pengenalan skype for business (sfb) mygovuc skype for... · 2020-03-19 · mygovuc skype for...

PENGENALAN SKYPE FOR BUSINESS (SfB)

MYGOVUC

1

Skype for Business

PAKEJ MYGOVUC1

KELEBIHAN SKYPE FOR BUSINESS4

CIRI - CIRI SKYPE FOR BUSINESS5

AGENDA

PENGAKTIFAN SfB di IPMS2

APA ITU SKYPE FOR BUSINESS3

CARA LOGIN SKYPE FOR BUSINESS6

TROUBLESHOOT SKYPE FOR BUSINESS7

LAMPIRAN DAN RUJUKAN8

HUBUNGI KAMI9

Terhad kepada Pasukan Projek MyGovUC

Perkhidmatan: E-mel (Webmail, Mobile & Client) + Big Mail Transfer + Skype for Business (1:1)

PAKEJ MYGOVUC

* Bermula Jun 2018

1


PENGAKTIFAN SfB di IPMS

• Akaun yang tidak aktif melebihi 30 hari

akan ditamat secara automatik

** “Multi Conference for SfB” – hanya jika

diperlukan

2


Gabungan IM, panggilan audio, panggilan video danperkongsian fail serta kolaborasi dalam satu pakej.

APA ITU SKYPE FOR BUSINESS

IM

AUDIO

VIDEO

KONGSI FAIL

PRESENT

SKYPE MEETING

3


KELEBIHAN SKYPE FOR BUSINESS

Berhubungdengan

sesiapa sahaja

Mudahuntuk

digunakan

Berkolaborasisehingga 250* orang dalam

satu masa

Penjimatankos dan

masa

*Bergantung kepada network bandwidth

Perkongsianfail sehingga

500MB

4


INSTANT MESSAGING

PRESENCE

DESKTOPSHARING

REMOTEDESKTOP

FILE SHARING

SCHEDULEA MEETING

AUDIOCONFERENCING

VIDEOCONFERENCING

CIRI-CIRI SKYPE FOR BUSINESS

5


CARA LOGIN SKYPE FOR BUSINESS

6


TIPS SKYPE FOR BUSINESS

# Anda disarankan untuktidak meletakkan mod AutoLogin semasa pertama kaliakses ke Skype for Business.

Pilih “No”

7



# Anda juga disarankan untuktidak meletakkan mod AutoStart aplikasi Skype forBusiness.

“Uncheck” pada kotak ‘Automatically start the app when I log on to Windows’

8



# Anda juga disarankan untukSign Out setiap kali selesaimenggunakan Skype forBusiness

Pilih “Sign Out”

9

MYGOVUC SKYPE FOR BUSINESS

TECHNICAL TROUBLESHOOTING GUIDE

10

Unable to sign-in

• Possible solution:

1. Enter correct credential (username and password)

2. Enable subscription in IPMS Portal

3. Reset password to default and retry login


UNABLE TO SIGN IN

11

Computer time not correct


1. Set PC time and date to follow Sirim real time (https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting


UNABLE TO SIGN IN

12

https://mst.sirim.my/

DNS configuration


1. Open CMD and run ipconfig /flushdns

2. Close SFB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.


UNABLE TO SIGN IN

13

Unable to search address book • Possible solution:

1. Set PC time and date to follow Sirim real time (https://mst.sirim.my)

2. Set PC time to follow UTC 08:00 Kuala Lumpur, Singapore setting

3. Close SFB and delete user SIP profile in C:\Users\<userprofile>\AppData\Local\Microsoft\Office\15.0\Lync and relogging.

MYGOVUC SKYPE FOR BUSINESSUNABLE TO SEARCH ADDRESS BOOK

14

https://mst.sirim.my/

Unable to perform audio/ video/ presentation/ send items

• Failed due to network issue


• Make sure internet network is good, strong and consistent

• Make user microphone and speaker available if unable to perform audio/ video.

• Ensure all ports required for SFB are opend on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.


AV/ PRESENTATION/ SEND ITEMS ISSUE

15

Unable to perform SFB multiconferencing


• Enable "Multi conference for SfB" option in IPMS

• Make sure internet network is good, strong andconsistent

• Ensure all ports required for SFB are opend on agency network/ firewall. Refer to list of ports required accordingly provided for UC Admin.


CONFERENCING ISSUE

16

Unable login Skype For Business Mobile from iOS device


• Navigate to www.1govuc.gov.my/muat-turunthru mobile device

• Install certificates Root CA from TM and Enterprise Trust


MOBILE IOS ISSUE

17

http://www.1govuc.gov.my/muat-turun

• Check installed certificates in mobile • Navigate to Setting > General > About > Certificate Trust Settings

• Enable TM Applied Business Root Certificate


MOBILE IOS ISSUE

18


LAMPIRAN DAN RUJUKAN

Panduan Penggunaan

- http://www.1govuc.gov.my/doc/161115-SfB-%20Manual-Pengguna.pdf

Installer

- https://products.office.com/en-my/skype-for-business/download-app?tab=tabs-3

Installation Guide

- Windows: http://www.1govuc.gov.my/doc/160922-SfB-Installer-Installation-Guide.pdf

- Android: http://www.1govuc.gov.my/wp-content/uploads/SfB-Mobile-Panduan-Penggunaan-Android-v2.pdf

- IOS: http://www.1govuc.gov.my/wp-content/uploads/SfB-Mobile-Panduan-Penggunaan-iOS-v1.pdf

Video Tutorial

- Installation: http://www.1govuc.gov.my/doc/video-tutorial/install_skype.mp4

- Contact dan Group: http://www.1govuc.gov.my/doc/video-tutorial/SFB_contact_list_create_group.mp4

- Instant Messaging: http://www.1govuc.gov.my/doc/video-tutorial/SFB_IM_1_to_1_and_1_to_many.mp4

- Cara Penggunaan: http://www.1govuc.gov.my/doc/video-tutorial/Login_SfB3.mp4

19

http://www.1govuc.gov.my/doc/161115-SfB- Manual-Pengguna.pdf

http://business/download-app?tab=tabs-3

http://www.1govuc.gov.my/doc/160922-SfB-Installer-Installation-Guide.pdf

http://Mobile-Panduan-Penggunaan-Android-v2.pdf

http://Panduan-Penggunaan-iOS-v1.pdf

http://www.1govuc.gov.my/doc/video-tutorial/install_skype.mp4

http://www.1govuc.gov.my/doc/video-tutorial/SFB_contact_list_create_group.mp4

http://www.1govuc.gov.my/doc/video-tutorial/SFB_IM_1_to_1_and_1_to_many.mp4

http://www.1govuc.gov.my/doc/video-tutorial/Login_SfB3.mp4

Certified Cameras : Skype for Business (SfB)

* Sumber adalah daripada https://partnersolutions.skypeforbusiness.com/solutionscatalog/all


Features Desktop Mobile

Remains sign in Yes Yes

Audio/ Video Conferencing Yes Yes

Instant messaging Yes Yes

Publish and view status Yes Yes

Search Address Book Yes Yes

Share desktop Yes No

View shared desktop/ program Yes View shared program only

Share PowerPoint slide Yes Yes

DESKTOP VS MOBILE


COMPONENT REQUIREMENT

FeatureComputer and processor Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureMemory 2 GB RAM

FeatureHard disk 3.0 GB of available disk space

FeatureDisplay PC: 1024 x 768 1024 by 768 screen resolution

FeatureGraphics Hardware

•Support for Microsoft DirectX 9 application programming interface (API) •Minimum of 128 megabytes (MB) graphics memory•Windows Display Driver Model driver•32 bits per pixel capable format

FeatureOperating systemWindows 10, Windows 8.1, Windows 8, or Windows 7 Service Pack 1, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2.For the best experience, use the latest version of any operating system.

FeatureBrowser The current version of Internet Explorer, Microsoft Edge, Safari, Chrome, or Firefox.

Feature.NET versiondot NET version Requires .NET 4.5 CLR.

FeatureData and voice Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureVideo source USB 2.0 video camera

FeatureMeetings Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureDevices Standard laptop camera, microphone, and speakers.

Prerequisite SFB for Windows


Prerequisite SFB for MAC

COMPONENT REQUIREMENT

FeatureProcessor Intel processor, Core 2 Duo or higher

FeatureMemory 2 GB RAM

FeatureHard disk 1.5 GB of available hard disk space

FeatureDisplay 1280 x 800 1280 by 800 or higher resolution

FeatureOperating system Mac OS X 10.11 El Capitan or later

FeatureBrowser Safari 5 or later

FeatureVideo Compatible webcam

FeatureVoiceCompatible microphone and speakers, headset with microphone, or equivalent device


Type Protocol Source Ports Destination Ports Encrypted Purpose

TCP SIP/TLS Any 443 Yes Access Edge

TCP PSOM(TLS) Any 443 Yes WC Edge

TCP RTP Any 50,000 – 59,999 Yes AV Edge

UDP RTP Any 50,000 – 59,999 yes AV Edge

UDP STUN/MSTURN Any 3478 Yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP HTTP Any 80 NO Access Edge

UDP DNS Any 53 NO Access Edge

TCP RTP 50,000 – 59,999 Any Yes AV Edge

UDP RTP 50,000 – 59,999 Any Yes AV Edge

UDP STUN/MSTURN 3478 3478 yes AV Edge

TCP STUN/MSTURN Any 443 Yes AV Edge

TCP

HTTP

SIP/TLS Any 80 NO Reverse Proxy

TCP HTTPS Any 443 yes Reverse Proxy

TCP SRTP 5350 - 5389 5350 - 5389 Yes Peer to peer application sharing

UDP SRTP 5390 - 5429 5390 - 5429 Yes Peer to peer audio traffic

UDP SRTP 5430 - 5469 5430 - 5469 Yes Peer to Peer video traffic

TCP SRTP 5470 - 5509 5470 - 5509 Yes Peer to peer file transfer



KHIDMAT MEJA BANTUAN SFB MyGovUC

SfB ID: [email protected]

Waktu Operasi: Isnin - Jumaat(8.30 pagi - 5.30 petang)

HUBUNGI KAMI

TERIMA KASIH“Komunikasi Berterusan, Jalinan Berkekalan”

pengenalan skype for business (sfb) mygovuc skype for... · 2020-03-19 · mygovuc skype for...

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