before entering the conversation.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I stay tuned in even when the other person is overly detailed or verbose.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I remain focused on the other person’s conversation even when I do not think it is relevant to the topic at hand.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I wait for the other person to finish before thinking about my response.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I am comfortable with silence, and allow space for the other person to think.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

If I don’t understand, I ask the other person to repeat or clarify what he or she said.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I don’t finish the other person’s sentences for them.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I don’t multi-task. All of my attention is on the other person.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening Quiz

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NEVER | SOMETIMES | ALWAYS

I can continue to listen, even if the other person presents information that is disagreeable to me.

Adapted from The Coach U Personal & Corporate Training Handbook, John Wiley & Sons, Inc, 2005

Active Listening…

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“The  average  person  remembers  only  about  25  percent  of  what  he  or  she  hears,  and  some  people  remember  as  li<le  as  10  percent.      The  problem  is  that  while  hearing  is  incredibly  easy,  listening  takes  real  effort.”  

The  Study  Skills  Handbook,  “Learning  to  Listen”  by  Jay  Amberg  

Active Listening – ICF Definition

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1.  Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client’s desires, and to support the client self-expression.

2.  Listening without an agenda, distinguish between the words, tone of voice and body language. Level 2 and Level 3 listening.

3.  Understand the essence of the client’s communication. Helps the client gain clarity and perspective rather than the engaged story.

The Power Of Active Listening…

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•   builds trust

•  promotes discovery

•  leads to movement

•  produces accountability

By Jerry Essary/Lisa Huddleston

Level 1 Listening - Internal

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Characteristics/Behaviors

• Internal listening

• Hearing the client and listening to the “internal chatter” within your head

• Listening to the client through your knowledge, experience, judgments, opinions, beliefs, etc.

• Listening in “broke – fix” manner

From your experience, what would you add to this list?

Level 1 Listening - Internal

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As a coach, what impact do you on have when your attention is at Level 1?

Level 1 Listening - Internal

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Characteristics/Behaviors

• Coach hears what client says and responds to it, but only at obvious and surface level.

• In general, coach will evidence attachment to “what’s the problem,” “how do I help fix it,” and “how do I give value in fixing it.”

Level 2 Listening - Focused

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Characteristics/Behaviors

• Focused listening

• Sharp, intentional focus on the client and what the client is saying

• Listening to the client and focusing on their agenda

From your experience, what would you add to this list?

Level 2 Listening - Focused

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As a coach, what impact do you have when your attention is at Level 2?

Level 2 Listening - Focused

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Characteristics/Behaviors

• Coach is doing listening on a very conscious level.

• Listening tends to be more linear and concentrates on content of words.

• Coach is listening for answers, next question to ask, or looking for what to do with what they hear and will try to fit what they hear into a model they understand

Level 3 (Turbo) Listening - Global

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Characteristics/Behaviors

• Global listening

• Sharp, intentional focus on the client and what the client is saying and everything you can observe with your senses, intuition, etc.

• Listening to the client, focusing on their agenda and acknowledging shifts in the client, client conversation, energy, etc.

From your experience, what would you add to this list?

Level 3 (Turbo) Listening - Global

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As a coach, what impact do you have when your attention is at Level 3?

Level 3 (Turbo) Listening - Global

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Characteristics/Behaviors

• The coach’s listening is completely attuned as a learner and listening happens at the logical, emotional, and organic level at one time.

• The listening is linear and non-linear and responses from the coach evidence learning about the client at many levels.

• The coach recognizes both his and the client’s ability of intuitive and energetic perception that is felt when the client speaks of important things, when new growth is occurring for the client, and when the client is finding a more powerful sense of self.

Tips For Turbo Listening

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What would you add to this list?

1. Pay full attention; completely focused 2. Demonstrate that you are listening 3. Provide feed back 4. Defer judgment 5. Respond appropriately

Turbo Listening Perry Rhue, PCC

iNTERNAL iMPACT, LLC