pegaworld 2014 presentation: engage, simplify and change: the powers of pega software
TRANSCRIPT
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Better Business Software®
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Clear visibility
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Speed and accuracy
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Location
Patterns
Strategy
Trends
Gender
Buying history
This is the best Action. (Right now.)
Anticipate your customer’s needs
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User adoption
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Integration Business intelligence Data management Security Performance and scale Social Mobile Cloud
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CRM layer CRM layer
Marketing Sales Service
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Engagement
Social
Collaboration
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Social collaboration
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Social engagement
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Kerim’s customer movie
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Next Best Action Omni Channel Business Processes And Cases for
fulfillment
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