people 2.0: working in a 2.0 world
TRANSCRIPT
People 2.0Working in a participatory 2.0 World
Make the most of
what you know
IA Centre December
2009
David Gurteen
• Web 2.0• Enterprise 2.0• KM 2.0
Everything 2.0
• Libraries 2.0• Management 2.0 • Warfare 2.0• Government 2.0• Education 2.0Credit: Hugh MacLeod, gapingvoid
• Managers 2.0• People 2.0
People 2.0
For KM 2.0 to be successful we need Managers 2.0
Not quite, we need People 2.0!
Question
What does it mean to work
in a participatory 2.0 world?
There are some things best taught indirectly
Quotations
Quotations are good for capturing and concisely communicating
thoughts and ideas.
They can be inspirational and can help us reveal and assess the
assumptions, values and beliefs that underlie the ways in which
we perceive the world.
Some quotations to reflect on
Walk the talk
We must become the change we
want to see in the world.
Mahatma Gandhi
Work with People
An innovative, healthy organization requires
that we work with people rather than do
things to them. Alfie Kohn
Don’t tell people what to do
I have to tell it again and again: I have no doctrine. I only point out something.
I point out reality, I point out something in reality which has not or too little been seen.
I take him who listens to me at his hand and lead him to the window. I push open the window and point outside.
I have no doctrine, I carry on a dialogue.
Martin Buber
Have conversationsOur most effective KM tool is
conversation.
The words we choose, the questions we ask, and the metaphors we use
to explain ourselves, are what determine our success in creating
new knowledge
as well as sharing that knowledge with each other.
Nancy Dixon
Have learning conversations
The kind of conversation I’m interested in is one in
which you start with a willingness to emerge a slightly different person.
Theodore Zeldin
Yes, You.
You control the Information Age.
Welcome to your world.
Person of the year, December 2006
Yes, we.
We control the Informaton Age.
Welcome to our world.
We are moving to a participatory
“WE world”
Conversation
How do we better work in a participatory 2.0 world?
Q&A
Questions?Thoughts?Comments?Insights?
Some of my favourite quotationsI did not use that I think you may
enjoy
Business is a conversation
Business is a conversation because the defining work of business is
conversation - literally.
And 'knowledge workers' are simply those people whose job consists of having interesting conversations.
David WeinbergerThe Cluetrain Manifesto
• Conversation is central to all that we do
• Its our job!
Conversation is a meeting of minds
Conversation is a meeting of minds with different memories and habits.
When minds meet, they don't just exchange facts: they transform them,
reshape them, draw different implications from them, engage in
new trains of thought.
Conversation doesn't just reshuffle the cards: it creates new cards.
Theodore ZeldinConversation
• Theodore in an Oxford Historian
• Conversation is creative
KM is about understanding
For all our knowledge, we have no idea what we're talking about.
We don't understand what's going on in our business, our market, and our world.
KM shouldn’t be about helping us to know more. It should be about helping us
to understand.
So, how do we understand things? It's through stories that we understand how
the world works.
David Weinberger, The Cluetrain Manifesto
• Its about understanding & sense making
• Through conversation & storytelling
On being taught
Personally I'm always ready to learn, although I do not always like being
taught.
Sir Winston Churchill
How Children Fail
Children do not need to be made to learn to be better, told what to do or
shown how.
If they are given access to enough of the world,
they will see clearly enough what things are truly important to themselves and to others,
and they will make for themselves a better path into that world then
anyone else could make for them.
John Holt
Get real
Knowledge Management should be focused on real, tangible intractable problems not aspirational goals.
It should deal pragmatically with the evolutionary possibilities of the present rather then seeking idealistic solutions.
Dave Snowden
Change
The only way to change is to change your understanding.
Anthony de Mello, Jesuit Priest
Raise all the ships on the sea
If I have seen further thanothers, it is by standing upon
the shoulders of giants.
Sir Isaac Newton
Carpe Diem!
Scale back your long hopes to a short period.
While we speak, time is envious and is running away from us.
Seize the day, trusting little in the future.
Horace
Licence
• You may use these slides under the following Creative Commons Licence
• Attribution-Share Alike 2.0
• http://creativecommons.org/licenses/by-sa/2.0/uk/
www.gurteen.com
David GurteenGurteen KnowledgeTel: +44 1252 812 878Email: [email protected]