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Organizational Behavior Penempatan Pegawai School of Communication & Business Inspiring Creative Innovation Meeting-3

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Page 1: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Organizational Behavior

Penempatan PegawaiSchool of Communication & BusinessInspiring Creative Innovation

Meeting-3

Page 2: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

PERSONALITY&

EMOTION

Page 3: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

PERSONALITY

The combination of ways used by someonein interacting with others, which isinfluenced by heredity (genetic) andenvironment

PERILAKU ORGANISASI 2

Page 4: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Personality Determinants

• Heredity

Genetic factors of an individual

Physical size, attractiveness, face, temperament, etc.

• Environment

The culture in which we grew up. Our initial conditioningaffects our personality.

• Situation

Personality sometimes changes according to thesituation where the individual is located.

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Page 5: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

CHARACTERISTICS OF PERSONALITY

– Personality traits or character traits arecharacteristics that often arise and describe thebehavior of an individual

– In the Organizational Behavior study, it is useful,among others for: employee selection, and adjustingthe field of work with individuals

– Personality measurement can be done by:

a) MBTI

b) Big Five Model

PERILAKU ORGANISASI 4

Page 6: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

a. MBTI (Myers-Briggs Type Indicator)

The most widely used personality instrument in the world.

Extrovert Outgoing, sociable, assertive, adaptable

Introvert Shy, quiet

Sensing Practical and prefer routine or order, they focus on details

Intuitive Intuitives rely on unconcious processes an look at the ‘big picture’

Thinking Thinking type use reason and logic to handle problems

Feeling Feeling types rely on their personal values and emotions

Judging Want to control and prefer their world to be ordered and structured

Perceiving Flexible and spontaneous

Page 7: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

• Classify people into 4 main types:

a) Extrovert / Introvert (E or I)

b) Sensing / Intuitive (S or N)

c) Thinking / Feeling (T or F)

d) Perceiving / Judging (P or J)

• The classification is then combined into 16 personality types

a. MBTI (Myers-Briggs Type Indicator)

Page 8: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Myers-Briggs Type Indicator(MBTI)

Decision makingStyle

Perceptive (P)

In makingDecision

Feeling (F)

Type of social interaction

Extrovert (E)

In ObtainingInformation

Sensing (S)

Introvert (I)

Intuitive (N)

Thinking (T)

Judgmental (J)

INTJ = Visionary (having original thoughts and a strong drive for ideas and goals)

ESTJ = Organizer (realistic, logic, analytic, assertive)

ENTP = Initiator (innovative, individualistic)7

Page 9: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

b. Big Five Model

1. Emotion Stability:

A dimension that characterizes a person's ability to managestress to be calm and confident (as opposed to being notcalm, nervous, and depressed)

2. Extraversion

The degree to which a person is able to socialize

3. Openness to new things (Openness to Experience):

One's area of interest on something new

An open person is creative, curious, sensitive, (as opposed toa closed mind)

According to the BIG FIVE MODELThe personality can be divided into 5 dimensions:

Page 10: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

4. Agreeability/ agreeableness:

The degree to which one works well with others

Dimensions that include a person's ability to work with others,cooperative, and the ability to trust others

5. Conscientiousness:

Dimensions that describe someone who is responsible,reliable, stable, dicipline

The lowest value of this dimension is lazy, disorganized andirresponsible

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Page 11: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Model of How Big Five Traits Influence OB Criteria

Page 12: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Personality attributes that influencing OB

Locus of control Narcissism

Risk taker PersonalityType A

Machiavellism Self – Evaluation

Main Personality Traits That Effect Organizational Behavior

Page 13: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

The degree to which people believe that they are masters of their

own fate (success or fail)

Internal locus of control: They believe that they are able to control

what happens to them

External locus of control: They believe that what happens to them

is controlled by outside forces (other people, luck, chance)

Locus of control:

Page 14: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Internal locus of control External locus of control

JOB SATISFACTION High Low

ABSENTEEISM Low High

WORK PERFORMANCE Better at work that requires initiative and independence of action

Better at routine and well-structured work

RESIGNATION Dare to take action, then he can be better prepared to leave work

Vice versa (Search safe)

LOCUS OF CONTROL EFFECT ON ORGANIZATIONAL BEHAVIOR

Page 15: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

MACHIAVELLISM: The degree to which individuals arepragmatic, distance their emotions, and believe thatgoals can be achieved by justifying any means

• Manipulating more, always wanting to win, lessbeing persuaded, and more persuading others

• High performance in jobs with situations that havefew rules that can improvise

• Example: Work that contains elements ofnegotiation, sales commissions, etc.

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Page 16: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

RISK TAKER

• Individuals have different courage to take chances• To produce high performance, one's risk taking must be

adjusted to the demands of the job

Example:• High risk takers produce more effective work

performance for a stock trader in an intermediarytrading company (broker), because this type of workrequires quick decision making.

• On the other hand, the willingness to take risks mayprove to be a major obstacle for an accountantconducting audit activities. This job might be better doneby someone who has a low risk-taking tendency.

PERILAKU ORGANISASI 15

Page 17: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

NARCISSISM: Tendency to be: arrogant, have a sense of self-interest that is excessive, requires excessive recognition, andput yourself first

• A study revealed that when narcissistic individuals think theyare better leaders than their peers, their superiors actuallyjudge them as worse leaders

• Narcissistic individuals also tend to be selfish (egoist) andexploitative, and they often utilize the attitudes of otherindividuals to their advantage.

• Research also shows that narcissistic individuals are judged bytheir superiors as less effective individuals, especially whenthey are asked to help other individuals.

Page 18: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

SELF-MONITORING: The ability of an individual toadapt his behavior to external situational factors

• Have better work performance, and more likely tobe a leader

• Have a dynamic career path, get more promotions

• More likely to occupy a core position in anorganization

• Individuals with a high level of monitoring will bemore successful in holding managerial positions

Page 19: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

TYPE A PERSONALITY: Aggressively continuing involvementto achieve more - in less time, and if necessary will resistattempts by other people or other matters

Type A Personality Type B Personality

1. Fast paced in moving

2. Can not wait for everything that goeson

3. Try to do several jobs at once.

4. Can't enjoy free time

5. Obsessed with numbers

1. Never feel pressured

2. Feel no need to show off theirachievements

3. Play to get excitement

4. Can relax without feeling guilty

• Type A gets the job faster• Type B more to the top manager• Why? Because type A prefers quantity over quality.

Page 20: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

A

I

S

C

E

R

Artistic

Co

nve

nti

on

al

Associated Personality Types

With work

Holland Theory:

Page 21: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Holland Theory: The theory of compatibility of people with the type of work

Type Personality Congruent Occupation

Realistic

Investigative

Social

Conventional

Enterprising (giat)

Artistic

Shy, stable, practical

Analytical, independent

Cooperativesociable

Efficient, not flexible,practical

Ambition, energetic

Imaginative, not practical,idealist

Mechanics, farmers,assembly worker

Biologist, economist,mathematician

Social workers, teachers,counselor

Managers, accountants,teller

Lawyer, seller

Painters, musicians,author

PERILAKU ORGANISASI

Page 22: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

PERILAKU ORGANISASI

AFFECT, EMOTION, AND MOODS

Page 23: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

EMOTION

PERILAKU ORGANISASI

Emotions are strong feelingstowards something or someone

Page 24: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

EMOTION

• Emotions are different from moods

• Emotions are reactions to objects, notpersonalities

• According to Daniel Goleman (2002: 411)emotions refer to a specific feeling andthought, a biological and psychological stateand a series of tendencies to act

PERILAKU ORGANISASI

Page 25: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Affect, Emotion, and Moods

Page 26: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Six Basic Emotions

Happy

Wonder

Afraid

Sad

Angry

Fed up

Emotions are intense feelings directed at someone or something

Page 27: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

EMOTIONAL INTELLIGENCECOMPETENCIES

Social Awareness

Self Management

RelationshipManagement

Self Awareness

Empathy, understanding the emotion of others and their impact on relationship

Understanding our emotion and their impact on ourselves and others

Self-regulation, thinking before acting and staying in control of our emotion

Rapport, making use of emotions to build and maintain good relationships

Four key emotional intelligence competenciesfor leadership success

Page 28: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Mood

Page 29: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

SN 322023 PERILAKU ORGANISASI 28

POSITIVE AFFECTION: A mood dimension consisting of specific positive emotionssuch as: alert, excited, excited, and happy (at high positive affection).Satisfaction, peace, relaxation and calm (at low positive affection)

NEGATIVE AFFECTION: A mood dimension consisting of emotions such as:tension, nervous, stress, and disappointment (at high negative affection). Sad,depression, bore, and sluggish (at low negative affections)

Mood = positive affection or negative affection

Moods

Page 30: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

The Structure of Mood

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Page 31: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

People without Emotion

Other KeyIssues

Gender andEmotion

Culture andEmotion

Page 32: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Can people be emotionless?

• Some people have great difficulty expressingtheir feelings and understanding the emotionsof others called Alexithymia

• Alexithymia does not always lead to lowperformance

• Jobs that are suitable are jobs that requirelittle or no emotion at all– Suitable: Programmer

– Not suitable: Salesperson

Page 33: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Gender and Emotion

Is it true that women reactmore emotionally? Yes• Women show greater

emotional expressionthan men

• Women are morecomfortable in expressingemotions than men

• Women are better atreading non-verbal cluesthan men

Explanation:

• Men are trained to be hardand brave, women aresocialized as caregivers

• Women need greaterattention to get socialrecognition

• Women have an better abilityto read other people anddisplay their emotions

Page 34: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Culture and Emotion

• Culture gives different interpretations ofemotions

• Example: in the US a smile is considered aform of hospitality, but in Israel it isconsidered a form of inexperience

Page 35: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

The Role of Emotion in Organizational Behavior

• E.I. (Emotion Intelligence) High performance is positivelyrelated to Emotional Intelligence

• Decision Making Negative emotions can lead to limitedalternatives and inaccurate use of information in decisionmaking

• Motivation People who are highly motivated in their work,emotionally attached

• Leadership Effective leaders almost all rely on theexpression of feelings to help communicate their message

• Conflict Managers' success in dealing with interpersonalconflict is often strongly influenced by their ability to identifyemotional elements in conflict

Page 36: Penempatan Pegawai School of Communication & Business ... · –Personality traits or character traits are characteristics that often arise and describe the behavior of an individual

Fakultas Komunikasi dan BisnisInspiring Creative Innovation

Program studi Administrasi Bisnis Tel-U