pepperell mill campus management policies

Pepperell Mill Campus Management Policies

Residential & Commercial Tenants

Revised 07/21/14 For the most updated version, check pepperellmillcampus.com/resources

Applies to the following entities: Eastland Construction & Management, INC;; The Mills At Pepperell, LLC;; North Dam, LLC.

Maintenance Request Policy Residential & Commercial Tenants: Any non-urgent maintenance requests should be emailed to [email protected] or you can call 207-282-5577

or visit the management offices during office hours (M-Th 8:30am-4:30pm, F

8:30am-3:30pm). For emergencies during and after office hours, please call

207-282-5577. Our answering service will pick up emergency calls after hours and

direct them to the proper Eastland employee. For non-urgent requests, please do not

call/text Eastland employees directly or bring up issues personally when passing by.

In an effort to streamline maintenance requests and serve you better, maintenance

requests must go through proper channels, starting with an email to

[email protected] or call to the Eastland Management offices.

Pet Policy Residential Tenants: As stated in your lease, any pets should be reported to Eastland Management and require a Pet Security Deposit. For new tenants, effective

June 2013, there is a $20 per month per pet fee that will be added to your monthly

rent (Pet Security Deposit is waived). We have set a maximum of two (2) dogs, a

maximum of two (2) cats, and a maximum of three (3) pets total. Any other pets (fish,

rabbits, gerbils, reptiles, etc.), please consult with Eastland Management. Any

unreported pet that is discovered will incur a $100.00 penalty plus the required Pet

Security Deposit or back pay in the Pet Fee. Failure to report a pet or failure to pay

the fine and/or pet security deposit will result in a breach of lease. Tenants with pets

are required to sign our Pet Agreement which has a set of rules that the Lessor and

Lessee agree to that are not mentioned here in this policy. Effective April 1, 2014, we

require a photo of every dog on the Campus for our records. Tenants are required to

follow posted signage and only bring their pet to designated pet areas and are

responsible for the pick-up of any fecal matter. If we discover any fecal matter not

picked up and after investigating we believe came for your pet, you will receive a bill

for a $50.00 Pet Waste Clean Up Fee. All pets must be on a leash or in a carrier while

on Campus property and upon entering the building until you have entered your

suite/unit. Leashes are required outside on Campus property unless in the gated dog

park. Tenants are advised to follow state and local laws in regards to registering their

pet, and making sure they have all necessary shots. Our allowance of pets is a

privilege and not a right, and can be taken away from any tenant at any time.

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Commercial Tenants: All commercial tenants who plan on bringing their pet(s) into

their suite is required to send a photo for our records. All pets must be on a leash or in

a carrier upon entering the building until you have entered your suite. Leashes are

also required outside on Campus property unless in the gated dog park. Commercial

tenants are also required to follow posted signage and only bring their pet to

designated pet areas and are responsible for the pick-up of any fecal matter. If we

discover any fecal matter not picked up and after investigating we believe came for

your pet, you will receive a bill for a $50.00 Pet Waste Clean Up Fee. Tenant is

advised to follow state and local laws in regards to registering their pet, and making

sure they have all necessary shots. Our allowance of pets is a privilege and not a

right, and can be taken away from any tenant at any time.

Parking Policy Residential & Commercial Tenants: All North Dam Mill tenants have access to

parking in the front lot (Lot A) of the North Dam Mill. Lot A is first come first serve. All

vehicles must be registered with Eastland Management. All vehicles must be moved

when a parking ban is posted. The cars with access to reserved parking in Lot B must

be registered with Eastland Management and display a permit at all times. Parking

map can be found at http://www.pepperellmillcampus.com/parking Eastland Management reserves the right to sticker, boot/immobilize, or tow any car

within the mill complex that is: not parked in a designated parking space;; parked

improperly;; parked in a handicapped space without proper credentials;; parked over

the time limit of a posted sign;; blocking the entrance to a building, driveway, trash

receptacle;; parked in a fire lane;; parked in a no parking zone;; parked during a posted

parking ban;; or vehicles that are not in acceptable condition (i.e. not registered,

inoperable). Our Boot Removal Fee is $40.00 (increased to $100.00 when during a

posted Parking Ban), is cash only, and payment is required prior to removal of the

boot. Towing of cars is outsourced to a local towing company where the tow fee and

storage fee may vary and are not set by Eastland Management.

Trash/Recycling Policy Residential Tenants: Please refer to the “RUBBISH/TRASH” clause in your lease.

All trash must be brought to the dumpster and not left in the hallways. Only household

trash in the allowed blue trash bags is permitted in the dumpster. You will be given 5

free 13-gallon blue trash bags at the begging of each month, and additional bags will

need to be picked up at the Eastland Management offices. Please utilize the free

“single stream” recycling dumpster and please break down all cardboard. Commercial Tenants: All commercial tenants are on a pay-per-bag trash system and

are required to purchase purple trash bags from us. 33 gallon bags are $3.00 each

($45.00 for a roll of 15 bags) and 13 gallon bags are $1.50 each ($67.50 for a roll of

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45 bags). Some exceptions for commercial tenants exist where a dumpster may be purchased separately by the business or shared by multiple businesses, check your lease for clarification. North Dam Mill commercial tenants may use the recycling dumpster for free.

Lockout Policy Residential & Commercial Tenants: If a tenant locks themselves out of their space for any reason after normal business hours, there will be a $25.00 service charge unless it is between the hours of 11:00 P.M. and 6:00 A.M. the service charge is $50.00. This charge is to be paid on the spot. Please refer to the “LOCK OUTS” clause in your lease.

Smoking Policy Residential & Commercial Tenants: All of our units and buildings are smoke-free. Smoking tobacco must be done outside and only in permitted smoking areas (See map below). Please dispose of cigarette butts appropriately. Tenants who are holders of medical marijuana cards may only use ingested forms of the drug or a vaporizer. Smoking marijuana is not permitted anywhere on Pepperell Mill Campus property.

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Key Policy Residential & Commercial Tenants: Each unit gets 2 unit door keys, 2 entrance door keys, 1 mailbox key (if requested). There is a $20.00 deposit for a mailbox key. Please refer to the “KEYS” clause in your lease for more details and information. Any additional keys will need to be ordered from the Eastland Management offices at a charge of $7.00 each. All keys are non-duplicating.

Common Areas/Walls/Signs/Outdoor Community Space Policy Residential Tenants: Tenants are permitted only hang items on their door but not on walls in the hallways. Welcome mats are permitted. Do not put any stenciling or vinyl stickers or adhesives. Do not keep boxes, trash, or other items outside of your door. Please keep common areas clear of clutter. Bikes and other equipment must be stored in your apartment or in a dedicated storage unit. All common area halls and stairways must be kept clean and clear per city and state fire codes. Please be respectful and keep the campus and the community green space clean of cigarette butts and animal waste. We recommend using the fenced in grass area behind North Dam Mill for your pets. There are two standing grills outside behind the North Dam Mill on the grassy hill that is for use by our tenants. Use of the grills is permitted from dawn until dusk. Supply your own charcoal, and please dispose of ashes in the buckets provided. Commercial Tenants: Tenants are permitted to hang items on their door and a small cork-board/whiteboard or sign on the hallway wall directly outside the door, but permission must be received prior to hanging. Do not put any stenciling or vinyl stickers or adhesives on hallway walls. Do not put way-finding signage or logos on walls without permission, even if temporary. A-board, sandwich boards, white boards, and other signs in the main lobby by the directory are permitted only when your business is open, and the size must be approved by Management. We are trying to avoid “sign wars” and clutter as there is limited space and many businesses. Feel free to hang advertisements, event posters, etc. on our community boards provided, and place your business cards or brochures on our table in the lobby. Directory signage is updated quarterly, so new businesses should contact us with their business name they would like to see on their sign, and we will send it to our printer. Do not keep boxes, trash, or other items outside of your door. Please keep common areas clear of clutter. All common area halls and stairways must be kept clean and clear per city and state fire codes. Please be respectful and keep the campus and the community green space clean of cigarette butts and animal waste.

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Internet/Cable Policy & Tips Residential & Commercial Tenants: Basic internet is provided to all tenants free-of-charge, and residential tenants receive free basic cable, as part of the utilities agreement in your lease.

Cable (residential only): basic cable (channels from about 1-70) is provided to you from Time Warner Cable. If you wish to get a cable box (for more channels such as HBO or MOD), a HD box, or a DVR box, feel free to contact Time Warner Cable for those services. They will credit you for the basic cable services already provided by us and they will bill you directly for your additional services. Tell the representative where you are located in the building and they will take care of the rest.

Internet: basic internet is hard-wired to each suite/unit individually. Upgradable speeds and dedicated IPs are available for an additional charge. Wireless internet is not provided by us. It is recommend that you buy your own wireless router if you have devices such as laptops, tablets, or cellphones that require a wireless connection. IF YOU PURCHASE A WIRELESS ROUTER FOR YOUR UNIT, YOU MUST PASSWORD PROTECT IT. Password-protecting the wireless internet you are broadcasting is necessary to prevent your personal devices from being vulnerable to hacks. It is also important to prevent other tenants from accidentally using your wireless signal (this can slow speeds on your network). There have been cases where tenants thought that they were connecting to their own router when they were actually connecting to an open unsecured wireless router on the network. We also suggest naming your router something other than the generic default ‘linksys’ or ‘netgear’ or ‘belkin’. Perhaps name it something that is specific to you (appropriate names only, please) to clear any confusion.

TIPS: 1. For more information on securing your wireless network: http://www.fcc.gov/guides/protecting-your-wireless-network 2. If your internet is not working, try resetting your router before contacting us. If the internet is still not working after you reset your router, unplug the ethernet cord that’s plugged directly into the router from the wall, and plug it into your computer instead of the router. If the connection from the wall to your computer works, then the issue is not pertaining to our network but rather to your wireless router. If the connection doesn’t work, then please contact us.

Decorating Policy

Residential Tenants: Please refer to the “CARE OF PREMISES” clause in your lease for more information. Residents cannot paint or make alterations without prior approval from landlord. Paint alterations approval may require tenant to pay the cost of painting the unit back to stock color upon move out. Tenants shall not drill holes or use screws or anchor bolts in walls or woodwork. Do not attach adhesives, vinyl lettering/designs, or use sticky clay or tape. Please do not spackle or touch-up paint your unit before you leave.

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Commercial Tenants: Commercial tenants are permitted to paint, decorate, and hang in their unit as they wish. Major alterations to walls (such as hanging large shelves or cabinetry) should be doubled-checked with Management first.

Noise Complaints Policy Residential Tenants: The North Dam Mill is a large multi-unit building and as with all multi-unit buildings there will be some sound transmission between units. While rare, there may be times where a neighbor’s noise becomes excessive. This can be an uncomfortable situation, but if you truly feel it is excessive we urge you to take action. If there is unbearable noise at night please call the Biddeford Police Department’s non-emergency number: 207-284-6457. We do not have anyone on staff to address noise complaints at night. We can and will issue warnings as soon as possible but calling the police is the most effective means to resolving the noise problem. If the noise level of a neighbor is consistently too loud but you don’t feel it warrants a call to the police, please send an e-mail to [email protected] with as much detail as possible about the matter. Please refrain from bringing complaints directly to any particular Eastland employee. Please be aware that because of the construction of the buildings it can be difficult to pinpoint where the noise is coming from. To avoid falsely accusing someone please take the time to determine who the true culprit is before filing a complaint.

Air Conditioners / Window Fans Policy Residential & Commercial Tenants: There is a monthly charge of $50.00 for use of a window air conditioner to cover the cost of electricity. Please make sure the installation of A/C units and window fans have a professional look, meaning no tin foil, pieces of wood, or pillows/blankets are to be used to cover gaps.

Move-in/Move-out Policy Residential & Commercial Tenants: Move-ins or move-outs after normal office hours may incur fees if we need to activate the freight elevator or assist in the process.

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Cart Policy Residential & Commercial Tenants: Upon your scheduled move-in date, we are happy to assist in finding a cart to be used while moving in. We ask that you please return the cart to the office or freight elevator when you are finished unless asked otherwise. If you need a cart for any other purpose, a request needs to be made the day prior to the Eastland Management office by calling 282-5577. Please be advised that management has the option to charge a $10 fee.

Ladder Policy Residential & Commercial Tenants: If a ladder of any size is needed, management has the option to charge a $10 fee for locating and delivering a ladder. Please call ahead of time so we can schedule accordingly.

Lightbulb Policy Residential Tenants: We are willing to change lightbulbs on fixtures for you. We will charge you for the cost of the lightbulb. Please direct maintenance requests to [email protected] or call 282-5577. Please refer to the “LIGHT BULBS” clause in your lease if needed.

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pepperell mill campus management policies

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