People 2.0Working in a participatory 2.0 World

BIALL Conference

BrightonJune 2010

David Gurteen

• Web 2.0• Enterprise 2.0• KM 2.0

Everything 2.0

• Libraries 2.0• Management 2.0 • Warfare 2.0• Government 2.0• Education 2.0Credit: Hugh MacLeod, gapingvoid

People 2.0

For KM 2.0 to be successful we need Managers 2.0

Not quite, we need People 2.0!

Question

What does it mean to work

in a participatory 2.0 world?

There are some things best learnt indirectly

Quotations

Quotations are good for capturing and concisely communicating

thoughts and ideas.

They can be inspirational and can help us reveal and assess the

assumptions, values and beliefs that underlie the ways in which

we perceive the world.

Some quotations to reflect on

Walk the talk

We must become the change we

want to see in the world.

Mahatma Gandhi

Work with People

An innovative, healthy organization requires

that we work with people rather than do

things to them. Alfie Kohn

Don’t tell people what to do

I have to tell it again and again: I have no doctrine. I only point out something.

I point out reality, I point out something in reality which has not or too little been seen.

I take him who listens to me at his hand and lead him to the window. I push open the window and point outside.

I have no doctrine, I carry on a dialogue.

Martin Buber

On being taught

Personally I'm always ready to learn, although I do not always like being

taught.

Sir Winston Churchill

Have conversationsOur most effective KM tool is

conversation.

The words we choose, the questions we ask, and the metaphors we use

to explain ourselves, are what determine our success in creating

new knowledge

as well as sharing that knowledge with each other.

Nancy Dixon

Have learning conversations

The kind of conversation I’m interested in is one in

which you start with a willingness to emerge a slightly different person.

Theodore Zeldin

Raise all the ships on the sea

If I have seen further thanothers, it is by standing upon

the shoulders of giants.

Sir Isaac Newton

Carpe Diem!

Scale back your long hopes to a short period.

While we speak, time is envious and is running away from us.

Seize the day, trusting little in the future.

Horace

Yes, You.

You control the Information Age.

Welcome to your world.

Person of the year, December 2006

Yes, we.

We control the Informaton Age.

Welcome to our world.

We are moving to a participatory

“WE world”

Conversation

How do we better work in a participatory 2.0 world?

Q&A

Questions?Thoughts?Comments?Insights?

Some of my favourite quotationsI did not use that I think you may

enjoy

Business is a conversation

Business is a conversation because the defining work of business is

conversation - literally.

And 'knowledge workers' are simply those people whose job consists of having interesting conversations.

David WeinbergerThe Cluetrain Manifesto

• Conversation is central to all that we do

• Its our job!

Conversation is a meeting of minds

Conversation is a meeting of minds with different memories and habits.

When minds meet, they don't just exchange facts: they transform them,

reshape them, draw different implications from them, engage in

new trains of thought.

Conversation doesn't just reshuffle the cards: it creates new cards.

Theodore ZeldinConversation

• Theodore in an Oxford Historian

• Conversation is creative

KM is about understanding

For all our knowledge, we have no idea what we're talking about.

We don't understand what's going on in our business, our market, and our world.

KM shouldn’t be about helping us to know more. It should be about helping us

to understand.

So, how do we understand things? It's through stories that we understand how

the world works.

David Weinberger, The Cluetrain Manifesto

• Its about understanding & sense making

• Through conversation & storytelling

How Children Fail

Children do not need to be made to learn to be better, told what to do or

shown how.

If they are given access to enough of the world,

they will see clearly enough what things are truly important to themselves and to others,

and they will make for themselves a better path into that world then

anyone else could make for them.

John Holt

Change

The only way to change is to change your understanding.

Anthony de Mello, Jesuit Priest

Get real

Knowledge Management should be focused on real, tangible intractable problems not aspirational goals.

It should deal pragmatically with the evolutionary possibilities of the present rather then seeking idealistic solutions.

Dave Snowden

Licence

• You may use these slides under the following Creative Commons Licence

• Attribution-Share Alike 2.0

• http://creativecommons.org/licenses/by-sa/2.0/uk/

David GURTEEN Gurteen Knowledge Fleet, United Kingdom

Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com

www.gurteen.com